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Business Profile

Moving and Storage Companies

Tri-State Area Moving & Storage Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

This profile includes complaints for Tri-State Area Moving & Storage Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tri-State Area Moving & Storage Corp. has 2 locations, listed below.

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    Customer Complaints Summary

    • 41 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used Tri-state Area Movers to move my household items from *************, ** to **********. They picked up my item on 24th December, 2024. They were supposed to deliver the item within the next two weeks. after 2 weeks when I called them, they hold my item hostage saying that unless I made the full payment they won't head out to deliver my item. Then I made the full payment. Even after that they delivered my items on 22nd January, 2025. I was missing lot of items. 5 boxes and my wooden bed frame. So I complained in their office. After 1 week they did return my 5 boxed. But I never got back my Bed frame. I called them couple times and did not get any response positive response from them. When I asked for reimbursement or compensation they said they will give me 50 cents/LB. I told them, I never signed for anything like this. The representative said I signed it when I agreed to take their service. But I have never signed any documents. There was not any paper or documents to sign. Until today I have not received my item.

    • Initial Complaint

      Date:11/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They pick up my furniture at ****************************** on 10/22/24 to be deliver to ******************************** in 5 days it is now almost a month later and they refuse to bring my struff I give them $1090 on 10/22/24 that they would get the rest of $1363 on delivery I told them I have a oxgen machine that need very badly but they dont care I almost died becauce I did not have it and they dont care

    • Initial Complaint

      Date:10/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used this company who is part of my barter group for a recent move, they quoted one price $1000 in barter and then they changed the price to $6100 (half in barter), which I did agree to. They showed up 5 hours later than they told me, and they were supposed to come with a large enough truck for all my items. When they showed up the truck was half full with someone else's items, and they had to squeeze my items in and they damaged some. The movers were not professional at all, they threw things in the truck, they did not wrap items, threw blankets over some items, and put tape on some others which I believed caused this damage. When I called the company the day of the move about the fee change, the receptionist ***** told me the extra cost was because they would need to shrink wrap items (2 bureaus, one small bar, small round table, 4 chairs, and one cabinet, the only other items were 8 boxes that I had already wrapped and secured with tape. I agreed because I felt at least my items would be handled with care, but they were not! They never shrink wrapped anything and did not handle any of the items carefully. When they arrived at my new home to deliver they told me they would only take cash, I refused and told them I would give them a check. I also gave them my key card to get into my complex, which they never returned to me. When I called ***** and she said they would mail it to me but I have still have not received. On 4/29/24 which was the same day as the move I called the owner, ******* Augi. I spoke with him directly about what had taken place and he agreed to refund me half of my money but as of today's date I have only received $560 in our barter group. There have been several emails since April in which he keeps telling me that he is going to send the rest, but again I haven't received. I have one email from ***** threatening me that if I gave a bad review she would trash my business 100 times more.

    • Initial Complaint

      Date:09/06/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a quote from moving company for ***** which included packing and moving. They came on Sept 4th and began packing, towards the end of the day the office called me and said that it will cost more than expected. They said they would call back with the info. They did not call back and instead began loading my belongings onto their truck. They came again the next day, finished loading everything, I still had not received a call back from the office with their updated price. After they finished loading everything, I received a call from the office saying that the final charge is ******, and if I dont pay they will not deliver my stuff and will sell it in an auction. I was forced to pay. They delivered my belongings. There was also damage to many items.

      Customer Answer

      Date: 09/30/2024

      Better Business Bureau:

      At this time, I have not been contacted by Tri-State Area Moving & Storage Corp. regarding complaint ID ********.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:09/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired this moving company and ended up saying double the ********* bed my area rugs are missing from their storage unit. I have items delivered that do not belong to me as well. I have been trying to communicate with ***** and ******** and when they do get on the line have no information whatsoever about my missing items. My furniture that was delivered has been damaged and chuncks of wood missing from my expensive dining room table and chairs.

      Customer Answer

      Date: 09/30/2024

      Better Business Bureau:

      At this time, I have not been contacted by Tri-State Area Moving & Storage Corp. regarding complaint ID ********.

      Sincerely,

      **** ******

    • Initial Complaint

      Date:08/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company was hired to move my house items in january snd during the move yhey broke my china cabinet they said they would gix it and tretutn it and after months of calling they have not eeturned the item i would like the item reurned or compensated, or just Return my China cabinet they took its over 8 months niw and they have made no attempt to resolve the issue.

    • Initial Complaint

      Date:08/09/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 5/25/24 move to ********- told one truck would suffice but they informed us two trucks would be needed and charged accordingly- on 5/26/24 only one truck arrived but still was being charged for second truck- I have attached email correspondence along with billing documentation for your review. Any questions please call ************

      Customer Answer

      Date: 09/02/2024

      Better Business Bureau:

      At this time, I have not been contacted by Tri-State Area Moving & Storage Corp. regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:08/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contracted for a move and gave a $100 deposit. The initial estimate was$895 including the deposit. We acknowledge we had more boxes than agreed upon and expected to pay an overage. However the final total was 3x the agreed upon price. There was not proportionally anywhere near that additional square footage. In fact it was measured twice at different numbers. Then there were hidden fees: gas and a service charge. Based on the second measurement of cubic feet they agreed to a discount of$147. Last, they did not give us credit for our deposit. We are requesting our $100 deposit back as we paid $2500 cash on top of the deposit instead of $2400.

    • Initial Complaint

      Date:12/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm filing a complaint against the moving company for breaching our contract. We initially agreed on a $1135.75 cost for my move from ** to ********, involving a $100 deposit and $517.88 at pickup. I paid $617.88 by the day of pickup, 12/22/2023, and I was supposed to pay the rest, $517.88 at the time of delivery, 12/23/2023. On the day of pickup, they had me e-sign unspecified forms without explanation. Finally, before leaving, they disclosed a final cost of $2350 that was over two times the estimated quote. In response, I insisted on unloading everything. They refused to do so. During a subsequent confrontation, ***** from the company insisted on an additional $2000, bringing the total to $2617.88. It felt like everyone from the company was providing different figures. Despite my estimated quote of $1135.75 and an upfront payment of $617.88 by pickup, with an additional $517.88 due upon delivery, they consistently contacted me within the next 24 hours, withholding my belongings and demanding the extra $2000. This not only violates our agreement but also reflects deceptive practices on their part. Upon the truck's arrival at the delivery location, I found it necessary to threaten involvement of the police if my belongings were not returned. Regrettably, I succumbed to paying an extra $1200 to recover my possessions. Subsequently, after reading their reviews online, I discovered this to be a recurring patternholding people's belongings hostage in exchange for money. The company not only held my belongings hostage but also engaged in deceptive practices, resulting in me paying more for a service that included missing items and distressing insults. *****'s offensive behavior calling me "a nasty woman" multiple times, coupled with the unprofessionalism of the main manager ******* A, who referred to me as "cheap," added to the overall unacceptable experience.

      Customer Answer

      Date: 01/19/2024

      Better Business Bureau:

      At this time, I have not been contacted by Tri-State Area Moving & Storage Corp. regarding complaint ID ********.

      Sincerely,

      *********************

      Customer Answer

      Date: 01/19/2024

      Better Business Bureau:

      At this time, I have not been contacted by Tri-State Area Moving & Storage Corp. regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:12/13/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company lied about the total cost, $1150.00, also charging hidden fees. They inflated the price, which amounted to more than twice the price they charged us ($2472.25). They gave me a pick up date with a ****pm pick up time. They didn't show up. They called me at night to tell me they'll be arriving the following day at 12pm, but I received a called at 8am saying they were outside. I was not home and had to rush back for the pick up. They loaded the truck and THEN hit me with the actually price they were charging me. They fixed the total sq. footage to a false amount claiming the boxes I used weren't "medium sized", but when they gave us the quote on the phone they were fully aware we were using medium sized ********** boxes. The excuse( after the truck was loaded) was that medium sized ********** boxes are larger than what they consider medium in their computer . It wasn't until the boxes were on the truck that they said medium boxes are closer to large in their system. They then asked me what date I needed them delivered, however they missed the delivery date by over a week claiming they had 14 days from pick up to deliver. Most of the boxes arrived damaged some were completely destroyed. 2 boxes they had repacked, my boxes were gone altogether. One box didn't arrive and one box wasn't mine at all. They'll lie to you on the phone and hide behind fine print of contracts which don't protect THE CUSTOMER. The pictures show the damaged boxes and the size of the delivery, which is less than half of what they charged us.

      Customer Answer

      Date: 01/08/2024

      Better Business Bureau:

      At this time, I have not been contacted by Tri-State Area Moving & Storage Corp. regarding complaint ID ********.

      Sincerely,

      ******, ***********************************

      Business Response

      Date: 01/08/2024

      This letter is regarding Request #*****.  Our customer ************************* has submitted a claim of refund. ************************* was no ordinary customer. Our company was heavily invested on his move as it was a long distance move from ***************************************************) to *******************************************************************). ************************* has had many conversations and interactions with our estimator, sales reps, and our admin department continuously updated the customers inventory per the request of the customer and reviewing his move The customer's original estimate was $1,175 prior to the move was done for 125 cubic feet. Per communication with our foremen, at the day of move customer had agreed that the move consisted of more items than the addendum.  On day of service ******* called office to notify us of customers increase in services. The quote was changed to $2472.25 due to the following additional services. Customers were given this cost for the additional items and services before starting work and agreed. 
      Extra cubic feet: ***** ($5 per cubic feet) = $627.50 
      Tolls: $227.35 
      Diesel / Fuel: $392.40 
      Total Extra Charges: 1247.25 
      Our agreement explains the pickup & delivery spreads that both had agreed upon. We scheduled the pickup date of 10/21/23. We never gave a pickup window of 12- 4 P.M It was from **** A.M TO ***** A.M. We showed up at **** A.M. Please for reference review the contract as we always need a signature from the customer prior to starting the load. We were never informed that they were using medium-sized HomeDepot boxes. We work according to the ************** Guidelines for the inventory to be taken. The box's dimensions were large, not medium, and as per ************** guidelines, medium boxes are 3 cubic feet and large are 4.5 cubic feet. Indeed, per box cubic feet was increased 1.5 additional than originally estimated and as we keep full transparency with customers, we informed them the boxes they are using are of large size. We never missed the delivery date by over a week as when the customer signed the contract it was clearly mentioned that Merchant will deliver within a maximum of 21 business, due to the merchants routing options. When customer can receive, that time frame will only be at the request of our customer and is in no way the liability of Tri State Area Movers. We were not notified on the delivery day that the boxes were damaged, and some were destroyed. We never lie to the customer as transparency and customer satisfaction is our prime responsibility and our crew are well trained to make long-distance deliveries and take proper care of customer belongings. The customer agreed on the charges before loading the truck and was delighted with the crew.  
      Breakdown of documents of proof provided: for your reviewing. 
      Bill of Lading 
      Sincerely, 

      **************************** *****  
      ************ 
      ***********************************    

      Customer Answer

      Date: 01/09/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I made several attempts to resolve this issue before leaving my review and contacting BBB. Now, close to the deadline for them to answer the complaint, they send me a text threatening me with a lawsuit for slander, freezing my assets and reporting me to the credit bureau's. They also called me, right after the email was sent, harassing me with the same threats. They have the nerve to send me this email which was included in the same email I sent them that shows pictures of many damaged boxes and video's of the actual size of the delivery...with there delivery man standing next to the stack of boxes that were delivered. I also included the receipt of what was delivered, signed by there man. I will resend pictures upon request if the ones attached are not viewable. 

       

      ******, ***********************************




       

    Tri-State Area Moving & Storage Corp. is NOT a BBB Accredited Business.

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