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Business Profile

Subscription Agents

Strategic Media, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I began receiving magazine subscriptions from ******** BAZAAR publications. Specifically, the magazines ******** BAZAAR and Elle. I never ordered any magazines subscriptions. I was only able to put them on hold with the ******** BAZAAR website, but the website says that I owe $20, $10 for each subscription. It also said that I have to contact the company that created these subscriptions, STATEGIC MEDIA LLC, directly in order to cancel them.I am reaching out to you, the BBB, because I seem to have failed to reach this company. I filled out an online form on their site with a complete description of the magazine subscriptions, the acct numbers associated with them according to ******** BAZAAR, my name, address, all sorts of information, including the fact that I want these cancelled and have no idea how or why they were initiated in the first place.As soon as I hit the send button at the bottom of the form, I received an email in my spam folder that said the message was not delivered. So, their form does not work and they cannot be reached by phone, but you seem to have success reaching them. Please help me cancel these, I feel like I have spent a good couple of hours trying to research and investigate a way to stop these subscriptions, to no avail, only to reach dead ends. Which I suspect that is the point, to try to make it impossible for you to figure out how to get them cancelled after you never ordered them in the first place. This is looks like fraud and feels like fraud. Please help.

    Business Response

    Date: 04/10/2024

    Hi this is ***********************, President of Strategic Media.  I have seen ********************* complaint and reviewed his history with us.  Noticing that we have already cancelled several subscriptions on his behalf.  Oddly I searched for his email address supplied here and did not find any incoming inquiries.  For future reference our email is ******************************* and I personally am bcc'd on all emails so I can ensure our team is responding appropriately.  It's possible that he responded through our corporate site which was forwarded separately to customer service.  Nonetheless rest assured that all of these subscriptions were included as a thank-you for making a qualifying online purchase and at no time was he billed.  The $10 and $20 he is referencing is the value of the free gift.  I have instructed my team to double-check that every subscription under ********************* name has been cancelled and that we add him to our Do Not Promote so he won't get any more offers from us like this again.  Hopefully we have addressed his concerns.  Many thanks.

    Customer Answer

    Date: 04/15/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************************



     

  • Initial Complaint

    Date:02/15/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving **** ***************** **********. I contacted both magazines and they indicated that an order had been placed through Strategic Solutions. I n ever placed an order. I want them to stop this fraud and to delete my email.

    Business Response

    Date: 02/15/2024

    My name is ***********************, owner of Strategic Media.  These two subscriptions were included with an online purchase as a thank-you bonus from the partner entirely at no cost to you. There was an option to not get the magazine on the cart page but it appears that was overlooked.  We are sorry for an inconvenience this caused and I have asked my team to cancel both subscriptions and we have added you to our Do Not Promote list so you don't get any offers like this again.  You may still receive 1-2 issues as the labels are preprinted but we have processed the cancellation.  We hope this has addressed your concerns.  Thank you.

     

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I began receiving magazine subscriptions from ************** publications, I never ordered any magazines ever. I contacted these publications directly to state I did not order these, I do not wish to receive them nor wish to be charged. I was told I cannot directly cancel receiving these publications ************ *********) because I was signed up via this media organization. This is a scam or fraud of some kind. I want my money back & I dont want to receive these any longer please

    Business Response

    Date: 02/12/2024

    Hi - This is ***********************, President of Strategic Media, LLC.  The magazines she lists were given at no cost to her whatsoever as a thank-you gift from an ecommerce site she has ordered from in the past.  At no time did we get her email or credit card number.  The subscriptions are simply 1-year free and then end.  However we are going to go ahead and cancel the subscriptions and add her to our Do Not Promote list so she doesn't get any more magazines in the future.  Please know that while we are cancelling your subscriptions you may still receive 1-2 more issues as the labels are preprinted.  If you have any additional questions you may email us at ********************************  Thank you and we hope we have addressed your concerns.  

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are receiving **** ********* which we did not subscribe to. That magazine said theyd stop it and said Strategic Media had signed us up. We will NOT pay for this and want them to take our name off their mailing lists and notify whoever gave it to them. I cannot get through on their phone number

    Business Response

    Date: 01/30/2024

    This is *********************** with Strategic Media.  I tried to call but it went to voice mail.  This was a one-year totally free subscription given as a thank-you gift from a site that you have done business with in the past.  At no time did we get your email or your credit card number so it's impossible for you to be billed for it.  It was just a 1-year thank-you gift and then it ends.  Since it sounds like you do not want it I'm going to go ahead and cancel it and add your name to our Do Not Promote List so you don't get an offer from this partner again.  Please bear in mind you may still get another 1-2 issues as the labels are preprinted.  Any questions you can email us at ******************************* and we'll be happy to assist you.  

    Customer Answer

    Date: 02/09/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

     

    ***** **********
    *
    *
    *
    *
    *
    ******** ** ********
    *** ******** **** **
    *********************
    ****** ********* ******* **********
    *** ******* ************ ********  
    *****************************************************************************  
    ** ************
    ** ************
    *******

    **** ******** ********* *** ************ ** *** *** **** *** ** *** ******** ********* *** *** ******* ************ *** ********** ************ ** *** *** *** *** ******** ********** *** *** ********** **** *********** ********* ******** ************* ********** ** ****** *** ****** ****** *** ****** *********** *** ****** *** ***** ** *** ********* **** ** *** *** *** ******** ********** ****** ** *** *********** **** ******* ******* *** ***** ********** ** *** *******
    **************
    ************* ************
    ***** ************ ********************
    ***** ******* ******** ** **** ***** **
    *** ***** ********** ******************************************************
    ******** ** *********


    We didnt receive your letter until the 6 days had passed.

    The company did resolve our complaint satisfactorily.  Although in the future it would be a good idea to notify someone if they were getting a free subscription to a magazine. 

    Thank you.

    -******


    Sincerely,

    ***********************



     


  • Initial Complaint

    Date:01/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started receiving a weekly magazines by mail, **** *********. I call the ********************** was told that Strategic Media ordered the magazine e subscription under my name and that it was being charge to my credit card. They said I had to call Stategic Media to cancel. This is fraud.

    Business Response

    Date: 01/30/2024

    This is ***********************, President of Strategic Media, LLC. I have reviewed your concern and can confirm you were not -- and never will be -- billed for that subscription.  It was a gift from a brand you have interacted with in the past given to you free of charge as a thank-you gift.  If you wish to keep it for the one free yea, no action is required (and it will not automatically renew and you will not be billed for it).  If you wish to cancel please email us at ******************************* and include your name, address and title and we will be happy to cancel it for you.  Thank you.

  • Initial Complaint

    Date:01/10/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    magizines ( ***** ***********. **** ********* *** *******) were subscribed to me in November and December. I did not order these and the company has not responded with a solution.

    Customer Answer

    Date: 01/10/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************************



     

  • Initial Complaint

    Date:10/24/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unwanted and never ordered magazine subscriptions to what appears to be: **** ******* ***** ********** *** *** **** *********.. I never ordered any of these and want them all and any future subscriptions to stop immediately and all personal information about me deleted from their data base and any other companies they are sharing my information with. When I tried to cancel one of the subscriptions myself I was redirected to call the Strategic Media company (I had never even heard of or done anything with) and it said no reps were available and led no where.

    Business Response

    Date: 11/07/2023

    This is ***********************, owner of Strategic Media.  All subscriptions were cancelled and we have added him to our Do Not Promote list so he will not get any future magazines.  I have also requested his name and postal address be purged from our databases.  The labels are pre-printed on the magazines so he may still receive 1-2 more issues but I checked with my team and they were, in fact, cancelled.  Our customer service is ******************************* and should be available during business hours M-F and typically have a very fast response times an FYI only.  We sincerely hope this customer is satisfied and let us know if there are any further concerns.  Thank you.

  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Strategic Media LLC *** *** ***** ********* ******** ***** I started receiving **** ******** which I never subscribed to. Next I received **** ******** on Saturday, April 8th, another magazine I did not subscribe to. I called the **** customer service and they stated that the magazine was subscribed through Strategic Media LLC and they could not do anything else but stop sending that magazine and I needed to contact them. I found the number for Strategic Media, called and left a message on the 8th asking to have someone contact me on Monday the 10th to tell me how I got placed in their database and then take me off of their database or I would contact the BBB. No one has contacted me so I am following through with contacting the BBB.

    Business Response

    Date: 04/12/2023

    This is ***********************, Pres of Strategic Media.  I spoke with ***************** this morning to let him know how he got these 2 subscriptions.  He asked us to cancel them and we have put the cancellations through.  He seemed satisfied with our conversation and I was able to answer any questions he had.  Thank you.

    Customer Answer

    Date: 04/17/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:03/29/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unsolicited and unwanted magazine subscriptions to **** ******, ***** ********** *** *** **** *********. I started receiving the **** ******, then the **** ********* and just now the ***** **********. I have not ordered any of these and want them all and any future subscriptions to stop immediately and all personal information about me deleted from their data base and any other companies they are sharing my information.. I contacted the number for the ***** ********** and it was apparently through Strategic Media, the same company others have complained about that these subscriptions started. I have attached the mailing labels of **** ****** and ***** ********** but immediately discard the **** ********* since I am a recovering alcoholic and find it extremely offensive.

    Business Response

    Date: 03/29/2023

    This is ***********************, President of Strategic Media.  Very sorry that you found these bonus subscriptions to be irritating and I have asked my team to cancel all and add you to our Do Not Promote List so you won't get any of these bonus subscriptions again.  Please know you may still receive 1-2 more issues of each as the labels are pre-printed.  In addition While we do not use you name for anything other than fulfilling the magazine's, I have asked that your name be removed from our database as requested.  If we can be of further assistance please email us at ********************************  Thank you.

     

    Customer Answer

    Date: 03/31/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

    Customer Answer

    Date: 05/26/2023

    Better Business Bureau:

    The company contacted me by phone and put me on the do not send any promotional subscriptions.

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:03/17/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received 2 copies of **** ******** that I did not order. I went on **** ********s website to cancel the order and it said that the order was made through Strategic Media LLC. Ive never heard of them and I sure did not authorize or place any orders for **** ******** or **** ********. The account number showing on the magazine is **********. Please cancel the orders and do not place any more orders, thank you.

    Business Response

    Date: 03/17/2023

    This is *********************** with Strategic Media, LLC.  These were bonus subscriptions included with a qualifying site purchase at no additional cost to you.  At your request we have cancelled them.  You may still receive 1-2 issues but they have been cancelled.  Thank you..

    Customer Answer

    Date: 03/25/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

Strategic Media, LLC is NOT a BBB Accredited Business.

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