Business Profile
Veneers
Pop On VeneersThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
3.17/5 stars
Average of 329 Customer Reviews
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Review fromWilliam L
Date: 10/18/2024
1 starWilliam L
Date: 10/18/2024
The top set dont fit, and I let them know zero service after the sale. I was sent an email that said pay ************************ 7 days. It took 9 days. I was supposed to have free expedited shipping and called in after I paid the ************************************************ via text and said they would check and confirm so I could get a refund that never happened. I also called about the insurance I got to cover my veneers and then was sent an email that I could get replacements or additional sets for 99 a piece which is much higher than the insurance cost. Basically I was given options that elevated the cost and was screwed because I decided to order right then and there. I was offered bigger discounts after I ordered and was ignored completely when I tried to get answers to my questions and concerns. I spent close to a 1000 bucks for something that doesnt fit and is basically unusable. It really feels as if they only care about getting their money and not selling a quality product. You cant eat with them and the top ones constantly fall off. I really feel as if this was the worst possible outcome from my purchase.Pop On Veneers
Date: 10/20/2024
We are so sorry to hear this William. At Pop On Veneers, we aim to give our customers the best experience possible- especially when assisting with any questions or concerns. Feedback from our customers is how we continue to learn and improve our services. We see we have responded to your inquiries on 10/15/2024, 10/18/2024, and our most recent correspondence on 10/19/2024. According to our records, your order entered production on 10/7/2024 and was shipped on 10/15/2024, meaning we met the rush processing timeframe. Please note that rush fees are not refundable per our Pop On promise. This fee does not affect the shipping timeframe, which remains at 2 days for shipping after the production is complete. Your order was shipped via UPS on 10/15/2024 and received on 10/17/2024. We stand by our guarantee and we're happy to offer you an adjustment or a refund as described in our ‘Pop On Promise’ https://poponveneers.com/pages/promise. We're here for you every step of the way!Review fromHeather A
Date: 10/09/2024
1 starDON'T DO IT!!! Ordered my impression kit on June 14th and it's October 9th, and I still don't have my bottom veneers because every remake has been worse than the last. I was worried I wouldn't be a good candidate and called when I got my first impressions kit, sent photos of my teeth, and had realistic expectations of what I could do with these and what they would look like. They said I was a candidate and I completed my impressions. Huge mistake. Once you send those in, you can be charged for not only the impressions kit, but also the impressions, and many other charges that are outrageous when you consider that this is a company that does NOT deliver a product that is usable for many. The first set slightly pinched and didn't come to the gumline, but they made it seem like it was an easy fix, so I went for the first remake. They even agreed to change the color to the Hollywood White, so I thought it would be no big deal and was excited. I got them and they were horrible. When I had to send pics of them, they asked that I take pics of them on the molds that they send. They cracked when I took them off. They are horrible quality. When they did the second remake, because at this point the fees would have been so much that it would've been pointless to cancel, they sent me teeth that would cut into my gums. They didn't smooth out any rough areas and are completely careless when it comes to quality. They might smile when it comes to customer service, but it really doesn't matter if they're serving you poop on a platter. My current upper arch is unusable and doesn't stay in when I talk. I'm still waiting on a lower arch. I understand they have a Pop On Promise, but there are times in business when a company has to say they were wrong and they should do what is in the best interest of a customer. This company puts money first, which is understandable to a degree, but 4 months later and I'm still waiting for them to deliver? No, there are better, more affordable options.Review fromJason S
Date: 09/19/2024
1 starJason S
Date: 09/19/2024
They get 1 star because 0 isn't an option. They use cheap plastic for these so-called "veneers", and don't bother with trivialities like making them look real, or ensuring they are symmetrical. They sent me a set with the lower right molar being taller than the left, and even taller than the incisors, their "remake" had BOTH molars taller than the incisors making them unwearsblePop On Veneers
Date: 09/22/2024
Thank you for reaching out, *****. We certainly understand your frustration, and would like to provide additional clarification in regards to our policies. Here at Pop On, we stand by our PopOn Promise which is available here: ************************************************. Per our Pop On Promise we offer up to 2 remakes or a return within 30 days of the receipt of your veneers, and the 30 day warranty restarts after your 1st remake. Feel free to reach out to ******************************* if you have any additional questions. Have a great day!Review fromColette T
Date: 09/18/2024
1 starColette T
Date: 09/18/2024
Zero stars. I order 2 sets @ $299 each pop on in error. I only needed 1 set. When I realized and called the next day to correct I couldn't speaking with anyone in finance. **************** consistently tells me nothing they can do it has to go thrdepough finace department. By the way you can't contact only through email. 2 payments were taking out of my account plus the 2 sets of teeth totaling $780 and because the impression on the 1 set I wanted needed to be done over I have nothing!!!!. I have my receipt and tracking I sent them both back and was told because I went to my bank to try and recover the funds and it's consider a charge back your company won't continue with me till you get the 2nd $299 back from me which you did per my bank. Once again I have nothing. I was told by one of your customer service representative "some people do order 2 sets". That was not my intention. I'm so frustrated. I will NEVER recommend anyone to do business with this company. Please return my money to me. I canceled and was told they will send the paperwork for me to cancel.. I'm donePop On Veneers
Date: 09/23/2024
Thank you for reaching out, *******. We certainly understand your frustration, and would like to provide additional clarification in regards to our correspondence and our policies. Per our records, we see that you have filed a dispute on 7/25/24, prior to reaching out to us on 7/25/24. Unfortunately, once a chargeback has been issued, we are unable to take any action on your account until it has been resolved, including stopping payments. Once the chargeback is filed it can take 120 days or more for the review to be completed by the financial institution. Please note, our email response time is typically within 24 hours. If you had reached out to us first, we would have been able to stop and reverse payments on the second order. However, once the determination is made we can advise you of your options at that time. Dont hesitate to contact us at ********************************************************* if you have any additional questions. We're here for you! Have a wonderful day.Review fromCharlene M
Date: 07/24/2024
1 starCharlene M
Date: 07/24/2024
Horrible!! I wish I could give them a red flag not a star. I had 2 remakes done even though I requested a refund from the beginning and now their saying I'm not within the 30 day window to get any refund. Veneers look like Halloween teeth. No way anyone should spend this much money for something they can't even use.Pop On Veneers
Date: 07/26/2024
Thank you for sharing your feedback with us, ********. We genuinely appreciate your input as it helps us continuously enhance both our products and customer experience. We understand your frustration and want to assure you that we take your concerns seriously. When you placed your order, you agreed to our Pop On Promise, 30-day warranty, and return policy, which were outlined at the time of purchase and included in our communications and forms. Weve made two attempts to remake your veneers, and we regret that we were unable to meet your expectations. At this point, our policy does not allow for further remakes or returns. Were truly sorry that your experience did not turn out as hoped. We hope this clarifies any confusion regarding our policies. If you have any further questions, please feel free to reach out to us at ******************************** Thank you for your understanding.Review fromGentry s
Date: 07/01/2024
1 starGentry s
Date: 07/01/2024
A very dissatisfied customer, purchase their products. when I received the product they didn't fit probably so so just a word of advice don't hesitate to get in touch with them if you have any issues. the best they said they could do for me was to offer a 30 percent discount. I had to laugh fool me once shame on you fool me twice shame on me.Pop On Veneers
Date: 07/14/2024
Thank you for your feedback, ******, we always look forward to improving our services with both our product and customer experience! Here at Pop On, we stand by our PopOn Promise which is available here: ************************************************. Per our Pop On Promise we offer up to 2 remakes or a return within 30 days of the receipt of your veneers, and the 30 day warranty restarts after your 1st remake. Additionally, the reason for our 30 day remake or return policy is because if you are experiencing fitting or cosmetic issues, that would be evident to our clients within the first 30 days. Our records indicate you have received your veneers on 4/25/2024. We see that you reached out to us on 6/30/2024 in regards to the fit along the gum line, however your warranty has expired on 5/25/2024. We are sorry your smile journey had to end this way, but we do hope we were able to clarify any confusion surrounding our policies. Kindly reach out to us at ******************************* if you have any additional questions. Thank you!Review fromDebra H
Date: 06/15/2024
1 starDebra H
Date: 06/15/2024
A terrible waste of money. The warranty is only 30 days. They claim that you can eat with these. They will break in half if you do. And you will be paying on faulty merchandise. Terrible company. Terrible ***************** Awful experience. They also delete comments on ************* This company is fraud.Pop On Veneers
Date: 06/16/2024
We appreciate your feedback *****. Some customers feel comfortable eating their favorite foods with Pop On Veneers,while others prefer to take them out while they eat. You'll want to avoid anything too hard or sticky and you can drink cold and warm liquids up to 120 degrees Fahrenheit. You can find that information here: *******************************************************************************************'re sorry that your experience with us fell short of your expectations. We're committed to ensuring you're satisfied with your smile as described in our Pop On Promise here: ************************************************. Please don't hesitate to email us at ******************************* with any issues you may have that we can resolve within our policy description. We're here to assist you every step of the way. Thank you, and have a great day!Review fromRobert M
Date: 04/26/2024
1 starRobert M
Date: 04/26/2024
No star rating, they couldn't fit my bottom mold. Better off buying the plastic vampire teeth. Paid $600 ,then I paid the return shipping for a refund. I received NOTHING AND HAVE NOTHING!! DO NOT ORDER THIS PRODUCT!!Pop On Veneers
Date: 04/28/2024
Thank you for your feedback, ******, we always look forward to improving our services with both our product and customer experience! We have attempted to look up your order details with the email and name provided here, however we were unable to locate your account with the provided information. We would need either the email used to purchase, the order number (begins with 88), or the name on the account. You can also email us directly at ******************************* and request a remake or a return within 30 days of the receipt of your veneers. Certainly reach out to us if we can help in any way within our policy description. We're here for you! Have a wonderful day!Review fromLinda G
Date: 02/27/2024
5 starsLinda G
Date: 02/27/2024
Pop On Veneers You have given me my smile back! I love them. I never imagined they would fit and look as good as they do. I spent thousands of dollars on partials that never were comfortable to wear and looked as good as these. Thank you pop on veneers!! I am thrilled! I plan on ordering a second set soon!************Pop On Veneers
Date: 02/29/2024
Terrific, *****! Were thrilled to hear that you love your Pop On Veneers and that you got your amazing smile back! Its an honor to be a part of your smile journey! Welcome to the Pop On Family! Thank you for your review and for choosing Pop On Veneers! Enjoy celebrating your new smile!Review fromConnie R
Date: 02/23/2024
5 starsConnie R
Date: 02/23/2024
pop on smiles was a life saver for me. I had broken off a front tooth, right down the middle, and had a temporary filling in it. It had already fallen out once, and cost me $425 to fix it. The dentist said the next time it fell out I was going to need a crown, which was going to cost over $2,000. Well I didn't want to risk biting into something hard and losing that filling, so when I saw these veneers online, I had to give them a try. I don't wear them all the time, though I could. I mostly wear them when I go out for any reason, but particularly when I eat. They are great!Pop On Veneers
Date: 02/24/2024
Thats great to hear ******! Thank you for your rating! Welcome to the Pop On Family! Thank you for your review and for choosing Pop On Veneers!
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