Complaints

This profile includes complaints for Unity Asset Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Unity Asset Management, LLC

  3521 Seneca St Unit 210 West Seneca, NY 14224-3482

• 

  Unity Asset Management, LLC

  128 Church St East Aurora, NY 14052-1836

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called me and said that they purchased my account from a creditor I have. And they even told me the last 4 of my social security number and said they are wanting me to set up a payment plan. I did not give them any personal information. i actually hung up with them and called the actual creditor. That company told me that they sold my account to a different debt company and it was not Unity Asset Management.

  Business Response

  Date: 04/07/2025

  Unity Asset Management strives to provide the highest quality of service to our clients and our client’s customers. Therefore, Unity Asset Management regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Miss ********’s complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of the complaint, Unity Asset Management conducted an internal investigation regarding this matter. Unity Asset Management maintains direct business-like and legally compliant practices and procedures. We receive outstanding debts in our office and reach out to the consumer in question to figure out what happened. Upon investigation of this matter, it looks like we tried to speak with Miss ******** in regards to the debt in our office. We work directly with Leafy Financial in trying to collect on outstanding debts and we received her account in our office from them and they told us to reach out to the consumer as she had made email attempts to resolve the account. Upon speaking with Miss ******** she stated she couldn’t afford a lot and was looking to offer $25 to $50 a month to repay the account back and then might pay it off with her taxes. We were unable to reach Miss ******** after the initial conversation about doing $25 to $50 a month. We are sorry that Miss ******** feels that we are not the right party to work with but we were indeed the right party to contact. She can handle the account with Leafy Financial if she wants but we have placed her account in a cease and desist status for the time being. We apologize for any inconvenience. Kind Regards, Unity Asset Management LLC

• Initial Complaint

  Date:07/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was left a voicemail, this is the transcription on my voicemail “ “Hi Miss **** this is Miss Ruth calling from the office of unity asset I was reaching out to you today in regards to a matter our client sent over for yourself they asked us to go over the information that was sent and get a statement down on files to what happened and what your intent with this moving forward is if you could please reach me back immediately today the office number is ************** and my extension is *** this is a time sensitive matter so please make sure you reach me as soon as possible thank you…” I called the number and they asked me to verify my last four of my social, I was uncomfortable with it. I asked several times who they were calling in behalf and they said they couldn’t tell me that until I verified my information. I did not ask for any personal info just the name of their client. She said she was the secretary and did not have that information just needed to transfer me over. I had to end the call since I was headed back to work. I haven’t received anything in the mail or email that I can find. The lady said she needed to get my side of the incident down and could move forward. But I refuse to answer questions to a company that has zero transparency. Stating the company you’re calling for isn’t breaking any laws if you don’t give out any account information. I just wanted a company name. And being told she doesn’t have it seems like a flat out lie.

  Business Response

  Date: 07/24/2024

  Unity Asset Management strives to provide the highest quality of service to our clients and our client’s customers. Therefore, Unity Asset Management regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Miss ********** complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of the complaint, Unity Asset Management conducted an internal investigation regarding this matter. Unity Asset Management maintains direct business-like and legally compliant practices and procedures. We receive outstanding debts in our office and reach out to the consumer in question to figure out what happened. Upon investigation of this matter, it looks like the last time we spoke to Miss ******** was on 7/23 in regards to the debt in our office. We spoke to the consumer and tried to verify the person we were speaking to. The consumer was indeed not comfortable with verifying the last 4 of her social which is perfectly fine. However, we are REQUIRED to verify who we are speaking to before we release ANY information. We understand all she wanted was the name but again we do not know who we are speaking to and do not want to provide any info to the wrong party and have them come back at us for any wrongdoings. We have federal laws to follow and do not want to break them. We had no issue going over the information that we had, the consumer just needed to verify some pieces of information and refused. We apologize for any inconvenience and the account has been placed in a cease and desist status. Kind Regards, Unity Asset Management LLC

• Initial Complaint

  Date:06/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have been left voicemails non stop for a week by MR. H******* saying I have never spoke to someone. I receive calls and emails. This is on verge of harassment im looking for employment what do they want. I understand its a debt. he basically says call to give my stament or good luck moving forward . if YOU dont accept emails as form of communication than thats a issue. you can communicate with me via email if you have any further question. I am trying my best and these calls and emails is draining my mental health status.

  Business Response

  Date: 07/03/2024

  Unity Asset Management strives to provide the highest quality of service to our clients and our client’s customers. Therefore, Unity Asset Management regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Mrs ********’s complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of the complaint, Unity Asset Management conducted an internal investigation regarding this matter. Unity Asset Management maintains direct business-like and legally compliant practices and procedures. We receive outstanding debts in our office and reach out to the consumer in question to figure out what happened. Upon investigation of this matter, it looks like the last time we spoke to Miss ******** was on 6/12 in regards to the debt in our office. We tried to reach out via telephone on 6/6 but never heard back until we received an email contact form submission on 6/7 asking us for information on the account. We provided her the information on the account and the consumer wanted to know how she can handle. The consumer wanted to do $20 monthly which we had no problem doing, but our payment portal only allowed for $50 minimum payments which she could not do. We instructed for the consumer to call in and provide the payment information since we only accepted payments electronically. The consumer inquired about our working hours, which we provided but then we never heard from the consumer again so we are a little confused on the situation. We have no issue working with the consumer, we just never heard back to obtain the card information to solidify the arrangement of the $20 monthly that she was trying to do. If they are willing to still work with us, she can reach out via email and we can try to solidify the arrangement or she can give us a call at ###-###-####. We apologize for any inconvenience, we believe this is just a miscommunication. Kind Regards, Unity Asset Management LLC

  Customer Answer

  Date: 07/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.If they can set up payments via email that would help me out.
  
  Regards,
  
  ******* ********
  
  
  
  
  

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue just occurred today Mr ****** ext *** was DISGUSTINGLY RUDE ! He first stated that either my bed that I apparently owe and the other property can come get picked up or set up an arrangement. I ask for my account number he didn’t provide it he hung up on me , then once I tell him to come an get the property bc I have no money he says no they can’t do after already stating they can come get it ! This third party collection agency is ridiculous I have not supplied proof under the doctrine of estopper by silence *********** ** ******* **** *** ** ********* presume no proof of alleged debt ,nor therefore,any such ,in fact therefore exist I will not be paying a cent to them by law SELLING MY INFORMATION IS ILLEGAL J WOULD LIKE THIS DISPUTED an handled I wish to not deal with this company at all !

  Business Response

  Date: 09/08/2023

  Unity Asset Management strives to provide the highest quality of service to our clients and our client’s customers. Therefore, Unity Asset Management regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Mrs ******** complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of the complaint, Unity Asset Management conducted an internal investigation regarding this matter. Unity Asset Management maintains direct business-like and legally compliant practices and procedures. We receive outstanding debts in our office and reach out to the consumer in question to figure out what happened. Upon investigation of this matter, we spoke with Mrs ****** in regards to her outstanding debt in our office and why she initially defaulted. When speaking with the consumer, we provided verification to the consumer and upon receipt of the letter she stated she hasn’t live at the address in 4 years and wanted to dispute the account and return the items. We do not handle the return of the items as the account was charged off and that is no longer an option at this point. Upon telling the consumer that, she wished to no longer continue the conversation as she stated she had no money to set anything up. Due the nature of the conversation, we placed the account in dispute status and notified the client. The consumer is more than welcome to try and reach out to ******** to resolve the account but the account is charged off and they may no longer offer any resolution. No further contact has or will be made by our company. Kind Regards, Unity Asset Management LLC

  Customer Answer

  Date: 09/08/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.     Regards, ******** ******

• Initial Complaint

  Date:07/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a missed call. less than five minutes later my ex husband said he got a call from them looking for me. I called the company back and the woman was extremely rude. she continued to interrupt me, and told me that she could not tell me how low of a settlement they would take. then when i offered a number she suddenly had all kinds of guidelines she has to go by "half the total balance is the minimum" etc. Although when i asked her for that information initially she said she can not give that to me. Finally after i asked her NUMEROUS times to stop interrupting me, she then would sarcastically ask if she was allowed to talk. When i explained how a conversation works she said that I was making HER feel uncomfortable. She continued to repeat the same questions over and over without listening to anything, only wanting answers to her questions. A little bit of empathy or customer service would go a long way when people are trying to take care of something so stressful and based on all the other reviews this is a common problem.

  Business Response

  Date: 07/26/2023

  Unity Asset Management strives to provide the highest quality of service to our clients and our client’s customers. Therefore, Unity Asset Management regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Mrs ******'s complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of the complaint, Unity Asset Management conducted an internal investigation regarding this matter. Unity Asset Management maintains direct business-like and legally compliant practices and procedures. We receive outstanding debts in our office and reach out to the consumer in question to figure out what happened. Upon investigation of this matter, we spoke with Mrs ****** in regards to her outstanding debt in our office and why she initially defaulted. When speaking with the consumer, we were trying to figure out what they had to offer in regards to the balance and how they would be willing to resolve the account. The consumer wanted to know the lowest that we can go in regards to the settlement and unfortunately, we have certain guidelines we have to follow with specific clients so we aren’t able to provide that right away. We apologize for the communication problems during the conversation, that is not our intentions. We have assigned a different representative to the account so no further issues arise with the consumer. We are here to work with the consumer in resolving the account in a timely manner. Kind Regards, Unity Asset Management LLC

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called me and left a message stating they have tried contacting on numerous events. But I know they have not because I have no record of this on my phone or voicemail. The representative picked up and told me I had a debt that was going to court and if I wanted to avoid that process I should pay the debt. I started asking questions as to who the debt is with, how much the debt is, what year was this debt obtained and he did not want to answer the questions. He even went ahead and said “we are not a debt collection agency”. He even said “If you don’t pay right now you will have to just go to court”. He wouldn’t answer my questions because he said he was “too busy”. And then asked if I was going to pay and I said I need to know what this is for and he said “well looks like you want to go to court”, and hug up. That’s when I knew they were a collection agency. Very rude and short and not answering my questions.

  Business Response

  Date: 07/21/2023

  Unity Asset Management strives to provide the highest quality of service to our clients and our client’s customers. Therefore, Unity Asset Management regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Mrs ********** complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of the complaint, Unity Asset Management conducted an internal investigation regarding this matter. Unity Asset Management maintains direct business-like and legally compliant practices and procedures. We receive outstanding debts in our office and reach out to the consumer in question to figure out what happened. Upon investigation of this matter, we searched in our systems with the information that was provided and there is no record of our company ever speaking with Mrs. ********. We are not sure if we reached her at a different number than what was provided but nothing pulled up to her name or the number that was provided. We apologize for any inconvenience that was caused but we can not find any record of Mrs. ******** in our system. Kind Regards, Unity Asset Management LLC 

• Initial Complaint

  Date:06/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a call from Nathan R**** with Unity Asset. He was looking for my son, who is an adult who does not live with me. I asked Nathan what this was about, he refused to give any information. When I asked him if he was a debt collector or attempting to collect a debt, he said no. Very strange call. Wants information, but will not share who wants it, for what purpose, for what use, and why. I believe this must be a scam.

  Business Response

  Date: 06/13/2023

  Unity Asset Management strives to provide the highest quality of service to our clients and our client’s customers. Therefore, Unity Asset Management regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Mr.********* complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of the complaint, Unity Asset Management conducted an internal investigation regarding this matter. Unity Asset Management maintains direct business-like and l****ly compliant practices and procedures. Upon investigation of this matter, the consumer was contacted in regards to an account we had placed in our office for review. We were reaching out in regards to an outstanding debt that we had within our office. When we spoke to Mr *******, we are unable to give out specific information on the account due to federal privacy laws until we verify some information on the account. We understand that he is the father of the consumer we were looking for but we still have to follow federal privacy laws and confirm some information before disclosing anything. The account was placed in a cease and desist status and no further contact has been made or will be made by our company. Kind Regards, Unity Asset Management LLC

• Initial Complaint

  Date:05/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving a call from one of their male representatives, I asked him who he was, and he just said Unity Asset. I asked what sort of company this is, he then replied that he was calling to get my side of an incident that was filed. I asked what incident he is referring to as I thought it had to do with a vehicle accident that a family member was injured in, he replied I will get into that later. He then asked to confirm my name but would not answer any of my questions. If I have already confirmed my name yet you refuse to tell me who you are or what you are calling in regard to then I will not engage in the conversation any further. After I have confirmed my name and yet you still would not provide me information about an "incident" then why call. You are calling under false pretense saying that it is regards to an incident like something is wrong. you are causing people unneeded stress. My family member is still in the hospital from an accident and when you call saying you are calling regarding an incident but don't provide information people expect the worse and start calling around. And please don't reply to me talking about HIPPA and Privacy because I did verify my name, yet you refused to provide information to me!! This company is horrible and need to reevaluate their ethics and maybe go through some training before calling customers alleging that there has been an incident that occurred. This is nothing more than a scare tactic. I hope you guys eventually get investigated for your approach to clients.

  Business Response

  Date: 06/08/2023

  Unity Asset Management strives to provide the highest quality of service to our clients and our client’s customers. Therefore, Unity Asset Management regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Mrs. *****'s complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of the complaint, Unity Asset Management conducted an internal investigation regarding this matter. Unity Asset Management maintains direct business-like and legally compliant practices and procedures. Upon investigation of this matter, the consumer was contacted in regards to an account we had placed in our office for review. We were reaching out in regards to an outstanding debt that the consumer had within our office. When we spoke to Mrs *****, we are unable to give out specific information on the account due to federal privacy laws until we verify some information on the account. We understand that she is providing her name but there could be another ****** ***** and we do not want to give the information to the wrong person because we can get in a lot of trouble. We apologize if she believes we were being deceptive but we still have rules to follow when it comes to privacy. The account was placed in a cease and desist status and no further contact has been made or will be made by our company. Kind Regards, Unity Asset Management LLC

  Customer Answer

  Date: 06/08/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ****** *****  

• Initial Complaint

  Date:03/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to formally complain about this company and specifically Nathan R**** who called me on 3/28/2023 asking for my son. My son is a young adult and I never get phone calls to my personal phone from anyone asking for my son because he has his own cell phone. I asked Nathan what the call was in reference to and he declined to say. As a parent, I asked him several times if there was something wrong or if there was an emergency with my son. He declined to say. I took his information for the purpose of submitting this complaint. Nathan intimated that there was an issue with my young adult son and had me worried calling around afterwards and making sure that everything was ok. The way that Nathan explained what he was calling for was deceptive. Due to personal health issues, I had a very hard time after this phone call which caused stress and anxiety. Nathan was deceptive in the reasons he gave to me for calling me and when asked specific questions he refused to answer. I called this company back and asked to the person who answered what type of company this was because Nathan initially refused to tell me. The person on the phone also refused to tell me the type of business this is but was asking me for my son's information. So basically, they expect you to give them personal information but refuse to even tell you what the company specializes in. Look them up on the internet and you can see that they have numerous complaints from other customers and have a history of calling people over and over and over again trying to get information. The company has poor business practices and left me with stress and anxiety after speaking with them.

  Business Response

  Date: 04/03/2023

  Unity Asset Management strives to provide the highest quality of service to our clients and our client’s customers. Therefore, Unity Asset Management regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Mrs.V****** complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of the complaint, Unity Asset Management conducted an internal investigation regarding this matter. Unity Asset Management maintains direct business-like and legally compliant practices and procedures. Upon investigation of this matter, the consumer was contacted in regards to an account we had placed in our office for review. We were reaching out in regards to an outstanding debt that the consumer had within our office. We receive these accounts with numbers already attached to them as possible point of contact for the consumer. When we spoke to Mrs V***, we are unable to give out specific information on the account due to federal privacy laws until we verify some information on the account. We understand that she is the consumer’s mother so we apologize if she believes we were being deceptive but we still have rules to follow when it comes to privacy. The account was placed in a cease and desist status and no further contact has been made or will be made by our company. Kind Regards, Unity Asset Management LLC

• Initial Complaint

  Date:03/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company and a guy named Mr. T***** will not stop harassing me, i have no clue who they are nor have they sent me anything in the mail to prove they are legit. **************** Contact Unity Asset Management Directly at: gopayment phone number ###-###-#### or email us ****************** Address: **** ****** ** **** **** **** ******* ** **********

  Business Response

  Date: 04/03/2023

  Unity Asset Management strives to provide the highest quality of service to our clients and our client’s customers. Therefore, Unity Asset Management regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Mrs.*******'s complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of the complaint, Unity Asset Management conducted an internal investigation regarding this matter. Unity Asset Management maintains direct business-like and legally compliant practices and procedures. Upon investigation of this matter, the consumer was contacted in regards to an account we had placed in our office for review. We were reaching out in regards to an outstanding debt that the consumer had within our office. We were unable to reach the consumer to discuss the account in question to make her aware of the account that was in our office. We always send verification to the address on the file when we receive it so it is possible that the consumer is no longer at that address or just mistaked it for something else. They could have also requested for us to resend verification to her so that we could discuss the account but we never heard from the consumer until this complaint. The account was placed in a cease and desist status and no further contact has been made or will be made by our company. Kind Regards, Unity Asset Management LLC