Reviews

This profile includes reviews for Paraco Gas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Paraco Gas has 6 locations, listed below.

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  Paraco Gas

  800 Westchester Ave Ste 604 Rye Brook, NY 10573-1354

  
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  Paraco Gas

  1589 Lakeland Ave Bohemia, NY 11716-2145

  
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  Paraco Gas

  200 Corbin Ave Bay Shore, NY 11706-1213

  
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  Paraco Gas

  44 Kroemer Ave Riverhead, NY 11901-3108

  
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  Paraco Gas

  2926 Route 32 Saugerties, NY 12477-5120

  

Review Details

• Review fromJames P

  Date: 11/08/2022

  1 star
  Is it common business practice to disconnect a homeowners propane without prior notice? Particularly if the said homeowner is the new owner of the home? A technician came on to my property, trespassed into my backyard, and proceeded to remove regulators from my propane tanks without informing my wife (who was home at the time). My wife inquired as to why the technician was there, and he stated that we would need a safety inspection to receive propane if we ordered (which we had not). He did not state that he removed the regulators, nor that he had performed any service whatsoever. We were not aware that the tanks had been touched in any way until my wife went to prepare dinner for our family, which we have two young children, and our stove did not operate for obvious reasons.Is that standard operating procedures for your company? We received no notice of disconnect, no notice of a prior lease agreement now being null and void due to us being new homeowners, and no notification from the technician that trespassed onto our property that he removed hardware from our tanks.We have lived in our home for 3 months, and there has been 0 correspondence from Paraco informing us of any intent to disconnect. 3 months? I am still waiting for a response from the company after calling and speaking with a customer service representative last night, who stated that they were marking our case "urgent". This was a deplorable action to take against a young family with 0 notification, and an illegal action by crossing into my backyard with no statement of intent while my wife was home alone.I will be sharing our story on every social media platform that I have access to, and I will make sure to inform the general public as to the illegal and immoral practices that this company employs.

• Review fromGayitrie D

  Date: 10/20/2022

  1 star
  My wife and I set up a payment arrangement with Paraco. We hit hard times and owed them about $2,000. I called up and made a $1,000 payment with the agreement of every 4 weeks paying $500 each month. When my wife called to make the first $500 payment she was told no such agreement by ******* and that our gas lines should've been disconnected. We found ***** *** who was very polite, courteous, and had cheaper gas so we arranged for them to come and install 2 full tanks with the remaining $1,000 I was going to give Paraco. A few days later paraco came and picked up their tanks on 10/18/22. On 10/20/22 another Paraco technician came to the door telling my wife he needs to disconnect our gas. She explained we dont have Paraco anymore and he kept arguing with her and saying very very loudly as he was walking back to his truck that she needs to pay her bill cuz this is what happens if you dont pay your bill. My wife was born in South America and moved here when she was a kid. Shes been here 25 years. He then proceeded to yell at her she should go back to her country because people like her dont pay their bills. This is happening on my front yard with my 12 yr old daughter standing by the door. Absolutely disgusting behavior by a Paraco tech. That's such a nasty thing to say, and somebody like that should not be working in customer service.

• Review fromElizabeth R

  Date: 10/17/2022

  5 stars
  They don't seem to have it together with customer service. Call customers on Sunday evening to announce a delivery made the week before. No way to contact them directly to state. Overcharge as a matter of course. $175. for a gas leak check without telling the cost beforehand. Requested a fill up on a 100lb. Tank was delivered and charged for 113 gallons. Wish I never got involved with them.