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Business Profile

Check Cashing Services

Payomatic

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Check Cashing Services.

Complaints

This profile includes complaints for Payomatic's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Payomatic has 45 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Payomatic

      160 Oak Drive Syosset, NY 11791

    • Payomatic

      2323 Mermaid Avenue Brooklyn, NY 11224-2207

    • Payomatic

      3725A East Tremont Avenue Bronx, NY 10465

    • Payomatic

      763 Ninth Ave New York, NY 10019-6313

    • Payomatic

      11 East Gunhill Road Bronx, NY 10467-2105

    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pay o matic sent a letter to my mother that there was an issue with a check from an address she never lived. Asking for information and threatening her.. We live in ******* and this is a matter from ***. **********

    • Initial Complaint

      Date:03/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this complaint against Payomatic due to serious issues involving poor account management, privacy violations, and misleading communications,unnecessary hassles with Payomatic, the violations from them, breach of contract, privacy violations, negligence, unlawful and unfair practices, account mismanagement, false claims of problem resolution, the lies that they will call me back but never do, the run arounds, etc. Despite being informed on February 27, 2025, via email from ******* ******** about a "clerical error" leading to unauthorized access to my information, my account was closed without notice or a proper solution to the underlying problems. It was confirmed that an payomatic employee recorded my personal details in another customer's file or vice versa, reportedly someone with the same name as mines. Despite such claims, there should be no justification for that individual's transactions being recorded under my account. This error points to significant lapses in your data handling protocols.Transactions unauthorized continued to appear, attributed mistakenly to another individual with a similar or same name, reflecting significant lapses in Payomatics data handling protocols. These actions, combined with misleading claims of resolution and false assurances of returned calls, demonstrate negligence and a failure to adhere to contractual obligations regarding customer account safety and accuracy. My repeated requests for clear communication and resolution have not been addressed adequately, leading to ongoing stress and inconvenience. I am seeking immediate transparency, a credible solution to the issues, formal acknowledgment of the ********************* and restitution for the distress caused by these unchecked mismanagement practices. Assist & address these serious matters promptly to regain trust and ensure such problems are rectified systematically. Thank you.

      Customer Answer

      Date: 04/21/2025

      Better Business Bureau:

      At this time, I have not been contacted by Payomatic regarding complaint ID ********.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:02/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent someone a western union on 2/22/25 at the Payomatic at ******************************************. When the person I sent the ************* to tried to pick up the money it said it was refunded. When I went back to the Payomatic check cashing place to inquire what happen they said the money was refunded. The money wasn't refunded to me so what happened to my ***** plus 13:50 processing fee . I have not gotten any answers.

    • Initial Complaint

      Date:02/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have recently moved to another state and lost my debit card in the move. I have been trying to get a new one for the past month, I have faxed supporting documents multiple times and they keep saying they are unreadable or they cant verify me off of what I have sent. Which makes no sense I have a copy of my ID a bank statement and my card ID all of which they have asked me to provide I am unsure what else they need and when I ask what they would need they simply reply refax it in. I wish I had saved copies of the other fax confirmations but I only have the one as proof. I mailed in the documents now but I fear they will either say its not enough or it got lost in transit

      Customer Answer

      Date: 03/06/2025

      Better Business Bureau:

      At this time, I have not been contacted by Payomatic regarding complaint ID ********.

      Sincerely,

      ********* **********

    • Initial Complaint

      Date:07/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 1st 2024, I received a text alert that $1854 was deposited by US Treasury. I received a text alert from cardholder services. The money was available. A few minutes later, I found out that the money was not available. I spoke to a supervisor. The supervisor told me that the money was deposited into a business account. I never set up a business account with cardholder services. I only have a personal consumer account with them. They told me that someone stole $1854 from my account without my knowledge. I requested to dispute the transaction. I received a letter from cardholder services on 7/16/24. They told that my claim is denied. I haven't paid my rent yet. I haven't pay for my medications yet. I don't have any money to travel to the outpatient transplant center at the hospital to get my infusion treatment for a new kidney that I received last year. Without my infusion treatments and medications, my body will begin the process of rejection the new kidney. I don't get my rent paid by the end of this month. I will be living out in the street. I don't have any money saved up to move to another place. Housing costs in ************* is so expensive. I'm very depressed right now and I need help. I'm on verge of ending my life unless I get help. I had been a customer with cardholder ******************** for five years. It's getting worse doing business with this company for the past five months. I need your help to resolve this issue for me. My online got hacked. I never gave anyone my personal information. I'm a victim of identity theft. Please help me as much as you can. I would like to have $1800 send to me so that I will be able to pay my bills and rent.Thanks,***************************

    • Initial Complaint

      Date:11/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 30 purchased a money order for my rent for ****** plus **** for money order fee. Mailed money order, but it was stolen from mail box. I contacted ************* and sent them a money order for ***** on July 26, 2023 for a replacement. I received a copy of my rent money order saying it had been cashed but not buy who. As of this writing I still have not received my ****** back to replace my rent. I am a senor citizen woman of 76 years old. I can't afford to replace ****** for my rent that I still owe because of this problem. Please can someone help me get my money back. Thanking you in advance for your help in this matter. Sincerely, ***************************

      Customer Answer

      Date: 02/02/2024

      Better Business Bureau:

      At this time, I have not been contacted by Pay-O-Matic regarding complaint ID ********.

       

      As of Feb. 2, ******************************************************************************************************************* May 2023 which was ****** for my rent. And I still owe that money for my rent. Thank you for your assistance in this matter. Yours truly *************************** ID #********

      Sent from *************************** (**********************)


    • Initial Complaint

      Date:11/10/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Payomatic is the place for scammers to go. The one in Coney Island specifically at the address ********************************* They allow scammers to come in and use other people's cards without any identification. My card was stolen and used at the payomatic. According to the bank, the person did NOT use a PIN number and was able to use the card to get money from my account. This is a KNOWN thing and I am baffled as to why this is still allowed. Why is this place still open? This is really disheartening because all the banks know exactly how to stop the scams but refuse to because no one related to the owners are being affected. This is GROSS And I DEMAND my money back and the Payomatic be shut down!

      Customer Answer

      Date: 11/10/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************



       

    • Initial Complaint

      Date:08/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 31, 2023, I attempted to use the Coinstar machine at this store. I had fed a significant amount of money when it broke down. The machine prompted me to speak to the store employee. The employee (********), however, refused to help at all. She said that she was the only employee working and could not leave her spot. While understandable, she gave no other solution or proposal, all but telling me to abandon my money. I would like *********** to refund the money that I have put into Coinstar.

      Business Response

      Date: 08/22/2023

      Good morning, 

      We will need more information on the transaction that was conducted such as the time of visit.

      We have reconciled the Coinstar machine and do notice a small overage.  We have spoken with the employees at this location on this date and they don't recall any customers having an issue with the Coinstar machine.

      If we do encounter an issue with the Coinstar machine, we ask the customer to provide a call back number so we can have the machine serviced.

      Due to the high security risk of our business, we are not allowed to leave the secure area while customers are present in the lobby. 

      Please have customer contact us so we can look into this further. 

      Customer Answer

      Date: 09/21/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The employee's name was ******** (sp.), and she did not ask for my call back number or offer any path forward. She did not offer to call Coinstar either, and I had to place the call myself. The reference number for my call to Coinstar is ******. The employee ******** (sp.) also called the manager when I asked her to, and the manager essentially shrugged off my message that there was about $35 worth of coins that I lost. Please compensate me for the lost money. See the review I left on ****** on the day of the incident. 

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************




       

      Business Response

      Date: 11/01/2023

      Good afternoon, we have been in touch with Coinstar who is currently dealing with her complaint.

       Our employees are not allowed to attend to the Coinstar machine during business hours due to security issues.

      Coinstar will have all the necessary information on this customers transaction. 

      The customer will have to wait for Coinstar to process their bin to find out what the total is due to the customer.

       

      For security reasons our employees are not allowed to trouble shoot the Coinstar ******.

    • Initial Complaint

      Date:06/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A few years ago I decided to get the Inpower card from PAYOMATIC. It started with freezing my account for little transactions for $20$50 purchases, and I had to call many times to figure out why my card was being declined when I have money in my account. I dont understand if its my money and my account I should have more control of when I use the card. One time they froze my account then I had to get a brand new card just to get quick cash I needed at the time. And now someone has literally been able to change my password, transfer every last dollar in my account in the amount of $722 and no one from payomatic customer service tried to assist me and help me retrieve my money that was stolen. I finally was able to reach someone willing to hear me out but they told me I would have to fill out a form to dispute the stolen money and wait 45 days for a response from them if I would be able to get my money back or not. To add on they deleted the account along with all the information I could have used, if I wanted to further investigate with the police, I speak of the receipt that show you were the money coming and going too it make no sense to me. From the reviews about Payomatic it seems there may not be a chance I will get my money back so I believe someone from the BBB needs to take action against this bogus company, and help the many people that havent been reimbursed for the money that was taken from them.

    • Initial Complaint

      Date:05/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to open a dispute over a transaction for $58.68 on May 1st of 2023. It turns out the site to which I made the purchase was a fraudulent site. I tried getting through by phone to the inpower card and couldn't get anyone to handle a refund claim. All I received was a prerecorded message to call back on another date then it hung up. I mean come on!! You make ** pay a fee to load on the in power card and also charge $8.00 a month maintenance fee.. All I get is no one to hear my dispute. I want my money back.

    Payomatic is NOT a BBB Accredited Business.

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