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Business Profile

Check Cashing Services

Payomatic

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Check Cashing Services.

Complaints

This profile includes complaints for Payomatic's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Payomatic has 45 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Payomatic

      160 Oak Drive Syosset, NY 11791

    • Payomatic

      2323 Mermaid Avenue Brooklyn, NY 11224-2207

    • Payomatic

      3725A East Tremont Avenue Bronx, NY 10465

    • Payomatic

      763 Ninth Ave New York, NY 10019-6313

    • Payomatic

      11 East Gunhill Road Bronx, NY 10467-2105

    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/08/22, I tended $263.50 (all cash) to an employee at the Pay-O-Matic ************ on **************************** (between President * ***** Sts), Brooklyn, ** *****. This money was payment for a Western ***** money transfer to *****. About two or three days later my cousin in ***** informed me she never received the money. I went back to the Pay-O-Matic, and the employee stated, nothing can be done from the store. She provided me with a number to call Western *****. When I called Western *****, the agent provided me with a tracking number (MTCN), and instructed me to go to a Rite Aid store in the Mill Basin neighborhood of Brooklyn to pick up the money. The Rite Aid store stated their computer system does not except a 10-digit tracking number. I called Western ***** again from the store and they stated to me, the money was refunded three days later, on 11/11/22. They could not tell me who had received the refund, but they informed me, it was refunded from the store, and that the money never made it to *****. I never received any refund. I filed a fraud claim with Western ***** and they did an investigation, which also revealed that the money was refunded on 11/11/22. I never received a refund from either Pay-O-Matic nor Western *****.

    • Initial Complaint

      Date:12/19/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a prepaid in power card. On Thursday 12/15/22, while at work two separate transactions in the amount of $500.00 each was subtracted at Best Buy. Which was unauthorized. I never shop at Best Buy. What can I do.

    • Initial Complaint

      Date:11/17/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a prepaid card from Payomatic for a year. I had my old card replaced and activated it three weeks ago to receive direct deposit from a new job. I checked my card on payday the ******** card said that it was in activated. I called the # on back of the card and the operator said go to the Payomatic store and get a new card. I went to a Payomatic on ************ in LIC and was told I can't have a temporary card. I then went to one on ***************** and was told I can't have a temp card with my state ID because it is a permit. I if own an ehanced permit which is a federal ID and he as more weight than a regular non drivers ID. Is this company Payomatic allowed to deny me services with my REAL enhanced federal state ID? I was also told by a second operator that they cannot send me a replacement card with no explanation. My employer has been trying to send direct deposits to it for two weeks. There is about three checks coming to it and I have no active ******** card from Payomatic to receive my paycheck.

    • Initial Complaint

      Date:10/20/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They owe me $1300 Dollars and are purposely dragging on my repayment because of tension bt an employee named ***************************. At one point it was understood that I owed them money. That woman HARRASSED me for months for the completion of that payment. I will provide phone records to prove that. Even while I was recovering from surgery and out of work this woman HARRASSED me. The factors of the dispute have changed and that particular payomatic now owes me $1300. Their whole entire tune has changed. I receive no updates. I receive no follow-*** on my repayment. I have spoken to her manager named ***** **************, and he's now having me do the leg work to search down my own refund despite the fact that I have provided by email all of the information regarding the check in dispute. I want my money. And I also want the SAME energy given to me when I did owe them. I have heard nothing. And I do not believe that I should have to **** my owe money down that THEY owe me. I believe this is being spiteful done because of the tension bt ********************** and I in the past. Moving forward I would like to submit proof of the aggressive nature of Payomatic staff when they are owe as opposed to their energy when they owe you. I also need to know what the precise process entails for my repayment and if it has to be dragged out. It will always remain my belief that this process can be expedited. If not, I need proof of that in black and white along with company policy paperwork to prove it. Thank you. I am a single mother and I need my money.

    Payomatic is NOT a BBB Accredited Business.

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