Complaints

This profile includes complaints for Sony Corporation of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sony Corporation of America

  25 Madison Ave New York, NY 10010-3685

• 

  Sony Corporation of America

  4200 Conroy Road Ste 284 Orlando, FL 32839

• 

  Sony Corporation of America

  6363 W Sunset Blvd Los Angeles, CA 90028-7317

• 

  Sony of Canada Ltd

  5851 No. 3 Rd Richmond, BC V6X 2C9

• 

  Sony Style USA

  1 Garden State Plaza Paramus, NJ 07652

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While watching this TV, the Internet goes off on it. In the middle of a program it just stops. While other TVs in my home, iPad, etc. do work. I have called requesting help. Three different occasions. Today I spoke to two different agents that hung up on me!

  Business Response

  Date: 11/09/2023

  Dear Dispute Resolution Services:

  
  

  Thank you for contacting Sony Electronics **** regarding the complaint your office received from ************************* about the *************** XR65X90J. **** contacted and spoke with the customer and have her assisted by a technical specialist for troubleshooting.

  
  

  Sincerely,

  
  

  ***************

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Dad, ******************* French, purchased a **** X75K 55 inch 4K UHD HDR LED ** on November 22, ******************* ******, *******, ******. I have been communicating on his behalf through this whole ordeal. This ** has had intermittent pixilation to the screen and sound out of sync problems which started within a couple of months after purchase. Unfortunately, that was past the 30 day return time to Best Buy. However, it was well within the 1 year warrantee offered by ****. After several months trying to resolve these issues by phone with **** technicians to no solution, they sent a technician who replaced the "main box." We still had the same problem afterwards. This technician was in a hurry. He admitted that he didn't know the **** **s as he doesn't own one. And, he didn't stay during the full setup. He left the country selection as ********* as he didn't know how to select ****** and then he had to leave. The **** National Customer Relations employee **** told us that the "Engineering Team" used this technician's opinion that there is nothing wrong with the ** as the basis of their decision to not let us return this **. They claim it is a content issue not the ** that is the problem. Over the last several months, we have had 3 cable technicians to the apartment to check the cable signal and connections. Their equipment showed nothing wrong with either on all 3 visits. It is only the cable channels not the internet stream that has this problem. We are extremely disappointed with ****'s decision based on poor information. We hope that the Better Business Bureau with be able to resolve this situation to a just conclusion. We are also planning to express this disappointment with details on social media etc. The local BBB sent my complaint to the wrong **** Office. I was told that Sony Electronics in ********, ******** was the appropriate office for the BBB to contact. Re: **** Order # ********** Case #********. Please keep me updated. Thank you, Sincerely, *******************

  Business Response

  Date: 11/06/2023

  Dear Dispute Resolution Services:

  
  

  Thank you for contacting Sony Electronics **** regarding the complaint your office received from ******************* about the *************** KD55X75K. **** previously processed repair for the *** and mainboard was replaced. Customer complains getting the same issues. All of the audio/video processing are performed on the board. **** advised the customer that it is not a TV issue, but content or source issue. **** will not process repair or replacement. More so with refund, it is not part of the manufacturer's warranty. ****'s statement stands as it is and will not change.

  
  

  Sincerely,

  
  

  ***************

  Customer Answer

  Date: 11/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I have copied and pasted my original complaint to the BBB below for reference when reading my following reply.

  It seems obvious that this response from Sony Electronics is completely ignoring the portion of my complaint below stating the following in quotes:

  "They claim it is a content issue not the ** that is the problem. Over the last several months, we have had 3 Cogeco cable technicians to the apartment to check the cable signal and connections. Their equipment showed nothing wrong with either on all 3 visits. It is only the cable channels not the internet stream that has this problem."

  **** claims that the problem could only exist if there was something wrong with the main board which has been replaced. First of all, I'm not sure it was replaced properly. Please note my comments below regarding the technician they sent to support that concern. Secondly, could it be possible that the **** outlets and/or the way the ** receives the signal through them could be faulty? Those **** outlets are part of the original **. I'm not a technician but one would think that and if there are other possible causes would be checked by the technician. If they were, it was not mentioned to me. As mentioned below, the technician did not even stay to ensure the proper set up of the **. after installing the main board. I have used another ** on the same cable connection for a period of time in which the resolution and sound out of sync problems would have occurred on the ** in question. There was no pixilation distortion or sound out of sync issues on the replacement ** proving that the problem it is not content issues. In addition, as told to **** in the past, the issue does not happen on the ** in question when streaming. It seems to be the way it perceives the cable signal.

  As for ****'s policy of the 1 year warrantee not allowing for a refund, if there is a fault with the ** bought in good faith that they cannot fix, then it would seem they are keeping the purchase funds unjustly and therefore I believe an exception to that policy should be made.

  Please advise me of the next step in this process.

  Thank you,

  *******************

   

   Sonjy Order # ********** Case #******** 
  
  My Dad, **************************, purchased a **** X75K 55 inch 4K UHD HDR LED ** on November 22, ******************* ******, *******, ******. I have been communicating on his behalf through this whole ordeal. This ** has had intermittent pixilation to the screen and sound out of sync problems which started within a couple of months after purchase. Unfortunately, that was past the 30 day return time to Best Buy. However, it was well within the 1 year warrantee offered by ****. After several months trying to resolve these issues by phone with **** technicians to no solution, they sent a technician who replaced the "main box." We still had the same problem afterwards. This technician was in a hurry. He admitted that he didn't know the **** **s as he doesn't own one. And, he didn't stay during the full setup. He left the country selection as ********* as he didn't know how to select ****** and then he had to leave. The **** National Customer Relations employee **** told us that the "Engineering Team" used this technician's opinion that there is nothing wrong with the ** as the basis of their decision to not let us return this **. They claim it is a content issue not the ** that is the problem. Over the last several months, we have had 3 Cogeco cable technicians to the apartment to check the cable signal and connections. Their equipment showed nothing wrong with either on all 3 visits. It is only the cable channels not the internet stream that has this problem. We are extremely disappointed with ****'s decision based on poor information. We hope that the Better Business Bureau with be able to resolve this situation to a just conclusion. We are also planning to express this disappointment with details on social media etc. 
  
  The local BBB sent my complaint to the wrong **** Office through the BBB in **********. They stated that the correct location of the proper **** office in ********  is as follows:
  
  **************************************** *********
  *****
  
  Please forward my complaint above to them and then keep me updated by email.
  
  Thank you,
  
  *******************

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 11/17/2023

  Dear Dispute Resolution Services:

  
  

  Sony's statement remains the same regardless if customer continues to dispute or not.

  
  

  Sincerely,

  
  

  ***************

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to the most recent update with the **** wf1000-xm4 my earbuds no longer hold a charge for more than 30 minutes. I have only had them for a year and a half. Plenty of others are complaining about this software update nuking their earbuds lifespan which happened right when the near version came out. This behavior is unacceptable. The product I bought barely works anymore due to an action on ****'s part. Please reach out to me for the amazon order number.

  Business Response

  Date: 11/03/2023

  Dear Dispute Resolution Services:

  
  

  Thank you for contacting Sony Electronics **** regarding the complaint your office received from ************************* about the **** Headphones WF1000XM4/B. **** offered repair as one-time accommodation. Customer accepted the offer.

  
  

  Sincerely,

  
  

  ***************

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are not honoring their warranty. They took forever to set up an appointment. Once they did, they asked me to wait a whole day to show up to a repair appointment but they failed to show up. Very disappointed with their service.have been working with ****************** Service *************** *** SET)Sony Electronics Inc.Email: ************** Phone Number: ************ (************) Extension: *****

  Business Response

  Date: 11/01/2023

  Dear Dispute Resolution Services:

  
  

  Thank you for contacting Sony Electronics **** regarding the complaint your office received from *** ** **** about the *************** ********** *************** *************** dealt with the customer. It was confirmed that the ** already works fine, with a minor concern with the remote. Customer was given the phone number of technical escalations team for troubleshooting assistance. If the remote concern is resolved, customer has to respond to the follow-up email of ** Service *************** (** SET) so they could already close the case.

  
  

  Sincerely,

  
  

  ***************

  Customer Answer

  Date: 11/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  It was unacceptable that they did not show up for the first appointment.

  Also, Remote is not fixed yet.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** ** ****
  
  
  
  
   
  

  Business Response

  Date: 11/17/2023

  Dear Dispute Resolution Services:

  
  

  If the remote concern is not resolved, customer has to reach out to TV Service *************** *** SET) at ****************************, or send an email to TV SET at ************** and reference case number 09006293.

  
  

  Sincerely,

  
  

  ***************

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As evident, the product was purchased on 7/16/2021. The earbuds got warrantied out in less than a year, and the returned earbuds were received on 5/24/22. The new ones were received on 5/31/22. A month or two ago, the warrantied earbuds had the exact same issue, but this time, both earbuds have the battery issue. Both sets have had battery issues. Upon looking into it... It seems that others or experiencing the same issue or worse. Some have reported exploding headphones.*********************************************************************************************************** **** **** has done nothing to rectify the battery problem that plagues these earbuds, on a wide scale. **** just washes their hands of it by issuing out a warrantied set. The set they send only comes with a 90-day warranty, conveniently. Yet the chances of these earbuds failing within a year or so seem high (in my experience, and by seeing others have the same issue.

  Business Response

  Date: 10/30/2023

  Dear Dispute Resolution Services:

  
  

  Thank you for contacting Sony Electronics **** regarding the complaint your office received from ***************************** about the **** Headphones WF1000XM4/B. **** offered buyback as one-time accommodation. Customer accepted the offer.

  
  

  Sincerely,

  
  

  ***************

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 22, 2022, I purchase **** Wireless Over-ear Noise Canceling Headphone, Item UPC:0002724291894 from ******** I also, paid additional warranty. According to the protection plan my coverage ends on December 22, ****. On October 7, 2023, I filed a claimed (No. ************ ) to have the headphones replaced. The email from Allstate Protection stated I need to telephone **** and provided me with their contact number. The headphones are not working on one ear. When I spoke with the representative from **** they stated there is nothing they can do and they could not replace the headphones due to the problem. I am struggling with how a customer pays for a product and insurance and ****s does not honor the protection especially since it is an active protection plan. If it is ****s business not to honor the protection plans then maybe they should informed the stores and customer not to purchase their items at all. I am requesting a replacement of the headphones. If you do not offer the same brand then I request a monetary amount of so I may repurchase some headphones.

  Business Response

  Date: 10/27/2023

  Dear Dispute Resolution Services:

  
  

  Thank you for contacting Sony Electronics **** regarding the complaint your office received from *********************** about the **** Headphones WHCH710N/B. **** dealt with the customer. The issue on customer's unit is related to physical damage, reason why **** is unable to honor her warranty claim. If she purchased an extended warranty that covers physical damage, then customer has to file a claim where she purchased it from subject to their terms and conditions.

  
  

  **** is unable to proceed with customer's warranty claim. Physical damage is not covered by warranty. ****'s statement is final and will not change.

  
  

  Sincerely,

  
  

  ***************

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bought this lens for work. I do professional wedding photography and videography for 505 Media located in *******. If you are confused about why the lens was sent to a different address, that is because I was in college at **************** at the time. After 5 months of using this lens, the connection pins has stopped working, so I sent it in for repair which took 1 month to process. After receiving it back, I had realized that they had not fixed the lens at all. I had paid for shipping which was ***** through fed ex because I needed bubble wrap and a box as well. It was shipped to precision camera, and now that I have received it back, I am now believing that I did not get what I paid for right from the start. When I paid the **** for the lens, I was promised a working product. When you send in something for repair, they clearly state that it would fall under the 6 month warranty as long as it's damage to the equipment that is not the consumers fault. Which they did not charge me extra for the repair, so clearly it wasn't my fault that it was broken in the first place. I did not receive a product in the condition that I had paid for and now I have to waste 2 months of my time trying to get it fixed? I really need this for work and I have to spend another **** for a replacement until it can get fixed. This is unacceptable and I would like a NEW lens.

  Business Response

  Date: 10/27/2023

  Dear Dispute Resolution Services:

  
  

  Thank you for contacting Sony Electronics **** regarding the complaint your office received from ********************** about the **** Lens SEL2470GM. **** dealt with the customer and explained that repeat ********************** is the only option as the warranty coverage of the unit is repair. **** is unable to grant ********** exchange request. ****'s statement stands as it is and will not change.

  
  

  Sincerely,

  
  

  ***************

  Customer Answer

  Date: 10/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  When I called the business, they refused to escalate the call. When I bought the lens, I clearly did not recieve the quality of the item that I had payed for. This is unacceptable and has taken time and money out of my hands.  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 11/17/2023

  Dear Dispute Resolution Services:

  
  

  Sony's statement remains the same regardless if customer continues to dispute or not.

  
  

  Sincerely,

  
  

  ***************

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ************** and ever since have had none stop issues with the tv losing connection with the internet. I cant get through a show or movie without reconnecting to the network 5 times. Since I bought it 2 years ago, and dealt with the problem in hopes it would correct, its now outside of warranty. I dont want money, I dont need a new tv, I just want a product that works since I spent well over $1,000 for the tv. I have tried to speak with **** support and all I have been able to get back is unplug it and plug it back in, and sorry its outside warranty.

  Business Response

  Date: 10/24/2023

  Dear Dispute Resolution Services:

  
  

  Thank you for contacting Sony Electronics **** regarding the complaint your office received from ******************* about the *************** KD75X750H. **** dealt with the customer. The unit is out of the one-year manufacturer's limited warranty, and there is no service alert to cover repair even if it is already past the warranty period. **** is unable to grant ********** request. ****'s statement stands as it is, and it will not change.

  
  

  For out of warranty evaluation/repair, customer may contact any of our authorized servicers via **********************************************. It is possible that there may not be a servicer listed in ********** area. If that happens, customer can search local yellow pages business directory for a repair servicer near ********** place.

  
  

  Sincerely,

  
  

  ***************

  Customer Answer

  Date: 10/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The service that **** is advising I conduct I have researched.  The service to just come and try to diagnosis the problem is so expense let alone if they can actually fix it and what that would cost makes the option cost prohibitive.  Id gladly pay another couple hundred dollars if it allowed my family and I to use the tv hanging on my wall to watch a movie but there is no guarantee that they find a way to fix it and Im stuck paying for the expensive service call.  
  Would **** offer some form of compensation for me to just cover the service call?  I would be happy with that and I believe that would be fair.  Either way, warranty or not, Ive bought **** products for a long time.  In fact my sister worked for them.  Your TV which costs ***** should not be causing problems within months of the purchase.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 11/17/2023

  Dear Dispute Resolution Services:

  
  

  Once unit is out of warranty, it is customer's responsibility to pay all matters related to repair. **** is unable to honor customer's request. ****'s statement is final and will not change.

  
  

  Sincerely,

  
  

  ***************

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* last Black Friday. The tv arrived in great shape and there was no issue until about a week ago. I started seeing dark shadow spots near the top of the screen by the bezel. There are about 3 spots currently roughly 2.5-3 inches each. The spots are something I hadnt seen before. The best way to describe them is that they are like a shadow. You can see the picture moving behind them but they are darker than the rest of the picture. I called support about a warranty claim. I sent pictures and the support person said they saw what I was talking about and we tried to troubleshoot. Even after resetting to factory settings, the spots persisted. The support person escalated to the engineering department. They came back and said everything is as it is intended and there is no issue. I find this hard to believe that picture quality degradation is considered normal spec. If this is the quality **** is putting out, then I will not be purchasing again especially with the quality TVs competitors are putting out. Its certainly frustrating to be told that spots forming on the screen is normal. Sounds more like they dont stand behind their warranty.

  Business Response

  Date: 10/19/2023

  Dear Dispute Resolution Services:

  
  

  Thank you for contacting Sony Electronics **** regarding the complaint your office received from ************************* about the *************** XR75X95J. **** dealt with the customer. The ** is determined to be working within specifications; hence; service or replacement is not required. ****'s statement stands as it is and will not change.

  
  

  Sincerely,

  
  

  ***************

  Customer Answer

  Date: 10/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I am not sure how **** feels the dark spots, like that pictured in the attachment,  are normal spec.  It truly is amazing how picture quality degradation is considered normal, Im not sure what that says about the company.  I have asked numerous tv experts, that are in the home theater business, and they say this is not normal by any means.   Ive asked in a number of social media groups that specialize in home theater and 4K TVs and they are flabbergasted by the response, many of whom say this is par for the course with ****s unwillingness to stand by their warranty.  Thank goodness we live in the 21st century where experiences can be shared.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 11/10/2023

  Dear Dispute Resolution Services:

  
  

  Sony's statement remains the same regardless if customer continues to dispute or not.

  
  

  Sincerely,

  
  

  ***************

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case # ******** **** Order #******** I order the xm5 and says it got delivered on the sept 6 but the photo was of the ground and it was blurry to the point they could make anything out of it So I been waiting for four weeks for an update and nothing they still havent replied. Just been a waste of time

  Business Response

  Date: 10/13/2023

  Dear Dispute Resolution Services:
  
  Thank you for contacting Sony Electronics **** regarding the complaint your office received from *********************** about his concern with the delivery of the headphones purchased through **** online. Customer recently dealt with **** Sales Team, and he was advised that **** is reviewing all the necessary information, as well as the footage. Customer will be updated as soon as review is completed. If customer wishes to follow-up, he may reach Sales Team at ************** and reference case number 08937288.
  
  Sincerely,
  
  ***************

  Customer Answer

  Date: 10/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************