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Business Profile

Bank

Five Star Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Five Star Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Five Star Bank has 55 locations, listed below.

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    Customer Complaints Summary

    • 48 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 22437569, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



      Regards,



      Lisa Derks








      Business Response

      Date: 10/18/2024

      Good Morning,


      We are in receipt of the above referenced complaint and will research and respond to
      the complainant directly.

      Sincerely,

      Angela Snell

    • Initial Complaint

      Date:08/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      Regards,

      Phillip Lindsey








      Business Response

      Date: 08/13/2024

      Good Afternoon,

      We are in receipt of the above referenced complaint and will research and respond to
      the complainant directly.

      Regards,

      Customer Answer

      Date: 09/10/2024

      BBB spoke to the consumer and the matter has been resolved.

    • Initial Complaint

      Date:08/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July five Starr repo my truck after I made payment agreement. Talked with Josie she wasn't aware of the agreement. She had me pay one month but fees were over $800. Josie called me a day after I got my car back and I called her back advising her to leave a message my phone was off. Never got a phone call. Now they want to repo my car when I've been asking how much I owe. No communication. They are playing with my life

      Business Response

      Date: 08/09/2024

      Good Afternoon,

      We are in receipt of the above referenced complaint and will research and respond to
      the complainant directly.

      Regards,
      Angela S****

    • Initial Complaint

      Date:07/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Regards,
      ****** *****FIVESTAR BANK SOLD A DEBT THAT WAS SO CALLED OWED TO ME AND SOLD KT TO A COLLECTIONS COMPANT IM DEMANDING THIS NEGATIVE INFORMATION TO BE DELETED AS I GOES AGAINST MY RIGHTS !! OR LEGAL ACTION WOULD BE TAKEN

      Business Response

      Date: 07/09/2024

      Good Afternoon,We are in receipt of the above referenced complaint and will respond to
      the complainant directly.Thank you,

    • Initial Complaint

      Date:06/14/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wasn't contacted by this bank until April 17 of this year. I did not receive anything before this letter from the bank. The last time I talked to this bank the car was in the shop for 4 months. I should of been contacted before this car was charged off. Which is preventing me from being able to get another vehicle because it's showing up on my credit as a repossession, which I should of been contacted before this matter was charged off.

      Business Response

      Date: 06/17/2024

      Good Afternoon,We are in receipt of the above referenced complaint and will respond to
      the complainant directly.Sincerely,Angela S****

    • Initial Complaint

      Date:06/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am still awaiting a response on the actual complaint. Closing the case from their response of essentially "ill look into it" is not a resolution. 


      Regards,

      ****** *******

      k has treated me unfairly, ignored agreements made by their representatives and continues to cause unjust harm to me financially through vindictive credit reporting and false fees.

      Business Response

      Date: 06/11/2024

      Good Afternoon,

      We are in receipt of the above referenced complaint and will research and respond to
      the complainant directly.

      Sincerely,

      Angela S****

      Business Response

      Date: 06/18/2024

      Good morning,

      A formal response was sent via USPS to the complainant on 6/17/24.

      Thank you, 

       

      Customer Answer

      Date: 06/18/2024

      Better Business Bureau: 

      I have received the ID number. Thank you



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      Regards,

      ****** *******

    • Initial Complaint

      Date:05/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I HAVE HAD ONGOING ISSUES WITH THIS BANK AND CANNOT ACCESS MY MONEY IN A TIMLEY FASHION WHEN I NEED TO. I HAVE HAD (2) ISSUES WITH THIS BANK AND MY HUSBAND AND I HAVE DECIDED TO CLOSE OUR ACCOUNT. WE WERE TOLD THAT THERE WAS A CASHIERS CHECK MAILED FOR OVER $52,000 ON 5/10/2024 TODAY IS 5/20/2024 AND WE STILL HAVE NOT RECIEVED OUR CHECK. WE WERE TOLD BY A TERRITORY MANAGER THAT THE CHECK WAS MAILED OUT WITHOUT A TRACKING NUMBER. SO WE HAVE A CHECK FOR OVER $52,000 FLOATING AROUND IN THE MAIL SOMEWHERE.
      WE HAVE HEARD EVERY EXCUSE UNDER THE SUN FROM THIS BANK.
      WE HAVE LOST (2) HOMES BECAUSE WE COULD NOT ACESS OUR MONEY AFTER WE HAVE DONE EVERYTHING THE BANK HAS ASKED US TO DO TO GET ACESS TO OUR ACCOUNT.
      THEY HAVE PEOPLE WORKING THERE THAT WILL NOT GO THE EXTRA STEP TO TRY TO HELP THEIR CUSTOMERS, THE EMPLOYESS LIE TO CUSTOMERS AND YOU HAVE MANAGMENT THAT WILL NOT MAKE THIS RIGHT FOR US. I HAVE MISSED TIME OFF WORK TRYING TO DEAL WITH THIS BANK AND THE STRESS IT HAS CAUSED ME AND MY HUSBAND WHO ALREADY HAVE HEALTH ISSUES IS BEYOND WORDS !

      Business Response

      Date: 06/05/2024

      Good Afternoon,We are in receipt of the above referenced complaint and are researching the complaint and will respond to
      the complainant directly.Thank you,Angela S****

    • Initial Complaint

      Date:04/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bank never contacted me or made any attempts to contact me either via phone or email. ck if there was a call that i missed he ignored the question and diverted back to screaming at me. I will be speaking with a lawyer to see if there's a case on my behalf because you cannot bully and scream at your customers until they're in a state of panic because it makes you feel better about yourself. I also feel there have been many laws broken and if this is how your representatives speak to customer I wish my car loan had never been serviced through you people. I should have stuck with servu credit union and paid the extra half a percent if I knew I'd be harassed by five star bank for getting behind by one month, and making steps towards getting caught back up after 5 major deaths in my life and an emergency surgery for my cat. As you can see in my call log and email there was zero contact from five star bank after february so this james should be punished from lieing. He also claimed it was my fault that he couldn't see I had called already to speak with someone.

      Business Response

      Date: 05/01/2024

      Good Morning,We are in receipt of the above referenced complaint and will respond to
      the complainant directly.Regards,Angela S****

      Business Response

      Date: 06/05/2024

      Good Afternoon,We have reached out to the customer via phone and email several times and a response was sent to the customer on 5/31/24.Thank you,

    • Initial Complaint

      Date:04/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 21556125, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      Regards,

      ***** ********








      Business Response

      Date: 04/16/2024

      Goodmorning,

      We are in receipt of the above referenced complaint and will research and respond to
      the complainant directly.

      Regards,
      Angela S****

    • Initial Complaint

      Date:04/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/30/24 my car was reposed at 7 am. I did not receive any notification via email, mail, or phone call that I was past due on my car note balance. My car note is 488 and I paid $750 assuming I was paying ahead. I was notified in February I was late and paid an additional payment mid-February. I called the bank immediately and have only been given a voicemail belonging to Josie. It is 10:30 am 4/1 and I have left 3 voicemails and still do not know the balance of what I owe. There are several posts regarding this same issue and apparently the same representative Josie. Has anyone received any further explanation, resolve or a possible solution. This business is clearly practicing predatory and malicious acts toward its consumers.

      Business Response

      Date: 04/03/2024

      Good afternoon,

      We are in receipt of the above referenced complaint and will research and respond to
      the complainant directly.

       

      Thank you,

      Angela S****

       

    Five Star Bank is NOT a BBB Accredited Business.

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