Reviews

Review Details

• Review fromHanadi S.

  Date: 07/24/2022

  1 star
  I joined over 6 weeks ago, I have not received my medication nor is the company what it seems. I already dished out over *********************************************************************************************** 14 days. When I called the pharmacy that was to dispense my medication, they stated the medication was never prescribed nor do the have my name in the system. I want a refund on my program. I requested they refund for the supervisor and or medical director to call back as well as a full refund. I received neither! This seems to be a harsh way to scam people who are looking for medical help by weight loss.

• Review fromAnna K

  Date: 07/23/2022

  1 star
  They take your money and then ignore you. What a joke.

• Review fromJennifer C.

  Date: 07/18/2022

  1 star
  I joined Calibrate in April 2022. Everything was moving along smoothly at the beginning. On June 24, 2022, I was contacted by the medical team about medication refills. I have not received any further medication or contact with the company since then. I have contacted support through the Calibrate app, by email, through ******** and Messenger but there has been zero response to my requests for an explanation. I just want to get out of the program with a full refund because this is a terrible way to do business.

• Review fromPamela C

  Date: 07/17/2022

  1 star
  I was trying to see if I was eligible for the program and apparently what I filled out was if I was eligible to PAY for the program with ****** and ended up enrolling on accident. The website is NOT clear. Even worse, the communication with the team. It was hard enough to find out if I had actually enrolled, the additional costs had not been clear, and overall the site is designed with dark patterns (look it up) to trick the consumer into something they wouldn't necessarily agree to. Since I was already so stressed, I decided to cancel. I was told I was eligible for a refund, but I had to email another person. So I did. After about a week they said I needed to speak to the exact same person that had sent me to them in the first place. It has now been OVER A MONTH and I have had to submit a vendor dispute with ****** because I have tried to get my refund multiple times and I'm getting no response. I advise so strongly against this program. Plus, my actual doctor said that they have been wondering how companies like Calibrate have been getting the medicines because there is a national shortage. Looking at the other reviews, it appears they are not. By the way - I am a very tech-savvy person and usually the first to sigh when others get caught in online traps. Joke is on me now, because this has been so cleverly deceptive (whether on purpose or as a surprise result of total incompetence) that now I am one of the defrauded.

• Review fromChristina W

  Date: 07/16/2022

  1 star
  Signed up with high hopes. Waited a month to see a doctor. At this point I was told that it could be another 4 to 6 weeks before I could be prescribed medication. They sent a canned message to tell me that they contacted my insurance for authorization. My insurance is a PPO and does not require pre-authorization. I confirmed with my insurance that they were never contacted by calibrate.Then they sent me a notification saying that my prescription has been sent to ********. I contacted ******** and they did not have the prescription. Over a week later and they still dont have the prescription. I have messaged them several times through the app and have never received more than a canned reply. At this point Im just messaging them every day demanding a refund. Meanwhile, I contacted another company. I got an appointment with the doctor 30 minutes later. My prescription was available for pick up the next day - All for my $25 copay and $25 for the prescription. CALIBRATE IS A SCAM! They are not even trying to pretend at this point. They have stolen my money - $1,350!

• Review fromSarah S

  Date: 07/15/2022

  1 star
  I had to give a "star rating of 1" but they deserve ZERO rating. I signed up for Calibrate May 2022 and to this date I have not received the promised medication and my coach was a no show for our scheduled appointment today. I have sent several emails to Calibrate and I have not heard back at all. I have now emailed them to cancel my membership as I will not do business with a company that doesn't return emails nor have any phone number listed to contact them. They took my payment but I have not received any goods in return.

• Review fromRosemary J

  Date: 07/13/2022

  5 stars
  Calibrate has been life changing. I have lost over 40 pounds in 6 months but even more important, I have a framework for maintaining weight loss going forward.

• Review fromMargaret C.

  Date: 07/13/2022

  1 star
  Calibrate is the most frustrating weight loss company I have ever had to deal with. It took me six months to get my first medicine. They took forever. The worst part was trying to deal with them on an ongoing basis. They are todays version of a tech company with no main corporate office. Everybody works all over the country out of their home and it seems as if its a ****** mess and nobody has accountability. They are drastically understaffed and completely disorganized. An old fashion approached to a human being answering the phone would cure all of their problems. I wanted to write a letter to the president because I felt so strongly after everything Ive been through with them. The medication is great when you dont feel so nauseous. There are other companies now that we can go to without dealing with the impersonal app that they use to communicate. I have had trouble getting my medication from the pharmacy for three months in a row now and every time I try to get them to help me I have to leave a message on an app of which I get a message back automatically saying it will take them 3 to 5 days to get back to me when I am all out of medication and its their fault. They have major issues with their pharmacy that distributes. The coaching and educational programs are sophomoric to those of us that have struggled with weight all our lives. The doctors are fine but once again if you cant talk to them or you cant get your medicine but you still get charged tons of money every month its just really frustrating. Technology is not their friend. They are hiding behind it. They use it as their excuse. Its really hard to go on and off the medication but it seems to be OK with them. After everything Ive been through, I wouldve thought someone from management wouldve called and apologized. I have owned my own companies and Ive been giving awards for good customer service and it all comes down to communication. They are so sneaky that theyve hidden bad reviews.

• Review fromVanessa M

  Date: 07/13/2022

  1 star
  I signed up for calibrate last year and was prescribed wegovy. I had met my deductible at that time so the copay was $0. My health insurance plan reset in June 2022so wegovy will now cost me the full price (about $1500) after I pay my deductible of $1400. I cannot afford this so the next option is Rybelsus, which is more affordable. After discussing this option in June with the customer service team they were supposed to fill the prescription at my pharmacy but have failed to do so or respond to my calls, emails and chat messages in the calibrate app. I already paid the cost of the calibrate program upfront last year, $1400 and fear that calibrate has forgotten about my medications and medical care. I have been without medication for a few weeks now and have 4 months left in the program. Because I cant afford Wegovy and Rybelsus was not filled I had not choice but to stop Wegovy cold turkey and now feeling the side awful effects. I havent heard from anyone since late June of 2022. Im kindly requesting a refund from Calibrate for not holding up on their end of the deal. The refund amount is $466.

• Review fromMichelle H

  Date: 07/13/2022

  2 stars
  I started with Calibrate in 11/22, Ive done extremely well losing 40 pounds. Everything has went well up till the last 3 months I have been struggling for them to send my injections. I cannot get my messages replied too. I have paid for this and only have 4 months left but I have been out of meds a total of 4 weeks now. Im getting cheated. I just want them to send my prescriptions to my pharmacy with refills since they cannot seem to **** them out like they are suppose too. The lack of customer service is very stressful and I feel like since Im almost done I no longer matter.