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Business Profile

Online Shopping

Simply Good Stuff, Inc.

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Simply Good Stuff, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Simply Good Stuff, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 66 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/28/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an online purchase with Simply Good Stuff on November 7, 2022, for $41.85. It is now November 28, 2022, and I have not received the merchandise nor have I received confirmation that the merchandise has even been shipped. i sent an email to the company and requested that they cancel my order and provide me with a refund. 

      Business Response

      Date: 11/28/2022

      It's a shame that you decided to file this dispute rather than just call or email to ask about the status of your order. We are very easy to get ahold of. Upon checking, it does look like this order took longer than normal to ship, so we apologize for any inconvenience as a result of the delay. Because it has already shipped, it is too late to cancel your order, but you would be welcome to send it back as a return if you no longer want it. If you do not have the package yet, please allow another day or so for arrival. For any other questions or concerns about this order, please call or email directly to let us know. 

      Business Response

      Date: 12/01/2022

      Please don't assume that a man is handling this case, because one is not. And, please don't claim and assume that your order hasn't shipped because it has, of course, shipped. Just as we previously indicated. It was sent via ****, and you can track the delivery with the following tracking number: ********************** You should have received an email notification with a link to track the package. We would like to apologize, once again, for the unusual delay in shipping. We are normally much faster, and we regret the slow service in this case. If you need help locating the package, or if you have any other questions as you begin using your stuff, please don't hesitate to call or email for assistance. We would be happy to help.

      Customer Answer

      Date: 12/04/2022

      Better Business Bureau: 

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

      Regards, 

      ******* ********

    • Initial Complaint

      Date:09/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      web order #**********, INVOICE #****** placed on May 31,2022
      order received at my home on June 16,2022
      order returned via UPS with tracking # 1Z094EW70366451045 on June 24,2022
      order received at Simply Good on June 28, 2022
      I have called and emailed several times about my refund but still have not been reimbursed.

      Business Response

      Date: 09/21/2022

      Upon checking, we do show that this return has been processed. Please note that we do not always accept used and non-sellable goods back as a return, but when we do, it does take a little extra time. In your case, we did accept the return despite the fact that the item was no longer in new condition, and you should have received an email to confirm. The credit due has been issued back to your original payment method. If you have any other questions or concerns about this order, or the return process, please let us know.

    • Initial Complaint

      Date:07/26/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order (SGS ******) on 6/12, my credit card was charged $42.95 on 6/12 and to date I have not received the product. I have contacted the company via email. I told them if I had not received the product by 7/25 I wanted the order cancelled and a full refund and I wanted confirmation that they would cancel the order and process my refund. I have not heard from them since. I have tried to reach them 4 times by phone: twice I reached a message that told me to email them or call later, the other two times I reached a busy signal. I received two emails several weeks ago stating the product was on back order. They have not responded to my last two emails.

      Business Response

      Date: 08/18/2022

      Very sorry for any trouble you had contacting us, and the inconvenience caused by the lack of stock for the item you ordered. Upon checking your order, it does look like it has been cancelled as requested. Any credit due should have been refunded back to your original payment method upon completion of the cancellation process. Please let us know if you have any other questions or concerns. We would be happy to help.

      Customer Answer

      Date: 08/26/2022

      The refund finally appeared on my latest credit card statement.  It was only issued by the company after I filed my complaint with the BBB.  The complaint can now be closed.

    Simply Good Stuff, Inc. is NOT a BBB Accredited Business.

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