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Business Profile

Coin Dealers

National Collector's Mint, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coin Dealers.

Reviews

Customer Review Ratings

3.9

Average of 98 Customer Reviews

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Review Details

  • David B

    Date: 06/01/2024

    I haven't received my order yet. They keep telling me that my order was shipped and I received it and I didn't.

    National Collector's Mint, Inc.

    Date: 06/03/2024

    Dear ************, We are sorry for this inconvenience. Your order was shipped from our **********, *********** warehouse: May 21, 2024, and it was shipped via *** Mail Innovations, tracking number: **************************, and is currently showing as DELIVERED, Tuesday, May 28, 2024 @ 1:32pm In/At Mailbox.*** Mail Innovations is a service provided jointly between ********************* and the US *************** What this means is *** will take your package from our CT warehouse all the way to your local *********** in *******************. There the post office will then take over and deliver to your door. The tracking number provided above will be able to track the package with both services, first with *** and then with the *********** once *** delivers it to their facility.If you have not received your package as delivered or if you need further assistance or have any additional question, please feel free to call our **************************** Monday through Thursday, 9am to 6pm eastern or Fridays 9am to 3pm eastern at ************** and one of our associates will be happy to assist you.Best ************************ ********************************************* ************************

  • Julius D

    Date: 05/29/2024

    This order was received with meeting my expectations. I just received another order today, and unfortunately on of the coins is in pretty bad condition, so I am planning on returning them. Ive bought several coins now, just sent one back recently but was refunded the cost for it quickly!Overall, I am satisfied with their offers, and plan to continue shopping with them!

    National Collector's Mint, Inc.

    Date: 06/10/2024

    Dear ********************, Thank you for your review and we are sorry you were not happy with one of the coins you received. But please send it back as soon as you can. As always all of your orders are covered by our 60-day money back guarantee, just send your order back postage paid within 60 days of receiving it and well be happy to exchange it or refund it, your choice. And if there is any specific coin or collectable we can help you find for your collections, please do not hesitate to call our **************************** Well be happy to assist you or connect you with a specialist who can. **************** is available Monday through Friday, 9am to 6pm eastern time at **************, an associate will be happy to assist you. Best regards ***************************** **************** Manager.

  • Dorothy H

    Date: 04/15/2024

    This company has the rudest staff I have ever encountered. First off they want your credit card to take your order, without even giving you an amount that will be charged. I simply wanted to make a call and order a coin. The representative wouldn't shut up about other offers when I told her I was not interested. No. She continued where she left off I again said I only want the coin I called for. She then continued on and on until I finally hung up. Called the main office talked to the rudest person ever. Jumping right in laughing saying that's their job. Not even an attempt to resolve the issue. Complete trash of a company. Don't buy anything from them, be safe!

    National Collector's Mint, Inc.

    Date: 04/16/2024

    Dear **********************, We are sorry you did not have a pleasant experience with placing an order recently by phone. This experience should never have happened. Our systems do require our sales representatives to square away all the billing and shipping information first so they can focus complete attention on the items you would like to order. And while it is our agents job to let you know about corresponding items that we just do not have enough of to advertise; they should never be pushy about it. And we will coach those two agents to do a better job in the future. If you ever have any problems with an order or would like to place an order without having to listen to unadvertised items, please feel free to call me directly in our **************************** Monday through Friday, 9am to 6pm eastern time at **************. We always want our customers to walk away happy with their experience.Best regards, ******************, **************** Manager.

  • John S

    Date: 02/29/2024

    Cancelled order when I got an email stating that coins will ship in 30 days after order date. They also charged me a shipping cost even though they state free shipping over $250.00. Guess once a politician always a politician, right **********************.

    National Collector's Mint, Inc.

    Date: 03/01/2024

    Dear Mr. *** ****** - We are sorry for any confusion. We do say all orders can take UP TO 30 days to be processed shipped AND delivered - usually it is a lot quicker than that. We say this just in case a popular item should happen to go into a temporary back-order status. In reviewing your recent order, it seems to you selected the 10% off your entire order option which does not offer free shipping but did discount your entire order.If you have any additional questions, please feel free to contact me directly in our **************************** Monday through Friday, 9am to 6pm eastern time at **************.best regards.***************************** **************** Manager

  • Richard E

    Date: 01/31/2024

    I purchased several things from them. Yes, I get real coins. But are they what I expected? No, they are uncirculated, circulated, tribute, proof etc. I didn't see that they put me on a payment plan. If I were you, I would stay clear of them. Communications with this company is very poor.

    National Collector's Mint, Inc.

    Date: 02/01/2024

    Dear ******************

    We are sorry for any confusion. The National Collector's Mint does sell a wide variety of ** and Foreign coins as well as Tribute Proofs, Commemorative pieces,and collectables. US and Foreign coins can come in various conditions depending on the coin but are clearly marked in the item's description as to what the condition or range of condition will be.

    The item  you ordered on a payment plan was clearly advertised on our website that it would be on a payment plan (You can acquire up to five perfect PROOF 70 Silver Double Eagle $2 coins for just 3 easy monthly payments of $20.00 each).

    However, if would like, you can pay off the balance at any time by calling  our **************************** Monday through Friday, from 9am to 6pm eastern time at **************.

    And as always, all orders are covered by our 60-day money back guarantee. If you are not happy with any purchase, just return within 60 days of receiving it and a full refund or exchange,  your choice, will be processed.

    If you have any additional questions or need further information, please do not hesitate to contact me directly in our **************************** just ask for me directly at extension 227.

    Best wishes for 2024
    *****************************
    Customer Service Manager,
    ********************************************* Mint, Inc.

     

  • Caroline H

    Date: 10/03/2023

    You receive EXACTLY what you order. There's no misleading fine print. You just need to understand the difference between, circulated, tribute, proof etc... It's no different than any company. I've been happy with all my purchases. They're legit, they don't try to trick you into thinking something is different than it is. Just read the full description and don't get greedy thinking you get something for little to nothing. It's a legit business back by the former US Treasurer, and others.These negative reviews seems ignorant.

  • Denise P

    Date: 08/16/2023

    Bought the 2 dollar 999.silver but the were invaded in plastic so I can't even take them to verify if the are as advertised. Am going to return.

  • CarolLynn G

    Date: 08/04/2023

    I was made to believe I was buying the real coin ****** dollars for $39 each not a replica so these werent uncirculated coins you got from a bank whos been holding on to them until now? Please tell me they are real and these coins were made in the year thats on each coin ckgoold01@ Gmail.com

  • Patricia T

    Date: 07/05/2023

    Ripped off! So called Gold or even Bronze Proof is now turning black... I want my money back. I have had this coin for several years and was surprised to find the edges turning black now. I am going to file a complaint with the better business bureau.

    National Collector's Mint, Inc.

    Date: 07/07/2023

    Hi ***** and ******* We're sorry to hear this - all precious metals like gold, silver, etc. can tarnish over time like "grandma's antique silver candle sticks" might - but it shouldn't be turning black. -- please call me in our customer service department, Monday through Thursday 9am to 6pm eastern time or Fridays 9am to 3pm eastern time and we'll do what we can to fix the situation. **************** is available at **************.best regards ***************************** **************** Manager

  • Darryl B

    Date: 05/29/2023

    Coin collection company charged me dor coins I never ordered and I'm seeking a refund for the money they took and my ********* card number **** ****

    National Collector's Mint, Inc.

    Date: 07/07/2023

    Dear ***********************, National Collector's Mint doesn't ship merchandise unless a customer calls in and places an order.. We don't send any product out on approval like some companies might.Please give our *************************** a call Monday through Thursday 9am to 6pm and Fridays 9am to 3pm at ************** and an associate will be happy to clear up any confusion and fix any errors that might be.best regards, ****************************** **************** Manager.

National Collector's Mint, Inc. is NOT a BBB Accredited Business.

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