Complaints

This profile includes complaints for WW's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WW

  675 Sixth Ave, 6th Floor New York, NY 10010

• 

  WW

  6125 SUSSEX AVE Burnaby, BC V5H 4G1

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  Weight Watchers

  255 New Byhalia Rd STE 109 Collierville, TN 38017-3771

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  Weight Watchers

  3184 Dixie Highway Erlanger, KY 41018

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  Weight Watchers

  94 Whiteview Parkway Palm Coast, FL 32164

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My point still stands.  Why would you want someone to pay for something for a year that does not meet their needs? 

  I paid for the month I tried and the second month I did not use your services at all.  I more than upheld my responsibility.

  Most reputable businesses want their customers to be happy not regretful or disappointed they ever tried your plan, but found it failing.

  This is an odd business model.  It seems it us one that only benefits  the business, without consideration for the customer's particular needs.

  One size does not fit all.

  I have never had a business say, sorry you cannot use our service, but for because you were foolish to try, you will pay anyway.

  I hope my review is read by others as a warning.  WW does not want you to try and be wowed by your results. They want you to try, and if you dislike,  pay anyway for a year.

  I do not want to hear yet the same bottom line from WW in response.

  I will continue to let others know my experience before they mistakenly try your program.

   

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************************
  
  
  
  
   
  

  Business Response

  Date: 03/05/2024

  On our website, one must specifically select the plan one wants. The longer the duration selected, the more reduced the price is. There is always a one-month plan available among the choices. This is a 12-month commitment plan signed up for on 12/6/23 at the reduced price of $11 per month. This plan did not have a trial period with it. A cancelation request was put in and per the terms, it was set to cancel at the end of the plan. Our cancel terms are clearly stated on the website. In fact, during the sign up process, there is a box that must be checked before submitting that has two short paragraphs and in bold it states While you may cancel your subscription at any time, cancellation will not go into effect until the end of your Commitment Plan. After submitting, the next screen says Welcome to the Community and  under Order Confirmation it shows again that same paragraph with the canceling message in bold. We received a credit card dispute for this membership in January and the terms were sent to them as well.

   

  Sincerely,

  Weight Watchers

  Business Response

  Date: 03/28/2024

  We regret the member feels this way. When she signed up there were other options available. There was also a 6-month plan as well as a 1 month plan. And again, our cancel terms were very clearly posted several times during the sign up process and if they were not agreed to the membership would not have activated.

   

  Sincerely,

  Weight Watchers