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Business Profile

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Simply Good Stuff, Inc.

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Simply Good Stuff, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Simply Good Stuff, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 66 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They took my money and have not filled my order, it's been OVER 2 MONTHS NOW.. I have written 3 times and they say that it's almost ready to ship, should be here shortly, etc. LIARS!! Can't reach anyone on the phone, I think I've been scammed.

    • Initial Complaint

      Date:04/29/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product in Sept. 2024 (the website indicated that the product was available). My card was charged immediately. Later I was informed the product was not yet available. I canceled the order in December 2024 and requested a refund. Since then I have emailed them roughly every month. I always get a response that my check is in the mail, or it has already arrived. My last response from them was on 4/15/2025.

    • Initial Complaint

      Date:04/21/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a cleaning product on 3/14/25 and they charged my debit card immediately for $42.90. It didn’t arrive when stated, I emailed, they said it was out of stock but would be back shortly. I checked at a later date, they said soon. Since then I have emailed several times asking for status, all of which went unanswered. I finally sent an email requesting a refund, still no response. I sent a 2nd refund request, saying I would contact the BBB if they didn’t respond. I said I’d wait 3 days to do that, but today I tried calling and they have a recorded message that in the end recommended I email. Clearly this is not getting me anywhere and I decided to forego my 3-day wait before contacting you. All I want is my money back.

    • Initial Complaint

      Date:04/07/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Teeter Popper on 12/3/2025 for my Grandaughter for Christmas. The money was taken out of my bank account via my PayPal account in the amount of $45.95. The product never came and I am unable to reach this company via telephone 1-800-724-6693. The phone number did not allow me to leave a message either. I have read reviews on this company being a scam. Please assist

      Customer Answer

      Date: 04/24/2025

      I have been in contact with them to have my order cancelled. They asked me in several emails if I wanted it cancelled elled and I have responded each time asking them to give me my money back and they have not credited me. I just sent them a scathing request to return my money again today. At this point it is the principal behind their business. Several request and no credit to my PayPal is just WRONG! 

      Thank you for your assistance with this matter!

    • Initial Complaint

      Date:03/24/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November 2024 I ordered a mop from this company. It was not sent and I received an email saying it was on back order. Over the next several months it was never sent and all communication was vague. I requested a refund, they said they would refund my card, but never did. They said they would send a check, but never did. More than 4 months later, I have received no refund or mop.

    • Initial Complaint

      Date:02/28/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed Feb 12.
      Package not arrived.
      I called there business to get a tracking update but the no answer , the line instantly hangs up.
      I then try to send an email to [email protected] via the contact page of the simplygoodstuff.com website
      And it does not work. I have no way of contacting the business to get a refund.

    • Initial Complaint

      Date:01/14/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/25/24 Ordered 2 pkgs streak free cleaning cloth. Total price charged was $12.45. They committed to deliver 2 packages with 3 cloths. I have been in contact with customer service asking when I will receive. The first response said they were out of stock. More than 30 days later they told me they were in stock again and they would shortly be giving me a tracking number. After another 30 days I asked for my money back and they said they can’t refund when it’s in the process of shipping. Last communication was 12/16/2924. I would like my money refunded.

      Business Response

      Date: 01/15/2025

      Very sorry for the unusual delay in shipping. We are normally much faster, and do we regret any inconvenience as a result of the long wait for your order to arrive. Upon checking, it does look like your order has shipped out at this point, so you can expect that it will arrive to you within the next couple of days. You should be able to find a separate email with your tracking number and a link to track the package, and you can expect deliver via the Post Office. We do hope you like the high quality cleaning cloths that you ordered, but if we can be of further assistance with this order, please let us know.

      Customer Answer

      Date: 01/19/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** *****







    • Initial Complaint

      Date:12/05/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a PVA mop and a few other of the same type of product on February 14, 2024. Nothing showed as being unavailable when I ordered. The credit card was processed on the same day. Nothing was sent so I tried calling. No one answers the phone, so I emailed them and was told they were back ordered and I would be kept updated. I wasn't. So back to emails only to be told 1-2 weeks. NOT! Now I'm being told a refund has been approved and I should have received it by November 21, 2024. I now realize I have been scammed and they never intended to send anything whether it be products or refund. I doubt if they ever send a check it will be legitimate at this rate. It's now been 10 months and I have nothing to show for it. I waited too long to ask my credit card folks to see if they could help get my refund and they say because I was too trusting and patient their "time limit" window has since passed. My research showed the home office is most likely in Shanghai China, and my ****** search doesn't show an actual building Suite with their name. Any info or advice from you all would be most helpful. My order number was (SGS-******) was confirmed via email from this company on: 2/14/2024 They got paid and I have nothing to show for it.

      Business Response

      Date: 12/27/2024

      We have been in constant contact with this customer once this problem was brought to our attention. After much back-and-forth, it did result in a mutual decision for a refund via check by mail. At this point the check has been mailed, and should have been received by the customer. As of now, we have this issue marked as resolved, but we would be happy to address anything further, or assist with an new questions or concerns.

      Customer Answer

      Date: 01/09/2025

      I received your letter and am happy to inform you that "SimplyGoodStuff" finally, after 10 ½ months,  finally sent me a check for my full purchase amount, on December 23, 2024.  I took it to my bank, and they tried to verify the information on the check to make sure it was legitimate, because I didn't recognize the name of the bank and there wasn't much information about the bank's name. My banker  even tried to speak with someone and finally got through the system. The person that answered would not give my banker any information one way or the other about the check's validity.   My banker said she would contact me if there was any issue with depositing the check. My only regret is I did not photocopy the check for my records.
      Thank you for going to bat for me on this, because otherwise I would probably never have had my money refunded. I truly felt after reading others' stories this company plays it out until the person just gives up and fades away.

    • Initial Complaint

      Date:11/19/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had purchased an item for Christmas 2023. The product was out of stock. After several months of not getting the product I asked to cancel and get a refund (on 2/21/2024). As of this date I have still not received a refund. I have been told on multiple occasions that my refund should arrive by mail in 4-14 days.

      Business Response

      Date: 12/17/2024

      Yes. Upon checking, it looks like we were recently contacted directly about this same issue, and we have a check refund in process as a result. It should be arriving within the next week, and it is a full refund in an effort to resolve this situation to the customer's satisfaction.

    • Initial Complaint

      Date:11/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is a follow up on my original complaint with BBB #********. I was sent an email on 10/9/24 from BBB requesting to know if I was satisfied with action taken by Simply Good Stuff. Due to Hurricane Milton I did not receive this e-mail until much later and I was notified by BBB that the case was closed. I have still not received the product I ordered or a refund of the amount I paid $43.90.. At this point I would just like to receive a refund.
      Thank you
      **** ******

    Simply Good Stuff, Inc. is NOT a BBB Accredited Business.

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