Complaints

This profile includes complaints for Ultimate Transport 123's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ultimate Transport 123 has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ultimate Transport 123

  3391 Long Beach Rd Oceanside, NY 11572-5424

• 

  Ultimate Transport 123

  3950 E Patrick Ln Ste 102 Las Vegas, NV 89120

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 17, 2024, I booked vehicle transport with Ultimate Transport 123, scheduled for pickup on June 19 and delivery by June 21. On pickup day, I was told the driver, **** ********* *********, would arrive between 123 PM. After delays, he said traffic and prior issues prevented pickup. I informed him I had a flight that evening and changed the pickup location to a nearby garage. He then demanded prepayment via Zelle$500 sent from my motherdespite my prior understanding (from rep ****** that payment was due upon delivery.I left my spare key in the car and missed my flight while waiting. By 10 PM, my car was still not picked up. The driver said hed resume in the morning. I contacted him at 9 AM, and he said hed be there shortly. I ran errands in my car but returned it to the garage. At 5 PM, the car remained untouched. He texted he was 45 mins away but didnt show. At 7 PM, I asked for a refund; he refused and said to wait until Monday.With a flight Saturday and no place to leave the vehicle safely, I called the company. They promised an update by 6 AM on June 21none came. I had to cancel my flight and drive myself. I called again June 24 for a refund. Rep ***** shouted ITS NOT OUR PROBLEM, which was unprofessional and offensive.The $699 ($500 to driver, $199 deposit) was never refunded. I later learned the driver has criminal charges for vehicle fraud. Ultimate Transport 123 acted negligently, failed to fulfill its agreement, and subjected me to emotional and financial harm.

  Business Response

  Date: 07/08/2025

  To Whom It May Concern,

  
  Thank you for bringing this matter to our attention.

  
  After conducting an internal review, we have confirmed that the carrier claims to have issued the refund around June 23rd. We are currently awaiting official payment confirmation from the carrier, which we will include in our response once received.

  
  In the meantime, please rest assured that we are actively working to resolve and clarify the situation.

  
  Sincerely,

  
  Ultimate Transport 123

• Initial Complaint

  Date:04/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a joke at best. I was lied to from the start. "*****" told me they were NOT brokers and used their own transporters. He then told me my car would be delivered by 4/20/2025 worst case scenario and charged me a $295 deposit on 4/17. I then get a text stating it's been assigned to another transporter to be picked up 4/21 & delivered 4/22. I called "*****" and someone that barely speaks English tells me they own percentages of the other transporters. My car doesn't get picked up until 4/22 & I'm told it will be delivered by 11am 4/23. Well 11am comes and goes, so I call the driver and I'm told probably by 1:30. DO NOT USE THIS COMPANY !!!!

  Business Response

  Date: 04/23/2025

  To whom it may concern,

  Thank you for taking the time to share your experience. We truly regret that the process did not meet your expectations, and we appreciate the opportunity to address your concerns.

  First, we want to clarify that you signed the contract on Thursday, April 17th at 5:43 PM. Please note that Friday, April 18th was a recognized holiday, which limited available scheduling and communications during that time. This, unfortunately, affected the earliest possible pickup window.

  Additionally, while we strive to provide accurate timelines, all pickup and delivery dates are estimated and subject to variables outside of our control, such as carrier availability, logistics delays, and weather. These estimates are standard in the industry and are clearly outlined in our terms and conditions.

  As communicated previously, our role is to coordinate transport through our network of trusted carriers. While we operate under the name "Ultimate Transport 123" the actual transport is handled by a third-party carrier as required, which is disclosed throughout our documentation and confirmed during the booking process.

  We understand how frustrating delays and miscommunications can be, and we apologize for any confusion that may have occurred. Our goal is always to provide transparent, reliable service, and were actively working to improve every step of the process.

  If there's anything further we can do to assist you or make this right, please dont hesitate to let us know.

  Respectfully, 

  Ultimate Transport 123

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OK I did a order with ultimate transport 123 so I situation changed and I want to cancel my order went I spoketo the guy he ****** to me there be no charge if I cancel early them.for 5 days tryingto contact ***** and there no where to find ***** so the rude nasty manager she's like forcing me to sing a paper to she can collect $200 for cancelation them I said no because ***** told there won't be no charge but this lady insisted to me to si g that if I don't sing the email she will charge me $1600 she call me The * and told I hope you get deported.

  Business Response

  Date: 04/22/2025

  To whom it may concern,

  We would like to inform you that we have spoken with the customer and the situation has been resolved.

  We would also like to clarify that the comments mentioned by the customer were never made by any member of our staff. Its possible there was a misunderstanding, confusion, or a language barrier that led to this perception.

  Following our recent conversation with the customer, we consider this complaint resolved.

  Respectfully,

  Ultimate Transport 123

• Initial Complaint

  Date:04/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked them when are they going to ship my vehicle? They tell me when they contact a driver they will call me and email me. They never do. It's been 5 days.

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *********
  
  
  
   
  
  

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date of the transaction: 3/27/2025 paid: $300 the business was supposed to provide brokering service for transporting auto. the car was supposed to arrive on 4/5/2025 and it didn't arrive on the date. I asked for the status and nobody got back to me. Having no idea where my car was and i couldn't reach anyone, I contacted my sales *** and sales *** simply said "we will let you know as soon as I hear back from the dispatchers" and no other response has been provided even though I demanded calling me back on business day. I called the business on following Monday and demanded to speak to the manager, and manager simply said this is nature of business and we can't help you. I demanded apology and they refused and rather mocked me. When I found out my vehicle was located in ************** on Tuesday morning, i was told the car key was missing thus using my spare key to open and take out from the trailer. Ultimate transport 123 falsely advertised that their service was top notch, contual support from the sales *** was not true, and they mentioned that they hold 50% stake of the freight company that I was using, but when problem happened, they went complete silence with no support and no communication from the management. And when I finally got hold of one of the manager, I was mocked and made fun over the telephone. This should not happen with business dealing with customers.

  Business Response

  Date: 04/22/2025

  To Whom it may concern, 

  Thank you for your feedback. Wed like to clarify a few important points regarding your complaint.

  First, the delivery date of April 5th was always an estimated timeframe, not a guaranteed one. The carrier had to travel over ***** miles to complete the delivery, and in the auto transport industry, delays can occasionally happen due to factors like traffic, weather, or compliance with driver regulations. A short delay under these circumstances is not uncommon and doesnt reflect negligence or bad service.

  We'd also like to clarify that at no point did any representative from Ultimate Transport 123 state or imply that we own 50% of the carrier company. That is not accurate. Ultimate Transport 123 is a separate company, and the carrier is an independent company responsible for the transport itself.

  We do regret if the communication throughout the process did not meet your expectations. While we understand that delays can be frustrating, we believe the situation was within the normal range of what can occur in cross-country transport. That said, we appreciate your feedback and remain available to address any further concerns you may have.

  Respectfully,

  Ultimate Transport 123

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 15, 2025 They transported my ******** XT4 from ****** to *****. What a mess up we are sure sorry we choose this company.The driver Ragim did not speak English or acted like he knew nothing when my husband tried to ask him questions. Our car was at end of the transport truck once he drove it into the transport he needed to close the window do since it was so close to the hydraulic he got into the car from the passenger side, closed the driver side etc. While in transit he needed to remove our car to deliver others and left our WINDOW OPEN once it arrived to our son in ***** it looked like a sand storm entered the window(sand all over) and very dirty (Miles ***** on my 2021 ********) He also dented my driver door trying to open it up and take it off the transport when delivering other vehicles.

  Business Response

  Date: 04/07/2025

  To Whom it May Concern-
  
  We are very sorry to hear about your experience, and we deeply regret the distress and inconvenience this situation has caused you and your family. Your feedback is extremely concerning, and we want to sincerely apologize for what youve described.
  
  This is not the standard of care we promise our customers, and we understand how upsetting it must have been to receive your car in that stateespecially when it was left in perfect condition.
  
  The communication issues you encountered with the driver are also alarming, and we take that very seriously. Our drivers are expected to follow clear communication protocols, and failing to do so is something we will be addressing internally.
  
  Please allow us the opportunity to investigate this further. We will escalate this immediately and work toward a resolution. We truly appreciate you bringing this to our attention, and we are committed to making this right.
  
  Respectfully,
  
  Ultimate Transport 123
  
  

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Still waiting for reply regarding interior detail. Our car now has a noise from rear. REPLY from them

  ]Drivers required To drive customers cars no more than 3 miles. Usually it less then 100 ft. Carriers not responsible for mechanical issues.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *** ********* ****
  
  
  
  
   
  

  Business Response

  Date: 04/18/2025

  To whom it may concern, 

  We would like to confirm the customer has received $200 from the carrier via Zelle in concept of the car cleaning. 

  We have spoken to the customer and concluded a satisfactory resolution regarding this issue. 

  Ultimate Tranpsort 123,

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  my car was working great and now has a noise in the rear and ever since it came off the transport. Son has taken it to dealer and needs to drop it off for a few days so they can figure out what is causing the noise. They say they are not responsible for mechanical issues but they drive my car off ramp several times to deliver the other cars since mine was at the end and at the lower level.

  
  

   

  
  

   

  
  ******* *** ********* ****
  
  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is incompetent and lie right to your face. The agent after receiving my $200 fee for assigning a company to pick up my vehicle in OR was no longer reachable. The customer service is a bunch of liars and con artist. They assigned my pick to a company that can not speak English. Making it very hard to communicate. My vehicle was picked up late and was supposed to be delivered on 3/31/25. I have yet to receive it. All I keep getting is excuses: bad weather, black ice, flat tire, truck needed an oil change, truck needed tires. The truck is still in ********, Mo now for 2 days. And this is the reliable company that UT123 assigned my pick up to. The tracking that was promised, quit tracking after 2 days. Once they get their fee; the customer service is **** Do not use this company for your transportation needs. They only care about the fee!! And I have filed a dispute with my bank for the $200 fee. The only service they provided was a 3 car hauler with a name taped in the window. I was told they had a lot reliable transporters.

  Business Response

  Date: 04/09/2025

  
  To Whom it May Concern-

  
  Thank you for your feedback, and were sorry again for the frustration and delays you experienced during your shipment. We understand how stressful it must have been.

  
  After reviewing your case, we can confirm that your vehicle has now been delivered. While we're glad it arrived, we fully acknowledge your concerns about communication, tracking, and the professionalism of the assigned carrier. These are serious issues, and we are actively reviewing this with our dispatch and quality assurance teams.

  
  Wed still like to speak with you directly to make things right. If you havent already, please reach out to our support team at ************** (option 2) so we can follow up regarding your concerns and the $200 fee dispute.

  
  We want to assure you that we're committed to seeing this through and resolving it properly.
  
  Respectfully,
  
  Ultimate Transport 123
  

  
  

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to transport my car from ******* to ****. Ultimate transportation 123 agree to to transport my car for a $1000. this company took my money and send a thug to get my car. The thug took half of the money and take off. I give $690 to this company and nothing get done. The company claim they are not responsible. I confirmed with ultimate transport about the driver before I gave the money. They told me go ahead and give the driver the money. I am still fighting to get my money back. They refuse to pay me back

  Business Response

  Date: 02/28/2025

  To whom it may concern, 

  We sincerely regret the situation that occurred during your vehicle transport process. We want to assure you that we take this matter very seriously and have escalated it to the Super Dispatch legal team for further investigation.

  To clarify, we dispatched your order through a verified carrier, but an unauthorized individual who gained access to the carriers Super Dispatch account falsely represented themselves and collected $400 from you. As soon as we were informed of the situation, we immediately took action, reached out to Super Dispatch, and reported the account compromise.

  Additionally, we have already refunded your $290 reservation fee. We remain in close contact with you and are actively working to resolve this matter. If you have any further concerns, please do not hesitate to reach out.

  Respectfully,
  
  Ultimate Transport 123

  Customer Answer

  Date: 02/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  The business did not intend to return the money back. In fact they only return the money today at least 12 days after the incident happen. I am still waiting for the $400 that they authorized me to give to the driver. They love to blame the legal team. They legal team and ultimate transportation are both reliable for what happen and the need to pay the money back. I will be satisfy until I get my money back and an apology from them. As a result of their action I am paying **** and lift at least $40 per day since the incident happen. 

    

  **** *******
  
  
  
  
   
  

  Business Response

  Date: 03/06/2025

  To whom it may concern, 

  We understand your frustration regarding this situation and want to clarify a few key points. First, Ultimate Transport 123 did not receive the $400 you are referring to. That money was taken by an unauthorized individual who fraudulently accessed the carriers Super Dispatch account. As soon as we learned of this, we escalated the matter to the Super Dispatch legal team, and we remain in close contact with them as we push for a resolution.

  Additionally, we have already refunded the full amount we charged you, and we are continuing our efforts to address the issue of the $400 taken by the unauthorized party. While we understand the inconvenience this has caused, we want to assure you that we are actively working with Super Dispatch to investigate this matter further.

  If you have any further questions or concerns, please dont hesitate to reach out.

  Respectfully,

  Ultimate Transport 123

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered my information into a website to get an estimate on transporting a vehicle. I got numerous calls and text from different companies all from putting my information on one website. One person called and started talking about "explaining how the business works." He asked had I ever shipped a car before. I had. I just wanted an estimate so I could budget and plan. The vehicle was still in the shop. Upon receiving the SUv other problems surfaced. The representative asked for my card info to "hold" a spot. I didn't have a shipping date. I told him that. The car might not be ready until summer or might have to be scrapped. They took 250 from my account and when I called and explained they said I signed a contract. I had not made a date. The car was still in the shop. They said they'd refund 150 and keep 100 as a credit. I said I hadn't made a date, who told them to assign a driver? It shouldn't have been up as an assignment. I want a full refund of the ******.

  Business Response

  Date: 02/19/2025

  To whom it may concern,

  We appreciate your feedback and would like to clarify the details of your order. When you initially inquired about vehicle transport, our representative provided information on how the process works. During this conversation, you agreed to place a reservation, and a deposit of $250 was processed to secure your spot.

  Upon your request for cancellation, we informed you of the applicable cancellation fee and offered a partial refund of $150, with the remaining $100 held as credit. You agreed to this arrangement; however, despite multiple reminders, you did not reply to the agreement necessary to process the refund.

  As a service-based company, we operate under the terms agreed upon at the time of booking. We remain open to resolving this matter and are willing to honor the $150 refund offer upon receipt of the required confirmation.

  Please let us know how youd like to proceed.

  Respectfully,
  
  Ultimate Transport 123

  Customer Answer

  Date: 02/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The representative that I spoke with did not mention taking any money out of my account! I told him that I did not like high pressure sales tactics! I also informed him that O was only calling for an estimate. He stated he wanted the card on file for when and if I made up my mind! I have never seen a company that won't give an estimate! He never mentioned the 250 or a 100 dollar fee! I do not appreciate fast talking thieves masquerading as business men!

  
  

  ***** ******
  
  
  
  
   
  

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ultimate transport **************** was paid and utilized to hire and setup the arrangements for the transport of my vehicle won from an online Auction. The transport was set to be delivered from *************, Ok to ******, ** with specific instructions that the driver give me a call 24hrs before pickup so that I could make arrangements for the driver to meet with the Auction inspector to ensure the vehicle is operable. On a recorded line, ultimate transport 123 dispatch was told that if a driver deliver the vehicle without meeting with the inspector to ensure the vehicle (cost me over $11k) is operable. That the driver will not be paid. The Dispatch Representative that handled my service name was *****. ***** said that he understood and that he put everything in the notes for the driver. The driver stated that Ultimate transport 123 failed to provide the driver with the specific instructions which lead the driver to transport the vehicle in an inoperable state. Upon delivery the driver was instructed to return the vehicle to the Auction site. Of course the driver demanded pay. I explained to the driver that either he's at fault for not following delivery instructions or Ultimate transport 123 is at fault for not ensuring that he had those specific details. The transport driver stated that he will not return the vehicle to the auction site unless he receives payment. The issue is between ultimate transport 123 Dispatch and the driver From **** Transporters LLC. The vehicle that cost me $11,115 is now in the hands of **** Transporters LLC due to failure on the part of Ultimate Transport 123.

  Business Response

  Date: 02/13/2025

  To whome it may concern,

  We appreciate your feedback and want to clarify the situation regarding your vehicle transport. You hired Ultimate Transport 123 to coordinate the pickup and delivery of your vehicle from *************, ** to ******, **. We communicated all necessary details to the carrier, OJMC Transporters LLC.

  The carrier picked up the vehicle and attempted delivery as agreed. However, upon arrival, you refused to receive the vehicle or provide payment. The carrier then returned the vehicle, and it is now in ******
  Our role as a broker is to arrange the transport and relay all relevant instructions to the carrier, which we did. Since the transport was completed as requested, payment for the service is still due.

  Please find the dispatch sheet attached to this order, which clearly states under contract terms: "Please give the customer at least a ******* notice for pickup and delivery." This confirms that the instructions were properly communicated.

  We are willing to assist in facilitating communication between you and the carrier to help resolve this issue. If you have further questions or need assistance, please feel free to contact us.

  
  

  Customer Answer

  Date: 02/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *******