Complaints
Customer Complaints Summary
- 51 total complaints in the last 3 years.
- 44 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed and order on March 24th, 2025. The business advertises that within ***** days the order will ship. Today it is June 4th and still order has not shipped. I have been communicating with the business through email and they have stated they would ship as soon as possible but nothing. Today I got an email stating Thank you so much for your ************** Truly sorry about our delay. We are in an unfortunate goods delay as we need these boxes of goods to produce your order.Thank you for your patience!I asked for a refund and they refuse to send one.
Business Response
Date: 06/05/2025
Apologies for this taking so **** ****** - the refund has been issued via ********
Thank you very much.
Customer Answer
Date: 06/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****** *******
Initial Complaint
Date:05/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered $300 worth of team gear for my son and the family for the lacrosse season March 10th, today is May 27th, the final tournament is this weekend and still nothing. Not just me but the entire team. Ive reached out numerous times, was told before Easter that our team was going to be in production and shipped the following week, its been another month. There has been zero resolution, an apology, a reason why, an offer maybe of a discount for dropping the ball so badly. Its truly embarrassing This happens every year with this company to the point we stopped ordering jerseys from them. I hope my sons team doesnt use this company again, I know Ill never give them my business ever again.Customer Answer
Date: 05/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.They called me and refunded me half. Theyve made it right and I appreciate that
Sincerely,
******* ****
Initial Complaint
Date:05/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/8/25 I placed an order for several lacrosse items (quarter zip, t-shirt, sweatpants, etc). The total cost of $259.43 was charged to my credit card when the order was placed. I was told the items would be shipped in ***** days. It has almost been 11 weeks, the order has not shipped, and the lacrosse season has ended. I have repeatedly tried to call customer service, but no one answers the phone number provided. I also emailed customer service days ago and received an automated response saying customer service would respond in ***** hours, which it has not.Business Response
Date: 05/27/2025
****** has been issued.Customer Answer
Date: 05/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:The business stated that a refund was provided. My ****** account show no refund as of this morning nor is there one pending.
********* ******* ************************************Business Response
Date: 05/28/2025
Hi *********, the refund was issued on May 23, please see attached. However, we do see on our end it is still pending with ******. Not sure as to why it is still pending, but it could just be extended processing time with the holiday weekend. We will continue to monitor, and if/when it does process please let us know so the complaint can be lifted. Thank you very much.Customer Answer
Date: 05/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
********* ******* ************************************Initial Complaint
Date:05/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered on March 15th and never received items. They keep giving me the run around on when the order will ship. No one will answer the phone.Business Response
Date: 05/23/2025
Apologies for this; requested refund has been issued. Thank you very much.Customer Answer
Date: 05/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* *****
Initial Complaint
Date:05/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a lacrosse hoodie for my child on January 29th. We did not receive it until May 5th. Not only is the lacrosse season is almost over, they did not send the right color hoodie. They did not contact me to let me know that they were sending a different color and give me the option of a refund - which is what I would have requested. Now, I have tried to call several times, once leaving a message, and sending two emails, to which I have not received a response. I have spent over $50 ($8.32 for shipping!) for a hoodie that won't be worn. Ridiculous and unacceptable.Business Response
Date: 05/14/2025
Refund request has been sent. Thank you very much.Customer Answer
Date: 05/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
********* ********
Initial Complaint
Date:04/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for clothing on March 11th. Website states the order will be processed and shipped in ***** days. It has been 6 weeks and the order tracking says that it has not even gone to production. I call and call and no one answers. I want my money back.Business Response
Date: 04/22/2025
Good afternoon, stores with new artwork can take this long to process as we need to wait for the art, and the garments, to arrive from their respective vendors before we can produce the order. Regardless, this should have been better explained by your director, and by our account team at the onset. Your request has been sent and you will be hearing back from us again soon....
Thank you very much.
Initial Complaint
Date:04/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order for my kids that are new to lacrosse beginning of March 2025 was told it would take ***** days to receive. I called on 4/2/25 and asked about my order and was told that they are working around the clock and the plan was to have it out this week. Didn't receive an update on shipping. Emaild again on 4/12 and received the same response that they had a delay and plan to have it out this week. I bought sweatshirts and t-shirts that were required for their teams. I also bought a backpack for my son to put his gear in and had to get him a different one since it has taken so long for this order. I have spoken with other families on the team and no one has received their orders either. Receiving the same messages.Business Response
Date: 04/16/2025
Received and forwarded to Production for a resolution. Thank you very much.Initial Complaint
Date:04/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for two sweatshirts in February 2025 under the impression that it would take ***** days to produce before shipping, as stated on the website when placing an order. 17 days later, on March 13th, I asked about the status of my order. I was told on March 14th that my order was on the production sheet for the next week and they were sorry due to a delay they have had since Christmas. On March 24th, over a week later I sent another email to check in, the response was in the works sorry about the wait. I will let them know you need your order asap. Another week later, today, April 2nd, I have sent another email. I understand a production delay but I ordered two sweatshirts with a logo on the front. Nothing else custom/special like names or numbers. For the amount of money I spent, over 5 weeks for production is extremely disappointing. I am also considering the fact that I live in a warm state that is now usually 70 degrees, and I ordered these when it was still winter and cold. Will not be spending my money and ordering again from this store.Business Response
Date: 04/03/2025
Apologies for this - refund request has been issued. thank youCustomer Answer
Date: 04/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** *
Initial Complaint
Date:03/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered some items from a team store at the very beginning of the season, before practices had even started. I received them weeks after the season ended, only after saying that I was going to contact my form of payment to stop payment. Then the items I received were subpar quality AND the artwork was different than what I had ordered. Find a friend with a cricut, or go somewhere local. The customer service was reactive but never proactive. Im now seeking a refund.Customer Answer
Date: 03/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
This complaint has been resolved, and refund issued. Please remove the complaint filed with the BBB. Thank you! ***** ******
***** ******
Business Response
Date: 03/28/2025
received, thank youInitial Complaint
Date:03/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 4, 2024, we paid Blatant LLC $2362.50 for the ********* club lacrosse season with the Rebels North lacrosse team. Shortly after paying, we were notified that there would be no Rebels North team. We contacted ******* ******* the CEO of ************************** via email to resolve the issue, and he wrote that we would receive a full refund. On August 7, 2024, he wrote that the refund was being processed; we never received any money.Business Response
Date: 03/17/2025
Good morning and sincerest apologies for this delay, the new Rebels admin has received this via our ******************************************** and will have a resolution shortly.
Thank you very much.
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