Complaints
Customer Complaints Summary
- 41 total complaints in the last 3 years.
- 35 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 15, I purchased $142.90 of apparel for my granddaughter. The order confirmation said Team Store Items" take approximately ***** business days for production.ORDER NO. #***** October 15, 2024It has been almost eight weeks and I still have not received my order. I have called several times and left a voicemail asking about the status of the order. No one called me back until I called and left a voicemail with sales stating I wanted to place a $6000 order and then a man called me back within the hour. I told him I just wanted to check the status of my order because no one has called me back and he told me that it would be shipped the following week (which was the week of November 18th. It did not ship that week either, as I still do not have the order. I emailed the company telling them I was opening a complaint with the BBB and ******** emailed back saying it was set to ship the next week. Still it did not ship. I emailed again last night and received an email this morning stating it will ship next week. My granddaughters dance is almost over, Ive paid $142, and still do not have the merchandise. We received an email from the dance instructor stating they received so many complaints about Blantant taking so long that they have found another store to order from.
Business Response
Date: 12/24/2024
Thank you very much for reaching out.
Please note, your order was delivered via **** on December 16th with **** tracking #: **********************
This team store was a new store / deadline store, and all items get produced in bulk at the completion of the ordering window.
We are glad you received your order, and hope you have a great holiday!
Thanks
Customer Answer
Date: 12/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I waited eight weeks to receive my package after being told over and over again "it is coming next week", and then not even answering or returning phone calls, until I made this complaint with the BBB. Then I received a phone call and then I received my order. I should not have had to wait eight weeks for an order that was advertised as taking 10 - 14 days. I should have received updates from the business when the order was not expected to ship on time. It's sad that it takes registering a complaint to get something resolved, and if you read the reviews I have not been the only one. Imagine the number of complaints from people who do not take the time to file with the BBB. Our team has changed vendors because of their continued lack of response and extended ship and or production times. In order to receive a call back the first time when I experienced issues, I had left my name, order number and number and non one responded, but when I called and left a message that I was a business and wanted to make a $6,000 order, I received a call back within 20 minutes. I spent over $130 for two articles of clothing for my granddaughter and a cheap bag that took eight weeks to be shipped. I will never order from this business again.
****** ******
Initial Complaint
Date:12/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I, along with my entire team, purchased items from this store twice. Once on September 8th and once on September 23rd. Nothing has arrived. I have contacted the customer service through email and have been told 4 times in the past month, that items are shipping that week or even that day. Nothing has shipped. The company has not offered any sort of reimbursement or legitimate responses. Myself and my team are out 100s of dollars right now, with no end in site as to when we can expect our merchandise. Many of which was intended to be given to our girls as Holiday gifts.Business Response
Date: 12/24/2024
Thank you for reaching out!
You placed two orders with our company. One of them was for team store items (Which was delivered *** Tracking: ******************)
The other order was placed for sublimated uniform items, which are placed as a bulk order with other members of the team after the deadline, and do take several weeks to complete, but are always delivered before the season starts.
Thank you - and have a great holiday!!
Customer Answer
Date: 12/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I am still missing a non uniform item, that I have even told multiple times would ship out today, and my entire team is missing a bulk sweatshirt order that were promised to us by Christmas. Tomorrow is Christmas and we do not have them.
***** *********
Customer Answer
Date: 01/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Still no date given for orders that were placed months ago. Tracking number given says not valid. No attempt by the company to provide accurate information or compensation.
***** *********
Business Response
Date: 01/07/2025
Updated tracking detail attached, thank you!Initial Complaint
Date:12/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered on 9/19/2024, after repeatedly emails, they refuse to refund or ship the order. You can check ******** or ****** review about this store. They are doing this for a long time.Business Response
Date: 12/30/2024
Hello, confirming we spoke to the client, and they will picking up the item upon return from their vacation. Thank you.Initial Complaint
Date:11/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business is fraudulent. They claim that they are going to ship out your products when you complain to them, but they dont. Theyve been holding my teams merchandise for months. The season is over.Business Response
Date: 12/30/2024
Hello, confirming delivery with **** tracking: ********************** (delivered & refunded). thank you.Customer Answer
Date: 12/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:The items took over 3 months to get here. She is claiming a refund- it was only partial, not whole. If I receive all of the money back, I will dissolve the compliant.
******** *******
Business Response
Date: 01/06/2025
Confirming full refund has been sent with receipt attached. thank you.
Customer Answer
Date: 01/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******** *******
Initial Complaint
Date:11/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased team apparel items for my family from the team store on September 21. My daughter wanted to wear these items for her tournaments, which are now over. It is now November 21 and I still have not received my items. The company keeps telling me the items are on their way and they never ship. On 11/4 I was told it was going to ship this week. On 11/20, I was told they are waiting for 2 more shirts. I was given a 15% discount but I feel that is not enough!Customer Answer
Date: 11/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
**** *****
Initial Complaint
Date:11/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I placed an order for team apparel for my daughter's lacrosse team on9/14/2024. Blatant states that items will ship within 6 weeks on their website. When my item had not shipped within 6 weeks, I reached out to them (11/1/2024) and they apologized and assured me that me item would ship that week. It did not so reached out again (11/11/24) and they assured me again that my item would ship that week and offered at 15% refund which I accepted. I asked them if I could change one of my items since they now had new clothing items which my daughter would prefer. I wanted to change my order from straight leg sweat pants to cuffed sweatpants since this was not offered in September, but was offered in November. They apologized and said it was too late, which gave me hope that my item would have shipped. It still did not ship so i reached out to them again today and she states that it will ship this week. I am doubtful that it will ship this week. I am frustrated that they are not honest about their turnaround time and I am not allowed to exchange one like item for another when it has not been printed on yet. I am reporting to you because I am not certain that I will receive my product at all at this point. I would also like to make the change to my order that I had requested since my item has not even been made. I am also reporting them just to make you aware. As parents this is the only place where I can order apparel for my daughter's team and it is very frustrating that her apparel is coming after her season is over. I have already contacted the coach and they are looking at other team gear stores for in the future due to the number of parent complaints. Thank you for your time.Business Response
Date: 12/30/2024
Hello, order was partially refunded and shipped via USPS: *********************** **********************. thank you.Initial Complaint
Date:10/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We received an early enrollment into the Rebels North which is part of Blatant LLC for the fall 24/25 season. We went ahead and signed up and we paid the fee of $2250plus processing in full. On August 5th we received an email that ****** would not be fielding a Fall season. So, I reached out asking who to contact about getting our money back and we were provided with ******* ******* CEO. I reach out since we hadn't received any notice stating we would be refunded and ******** response was "Yes, refunds are being worked on," I gave it 3 weeks and reached back out asking about the refund and his response was " Thanks for your patience. It only allows to refund a certain amount each day. I will move you guys to the top!" First of all, I have never heard of a refund only being allowed a certain amount each day. I tried a 3rd email letting him know that I am in aww that we have yet to receive anything, and I did not receive any response back. I came here to BBB and see that I am not the only one in the predicament. I work to hard to lose $2500, and for someone to take advantage of people in this economy is cruel. All I was is my money back and to make him look bad for his awful management of ****** *********Business Response
Date: 10/29/2024
Hi good morning and sincerest apologies for the inconvenience as we have transitioned out the Rebels MD program. Please forward your previous correspondence to ********************************************* as well as confirmation of the amount still owed, along with an address to mail a refund check and we will make sure it is taken care of. Thank you very much.Customer Answer
Date: 11/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
I am just following up regarding the issue with Blatant. We finally received a full payment back from them. I wish I wouldn't have needed to go this route, but I was left with no choice. I do appreciate you stepping in and helping out.
**** *******
Initial Complaint
Date:10/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My son started playing for REBELS lacrosse (part of Blatant Athletics/Lacrosse) back in March of 2024. Within the process of starting, we were encouraged to purchase REBELS gear from the very beginning. So, on April 17th I purchased the uniform started pack $200 and REBELS helmet for $399.99. We were told it could take some time for the gear to come in and the helmet. We received the uniforms within a couple of weeks and never received the helmet. We went most of the summer without the helmet and were told by our REBELS administrative assistant to reach out to **** for the refund, so I did via email. I never received a refund for the helmet. At the conclusion of the season, we were persuaded to pay/ reserve a spot for our players for the following year on REBELS team many times. I didn't commit right away because of other variables at the time. I finally paid my dues for my son on July 28th for $2,244.38 for the whole 2024/2035 season. However, it was never communicated to parents that REBELS would be branching off from Blatant Athletics/Lacrosse in mid-August. I was told to reach out to **** for a refund. Since then, I have emailed **** (Blatant CEO) many times and only getting one response on August 26th said the refund will be done very soon-thanks for the patience. I still have received no credit/refund on my credit card for the total of $2,644.37. Which is owed to me since I have never received the helmet and now my son does not play for that Lacrosse team. I think I have been very patient in waiting and giving them the opportunity fix their mistake. I have all emails and credit card statements to prove. I appreciate your help with getting me a solution to this problem.Business Response
Date: 10/25/2024
Good morning ****** and sincerest apologies for the headache this delay has caused. We recently have had to restructure our Rebels program, so can you please forward your previous communications with **** to ******************************************** so we can review the full correspondence, and issue the appropriate refund?
Thank you very much.
Initial Complaint
Date:10/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been working as a lacrosse coach with the ****** team in ******** which is partnered with ************************** in ********. As the summer season was ending, word had gotten out that I would be joining a new club team the following fall. I received an email on July 9th, 2024 thanking me for my time with the organization and my services were no longer needed to attend the last lacrosse event that weekend, July 13th. Our contract said that we would be paid every month throughout the year except September and I never received my payments from July 2024 or August 2024 for the services I provided from August of 2023 until July of 2024. I have reached out almost weekly since that date through email and phone call asking for clarification on when I would be receiving my compensation. I have received not one phone call back, I have gotten one email back on September 5th saying that it would be looked into and fixed, yet I have not heard anything back after I have reached out numerous times following that. I will continue to call and email trying to get this resolved but would love any additional help or information.Business Response
Date: 10/04/2024
Good morning - complaint has been received and the ****** staff will reach out shortly as they are still reviewing coaching contracts for this year into 2025. Thank you very much for your patience.Customer Answer
Date: 10/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I am no longer a member of the Rebels staff so reviewing the ********************************************************* I am looking to receive my last 2 payments that I have never been given from July of 2024 and August of 2024.
******* ******
Business Response
Date: 10/29/2024
Hi ******* and sincerest apologies for taking so long to get this resolved - we are still in the process of closing out the Summer program with the administration and hope the have everything resolved within the next couple weeks. Can you please forward over to ********************************************* prior correspondence with Rebels admin, confirmation and amounts of total owed, and an address where a check can be sent? Then upon approval from the ****** staff we will have it issued.
Thank you very much.
Customer Answer
Date: 11/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ******
Initial Complaint
Date:09/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Seeking refund for lacrosse sports registration fee after our local affiliate parted ways with Blatant. Have been in contact with Blatant CEO, ******* *******, via email. On 8/7/24 ******* asked for the mailing address for processing the refund check. Address was provided same day via email reply. Follow up received on 8/20/24 from *******, stating the address was received and refunds are taking longer than expected to process. Email sent 9/8/24 asking for update and requesting immediate refund. No reply to additional email. No reply to voicemail left on 9/11/24.Business Response
Date: 10/01/2024
Good afternoon, confirming refund check has been mailed. Thank you very much for your patience as we resolved this manner.
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