Complaints

This profile includes complaints for Shamrock Chimney's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shamrock Chimney

  246 Waverly Avenue Patchogue, NY 11772-2179

• 

  Shamrock Chimney

  3 Mountain St E Worcester, MA 01606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2023

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/21/2023 after cancelling 2 previous times and being late this day, a technician named ****** and his assistant showed up in the pouring rain to clean my chimney. While I am convinced they did not clean the chimney, I have not hired anyone else to prove this. What I can prove is that by the time they were done, it was dark and unbeknownst to me, they were heaving bricks and concrete debris from a previous job into the shrubs along my driveway. I did not notice this until the leaves fell off. I tried to call all of the phone numbers i could find, both on the invoice and on the website. All the numbers seemed to loop back to a gentleman in Ringe ** who was incredible rude and completely discourteous named ******. I was never connected with the owner of the company. I spoke with a man named ********************* who sighed loudly when i explained his workers had dumped trash. But his only resolution was to forward me on the angry **************************. To this date no one has contacted me. They are an incredibly dishonest company and this was a criminal act. I did reach out to Concord PD who has also not been able to get in contact with them. I sent a message to Shamrocks FB page. When i commented on a photo of a chimney they had taken down the same day they came to my house and asked if that was the chimney they dumped on my property they took the post down!

  Business Response

  Date: 03/27/2025

  Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
  We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I reached out directly to the owner and the worker who came to my home. They have my contact information. No one has responded to me. No one from the company has called to schedule a time to come remove the debris (from a different job site) that they threw in my woods. They threw concrete and bricks on my property and absolutely rudely did not respond. Their response to BBB is not a proper response. I have since had my chimney inspected and was told it look like my chimney hadn’t been cleaned. This company should not be allowed to do this work in NH when the consequences mean a home burns down or worse. They are disrespectful to customers and have absolutely not resolved my problem.

  ******** ********
  
  
  
  
   
  

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Shamrock C&C for a routine chimney sweep/inspect. They cleaned my chimney, told me my ****** damper was warped beyond repair, then quoted me $600 to install a new damper at the top of the chimney. In the process of all this, they also broke the operating handle for my ****** damper. I didn't pursue that issue immediately, because they had informed me my damper needed replacement anyway.About a month later while I was examining competitor's quotes and generally researching the topic, I "fixed" the damper myself by shifting it one inch to the left on its hinge. It was never damaged.I contacted Shamrock C&C to ask them to replace the damper handle they broke. In short, they were dismissive on the phone, and repeatedly failed to call me back after promising they would investigate.

  Customer Answer

  Date: 12/31/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Shamrock Chimney regarding complaint ID ********.
  
  Sincerely,
  
  *******************************
  

  Business Response

  Date: 03/27/2025

  Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
  We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.

  Business Response

  Date: 04/01/2025

  Thank you for taking the time to share your feedback regarding your experience with Shamrock Chimney. I sincerely apologize for the negative experience you have had and appreciate your concerns being brought to our attention.
  I am truly sorry to hear that the quality of work did not meet your expectations and that you felt our staff, both in the field and at the office, did not provide the level of service you deserved. This is not the standard we strive for, and I regret that we have fallen short in your case.
  It’s important for us to learn from our customers’ experiences to improve our services. I am personally committed to addressing the issues you mentioned and will investigate the circumstances surrounding your concerns.
  Rest assured, we value the trust our customers place in us, and this feedback will be used to enhance our training and service protocols.
  If you are open to it, I would like the chance to discuss this further and determine how we can make this right for you. Please feel free to reach out to me directly

  ******* ******

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  
  I gain neither satisfaction nor value from Shamrock’s platitudes. This sounds like hollow and formulaic PR-speak to me. I also find it vexing that they insist I reach out to them for resolution. Despite their reply, I have long assumed that Shamrock has no real interest in resolving this. If they want to prove me wrong, they have my contact information. I don’t intend to expend any more of my own valuable time in order to give Shamrock the opportunity to snub me anew.

  Shamrock, the *minimum* appropriate resolution for breaking something is to pay for its replacement. If you actually care to, permission granted to go ahead and do that, or else propose an alternative.

  Sincerely,
  
  ******** *******
  
  
  
  
   
  

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July I hired Shamrock chimney to fix chimney. The company kept cancelling & rescheduling but finally came out. The technician was ************* They said the chimney needed to be relined, a cap replaced on the top, They returned the next Saturday (late) & supposedly put in a liner & fixed the basement connection by switching to a new hole. Slathered that with concrete, wall and supposedly replaced the cap on top of the chimney which they glued to the roof & ruined the new roof job, shingles off, concrete everywhere. Not only that but it seems that they only put a top piece in liner in and skipped putting a whole liner in which is a common grift according to the chimney people that came & inspected everything. However it was nothing you could see or know as a regular person so I called them back to do my wood stove. They dodge calls & cancelled appts for two weeks until the finally showed up at 5:30pm on drugs. High, so bad that their blue eyes glowed because of the red ring around the Iris. told me they had a hard day due to van breaking down promised ok to work. called my neighbors over cause dont trust them. ******** looked at their work and stated there was no liner in the chimney. ***** gets defensive. My neighbor points out liner they are using for ********* wont last. Come to find out it was a cheap dryer tubing. Crunchable. They squished the tubes into each other. Affixed to wall. Can longer use chimney. covered with concrete so you cant tell. Big hole in back per fire chief. They were in my house till 3am. ***** left his phone. when I opened the door to give it to him he had only Boxers on. His wife was asleep in car. I ended up having to work & lift the wood stove myself 7 times (cancer patient with a heart issue) dropped his wifes phone that he used for a flashlight down chimney. Destroyed wood pile. Left trash. Wife left dirty tampon in yard. Concrete destroyed floors, tables, door yard. No cover. Wood stove doesnt work. Rain coming down chimney.

  Customer Answer

  Date: 11/25/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Shamrock Chimney regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

  Business Response

  Date: 03/27/2025

  Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
  We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  i cant imagine having them being able to repair the damage they have done. They even concreted it in so I couldnt tell they did it until the fire chief and another company checked it out. I certainly wouldnt want druggies or guys that get naked in my front yard at 1am near my home. They can pay back what they owe me for having to have others come repair it. But their damage is done. 

   

  ********* ****
  
  
  
  
   
  

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 2, 2020 Shamrock Chimney came to clean our chimneys and stated that we needed a liner installed for one of our chimneys (the one used for our boiler/oil). He was able to install same day and we proceeded with the work given the need and potential fire hazard. In 2022, smoke began coming out of our woodburning stove and I called them back and they gave me a proposal for the other chimney stating we needed a liner in that one now. I had asked why that wouldn't have proposed at the time of the last inspection and we had barely used the stove within that year so it seemed strange to me and potentially unneccessary. On February 28, 2022 we had another chimney company come out for a second opinion who confirmed we didn't need the other liner at that time but did pose that there had been some issues with prior work. The chimney they insisted needed a liner did not appear to be cleaned well and the cap was cemented onto the top of the chimney when it should be removable for cleaning purposes. This required them to replace it. On October 4, 2023 the other company came back again and in looking at our chimney/boiler noted that the chimeny liner used was too small for the boiler size. We had to have a **** company come out and adjust the BTUs on our boiler by half because the liner size is too small for the size of the boiler. We now need to rip out the old liner and have a full replacement that will cost over $5000. It also has caused our oil burning to be less effectient and a potential health hazard the past few years and cost more money in oil costs. I called Shamrock as soon as both the **** and other chimney company gave me their findings. I called multiple times with no call backs. Talked to a operations technician who was extremely rude and said they would setup a time to come look at it and never called back. After my calling 3 more times they made an appt for 10/24/23 and no call no showed even after I confirmed the **** time slot & called when no one came

  Customer Answer

  Date: 11/20/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Shamrock Chimney regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

  Business Response

  Date: 03/27/2025

  Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
  We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT USE SHAMROCK C&C **** Chimney!!December 18, 2022 Shamrock C&C, **** out of ********* ** came out to replace the liner that connects to our furnace **** after discovering that the existing furnace **** had disintegrated (clean-out was full of debris)So the liner was replaced and they also told us we needed a new crown at the top and needed to extend it 6" with a ************** clay **** and put a new cap on top of that. which they then proceeded to do.We paid them $2750 with a check and they were done after maybe 1.5 hours of work.Fast forward to this fall (October 2023) and we go to use the woodstove on a chilly night and couldn't seem to get it started and when it finally did start - water and steam started sputtering out into the room thru the vents at the top of the woodstove insert. Turns out the top of the stove has a lip around the edge and it was full of water! **** inspecting the clean-out in the basement, we found it was wet too and had been leaking into the furnace room! Granted it has been a very wet and rainy Fall - but that should not matter. We had lived here 27 years and NEVER had a problem with even moisture, let alone water getting in.These people are supposed to be Chimney experts and professionals...they will not even call back. They did a shoddy job and now apparently will not stand behind their work. I guess they only want new customers who they can do sub-par work for...and count on no one taking them to small claims. Cannot get photos of work since we don't have a ladder tall enough to take photos.***** us for not checking the BBB site BEFORE hiring!At this point, not sure we want them back out here...I guess were out almost 3K :(

  Customer Answer

  Date: 11/12/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Shamrock Chimney regarding complaint ID ********.
  
  ***************************************************
  

  Business Response

  Date: 03/27/2025

  Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
  We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   I actually never heard from Shamrock Chimney again, and had to hire another company to fix the poorly installed Flue cap and crown which was causing leaks into the chimney.
  
  
  
  Thanks,
  ***** *******
  

  
  

  
   
  
  
  
   
  

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shamrock C&C **** installed 2 chimney liners in 2 separate chimneys at my house on 9/3/21. My energy supplier performed an inspection of my furnace on 8/21/23. They discovered that one of the liners leading to the propane supply was installed correctly. The second liner in the chimney leading to the furnace could not be seen as it was left dangling in the chimney out of sight. Most importantly, it is this chimney leading to the furnace that needed the new liner to cover the build-up of creosote, etc. Photos taken at the time of the inspection on 8/21/23 clearly show the build up in the chimney with no sign of the liner.A lady at the Shamrock office said on the phone that the company would set up an appointment for an inspection, but I have never received a call and they keep giving me excuses. The owner, ***************************** (Mobile ************) who actually did the work, will not answer my texts or phone calls. They just keep putting me off. And I will need to light my furnace soon. At the moment I believe the hanging liner is creating more of a problem than it ever solved.

  Business Response

  Date: 03/27/2025

  Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
  We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poor quality job done by Shamrock C & C *** On January 23rd 2022, rainwater was leaking into my master bedroom and attic through the chimney. Two staff of Shamrock Chimney came over, determined the issues with the chimney and supposedly fixed it for $2,400 on Jan. 24th 2022 in about 3 hours. The main tasks were to repoint the top of the chimney, change of the cap, repair the flashing.In May 2023, I had again rainwater leaking into the attic. This was problematic as I had new insulation material in the attic that should not get wet. I called but no one replied and got back to me. I ended up using another company to assess and fix the problem. They determined that the step flashing in the chimney wall was not fixed correctly and the aluminium used was not of good quality.I incurred $3000 expenses to have the step flashing around the chimney redone and have the inside part of the chimney in the attic fixed.I seek a partial refund of $1,000.Thank you.

  Customer Answer

  Date: 09/18/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Shamrock Chimney regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

  Business Response

  Date: 03/27/2025

  Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
  We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.

  Business Response

  Date: 04/01/2025

  Thank you for taking the time to share your feedback regarding your experience with Shamrock Chimney. I sincerely apologize for the negative experience you have had and appreciate your concerns being brought to our attention.
  I am truly sorry to hear that the quality of work did not meet your expectations and that you felt our staff, both in the field and at the office, did not provide the level of service you deserved. This is not the standard we strive for, and I regret that we have fallen short in your case.
  Its important for us to learn from our customers experiences to improve our services. I am personally committed to addressing the issues you mentioned and will investigate the circumstances surrounding your concerns.
  Rest assured, we value the trust our customers place in **, and this feedback will be used to enhance our training and service protocols.
  If you are open to it, I would like the chance to discuss this further and determine how we can make this right for you. Please feel free to reach out to me directly

  ******* ******

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My complaint has not been resolved and should not be closed. Shamrock Chimney did nothing to compensate me for expenses linked to the further damage and cost that their poor quality work led to.
  ****** *****
  

  
  

  
  
  
  
  
  
   
  

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/27/23 Shamrock appeared at my home for a $75 chimney cleaning. The workers ************* claimed there was a presence of creosote that was a fire hazard. The cost of a chemical removal was $650. They also claimed the chimney bricks, crown, and other items were damaged. By contract, I authorized the total cost for all work at $1500; including waterproofing & repairs. Plastic garbage bags were placed around the top of the chimney and around the bricks while the concrete dried. The workers were to return the next day. Despite, numerous phone calls, text messages, and certified letter they have not returned., (to date Aug 24). The chimney elevates 2 stories where the plastic bags remain an eyesore to the neighborhood. Splattered concrete residue is also visible. It is unknown if the work was done or in good workmanship because it is covered by the garbage bags. On rainy days, I smell creosote in the house. A Fire inspector was consulted but he was reluctant to remove the plastic bags and inspect the work because he believed any ill craftsmanship will be blamed on his inspection. He suggested the inspection occur after the work is completed or when I am ready to proceed with the litigation. Nevertheless, the fire inspector commented that the concrete work that was visible is thin and will probably crack in the winter.

  Customer Answer

  Date: 09/19/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Shamrock Chimney regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

  Business Response

  Date: 03/27/2025

  Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
  We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.

  Business Response

  Date: 04/01/2025

  Thank you for taking the time to share your feedback regarding your experience with Shamrock Chimney. I sincerely apologize for the negative experience you have had and appreciate your concerns being brought to our attention.
  I am truly sorry to hear that the quality of work did not meet your expectations and that you felt our staff, both in the field and at the office, did not provide the level of service you deserved. This is not the standard we strive for, and I regret that we have fallen short in your case.
  Its important for us to learn from our customers experiences to improve our services. I am personally committed to addressing the issues you mentioned and will investigate the circumstances surrounding your concerns.
  Rest assured, we value the trust our customers place in **, and this feedback will be used to enhance our training and service protocols.
  If you are open to it, I would like the chance to discuss this further and determine how we can make this right for you. Please feel free to reach out to me directly

  ******* ******

  Customer Answer

  Date: 04/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved
  For almost 2 years, I have been ready, willing and  open to resolve this matter.  On the multitude of phone calls and emails sent to you, my contact information was included   All my correspondence was ignored   I paid another Contractor to perform the work properly   Therefore, the only solution is reimbursement of the money I paid your Company.  If you are sincere about resolving this matter, you can contact me at the phone number and email address referenced in the voluminous correspondence previously sent   

  
  ***** ******
  
  
  
  
   
  

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 22nd, 2020 I had a "stainless steel 9x13 locktop damper" installed on the top of my chimney which had an electric fireplace in it. Shortly afterwards, during a rain storm, I noticed water running down the interior chimney into the electrical fireplace setup. I called Shamrock Chimney ***************) and informed them of the issue and they said that due to the high amount of rain that accompanied the rain storm water may have blown in horizontally. I was told to keep an eye on it throughout the next few rain storms and to call back if the problem occurs again. I monitored the fireplace throughout the next few months and saw that every time it rained water would run down the interior of my chimney. I called Shamrock Chimney to inform them that the problem still ongoing and was told to email their service department at ********************************* After making numerous calls and sending numerous emails, the problem has yet to be resolved.

  Business Response

  Date: 03/27/2025

  Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
  We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have sent emails, as well as making numerous calls requesting service, and have yet to hear back regarding my complaint. Here is my original email from 12/26/2022:

  "Good evening. On April 22nd, 2020 I had a "stainless steel 9x13 locktop damper" installed on the top of my chimney. Last year I during a rain storm I noticed that water was leaking down the interior of the chimney and was puddling around my electric fireplace. I contacted your company and was told to keep an eye out out on the problem during future rain storms due to the possibility of that current leak being caused by much of the rain being wind driven. I have checked this location during the storms I have been home for this past year and saw that the problem with the leaking has been reoccurring. Any help you can provide would be greatly appreciated. I look forward to hearing from you soon."

  I am more than happy to have someone contact me to resolve this issue as that is the only problem I have had with the service that was provided. Thank you for your time. 

  
  
  ****** ******
  
  
  
  
   
  

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to fill in missing mortar on my chimney, within six months every bit of mortar fill out. i called every other week for 18 months and was told someone would call me back. no one ever called me back. Till I finally spoke to someone, **********, he would not give his full name. that he promised that it would be done after the winter. after several calls on 4/172023. I finally got a call back from someone phone number ************ that said if I called their office again, he personally would come to my house and hurt me,

  Business Response

  Date: 03/27/2025

  Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
  We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.