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Business Profile

Telecommunications

US Mobile LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Reviews

This profile includes reviews for US Mobile LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    3

    Average of 24 Customer Reviews

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    Review Details

    • James L

      Date: 04/02/2024

      No issues, great service and prices. Very helpful setting up 3 lines quickly.

    • Jon P.

      Date: 01/30/2024

      They **** at everything.Bought a phone plan from them on January 1st of this year, and have gotten nothing but excuses for it still doesn't work.They are clueless about their technology and how to make it work.

    • Emily L

      Date: 08/15/2023

      The service works great! Incredibly simple to port my line, any issues are resolved immediately. Very happy with US mobile.

    • Curtis M

      Date: 08/15/2023

      I have had the surface for almost 2 years. I have changed my parents and my wife and kids over to the service. The price is great and the customer service is always spot on.

    • Rajiv T

      Date: 08/15/2023

      I have been with USMobile for over one year. My experience is very good. (1) USMobile prices cannot be beat specially for low data users. I just pay about $23 for two lines. This gets me unlimited talk, text and 2GB data shared by two lines. I have service on ******* network and get 5G data.(2) **************** is very good. Whenever there is any issue service is available by email, chat or phone call. There has been almost no wait. I would only caution about one thing. If the issue is complex the customer service agents may struggle. I had a relative who tried to move phone number out of USMobile to Cricket and they had some issues which took long time to resolve. But these kinds of rare problems can happen with any prepaid provider. These companies are not **** or *******, they are just a small company specializing in providing very inexpensive service compared to **** or *******.

    • Tyler H

      Date: 08/15/2023

      Ive been with US Mobile for over a year and they have been very good to me, I can reach out to their customer service 24/7 and get a human right away without having to go through robots, their prices are excellent and they have a CEO who actually cares and is very engaging with the community. Their customer service reps are also knowledgeable and helpful, you have the choice of ******* or T-Mobile on their network and if you choose ******* and you have a 5G phone you get the same experience as someone who is on ******* themselves with top tier priority; They are definitely a company I stand behind.

    • Michael G

      Date: 08/15/2023

      I've been using US Mobile for nearly a year and a half, and I have had nothing but a positive experience with this company. The company is very customer-oriented and is constantly innovating their product to match customer feedback.My time with the company convinced me to bring the rest of my family over, and they have also had a consistently good experience that mirrored their experience with the major carriers, minus 2/3 of the cost.US Mobile's customer support is one of a kind in the **** industry, and they really do everything they could to help the customer resolve whatever issue they may be facing. They are also available 24/7 (a rarity in the **** space) and provide top-notch support.I would definitely not hesitate in recommending them to anyone who is looking for a truly premium experience at a competitive rate.

    • Alan H

      Date: 08/15/2023

      Switched to US Mobile in March 2023 and I've been very happy with the pricing and the customer service. I strongly urge you to make the switch.

    • David L

      Date: 08/15/2023

      US Mobile is IMHO the best pre-paid/MVNO carrier for many reasons:1. They are the the least expensive or close to the cheapest carrier for many situations, especially if a really light user (<6GB) or medium-heavy user ************* and/or have multiple lines. They have the most variety of plans.2. They give priority/fast data on their Warp network which is the same speed and coverage as ******* Unlimited Plus, up to 100GB 3. They have the 2nd best customer service of any carrier (2nd only to Consumer Cellular which is twice as expensive) as you can get a human on phone or chat quickly and they fix almost every issue 1st call 4. The app and website are great and support eSIM so signing up and activating is easy Only concern is if you use more than 100GB it becomes slow. The "perks" reimbursement is hard to get, but even without it US Mobile Unlimited is the cheapest family plan carrier on the ******* network ($24-40). FYI I am a self-proclaimed expert on MVNOs and have tried many carriers so this opinion is after both personal experience and extensive research.

    • Donna D

      Date: 06/22/2023

      USMobile used to be great to work with. I've had them for *years* and my 3 kids and husband joined also. However, they've gotten progressively worse over time. When you text now with them, you're just one of maybe 10 or more customers one agent appears to be juggling, because they can't even recall what you just typed two sentences ago and you have to keep repeating. IT IS OVER TEXT! Then, I bought a Pixel 4, because it's listed on their list of acceptable eSim compatible devices. However, once I typed in my digital IMEI, their system claimed my phone can't accept eSim. Hmmm the phone believes it can use eSim, and their own website claimed it would work! Our service keeps going down and I have to spend hours on tech support text with them to get them to do what they need to on their end to make my service work again! I'm very sad. Very very sad.

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