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Business Profile

Online Retailer

Casual Comfort Sandal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 172 total complaints in the last 3 years.
  • 48 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a order on November 3., of this year and have not received the order nor canot contact anyone.I have sent an email, to no avail.I paid ***** for a pair of slippers/boots.I just want my order or a refund. Is this a legitimate business?

  • Initial Complaint

    Date:10/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase made October 20th. I paid approximately 74 dollars. Due to a confusing check out page I ordered twice. Two pairs of shoes. I called and message states the number is out of service. Emailed 4 times and no answer. I am out the money and merchandise and I fear they may use my card for more money. The number I have is ************

    Customer Answer

    Date: 11/20/2022

    At this time, I have been contacted directly by Casual Comfort Sandal regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     

     They sent one pair of boots, but have not sent the other. At no time have they contacted me about the issue

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *************************

  • Initial Complaint

    Date:09/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered shoes from this company - two pair of shoes. They state on their website that they provide easy returns within 30 days. The shoes that came were much too small and couldn't be the size they claim to be. I emailed them 5 different times and called their number listed here on the BBB site as well as the one they have listed on their website. They have never responded to my requests for a return via email or phone. I want my money back.

  • Initial Complaint

    Date:09/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order for a pair of sandals on 7/24/22. I received the sandals in late August, 2022. The sandals are not "comfy" so I want to return them for a refund. I paid $26.95 for the order.On 9/1/22 I sent my first email to the company asking about the procedure for returning the sandals for a refund. Since then, I have sent 7 more emails including two messages on their "Contact Us" page. I have also tried calling 20 different times but the line is always busy. I have never received a response from them.I want to return the sandals for a refund.

    Customer Answer

    Date: 10/16/2022

    Better Business Bureau:

    At this time, I have not been contacted by Casual Comfort Sandal regarding complaint ID ********.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:09/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I PLACED AN ORDER ON AUGUST 30TH WITH CASUAL COMFORT ORDER NUMBER *****. THREE PAIRS OF SANDALS ALL TOO SMALL. I HAVE BEEN TRYING TO CONTACT THEM TO GET A RETURN LABEL THROUGH EMAIL AND CALLING WITH NO SUCCESS. I WANT MY MONEY BACK AND I WANT TO RETURN THE SANDALS. CAN YOU REACH OUT TO THEM AND HELP WITH THIS PROBLEM?

    Customer Answer

    Date: 10/17/2022

    Better Business Bureau:

    At this time, I have not been contacted by Casual Comfort Sandal regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:09/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought two pairs of sandals online from Casual Comfort Sandals (Order *****, 8/14/2022, $68.93). They arrived and are too big (delivered 9/7/2022). I have tried since their arrival to get any return/refund instructions based on their 30-day return offer, with no success (9/7/2022, 9/11/2022, 9/14/2022 via email and several times via phone). None of my email messages have been answered, and the listed phone number is constantly busy.I assume this company avoids contact (phone and email) to avoid its return policy, which requires their approval first. I am sure I will not get any refund if I send the shoes back without their approval.They provide no instructions on their webpage on how to return an unsatisfactory product except to contact them first. The product was sent with no receipt or proof of purchase, just info on the shipping package, which I still have.

    Customer Answer

    Date: 10/10/2022

    Better Business Bureau:

    At this time, I have not been contacted by Casual Comfort Sandal regarding complaint ID ********.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:08/29/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is casual comfort sandals and I purchased two pair from them. It was on July 30, 2022. I have not received my ordered and I can't get in touch with them either by phone or email. My order number is *****. There are two other numbers and one is probably for tracking. They are: *********** and *****************. The phone keeps saying that my call cannot be completed as dialed as the called party is busy. I also get no email response. I would really appreciate it if you could help me with this matter. By the way each pair of shoes cost me ***** for a total of ***** plus shipping cost of **** for a grand total of *****, which is what I paid them. Thank you.

    Customer Answer

    Date: 09/28/2022

    Better Business Bureau:

    At this time, I have not been contacted by Casual Comfort Sandal regarding complaint ID ********.

    Sincerely,

    *************************

    Customer Answer

    Date: 09/28/2022

    Better Business Bureau:

    At this time, I have not been contacted by Casual Comfort Sandal regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/25/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered flat heeled casual ********************************** on August 9, 2022, order #***** at 5:53 pm, totaling $29.79 and have not received anything yet. The website said: anuym.com $18.99 for the sandals and $10.80 shipping. I request a refund or the sandals.

  • Initial Complaint

    Date:08/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Orders shoes from this company and never heard back from the again. Phone numbers do not go thru.

  • Initial Complaint

    Date:08/04/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of sandals from Casual Comfort Sandals. I ordered a size 10 in navy blue. I received the shoes on July 16 but they were a size 9. I have tried calling the number ************ but it is continuously busy night or day, so I assume that it is not a valid number. I have emailed (info @****** ******************) several times but have not gotten a response. I would like a return label to return the shoes and have the correct size sent to me. If that shoe is not available in that size and color, I will take a substitute color. If neither is available, I would like a refund.I really like the shoes, but they are just too short! Please help!!

    Customer Answer

    Date: 08/28/2022

    Better Business Bureau:

    At this time, I have not been contacted by Casual Comfort Sandal regarding complaint ID ********.

    **************************************************

Casual Comfort Sandal is NOT a BBB Accredited Business.

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