Complaints

This profile includes complaints for National Property Management Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  National Property Management Associates, Inc.

  Orchard Park, NY 14127-2421

  
• 

  Westside Creek Apartments

  4710 Sam Peck Rd Ofc Little Rock, AR 72223-5075

  
• 

  National Property Management Associates, Inc.

  500 Napa Valley Dr Little Rock, AR 72211-5001

• 

  National Property Management Associates, Inc.

  4280 Chestnut Ridge Road Amherst, NY 14228

  
• 

  National Property Management Associates, Inc.

  200 Center Road West Seneca, NY 14224

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Following the necessary steps, I was approved for a one-bedroom apartment. However, due to reconstruction efforts after a natural disaster, the apartment was not move-in ready. The ********* ** **** ******* owned by the National Property Management Association, has failed to provide an apartment that aligns with our lease agreement and is refusing to refund my $214 for application and deposit fees.

  

  Business Response

  Date: 06/17/2024

  The application was not approved, but was denied due to falsification on application. The application clearly states that the application fee and admin fee are non-refundable. According to our records, an application and admin fee was paid in the amount of $60.00 app fee and $150.00 Admin fee. These fees are not refundable. This was an application only with no lease agreement. An apartment is only assigned after approval; by submitting a deposit once approved. 

  I responded to Mr. *****'s complaint thru our website and have attached his email response. Mr. ***** tried to intimidate me into a refund in the response by mentioning my grandchildren; which I consider a threat because I do not personally know Mr. ***** in any way. I contacted LRPD and filed a information report to have on record in the event of any further harassment or threats from Mr. *****.  If you need any additional information please let me know. 

  Thanks,

  Denna G******

  District Manager

   

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’d like to file a formal complaint against **** ****** **********. I’ve messaged the office twice now (and have not received a response at all) in regards to being able to hear my upstairs neighbors every move. I work overnight and I understand most people move around during the day, however it doesn’t matter the time: 6am, 3am, 11pm, or 12 noon; I can always hear my upstairs neighbor stomping around. I pay rent just like anybody else and for me to not be able to have peace and quiet at any given time is absurd. I shouldn’t be able to tell exactly where she is in her apartment by the steps she’s taking, and that’s not her fault. The floor boards creek with every single step. I’ve tried to ignore it for some time now but I’ve reached my wits end. Something has to change, whether that’s her receiving new floor boards, me receiving a new unit, or discounted rent. I have videos that show how much of an issue this has become, however, this website will only let me upload pictures. I’d be happy to share those videos via email.

  

  Business Response

  Date: 03/25/2024

  In response to the complaint filed by Ms. ***** ****** on March 8, 2024, I have reached out via email to Ms. ****** regarding the issues she has been having with her upstairs neighbor.  On March 8th, Ms. ****** emailed the leasing office complaining about the noise that she hears from her upstairs neighbor.  I responded back to Ms. ****** on March 8th (in which the email failed) apologizing for the lack of response from management and informed her I was unaware that she reached out to management or that there was an issue and asked who she may have spoken with.  I resent the original email, that was not delivered, on March 11th to Ms. ******.  She responded back on March 21st apologizing for her delayed response as she needed a moment to weigh her options and that she typically communicates through our TextBox.  I searched TextBox and did see she initially reached out on March 3rd and again on March 7th regarding her issue that must have gone unnoticed by staff as we receive tons of text communications on a daily basis.  I informed Ms. ****** that **** ****** is a 40 year old property and it has begun to wear and tear with age.  It would not be feasible to replace all of the floorboards in her upstairs neighbor's apartment and asked would she be willing to transfer to a different unit.  Along with a transfer, there is a $500 transfer fee and she would have to agree to the market rate of the new apartment along with the rates of the recurring charges.  We do not discount rent or transfer residents without proper fees being paid.  Ms. ****** has to understand that hearing neighbors, although can be annoying, is part of apartment living.  To avoid hearing creaking floorboards, I suggest she transfers to a 3rd floor unit that does not have anyone above her. 

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They said it was a renovated apartment when we were moving in but the faucet is leaking and causing the electric bill to skyrocket because it's hot water and the power has been shut off because if this multiple times we have gone to the office multiple times to have it fixed and they don't which by contract in the lease they have now broken because they are not maintaining there properties and previous tenants from more than a year ago have had the same problem they lie and cheat you out of your money

  

  Business Response

  Date: 02/02/2024

  ********* ******* does not have a resident by the name of **** ******** and the address provided by the customer doesn't match our address for ********* ******* or any of our Properties that National Property Management manages in Oklahoma.  If the customer wants to provide more information we would be more than happy to research this complaint further in detail. Thank you, Julianne B*** District Manager of Oklahoma National Property Management Associates. 

• Initial Complaint

  Date:07/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Npma started charging me for renters insurance in June after my lease in May and I went to the office and told them I have renters ins and she said it is part of my lease which that is a lie cause I work with insurance Co. I have emailed them my renters policy also. If you do not have renters ins, I understand to charge but I do. She stated she did not have time to look for my lease and will call me. She is never in the office and I have called a few times on this.

  

  Business Response

  Date: 09/20/2023

  I spoke to *** in regard to the PDLW policy and cleared some things up for her. Her lease expired in April and she was not charged the renters insurance until June which caused some confusion. She wasn’t sure how the new policy worked. She is not due a refund she signed the papers and was charged correctly. Moving forward she is fully aware and in agreeance with this.

• Initial Complaint

  Date:07/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27th, 2023 around 5pm, an employee of Edgebrook Estates backed into my car in the apartment complex parking lot. My car needed to be towed and taken to an auto body repair shop. Around $10,000 worth of damage was done to my car. In order to figure out insurance, towing, and lack of having a car, I missed a couple days of work, costing me ~$400. I asked if my rent for the next month could at least be discounted since I had to deal with the stress of my car and losing out on work because their employee hit my car, but was told by corporate that they couldn't do anything for me. I am currently driving a rental vehicle and have no clue when mine will be repaired by. The shop still is unsure if it will get repaired. If a part is too expensive, they will reconsider total loss and at that point I will be screwed. I will not be able to afford a new car or finance it for 1.9% like mine currently is. I am frustrated that nothing was done to help me when they are the ones who put a 17 year old on his first day of work behind a company vehicle. On top of that. Our air conditioning has been broken since that same weekend. It is currently July 16th, and we've been out of AC since the beginning of July.

  

  Business Response

  Date: 09/20/2023

   

  To Whom it may concern,

  The accident/damage was forwarded to our insurance company.  

   

  Thank you,

  ***** ********** Property Manager

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday morning around 12:10 am my daughter woke me up to let me know that the toilet was working. I made attempts to get in contact through the office but no one ever responded to fix the problem. The first attempt was at 9:47 am, then 11:58 am and then at 4:39 pm before they closed. This morning I sent a note at 9:52 am for someone to come and take care of the issue. I should Not have to get in contact with the office or maintenance this many times for the problem to be taken care of.

  

  Business Response

  Date: 09/26/2023

  I do believe this has been long resolved but **** ******

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We live at ****** **** ********** in Texas. We have lived here for 2 years. We have had a roach problem for the past year because the complex did not clean out the apartment below us, nor the aparment next to us when the residents moved out. So now we are not sure if there are roaches in the wall. Nothing is being done about this and the pest control company they use is horrid. I'm on the verge of taking legal action. I only have roaches IN MY KITCHEN and i've had to throw out food and appliances (like my microwave and coffee maker) because roaches have gotten into those. I am sick and tired of this. We've never been late on rent and this problem should not be happening. We cannot afford to keep replacing items and this is not good health wise for myself, my husband, or our three year old daughter. This whole building needs to be fumagted. I am beyond disastifed and beyond upset. DON'T EVER RENT FROM THESE PEOPLE.

  

  Business Response

  Date: 03/22/2023

  Tell us why To my understanding this was brought to our attention in October 2022, After reviewing correspondence between the resident and manager, we are trying to resolve the issue.We are diligently working with Pest Control and the resident to solve this issue, as of 1/12/23 the resident had only seen 2 roaches, 2/15/23 resident stated they have seen a few, and on 3/20/23 they saw 6. We did let the resident know to make sure trash is taken out daily and cleaning up any dead roaches so we can make sure that this is not turning into an infestation. Pest Control will be out today3/22/23 to treat not only the resident's apartment, but I personally made sure that the unit below and the neighboring unit are treated as well. I have attached the Pest Control log from the technician that treated the apartment and stated he is not seeing any activity on 3/8/23. This apartment is on the pest control list to be treated every other week. It will be treated today next treatment scheduled for 4/5/23 I will follow up with the Property Manager and Resident to make sure that this is being resolved. We will not be replacing any appliances, we are diligently working to rectify the nuisance of any pest control issues before it becomes an infestation. here...

  Customer Answer

  Date: 03/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  While the management company responded, I am still not staisfied with the response. The pest control issue has gone on long before October 2022 and there have been times were pest control did not show up at all on the schedule weeks. There have also been instances were pest control said they showed up but didn't, I know this because I work from home. It's only in the kitchen, and we do keep a clean kitchen, take out the trash, and clean up any roaches we see. It is not an acceptable living situation and it should not have gotten this far, if the unit below us had been cleaned out properly. If there is to be a two week rotation, is pest control going to be here very two weeks guarnateed? The fact that I've had to throw away food and get rid of appliances is not acceptable. It's very upsetting. 
  
  Regards,
  
  ****** **************

  

  Business Response

  Date: 03/29/2023

  I understand that you are still upset with the pest control. I have spoken with Management at ****** and you will be on the list until the issue has been taken care of. Starting on the 1st we have a new pest control company starting, I personally will speak to them and make sure that we are all on the same page moving forward. 

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve lived at an NPMA complex in Arkansas for 3 years. We live in the south and aren’t expected to have our air conditioning working until the summer, and as renters in Arkansas we have no rights to do anything about it.

  

  Business Response

  Date: 03/16/2023

  I also spoke with **** and she will be having this unit installed as soon as the full unit is available and the weather warms up.  The unit has been ordered.

• Initial Complaint

  Date:02/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entomologist: ****** “must take care of the entire building. Bed bugs move horizontally and vertically in an apartment searching for a host. This is a health issue.” I moved to ****** in 2021 & had planned to live here for 5 years. After almost 2 years, I am breaking the lease due to bed bugs. Mgmt says the unit has been inspected; however, this never happened as I was in the unit when the inspection occurred. An entomologist from the OSU Extension says there are many ways to inspect: have a flashlight, inspect behind bed boards, mattresses and furniture, look for eggs and blood stains, etc. Pest control was present 2-3 minutes never getting on their knees to check baseboards. No flashlight was present. ****** arranged for treatment after the “inspection.” It was unsuccessful both times. Since then, I have bombed, sealed baseboards, used diatomaceous earth bed bug killer dust, spray & traps, bought space saver vacuum storage bags, mattress pads, etc. I have met several times with the entomologist who said ****** could not prove that I brought in the bed bugs. AN IMPORTANT NOTE: ****** evicted the tenants below me/rugs & appliances removed were loaded w/mold, bugs, dirt. The bed bugs also show up on my walls, including the tile. If bed bugs are showing up on the walls, it is indicative that the entire building has had these for a long time. I lived at my mom’s home for seven years before moving to Avalon/there were no bed bugs. The current manager was notified about the recurring bed bugs in December. Jan. 3, 2023, mgmt told me there would be a “plan of action.” I received that plan of action via email Feb. 6, 2023. In that email, ****** offered to inspect before I vacate in 20 days. Why? My lease is ending. I have been an excellent tenant but cannot live here anymore. Over one year of bed bugs is too much. I've tried to work with ****** & now ****** wants to charge $1,598 in addition to all the other financial losses I have incurred. Please do the right thing.

  Customer Answer

  Date: 02/09/2023

  Please advise us what the business states that charge is for: ****** Apartment Homes wants to charge me almost $1,600 for breaking my lease. The lease is being broken three months early due to an infestation of bed bugs, which the apartment building has had for some time. I've had the bed bugs for over a year. The company has never inspected the premises for bed bugs although they did charge me for treating the bed bugs (although there was no inspection). Thank you, ****** ** ********* ***.

  

  Business Response

  Date: 03/09/2023

  Thank you for bringing your concerns to our attention. It's our understanding that this matter has been resolved since the date of your complaint. Should you wish to discuss your experience further, we encourage you to reach out to us at ###-###-####. 

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I want to file a complaint against birchwood landings apartments. I've been living there for about 6 months and I've filed multiple complaints regarding flooding in our unit. Nothing has been done to correct this issue. We've just gone through a hurricane and my house has been completely flooded and I've experienced lost of personal property damages. No one has taken me seriously. I've kept placing fans in my apartment which has blown up the electric bill that I'm responsible for. I've gone to the office several times and nothing has been done. I'm in complete shock

  

  Business Response

  Date: 10/11/2022

  Thank you for the opportunity to respond.It is unfortunate that with the rainy season and on top of that having a hurricane, flooding has been an issue. Ms. ******* has been addressed in resolving the immediate issue which is removing the water from the bedroom. For a permanent correction so that there is no longer water intrusion there must be a period of time with no rain and the grounds dried. As of today we have had no rain for several days. If the grounds can stay dry for a few more days we can make the correction to the exterior of the building. We will continue to take care of Ms. *******'s apartment during this time. I have spoken to Ms. ******* and is accepting the process.Thank you again.Mitzy P*******FL District Manager

  Customer Answer

  Date: 11/08/2022

  I want to either get a new apartment unit, pay less rent, or get this problem fixed. It’s been months and it’s a safety hazard. I slipped on the water and really hurt my hip and hit my head on the floor. I want this fixed 

  

  Business Response

  Date: 01/13/2023

  It is unfortunate of the challenges we have faced with Ms. *******. We have offered to transfer her per her requests as long as she paid her rent due. She has not paid rent since September 2022. Due to her failure to pay rent we were forced to send this file to our landlord attorney to manage for us.Thank you for your assistance with this complaint.Mitzy P*******FL District Manager