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Business Profile

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Simply Good Stuff, Inc.

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Simply Good Stuff, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Simply Good Stuff, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 66 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered products on July 28, 2024. As os November 1, I have not received anything and requested my money refunded. It's not a lot but I don't have a lot. This company is a scam. The should be shut down. Phone number doesn't work. Wish I would have checked Facebook first and seen they have Scammed a lot of people.

      Customer Answer

      Date: 12/12/2024

      They have refunded my money.

      Business Response

      Date: 12/18/2024

      Cancellation requests do typically take a few days to process, but upon checking this order, we do show that it has been cancelled and refunded as requested. We show a credit issued back to the original payment method on or around 11/5/2024. Very sorry for the inconvenience in this case.

    • Initial Complaint

      Date:10/16/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for Back in August of 2024. Keep saying shipping or has shipped. No tracking number. Wont answer phone. I feel this is a scam.

      Business Response

      Date: 11/04/2024

      Upon checking, it looks like this order has already shipped, and it has been delivered by the Post Office at this point. Please know that we do regret the delay, and any trouble you had contacting us. Although the tracking does show delivery, please let us know if you had any trouble receiving the package, or if there is any problem with the mop. We would be happy to help with any other question or concern regarding this order, so please feel free to contact us if necessary.

    • Initial Complaint

      Date:09/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received my order from Simply Good Stuff and contacted them on 8/12 to notify them of problems with my order (broom handle was broken and they sent the incorrect bath mat).

      They told me the mat I ordered was out of stock and asked if I wanted to keep the one they sent for a discounted price. I told them I did not wish to keep it and I would like them to send a call tag so it could be picked up at their expense. They offered to send a new broom handle, and I said ok.

      Since then, their communication has been extrememly bad sometimes going days without responding to me. Ive asked for the call tag on 3 different occasions, and they tell me it will be 24-48 hours before I receive it but I never have received it. I really just want to be done with this entire thing and get my money for the bath mat I didnt order. As far as the broom handle, I would like a replacement that isnt broken but at this point I would use a stick.

    • Initial Complaint

      Date:09/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/12/2023 ordered 6 deluxe pulsating massage pillows in various colors (2 purple, gray, blue, burgundy and beige) for a total of $223; on 2/6/2024 received email from Simply Good Stuff that the deluxe pulsating massage pillows were shipped; on 2/12/2024 received email stating the deluxe pulsating massage pillows were cancelled and 6 rechargeable massage pillows were shipped in their place. When the arrived, they were not at all what we wanted (different color- corduroy and in brown with a 6 inch rechargeable cord. Via email, I did get the process they wanted for a return of product. On Monday, March 11, 2024 the 6 brown corduroy pillows with the rechargeable cord were shipped to their returns dept *** * **** ** ******* ** via *** ground commercial Tracking number: ******************. I have called the company at their number, which you also have listed here and no one ever answers. I have sent 10 emails asking for updates and have received replies about 2 weeks after I send the email. The latest email from Simply Good Stuff on August 14, 2024 stated that they have a refund check in process for us and if we haven't received it yet, it should be arriving soon by mail. It is now September 18- a month and 4 days from the date of the email and I have not received anything yet. Please help me get our refund check.

    • Initial Complaint

      Date:09/16/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product (**********) on 15 June 2024. The item was to arrive within 5-7 business days. As of September 15, 2024 I have not received my product. I have received two emails alerting me of the delay or out of stock notice. I am very concerned that this was nothing but a scam to get money out of me. I have requested for a full refund - I have waited long enough for my item. Other than sending me emails of delays and out of stock notices they fail to refund my money back.

      Business Response

      Date: 09/27/2024

      So sorry to hear of your disappointment with our service in this case. We are normally much faster, and we do regret the unusual wait to ship the item you ordered. Upon checking your order, we do show that you contacted us directly to request cancellation. At this point, your order has been cancelled, and a full refund has been issued back to your payment method. Please note that this was initiated based on your original communication direct with us, and took place some time ago at this point. It's a shame to see an unnecessary "complaint" here when it is clear that you were having no trouble working with us directly on this. Hopefully you can confirm that this matter has been resolved to your satisfaction, but if there is anything else that we can assist you with, please don't hesitate to contact us direct by phone or email.

    • Initial Complaint

      Date:09/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/26/2024 I purchased silicon lids for $33.95 from simplygoodstuff.com. After the promised delivery date had passed, I contacted them via a reply to their email for additional information. They basically said the product was on backorder. I asked to cancel the order. They replied they cannot cancel an order. Their email says in fine print that they take full payment at the time of purchase. In essence, they provide no means of cancelling or getting money back as long as their product is not delivered. Scam.

      Business Response

      Date: 09/27/2024

      Very sorry for the delay in shipping, and any confusion caused by us. In the email, you were told that we could not cancel the order because it was too far along in the shipping process at that point. Although the item was temporarily unavailable, at the point you contacted us, it was back in stock, and they were already working to ship your order. Tracking shows that your order has arrived to you at this point, so we hope you are happy with the items. If you no longer want the order for any reason, you would be welcome to send it back as a return. For any other questions or concerns, we would be happy to help.

      Customer Answer

      Date: 10/02/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      Yes...did finally receive the ordered lids approx. two months after order. When I requested cancellation and refund, they say they had already received the product and were prepping it for delivery. I do not believe this. It should be okay to cancel an order at anytime except after actually being shipped rather than payment being held hostage until such time. I ordered and received the same lids from another source long before receipt of these lids. However, I've decided to keep these to give as a gift. Thus I could not simply answer your resolution inquiry.



      ****** *****








    • Initial Complaint

      Date:09/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered two star mops as mine broke, had shipping information and showed in stock so I ordered. As soon as my order was placed I recorded a cookie cutter email that said the items were not in stock. I abliges and received a shipping date to be received by me on July 16th. By the 18th I didn't have an update so I reached out. I was then informed that the company didn't yet have a ship date. At this time I requested cancellation and refund. On 7-31-24 I received email confirmation from this company that they have cancelled my order. Have not received my refund, this business is a scam and just allowed to take people's money. Highly recommend not purchasing from their site at all.

      Business Response

      Date: 09/27/2024

      Very sorry to hear of the delay in shipping for your order. We did run out of the mop you chose temporarily, but they are back in stock as of today. Per your request last week, shipment for your order has been stopped, and cancellation is being processed. We show that the selected method of refund was check by mail, so please allow another week or so for the refund to arrive by the Post Office. For any other questions or concerns about this order, please let us know. If you would like to re-order the items now that stock is available, please contact us and mention this original order, and we will provide an additional discount.

    • Initial Complaint

      Date:08/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 6th I was billed for a purchase on May 3rd. I never received it. I asked for it to be sent again a month ago and it still hasn't been received. They do not answer their phone now.

    • Initial Complaint

      Date:07/26/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a PVA Mop - never delivered
      contact the company several times via e-mail & each was responded to suggesting the item would be delivered shortly - never received to date

      Business Response

      Date: 07/31/2024

      Upon searching, it looks like we have an old order for you that our records show was shipped. If you have your order number, perhaps there is a newer order that this pertains to. If you only ever placed the one order more than a year ago, then please contact us directly, we would be happy to refund or re-ship if you never received it.

    • Initial Complaint

      Date:07/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order via online on June 4, 2024 at the Simply Good Stuff store. The ordered item was a V Slicer, SGS-294369 for a total charge of $54.95. After not receiving the item or any shipping updates, I began emailing the Simply Good Stuff store. After several attempts to contact this company I received an email notification stating the ordered item was out of stock. I then replied asking for a full refund. I have made several attempts to retrieve my money with no success. The Simply Good Store has not attempted to reply to my emails regarding this matter. I want a full refund of $54.95. That is the amount I paid on June 4, 2024 for said item.

    Simply Good Stuff, Inc. is NOT a BBB Accredited Business.

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