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Business Profile

Wholesale Womens Apparel

London Fog

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Womens Apparel.

Complaints

This profile includes complaints for London Fog's headquarters and its corporate-owned locations. To view all corporate locations, see

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London Fog has 2 locations, listed below.

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a London Fog Carry on in Feb 2024 I have only taken this on 1 other trip and now the zipper is broken it is not due to wear and tear. I have emailed once, filed 2 claims online and called and left 2 messages without a response of any kind in more than two weeks! London Fog doesn't seem to care about their customers as these luggage pieces are supposed to have a 10 year warranty. I really just want my zipper fixed!

    • Initial Complaint

      Date:01/10/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for expedited shipping. A label was created on Jan 2, 2024. No further contact. No one answers any line or email. very bad business!

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought online from ******* mens navy blue peacoat by london fog stating 80% wool when receiving mdse the coat says 60% I called Boscovs who told me to report London Fog headquarters in *******. NJ for false advertising saying 80% wool but I did not asked for 60 % wool I will return the peacoat to ******* with a refund hopefully!!

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I created a warranty claim on 10/29/24. Per the website, a response should be received within 3 - 5 business days. As of today, I have not received a response. I have sent two follow up emails using the support link provided on the page. In addition, I have left voicemail messages at the following numbers ************ on 11/15/24 and ************ on 11/22/24.

      Customer Answer

      Date: 12/19/2024

      Better Business Bureau:

      At this time, I have not been contacted by London Fog regarding complaint ID ********.

      Sincerely,

      ******* ****

      Customer Answer

      Date: 01/06/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Good evening,

      Please be advised that I received a replacement handle for my luggage in response to my warranty request.  If possible, please update the complaint to reflect this resolution.

      Thank you and happy holidays!

      ******* ** ****

      Sincerely,

      ******* ****



       

    • Initial Complaint

      Date:11/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pur*****d a new London Fog Luggage 24" Expandable Hardside Spinner on August 26, 2024. I took my bag on its first trip in October 2024 and the front wheel came completely off when walking with the bag. The other pieces of the wheel are intact so this is a manufactuer defect and not wear and tear issue. As if the wheel was not screwed on completely.I contacted the company after pur***** to make sure registered for the warranty, never heard back. Then I filed a form for the warranty claim after my trip on Oct 28, emailed and called them. Never heard back. Their support just says to email or call them and the phone hangs up after directing you to email them. The email says you have to fill out the form, which I already did. The form says you will hear a response after 3-5 day, which I did not. They take you on a wild goose ***** and do not respond to any support or warranty claims even though they advertise on my bag tagging that my bag is covered for warranty for 10 yrs. I only had the bag for three months and it is not usable. I have followed their process for a claim but have not heard back.I need a response from them and for them to either cover the repair of the wheel - with a new wheel, or replace the bag - per the terms of the warranty.

    • Initial Complaint

      Date:10/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a LONDON FOG Westminster Expandable Spinner Grey, 20" Carry On via ******. Within 6 months from purchase, the suitcase began coming apart. I emailed their customer service, sent me to a generic warranty site. Submitted a claim, no response. Called the number, says to email the unmonitored email address. Asked support for assistance again, send me on the same dance. Support phone number only gets business tone.Absolutely unresponsive to their claimed warranty status.

    • Initial Complaint

      Date:06/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a London Fog Regent 25" piece of luggage on May 12, 2024.I took 1 trip from June 8-June 15.When I got home the expandable zipper was broken and the zipper tag gone.I sent the company my receipt, and photos of the luggage.They stated it was not a defect and that I should go after the carrier.I don't believe that should be the case. Luggage needs to be tougher than falling apart after 1 trip. luggage gets thrown, banged, opened closed and it should be tested to last more than 1 trip. If this happened then their design is at fault.I want my money back. It was fairly expensive and I now have to replace it with something else.

    • Initial Complaint

      Date:06/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a suit case small under seat one first time using it the stitching came loose around zipper on front flap. Contacted company got automatic response with form to fill out did that now nothing for a month will not respond to e mails and will not answer phone. Very frustrated with their warranty.

    • Initial Complaint

      Date:03/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased luggage about three years ago...the full set...comes with a 10 year guarantee...what a joke that is! One of my luggage wheels came off and just wanted a replacement shipped to me so that I could fix it or tell me where to bring it to get it fixed. Just trying to find a phone number to call is tuff enough but actually getting someone to answer is much worse! Left multiple vm's but no call back. Went online to try to get some help...they just told me to call a number that no one answers or email someone that does not respond! I've even tried to go to the parent company Iconic Brand & left a vm with *******************...again, no response at all. This company is awful!!! I will NEVER purchase another London Fog product and will recommend that no one else ever does as well.

      Customer Answer

      Date: 04/15/2024

      Better Business Bureau:

      At this time, I have not been contacted by London Fog regarding complaint ID ********.

      Sincerely,

      *******************

    • Initial Complaint

      Date:02/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a set of 3 London Fog Vintage Hard bags from a retailer on 12/03/2023. Paid $238 for a set. On our very first trip after 2 weeks I discovered out of 3 bags, handles of the 2 bags are defective. Once the handles are retracted, it was impossible to go back in. Manufacturer warranty is for 1 year. I talked to the retailer, they advised me to contact manufacturer as bags were out of their 30 days warranty. I sent multiple emails to the manufacturer's customer service ************************************ *********************************** no response after a month. I called multiple times to their customer service phone number*************), no agents are available, leave a voicemail, voicemail box is FULL each time. I am stuck with the defective luggage without any help. Such a waste and fraud company.

      Customer Answer

      Date: 03/17/2024

      Better Business Bureau:

      At this time, I have not been contacted by London Fog regarding complaint ID ********.

      Sincerely,

      ***************

    London Fog is NOT a BBB Accredited Business.

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