Complaints

This profile includes complaints for Simply Good Stuff, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Simply Good Stuff, Inc.

  1170 Ridge Rd #7 Webster, NY 14580

• 

  Simply Good Stuff, Inc.

  191 W Main St Webster, NY 14580-2928

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 mops with 2 replacement pads (4 items total) from SimplyGoodStuff's website and paid with my credit card. The items never arrived and it has been ~5 months since the order was placed on 1/29/2023.
  I waited a few weeks before making an attempt to call and find out where my order was but they do not answer their customer service line. i have called upwards of 20 times and they only answered once in April. They advise my items were backordered but would be in within 2 weeks. Although I was extremely dis-satisfied, I really wanted the items and figured I would wait 2 more weeks since I had already waited so long already. Additionally, these particular mops are not available elsewhere. I have not been able to make phone contact since.
  After being unable to contact them by phone, I emailed them asking for a refund. They responded weeks later and advised there was a problem with my shippig address. That response was on 5/30 which i just found today. I replied asking for a refund again.
  The email from 5/30 provides order tracking #*****.
  Transaction date: 1/29/2023
  Amount paid: $58
  They committed to shipping the items within 5 business days and delivery withing 2-10 days.
  Dispute: I requested a refund.
  Their response was to tell me my items are out of stock and/or backordered.
  Order: ********** 

• Initial Complaint

  Date:06/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 4th ordered the item for 2 commercial rubber brooms for $40.00
  Contacted them twice. On May 22 they sent email that I would get an email detailing shipping information.and my order was being processed. At this point I am not allowed by the company to cancel the order. I was charged April 4 for 40.00. So they have my money but I can neither get the product nor my money back.

  Customer Answer

  Date: 07/27/2023

  Received email from the consumer stating:

  Regarding ID ********, the situation has been resolved.  ******** credit card provided a credit for me and later I received an email from the company saying they cancelled my order. I am satisfied with this resolution.  Thank you for your part in making this happen.  

• Initial Complaint

  Date:05/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on 3/29/23. Received an email on 4/7 stating it was out of stock and coming back soon. Contacted the company on 4/26 and was told it would ship that week. Its 5/10/23 and I have not received shipping confirmation. I am requesting that the purchase be refunded back to my credit card.

  Business Response

  Date: 05/15/2023

  Upon checking this order, we show that it was cancelled a week ago due to you contacting us directly, and making the request. Any credit due should have been issued in full back to your original payment method at that time. We do regret that this order didn't work out, and that we weren't able to deliver within the time frame you expected. It is unclear why you have submitted this "complaint", so if you need any other help with this matter, please let us know. We would be happy to help.

• Initial Complaint

  Date:04/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i placed order on April 17th a orthropedic seat cushion they acknowleded recieving my order.thats all they took 31.90 from my account but no other response. i emailed them still no response

  Business Response

  Date: 05/15/2023

  Very sorry for the delay in shipping. You should have received an email to let you know. Unfortunately, this item is still out of stock. We do have new inventory on the way, but it has not yet arrived at our warehouse. We apologize for the inconvenience. We will be shipping as soon as possible, and we will email once we have tracking. We can also cancel the order if you don't want to wait, so just let us know.

• Initial Complaint

  Date:04/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased online and was immediately charged: Card Purchase - SIMPLYGOODSTUFF.COM 4/3/2023 Groceries ($7.90)
  ******** * ****** **** * ******* ** *** **** ********** ** ***** Have not received order. Have sent DAILY emails to company and have recevied "canned responses" stating they are backed up on orders. Will be writing to the Attorney General of the State in which they do business: New York

  Business Response

  Date: 04/21/2023

  Why file a false complaint when you are admittedly in daily contact with us, and when you know exactly what is happening with your order? We do regret that foot stomping was not able to speed up the shipping process in this case, but as you are fully aware, your order has shipped, and it has arrived to you at this point. Although we do normally offer same day shipping, and most orders do ship within 48 hours of being placed, we do not guarantee this in any way. We apologize for taking a little bit longer than normal to get your order shipped, but if you check your initial emailed receipt, the length of time is well within what we actually promise. It can be tough to get such high-quality stuff at such low prices, so we do hope that you will choose to shop with us again in the future. If we can be of further assistance with this order specifically, please let us know.

• Initial Complaint

  Date:02/17/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item on December 14, 2022 and still have not received the item. They responded to an email saying it was on back order, but since I didn't receive it (as of February 14, 2023), I emailed back to say I just wanted them to credit my credit card back. They responded by saying it was too late to credit my card because the item was in the process of shipping. I asked for the tracking number on February 15th, but they have not responded so I emailed back saying I was going to contact the BBB. The amount was $42.95 total.

• Initial Complaint

  Date:01/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an item in December and have not received my order. They took my money.
  I have asked repeatedly for my order and they keep putting me off. I just want to
  cancel my order and get my money back. I have asked them repeatedly.

  Business Response

  Date: 01/30/2023

  We apologize for any inconvenience, but we are unable to cancel an order that has already shipped, no matter how many times you ask. Upon checking, we can confirm that this order has shipped. If it has not arrived to you yet, please allow a few more days, or look for the email we sent with your tracking info. If you would prefer a refund rather than keeping the items, we would be happy to accept the return. For any other questions or concerns, we would be happy to help, so just let us know.

  Customer Answer

  Date: 01/31/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Regards,
  
  
  
  *** ******
  
  
  
  
  I have not received proof of shipping information as claimed by company.  They have told me item has shipped before earlier in January.  

  I have not received the item as of now!  

  
  

• Initial Complaint

  Date:01/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 22, 2022 I ordered CL1001B Outdoor Rubber Broom (18 in) for $31.95 plus shipping at $8.95 for a total of $40.90. I received confirmation of my order but never received a shipping notice or tracking number. On my Jan credit card statement I noticed the company had charged my credit card (which I had gone through ****** to charge).
  I emailed the company on Jan 10 and again on Jan 19 asking about my order. Each time I received a response that it was being looked into. Then the last two times I emailed them my emaisl came back with the message of failed to be delivered, so now they are not getting my emails. I would like the rubber broom delivered, or my money back.

  Business Response

  Date: 01/30/2023

  Very sorry for the unusual delay in shipping your order. As per the emails you received, your order did get delayed in the shipping process. We regret any inconvenience, but it does look like your order has shipped at this point. Please look for an email with your tracking info and a link to track the package. You can expect delivery later in the week, this week. For any other questions or concerns about this order, please let us know.

• Initial Complaint

  Date:01/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/12/2023 and 1/13/2023 I have received several emails from simply good stuff. They are emails promoting the retail business. i unsubscribed. I received an email to day with a confirmation to an order I never placed. It had my name, address and order number for two items totaling $47.90. It indicated that I paid via credit card. Fortunately, no credit card number was listed. I called my credit card company and there aren't any pending charges. I'm going to guess they hoped I would react to there email and call for an attempt to scam me. I read on your site, there are multiple complaints about this company, so please add my complaint.

  Business Response

  Date: 01/18/2023

  Upon searching by your email, we do show an order placed on the 13th. It looks like it was a gift purchase because it includes the message "I hope this brings you healing comfort". This would explain why there is no pending transaction on your card. It looks like someone else actually paid for the order. If you would like us to cancel the order, we would be happy to do so, but otherwise you can expect that it will ship out soon. If you would like more information, or if we can be of further assistance, please let us know.

  Business Response

  Date: 01/19/2023

  We get great reviews when ALL customers are considered, and we would be happy to direct you to thousands of publicly available, positive reviews from our real customers. As your email address was used when placing the order, any automatic updates for the order will be sent to that email address. We can understand your confusion, and as previously stated, we are happy to cancel the order. As you have officially made the request to do so, we will proceed with cancellation for this order. If you need further assistance with this matter, please let us know.

  Customer Answer

  Date: 01/20/2023

  Better Business Bureau: Yes I am satisfied with the cancellation as even in their response they are untruthful.  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  **** *****

• Initial Complaint

  Date:01/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/18/2022, I ordered an item from Simply Good Stuff online (Order number: SGS-******) for a total of $29.90, with standard shipping. As of 01/10/2023, I have not received the item, nor has Simply Good Stuff provided any tracking information. On 12/30/2022, Simply Good Stuff emailed me and said that the item I ordered was out of stock. The same day, on 12/30/2022, I emailed a reply requesting to cancel the order and to get a refund. On 01/04/2023, I received an email response back from Simply Good Stuff, who stated in their email "We apologize for any inconvenience, but we are unable to cancel an order already in the shipping process." After some back and forth emails, I mentioned going to the BBB to resolve the dispute. Simply Good Stuff replied with an email dated 01/10/2023: "It's a shame that you would choose to file a false claim for an order that you received. Pretty dishonest. If you also unnecessarily disputed the charge, please do the right thing and follow through with returning the item." First of all, I never received the item that Simply Good Stuff stated "it's a shame that you would choose to file a false claim for an order that you received. Pretty dishonest." Not only did I not receive the item, but they never sent any confirmation that it was shipped (no tracking information). I have no confidence that they will now ever send what I paid for.

  Business Response

  Date: 01/12/2023

  As you are well aware, based on the numerous emails back-and-forth, your order has already shipped. If it has not arrived to you yet, it may still be in transit, but it will arrive shortly. You have been sent at least two emails with your tracking number, but we would be happy to provide it again if needed. When you send multiple emails to us, you may get responses from multiple agents, and at different times of the day. As we receive in new inventory constantly, the stock situation for any given item may change within minutes or hours. Once an order enters the shipping process, it is too late to cancel it. We do regret any confusion caused by having customer service agents reply to all of your emails, but we do that as a matter of policy, and as we have relayed to you several times now, your order has shipped. If you no longer want the item, or would prefer a refund, you are welcome to send the order back as a return. If you have already disputed the charge in error with your credit card company, please make arrangements to pay for your order, or follow through with the return. For any other questions or concerns, please feel free to reply back to one of the numerous emails we have sent or give us a call during phone customer service hours.

  Customer Answer

  Date: 01/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I will wait until the item is actually received. I will continue to track the alleged tracking number. Once the item arrives, I will ensure that it is indeed the correct item and that it has not been damaged or is defective. Once this is confirmed I will close the claim. Until then, the claim will be kept open. It wasn’t until I filed a BBB complaint did Really Good Stuff respond with a tracking number. Claim will remain open until shipment arrives and it can be inspected. As of 01/12/2023, shipment has not arrived.
  
  Regards, **** ********

  Business Response

  Date: 01/18/2023

  As of checking today, it looks like your order was delivered a few days ago as expected, and as indicated in every email we sent. If you no longer want it, you are welcome to send it back as a return. If there is any problem with the item, please let us know as we would be happy to assist. If you have any other questions or concerns, please let us know.