Reviews

This profile includes reviews for Paychex Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Paychex Inc has 92 locations, listed below.

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  Paychex Inc

  911 Panorama Trl S Panorama, NY 14625-2311

  
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  Paychex Inc

  286 Washington Avenue Extension Suite 100 Albany, NY 12203

  
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  Paychex Inc

  215 Greenfield Parkway Suite 100 Liverpool, NY 13088

  
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  Paychex

  1955 Lake Park Dr Se # 100 Smyrna, GA 30080-7649

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  Paychex, Inc.

  11777 Katy Frwy., Ste. 200 Houston, TX 77079

Review Details

• Review fromLaura B

  Date: 02/05/2025

  1 star
  This is the MOST unprofessional company, NOT JUST PAYROLL...WORST company I have ever dealt with. We used this company for their services for many years. We left them because the "manager" decided to go over my head and talk directly to our owner with mis-information. Bad idea. He fired them.
  Once we were terminated, it was impossible to get our employees W2's sent out. I spent many hours on the phone and have documented emails showing their lack of professionalism and assistance.

• Review fromGustavo M

  Date: 01/08/2025

  1 star
  Highly unethical company. If you have a small business avoid this company at all costs. Will commit mistakes and not communicate accurate information which will cost your company thousands of dollars and will take zero accountability. Do yourself a favor and look for another company.

• Review fromJonathan R

  Date: 12/05/2024

  1 star
  Absolutely garbage business. Pathetic customer service.
  Still can't access my personal account and it's been 4 months!! I'm thinking about quitting my job because they use Paychex. What ever my company is paying for Paychex, it's too much..

• Review fromJacob J

  Date: 11/23/2024

  1 star
  Every interaction has been contact your employer. No help what so ever. Automated customer service is a time loop. They deleted my payment history and won’t release my records. Horrible experience.

• Review fromKimberly F

  Date: 11/21/2024

  1 star
  Paychex was responsible for paying my company's taxes from 2012-2017. The IRS is now requesting payments and forms for multiple consumers. When we request these from Paychex, they are not provided. Do not have them file taxes for you. One time I was told they only keep records for 1 year. The next time 5-7 years. Conveniently for them out of the range we needed. So, we are having to pay these balances due with interest!!! Absolutely the worst customer service around.

• Review fromSherry L

  Date: 11/10/2024

  1 star
  So disappointed in the PayChex company as a whole. As a new business owner, I asked for guidance and assistance with navigating a new field. Of course the sales team were great upon initial interviews and signing processes. The problems arose when I needed assistance with quarterly reports and payments to the IRS. My payroll account specialist yelled stating she was much to busy to be answering questions that should be common sense. I explained that I was not familiar with the process and need questions answered so I can respond back with my CPA. As quarterly payment due dates approached, I still did not have the answers. I requested a new payroll specialist (never took place). I was assured a manager would return my call TWICE and that never happened either. So now I will need to file late reports and and pay penalties for PayChex laxity and their responsibility. They also withdrew the funds from my account in order to make these payments, so essentially I am paying twice. I will NEVER recommend this company and regret even giving them a chance to begin with. Just awful to deal with!

• Review from

  Date: 11/08/2024

  1 star
  Terrible customer service. My account manager has changed five times in a year. They do not hurry to help with questions and sometimes never get back to you. When trying to fix a problem they will go in circles and never end up getting to a solution. They just keep passing it on to the next person. Absolutely awful experience.

• Review fromSandra W

  Date: 10/29/2024

  1 star
  Paychex is an absolute NIGHTMARE!! (And how do they have an A+ rating with the BBB??? What a joke!) My experience is the same as everyone else's, there are hidden fees, no one can answer questions, and their employee turnover rate is astronomical, so no one has any real experience or even cares. We left Paychex at the end of 2023, (after giving them 3 months' notice!) and they were still trying to charge my accounts 5 months later. I had to put a stop payment on my bank accounts and threaten legal action, in order for them to finally quit fraudulently charging my accounts.
  Paychex needs to be investigated by the Attorney General. I truly believe a Class Action lawsuit is warranted here.

• Review fromCynthia L

  Date: 10/29/2024

  1 star
  I am seeking the return of my funds. I ordered one (1) Spin brush but was charged for 4. I returned all 4, unopened, and have been given the runaround ever since.
  This has been going on for a month. Constant excuses and ridiculous emails.

• Review fromChristine O

  Date: 10/24/2024

  1 star
  I was using a local service and was promised a better service from paychexs which I don’t receive . When on boarding I had told the rep the amount I pay and was promised that they would match that they didn’t! In fact I was charged more and when asked what this $240 was for plus my weekly fee I got some response about admin fees which I was NEVER TOLD ABOUT. They have over drawn my account and do not respond when I call about these frees and now I have a bill for $685 .
  As a small business trying to survive things like this make it very hard . I am very upset by all of this