Property Management
National Property Management Associates, Inc.Headquarters
Complaints
This profile includes complaints for National Property Management Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:09/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like to say I’m in distraught I’m furious I have ptsd from this whole experience I had with my complex I have been discriminated for being young taken advantage of and not taken serious throughout my whole lease, I have been complaining of a noisy upstairs neighbor my whole lease I recorded EVERYDAY of what I heard I get no sleep at all day and night from Mexican music to stomping and moving furniture etc. the two lady’s that worked in the leasing office did Literally NOTHING I am struggling with health problems now because I have no sleep, I work 11:00 PM to 7:30 am full time and then I go to school 8:00 am to 3:30 PM also full time so roughly im looking for about 4-5 of sleep im not even getting I can’t take this anymore I cried im upset there’s no one I can talk to to resolve the situation the leasing office I sent them videos times of the nights and also dates to which I was going through I renewed my lease because I love my apartment but I refuse to go into my second lease with this problem this has been going on from months and I did everything I can I really need help resolving this issue because it’s getting out of hand because at this point I feel targeted for no reason from my neighbor when I haven’t did nothing to the neighbor the lady Tara she gave me maybe 3 or 4 lease violations from me complaining and only gave her one out of all of mine I feel really uncomfortable and in welcome in this community and I want to speak with somebody that can help me im 21 years old I’ve lived on my own since I was 16 and I’ve never had this problem living In any apartment I just really want somebody to help me bring this to attention because I’m suffering from severe depression,anxiety,from no sleep and ptsd from everything I have been through, I want to take further action of it because we are both tenants we both pay rent she’s getting sleep and have peaceful days and im not? It’s ridiculous Please somebody give me a call I wrote a statement and took to police
Business Response
Date: 09/14/2022
I have reviewed the files for parties that are involved with
this situation. The original complaint
was mentioned with the onsite office in May of 2022. At the time the onsite staff did not document
the files correctly and she failed communicate the severity of issue with upper
management so that the situation could be handled properly.Unfortunately, It was not until September 6, 2022 that Property
Manager was informed that this was still an ongoing issue. We will be working to try to correct what we can as far as
the noise of the music. We need mutual
respect from both sides of this situation as this is community living and all
residents have the right to live a life that fits their lifestyleInitial Complaint
Date:07/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The tenant above my apartment hot water heater busted ruining my carpet and ceiling in the apartment. This incident took place on June 26, 2022 . I have been waiting almost a month now, tomorrow making a month since some one has came to even look at my ceiling. I have called and called and no one has answered . They are never in the office and my insurance company (lemonade insurance) says they still have not received a email back from Bree J**** the Property Manager of Calisis Forrest. My claim advocate has email numerous amounts of times to reach the project manager. I left left numerous emails just to finally receive a email back from Bree J**** (I will attach below) She basically says she has been dealing with her life situations. I had to go to Urgent Care on Markham in Little Rock, Arkansas due to a headache. Shows my breathing is slowing down, dizziness, and nauseous. I have called 10 times today. Its hard to just get out until they fix it should not take a month. I just want work to be done on my ceiling since it is growing mold. I pay 940 in rent every month, i am a 19 year old college student, I am not from Little Rock. I live alone. I believe it is because of my age that they are not trying to get anything done. Not to mention they did not even give me a doorknob with a lock to the door when moved in. I put in a work order and they just put it as completed and never came . I work from home I have to live with this affecting my health .Business Response
Date: 10/13/2022
Yes, her apartment is good to go as well. All issues resolved. New door knob on patio, extraction and new padding in carpet and cabinet secured.
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