Reviews

This profile includes reviews for US Coachways, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  US Coachways, Inc.

  100 Saint Mary's Ave Staten Island, NY 10305-1839

• 

  US Coachways, Inc.

  400 Colony Sq NE Ste 200 Atlanta, GA 30361-6322

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  U S Coachways, Inc.

  1201 Peachtree St 400 Colony Square ste 200 Atlanta, GA 30361

Review Details

• Review fromLonna D

  Date: 06/14/2025

  1 star

  Lonna D

  Date: 06/14/2025

  ************* with outdated buses with no modern amenities. I was explicitly told I would receive a new model, modern bus and the bus that arrived for my 5 hour bus trip was essentially a school bus.

  US Coachways, Inc.

  Date: 06/15/2025

  Hello, I see that your trip was completed yesterday and the bus provided was a mini bus which was requested at booking, not a school bus. Additional amenities available for purchase at booking were not selected when your reservation was made. Please log in to your account to submit feedback for further review by our **************** team if you feel the vehicle provided was not what you contracted and they will investigate. Thank you.

• Review fromTabitha O

  Date: 10/15/2024

  1 star

  Tabitha O

  Date: 10/15/2024

  This company I will never book with again. I wish I would've gone to this website prior to booking then I would have seen the huge mistake I was making. The bus was not on time but thankfully it wasn't as late as the previous reviews. The bus was dirty, bathroom had a smell and no toilet tissue, and it had mechanical problems. We asked for wheel chair assistance for one of our passengers and it took the driver over 15 mins to get it completed. Once we started driving down the street and the driver made a turn our passenger started sliding in her wheel chair. We asked the driver to stop the bus immediately and ultimately decided to put her in a seat since he had no clue on how to work the wheel chair locking mechanism. Now we were almost 30 mins behind schedule and the driver was doing under the speed limit because the bus shook when he went over a certain mileage. The driver also was sleepy and one of our passengers engage him with conversation to keep him awake for the 3 hour drive. When coming back to our original point of departure the driver still was sleepy and we added an additional stop for him to get some snacks and he did some stretches to wake himself up which seemed to do the trick. This is very poor business especially when we booked this trip well in advance and there should have been more attention to detail on the transportation and the driver.

  US Coachways, Inc.

  Date: 10/27/2024

  Hello *******. We apologize for any issues you experienced on the day of your trip. We have opened an official complaint case for review by our **************** team. Someone will be in touch to discuss. Thank you.

• Review fromCAMIE D

  Date: 09/05/2024

  1 star

  CAMIE D

  Date: 09/05/2024

  this is a terrible company to deal with many nice companies just keep looking their price is not that great and they want an upfront deposit with balance paid one before. I found a *** no deposit and paid 2 weeks before trip I had no faith they would show up on time after reading reviews. I decided to give them a chance on Labor some foreign speaking person called to sell me the trip didn't have any info on my booking. LOST what little confidence I had and could not get the complete deposit refunded even though trip is more than a month away.

  US Coachways, Inc.

  Date: 09/06/2024

  Hello, please accept our apologies for the confusion with a member of our team outreaching after you had reserved. Based on the contract you signed, there was a fee for cancelling regardless of the time of cancellation. Thanks.

• Review fromPhalon S

  Date: 04/16/2024

  1 star

  Phalon S

  Date: 04/16/2024

  I chartered a bus for my family and friends, I used their option for upgraded amenities on my bus as well. I choose to add USB/outlets, Luggage storage, and alcohol consumption amenities. On the day of my charter, the bus arrived 1 hour late, no assistance with luggage, and NO USB outlets, which I needed since one of my guest uses a oxygen machine and I told the company before my schedule charter. The bus was not cleaned, the driver was not English speaking which made for a rough day. He was not good with navigating through ** so we got stuck in a lot of traffic making us having to shorten time at all stops. He then wanted to rush us at the last stop after being an hour late and having us be late to every stop. One of my guest left some tennis shoes on the bus he never responded to dispatch about the shoes and I have never heard from the company on whether they had been found. Truly disappointing. And then when I reported my issues to the company they never responded to anything. I also sent an email to *************************** my sales agent, he said he would check with customer service and provide something, still nothing. DO NOT BOOK WITH THIS COMPANY!!!Date of experience: April 06, 2024

  US Coachways, Inc.

  Date: 10/24/2024

  Hello ******, while we greatly regret the issues that occurred on the date of your event we are happy that you were able to connect with our customer service team and they were able to offer resolution.

• Review fromNoelle A

  Date: 03/08/2024

  1 star

  Noelle A

  Date: 03/08/2024

  US Coachways was 1.5 hours late to pick us up. The bus driver had no idea where to park at the casino, we were dropped off at depot with locked doors and no one to greet us. We should have received vouchers upon entry and we did not. My entire group is furious at the way we were neglected and we will never do business with this company again.

  US Coachways, Inc.

  Date: 10/24/2024

  Hello, we do again apologize for any issues that occurred on the date of your event. As our customer service team had advised, traffic was heavier than expected which is out of our control. We are happy that you were able to connect with our customer service team and they were able to offer resolution in March.

• Review fromDebbie S

  Date: 02/12/2024

  1 star

  Debbie S

  Date: 02/12/2024

  This business is unethical and we are seeking legal action. After making my reservation for 40 ppl 2 months in advance, they used my money for 60 days and then called a day prior to our event to cancel, citing "Mechanical Issues". I wish I had come to the BBB review site prior to booking with them, as I now see there is a pattern of this abuse and apparently is their standard operating procedure. I have made 6 attempts to contact them and receive a full refund (which they told me they would issue when they were cancelling) and now that they are past the 90 day ***** I am referring to our attorney.Do NOT use this company.

  US Coachways, Inc.

  Date: 10/24/2024

  Hello, please again accept our apologies for any undue stress this situation caused as well as the delay in your refund being sent. We do see that the refund was completed in February.

• Review fromJennifer B

  Date: 02/07/2024

  1 star
  Warning: I don't know if this company ever actually provides bussing or if their entire business model is based upon fraud, but regardless, stay away. My college age daughter booked a charter for a bunch of friends to travel to a football game last November. She had 50 friends on her lawn at 5 AM, only to have no bus and no communication. She was ultimately told that the bus had "mechanical problems", that there was no alternate bus, and that her money would be refunded "within 48 hours". Reading other reviews here after I got involved, this seems to be their SOP. After multiple emails and calls, most of which went unanswered, she was told it could take up to 6 weeks to refund her money. In ****, there is absolutely no way it should *********** weeks for their "accounting department" to resolve something like this, but we opted to give it the 6 weeks. Needless to say, that time came and went with no refund and now they weren't answering any calls or emails from my daughter. It took a call from a new number (mine) and threats of legal action to finally get the money back. The accounting department is apparently able to move a little faster when they need to, because it took them only a couple of days to refund the money after that. This company clearly allows sham bookings, then holds on to your money hoping you either forget or give up. At a minimum they get to do whatever shady stuff they want with your money for the months it takes to get it back. Someone needs to shut this place down.

• Review fromJames L

  Date: 01/09/2024

  1 star
  "Epic Fail: A Comedy of Errors with US Coachways ?? Rating: 1 out of 5 (and that's being generous)Oh, where do I even begin with the disaster that was my experience with US Coachways? If this company were a movie, it would be a tragicomedy, but unfortunately, the only thing tragic about it was the waste of time and money.Firstly, let's talk about punctuality, or should I say the lack thereof. We were promised a bus at a specific time, and what did we get? An hour of awkward small talk, checking our watches, and staring at the empty spot where the bus was supposed to be. I've had faster pizza deliveries during a thunderstorm.Now, onto the creative storytelling skills of US Coachways. Apparently, the delay was due to the driver having a sudden bout of Covid. Bravo for using a global pandemic as an excuse for your own incompetence! However, little did we know, the real reason for the tardiness was a classic case of "the check's in the mail" situation. The bus was being held hostage until the charter company got a love letter in the form of payment from the broker. Who knew that the transportation industry was now operating on a cash-on-delivery basis?As for the cherry on top of this horrendous sundae the bathroom. I would like to formally apologize to my nostrils for the assault they endured. The stench emanating from that bathroom was a unique blend of regret, disappointment, and possibly the ghosts of previous passengers. It's like the tanks hadn't been pumped out since the invention of the wheel.In summary, if you're in the market for a bus charter company that specializes in creative excuses, chronically tardy drivers, and olfactory punishment, look no further than US Coachways They've truly mastered the art of turning a simple journey into an unforgettable nightmare. I wouldn't wish this experience on my worst enemy well, maybe my worst enemy.

• Review fromWilliam C

  Date: 12/22/2023

  1 star
  This company is a scam!!! Canceled my trip 12 hours before hand. I luckily found a bus company to cover our trip with two buses but it cost me 2,000$ more then this companies rate. I want my refund plus what I spent on the other charter!!!This is a fundraiser in memory of my father and I had 100 people attending. This are into nearly all my profit to donate ..When I asked for a refund they told me they expedited it in 2 weeks as opposed to 14 days. When I got the refund it was only for the two smaller amounts of deposits (399$) then my larger amount of almost 3300$ still hasnt posted. They insist that it went through on their end but when I called credit card company they said thats not possible they would have no reason to hold up a refund.. you cant get anyone on the phone from this place. ***** is a scum bag.. ***** is full of it too. I suggest anyone having trouble to keep calling dispatch as its the only person you can get to talk to. Continue to call and call until you get somewhere these people need to be stopped this is outrageous and its theft!!! Contact *************************** who claims to be head of customer cares mcomposto at ************************** ******* her till this gets fixed for all of you!!!!!

• Review fromBrenda T

  Date: 12/15/2023

  1 star
  The worst bus company every. Do Not use this company. Still trying to get money back for a trip in Oct that the bus never showed up for. It's now December and nothing.