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Business Profile

Retail Stores

Metro Mattress Corp.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Metro Mattress Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Metro Mattress Corp. has 32 locations, listed below.

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    Customer Review Ratings

    3.03

    Average of 34 Customer Reviews

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    Review Details

    • Richard n

      Date: 02/27/2023

      We purchased a queen size split bed at your Newington Connecticut store recently.
      Regarding Kyle Dennehy, we had a very good experience with him. He was knowledgeable, very personable, and gave us a feeling that he was trustworthy, and honest.
      We immediately felt at ease talking to him and felt that he was trying to help us. Therefore we felt that we could believe what he was saying.
      We do not know him personally and had never met him prior to this visit so our critique is based entirely on this interaction with us.

    • JP

      Date: 02/03/2023

      A word of caution- be very clear about what you are purchasing and if it does not meet your criteria upon delivery, do not sign off on the product. If there’s at all a chance for confusion when price matching a product, be diligent. We worked out a deal regarding an adjustable base for a comparable price of that from a big box national retailer. We were under the impression that the base we were receiving was “comparable” to that from the other store. I mentioned a specific feature we required multiple times and clarified it when agreeing to the purchase in store. The associates even brought out a tape measure knowing that this particular feature was necessary for us to be pleased with their version of the product. What we received was price matched but a much lower quality product, lacking key features we had discussed. Unfortunately, because we were not aware of the lack of their features upon receipt, we agreed to the delivery. I would encourage others to observe every aspect of the delivery process and ask questions to ensure that the product is correct. Because we signed off on the delivery, the company was unable to assist us beyond an apology. Moving forward with future mattress purchases, we will likely avoid this company due to this unfortunate misunderstanding. I would caution others in the market for a new mattress to be sure that they were being provided the correct product. The store does offer a wide variety of items but beware of inferior products. The staff is friendly and willing to work with you on finding a product that best suits your needs and budget, but be cautious with their price matching tactics. The delivery is FAST!

    • Rondina S.

      Date: 01/19/2023

      Went into metro mattress to inquire about adjustable beds. The sales woman Laura was awesome. We also met the district manager Danielle. Before you knew it we bought an adjustable bed. Delivery and set up was also a good experience. Now let’s fast forward approaching 30 days that we have had the bed. We aren’t happy with it. I have called the Lockport store several times leaving messages because Laura never seems to be in when I called. I have also tried calling Danielle and leaving her a voicemail and an email. To date, NO ONE has attempted to call back. Long story short they don’t give a darn how you feel or how you like the product once they sell it to you. All they care about is the sale. I guess now we’re stuck with a bed that costs us THOUSANDS of dollars that we don’t like.
      They loyalty they advertise is a joke. “If your not happy with product you have 30 days to return or exchange”

    • Tricia M

      Date: 10/10/2022

      We just bought a new home and needed a guest bed and a bed for our son. Steve M***** was our salesman and helped us find the beds we needed at a price we could afford!!! The delivery team was amazing as well!!!
      Thank you Steve and Metro!!!
      ****** *************

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