We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Weight Loss

Calibrate Health, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

Customer Complaints Summary

  • 1,107 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Calibrate on April 28 and was doing well with the program until 1,5 weeks ago when they abruptly informed about switching their prescription delivery partner with a reassuring message to take care of the prescription refill process directly. My ******* and ********* medications both ran out last week and I have tried reaching out to Calibrate repeatedly over a week now using their in-app chat, email and phone without getting any response whatsoever. I had to reach out to my primary care provider for help with my medication and they said this is unacceptable in the world of healthcare to get stuck in a limbo as a patient. Their operation is clearly grossly mismanaged and neglected. This feels like a scam at this point. I would like to cancel my membership and get a full refund on my payment plan made through their payments partners Affirm.

    Customer Answer

    Date: 07/22/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:07/20/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Calibrate collected my $1600. I completed lab work and met with the Calibrate doctor, who put my program on pause to wait for a verification letter from my doctor. I provided it 10 days ago. Since then, I've emailed three times, sent two chat messages, and called twice. Calibrate replied once, 5 days ago, saying that they'd get back to me in a few days. I don't know what's going on, but they're completely unresponsive, my "program" is still on hold, but I am being charged for it. My first preference is that they get back to me with a response that includes a concrete date for the start of my program (meaning my first meeting with the coach). If that is not possible, I would like a refund immediately.

    Customer Answer

    Date: 07/20/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:07/20/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Calibrate in June and had a doctors appointment on June 28th. The doctor prescribed medication for me and I've been fighting to get it since then. I understand the contract said that there were 6 weeks to get a prescription but I had assumed that was to do deal with pre-authorization issues with insurance. It has been three weeks and they don't appear to have done anything. I've been trying unsuccessfully to get the prescription sent to my local pharmacy - all they have to do is call the prescription in - but customer support takes at least 3 days to answer each time and then doesn't do what I asked or replies with a follow up question - and then my response goes back to the slow queue.I feel like this program is just a scam and they are making me wait until it is too late to contest the changes with my credit card company.

  • Initial Complaint

    Date:07/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Calibrate has simply gone dark on patients/consumers. They are not responding to my inquiries on medication status and for more than two weeks I have been without medication. They took my money and that of the insurance providers and simply went dark and stopped updating prescriptions or communicating with pharmacy. Even and multiple outreaches on my part -- chat messages via the app - which is the ONLY way consumers/patients are instructed to reach out), via email, via social media, via their sales team and even their office number/messages -- yet not ONE response back from the Customer Support NOR the Medical Support team. This is outrageous that a company that secured billions from investors has "ghosted" consumers and patients and gone dark without a care for consumers health and wellbeing. This is not healthcare. I would like a simple connection and resolution from Calibrate. Unfortunately, I've already sunk lot's of $$ and see no way out. Do their investors know about all the social media complaints of the many many others in the same boat as I am? They should.

    Business Response

    Date: 08/03/2022

    Hi ******,
    I hope you are having a wonderful day!
    My name is ****** and I am reaching out on behalf of Calibrate. It was brought to my attention that a BBB complaint was made. We do appreciate your feedback. I see that ********* was working with you to resolve your issue with (pharmacy) and am glad to hear she was able to escalate that issue for you and assist you, but I wanted to follow up with you to confirm that you didn't need any further assistance.
    Additionally, I want to acknowledge your frustration with our current response times. Your feelings in this regard are absolutely valid and this is certainly something we are aware of and actively working to correct. These changes have already had a great impact on our member experience and *********'s assistance with the issue in this particular case is a testament to that. In any case, please let me know if there is anything else you need at this time, and again, we appreciate the feedback you have shared with us.
    Warmly,
    Team Calibrate

  • Initial Complaint

    Date:07/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for year long program to obtain weight loss medications Ozempic and Wegovy. About 6 months into the program, it stopped responding to any messages. Stopped providing the medication. Stopped obtaining the necessary insurance authorization. Made NUMEROUS attempts to contact. Have had to cobble together an alternate medication regimen because no one ever responds to me. Multiples of others with the same circumstances.

    Business Response

    Date: 08/03/2022

    *****************, 


    Thank you for your feedback. We are sorry to hear of your recent experience and are dedicated to making this right for you. We read every message and know that we must do better to meet your needs, and were working hard to implement improvements to ensure that moving forward our members enjoy a more seamless experience. The details of the resolution to your complaint cannot be shared here publicly for compliance purposes, but we see that ********* and ******* from our experience team were able to resolve your most recent issue. Please be sure to check your email and app for more information. Let us know if there is anything else we can assist you with. 


    Thank you for your understanding.
    Team Calibrate 






  • Initial Complaint

    Date:07/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Will not return messages, lied about medications.

    Business Response

    Date: 08/03/2022


    Hi *********
    This email is to confirm we submitted your refund with Affirm on 7/25 as you requested. Affirm will credit any payments you have made, up to the total refund amount of $1620 to the original form of payment within 3 to 10 business days.
    You will no longer be able to access your Calibrate account but you can always reach us via email at ************************************.
    We're here if you'd like to reconsider Calibrate in the future and happy to help in any way we can. Please let us know if you need anything else!
    Team Calibrate

  • Initial Complaint

    Date:07/19/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a full year program with Calibrate in December of 2021. the program began in January of 2022. the cost for the full year was $1620. The program consists of medications for weight loss and medication management. Additional there is a some coaching (15 min every two weeks). The first few months went well and they were responsive and I received medications on time. However, by May, I was not receiving the medication on time and they were not being responsive. I finally received a pack of the injectable at the end of May and then they went quiet again. So in the last three months, I have only received 4 doses of what is supposed to be a weekly dose. I have repeatedly tried to reach out to them without response and my pharmacy has said they have not responded to them either. I open to be reimbursed for months from June forward.

    Business Response

    Date: 08/03/2022


    Hi *****,
    This email is to confirm your refund of $685.50 has been processed to the card on file on 7/29, as you requested. The refund amount should appear on your card in 3-5 business days.
    You will no longer be able to access your Calibrate account but you can always reach us via email at ************************************.
    We're here if you'd like to reconsider Calibrate in the future and happy to help in any way we can. Please let us know if you need anything else!
    Team Calibrate

    Customer Answer

    Date: 08/03/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:07/19/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Calibrate $1600.00 in May of 2022 for 1 year of membership for their weight loss program. They were paid in advance for the 1 year membership through Affirm, a buy now pay later, company. Calibrate states they will consult with you through their program and set me up with one of their doctors via a Zoom meeting and assign me a Coach for their program that meets with you ever 2 weeks for 15 minutes. In June I met with one of the doctors and we discussed the process and things seemed to be moving forward. However since then, I have not received my medication, and the "Coach" that was assigned to me is no longer available. Therefore, I have no Coach, no medication, and I can't get them to respond to my many request for help. I'm need them to fulfill their obligation to me to provide the services that I paid for or refund my money!

    Business Response

    Date: 08/03/2022

    Dear ******, 


    Thank you for your feedback. We are sorry to hear of your recent experience and are dedicated to making this right for you. We read every message and know that we must do better to meet your needs, and were working hard to implement improvements to ensure that moving forward our members enjoy a more seamless experience. 

    The details of the resolution to your complaint cannot be shared here publicly for compliance purposes, but please be sure to check your email and app for more information. Let us know if there is anything else we can assist you with. 


    Thank you for your understanding.
    Team Calibrate 




    Customer Answer

    Date: 08/03/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:07/18/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined Calibrate in April and had my first physician's appointment on May 24th. At that time, I was told I would be prescribed Metformin and a ****1 medication. I was informed that the ****1 medication may take six weeks to be approved. There was a delay with my Metformin, but I received it June 11th, which wasn't so bad. In the meantime, I was told that Vitacare was working diligently to find a ****1 that my insurance would approve. I thought this odd, as I am a hospital attorney and understand the way my insurance works better than some may. I could see that there had been no inquiries regarding coverage. I wrote a message in the "channel' that pointed out the lack of inquiries. Later that same day (6/28), after speaking to a pharmacist friend, I again messages, this time indicating that the only ****1 my insurance will EVER approve is Ozempic. On July 1, I received a communication stating that, "As we transitioned from vitaCare and received updates on the status of their completed work on insurance submissions, we learned they were unfortunately unable to submit any of the required documentation on your case. We sincerely apologize for this." In addition it said, "we expect this process may take up to six weeks from today." Needless to say I was frustrated and upset by this delay, but I tried to be understanding. It seemed, however, that whatever affected the pharmacy also affected Calibrate's ability to communicate with customers. I ran out of Metformin and could not reach anyone to find out what steps I needed to take to get it refilled (as I had entered my local pharmacy's information in the channel as asked and expected it to be filled there). Finally, I had to miss a coaching session (I have an unpredictable job), and I was warmed by my coach that "Calibrate only allows three misses." WHAT??? I paid over $1600 UP FRONT to receive the worst customer service in history, then get threatened with that. I cannot say enough negative things - just RUN.

    Customer Answer

    Date: 08/12/2022

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Calibrate Health, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/18/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I became a member of Calibrate in August 2021. The program was going great until the company has a mass layoff. I was contacted on 7/10 that my coach was no longer with the company and I would need to be assigned a new coach and new meeting time. Despite four attempts to contact Caibrate, I've heard nothing. Since they can't seem to fulfill all of the aspects of the program, I want to request a prorated refund of $$193.71--the cost of a month and a half.

    Customer Answer

    Date: 07/29/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

Calibrate Health, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.