Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son, ******************, was invited to join the Rebels MD Lacrosse Club Team in August 2022 at a cost of $2500 for the Fall and Spring Season. He participated in one Fall Tournament and several practices in Oct/Nov 2022. He then injured his ankle in Feb '23. I contacted the Rebels/Blatant Events on 3/28 to let them know that ******* would not be able to participate in the Spring Season due to the injury and that I would like a partial refund. I followed up on 4/18 with a doctors note that states ******* is not allowed to play in club spring lacrosse season and requested again, a partial refund. Subsequent emails on 4/24, 4/29, 5/9 phone call and 5/22 scheduled phone call that the *** (*****************************) did not call into. I was told by one of the coaches that a refund was unlikely because tournament fees had already been paid. This is a moot point as the team held try outs on 4/30/23 to replace my son with another paying player to recoup any potential costs of tournaments, etc. After not hearing back from the organization, I placed a request with my credit card company to dispute the $183.75 charges on 5/24. After investigating, my credit card company sided with me and agreed to reimburse me. After the credits came through from my credit card company, Blatant LLC had the audacity to RECHARGE my credit card on 6/27 in the amount of $367.50, AFTER I HAD REMOVED my credit card information from their system. They literally charged my credit card WITHOUT my authorization or PERMISSION. I believe that using my credit card without my permission, even if I gave it to them in the past, could constitute a federal crime! I am seeking a refund in the amount of $1,286.25. PLEASE HELP!

  

  Business Response

  Date: 07/10/2023

  Good afternoon and sincerest apologies for this as it seems like a miscommunication with our ***************** team. I have sent this to them and they will be reviewing it for a resolution. The best contact info to correspond with them directly is ***************** / ************. Thank you very much, and all the best to your son in his future endeavors.

  Customer Answer

  Date: 07/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The company only passed along my complaint to another internal party.    I would like a response from the company as to why my credit card was charged without my permission and confirmation on when I will receive the refund requested.

  *********************
  
  
  
  
   
  

  Customer Answer

  Date: 07/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The company is still investigating internally, so issue is not resolved.  I did not authorize this latest charge that was made.   In fact I removed my credit card information from my account and yet the company went ahead and charged my card without my permission.

   

  *********************
  
  
  
  
   
  

  

  Business Response

  Date: 07/27/2023

  Hi, we spoke with **** externally to resolve this matter. Copy of the refund check attached and I assume she will verify once received. Please let me know if there is anything else we can do to mark this as resolved on the public page. Thank you very much.

• Initial Complaint

  Date:07/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 26 purchased 2 shirts from Blatant Sports Store on line - I still have not received my shirts and they have stopped replying to my emails checking on them. I ordered them thinking I would have them at least in 3 weeks after ordering for a granddaughters state softball tournament (site says ***** days for production). This was the last response - nothing since:From: Blatant Team Store <**************************************>Sent: Friday, June 23, 2023 10:34 AM To: ********* ******* <******************>Subject: Re: Order #***** confirmed So sorry! There must be an issue we are trying to fix! We are currently a month and half out and no shirts or update on getting reimbursed - Very Upset and do not want anyone else to have to go thru this

  

  Business Response

  Date: 07/06/2023

  Greetings and sincerest apologies for this delay. Sometimes orders with new artwork take longer to deliver as we need to wait to receive our production materials from our vendor, and then the production time is ***** days on average once said materials are received. However, that was obviously not properly communicated to you from our end, and thus I have requested our CS team issue the desired refund for this order. Sorry again about this, and hopefully we can deliver faster in the future!

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2022 my son was hurt playing in a lacrosse tournment for the team called the Rebels owned by Blatant LLC. For the next 2 months he was being observed by several doctors for a bad concussion. He was not able to return to lacrosse because of that. In February of this year I was advised by the coaches wife since my son only played on the team for a quarter of the year to reach out to the *** of Blatant LLC which is ***************************** for a pro-rated refund for the remainder of the year my son could not play. We paid a total of $2500 for the whole year for him to play. After doing so, ******* agreed to issue me a check for a pro-rated refund for the remainder of the year. My first email contact with him was on 2/15/23. As of todays date 5/2/23 and 48 emails later, ******* still has not fallen through on his promise to issue a prorated refund check to me. All I am getting is excuse after excuse from him and he is now no longer emailing me back. He also has never answered the phone will calling him repeatedly. Attached is one of many emails from ***************************** where he agreed to issue the pro-rated check to me, but never has to date.Please help!!

  

  Business Response

  Date: 05/16/2023

  We are very sorry to see this. It seems like a clerical issue that has been forwarded to our Rebels team who will respond accordingly. Please feel free to communicate with them via ***************** and/or our main office line ************ until the situation is resolved. Thank you!

  Customer Answer

  Date: 05/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  I spoke to ***************************** on the phone 5/8 and once again was promised he would take care of the refund.  He confirmed my address for the 3rd time and the amount of the refund and that he would have a tracking # for me the next day to track the check in the mail.  I contacted him via text on 5/9/23 to confirm everything we spoke about and he stated the tracking # would populate on 5/10/23 and he would send me an email.  That is the last time I heard from him. I never received the tracking email nor will he return my phone calls or text messages.  It has been almost 4 months this has been going on and everything he says has be all lies.  

   

  
  *********************
  
  
  
  
   
  

  

  Business Response

  Date: 05/16/2023

  ***** was provided with a tracking number for a refund check.

  It was explained that when signing up for a year long commitment there are no refunds. Even so, we still agreed to a refund and have sent and provided tracking number for the details.

  Since the customers refund was not eligible, it took longer to process a custom request. We have been in contact with the customer.

  Thank you and we are glad we were able to come to a resolution. 

  Customer Answer

  Date: 05/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************