Complaints

This profile includes complaints for FirstEnergy Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FirstEnergy Corp.

  76 S Main St Akron, OH 44308-1812

• 

  FirstEnergy Corp.

  1910 W Market St Akron, OH 44313-6938

• 

  Jersey Central Power and Light Co.

  331 Newman Springs Road, Bldg 3 Red Bank, NJ 07701

• 

  FirstEnergy Corporation (Cleveland Area)

  6896 Miller Rd., Room NRHQ-2 Brecksville, OH 44141

• 

  Allegheny Energy Inc

  5404 Evans Rd Erie, PA 16509

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Urgent Complaint: Negligence, Safety Hazard, and Unethical Billing Practices by JCPL I am writing to express my extreme dissatisfaction and outrage with the unacceptable behavior of New Jersey Power and Light.I am a resident of Mount Olive Township, and for months, I have been attempting to address a severe safety hazard involving a large, rotting tree on my property. This tree, which is dangerously close to power lines, overhangs my one-year-old daughter’s bedroom. During bad weather, it sways ominously, and I fear that a strong gust of wind could send it crashing down—potentially causing a catastrophic tragedy.I initially contacted ******* *****, a representative of the township, who inspected the tree and agreed that it needed to be removed immediately. He informed me that he would request its removal from JCPL.Despite multiple requests from Mr. *****, the power company outright ignored these legitimate safety concerns for months. After continued negligence, I was forced to escalate the issue by submitting a formal power complaint. Only then did they finally respond, but their response was beyond infuriating. They sent a young, inexperienced employee, who left a note on my door outright refusing to remove the tree. This blatant disregard for my family’s safety is appalling, and I will hold you fully accountable if this tree falls and causes harm. If it collapses onto my daughter’s bedroom, rest assured that I will pursue every legal avenue available to seek justice. Adding insult to injury, my electric bill has inexplicably tripled compared to the same month last year and doubled from June to July and August. This outrageous price gouging during the summer months is nothing short of unethical. NJPL’s attempts to squeeze every penny out of their customers while providing substandard service is unacceptable. I demand immediate action to remove the dangerous tree from my property and a thorough investigation into the unjustified increase in my utility bill.

  Business Response

  Date: 09/19/2024

  An FE forester met with Mrs. ******* on 9/11/2024 to address
  her concern, a Silver maple streetside near secondary voltage.
  There was no imminent condition found, FE policy was
  explained, and it was advised to hire a Line Clearance Certified Arborist if
  they wanted the tree removed.
  The tree is owned by the municipality, and they are aware of
  the request.

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Jan of 2024 I signed up for First Energy's EPP program which redistributes monthly costs over multiple months to help offset costs in higher usage months. When I did this my December '23 bill/balance was $572.42 which I paid in full in Jan. From Dec-Jun 24 I had hard time following and keeping track of what I owed vs what my monthly usage was so I unenrolled from the EPP program with a $-300 balance. In July my bill was over $700 even though previously there was a negative balance in addition to having solar and which generates money back during the summer. In August I received a bill for $1,024.16. Not understanding the disparity I pulled my bills from January through August. I calculated the usage amount/charge and what I paid (see below outline). To date I have used/charged a total of $2,705.73 and I have paid a total of $2,213.50 for a difference of $492.03. However, when I speak with First Energy they say I owe $1,024.16. I have called and spoken to First Energy representatives and managers 3 separate times and when I break down these numbers they just reiterate about the EPP program and never explain where the disparity between the EPP numbers and the below actual usage numbers comes from. I'm not sure why I'm being charged more than what I have used and have gotten no traction with talking with First Energy. They are condescending each time I try and inquire about this and are unable to explain in simplistic terms why there is such a large disparity between the EPP charges and actual usage charges. FEB BILL - JAN Usage billed - $902.80 | 16 FEB Amount Paid $300.00 MAR BILL - FEB Usage billed - $558.03 | 27 FEB Amount Paid $175.00 APR BILL - MAR Usage billed - $359.47 | 26 MAR Amount Paid $96.19 MAY BILL - APR Usage billed - $338.63 | 16 APR Amount Paid $287.63 JUN BILL - MAY Usage billed - $152.82 | 25 APR Amount Paid $1,254.68 JUL BILL - JUN Usage billed - $74.95 | 7 JUN Amount Paid $100.00 AUG BILL - JUL Usage billed - $319.03 | None

  Business Response

  Date: 09/09/2024

  Our records show the customer enrolled in the budget and an installment plan on 1/5/24. The budget is based off the previous 12-months of usage and is recalculated quarterly so can go up or down based on usage. The customer is notified of the budget review at the top of the bill and in the messages section of the bill. The customer can review what was actually used versus what has been paid while on the budget under "Equal Payment Plan (EPP) Summary". The installment plan was for the budget which began at $285.00 + $190.00, which was the balance of $572.39 broken down into 3 payments. 
  
  The bill issued on 12/22/23 was for $572.39. The bill was not paid in full. A payment of $286.20 was received on 1/5/24. Due to the installment plan already being established the payment was applied as a debit for future installment plan, which was listed on the bill issued on 1/24/24 under payments and adjustments. The bill was for $475.00. The actual account balance was for $1188.99 which was listed on the bill under account summary. A payment of $300.00 was made on 2/16/24 which left a past due balance of $175.00. The new bill issued on 2/22/24 for $558.82, which included the past due amount of $175.00. The actual account balance was for $1449.65 which is listed on the bill under account summary. A payment of $175.00 was received on 02/23/24 which left a past due balance of $383.82. The next bill issued on 3/25/24 for $673.10, which included the past due amount of $383.82. Actual account balance was #1638.40. A payment of $96.19 was received on 3/23/24 and a payment of $287.63 received on 4/13/24, which left a past due balance of $289.28. The next bill issued on 4/24/24 for $542.56, which included the past due amount of $289.28. Actual account balance of $1597.49. A payment of $1254.68 was received on 4/24/24. This paid the bill balance and left a credit balance of $712.12. The next bill issued on 5/23/24 and the credit of $712.12 paid the current bill for $249.00 and left a credit balance of $463.12. Actual account balance was $495.63. A payment of $100.00 was received on 6/5/24, which brought the credit balance to 563.12. Next bill issued on 6/24/24 and the credit balance of $563.12 paid the current bill for $249.00 leaving a credit of $314.12. Actual account balance was $470.58. No payment was received, and the next bill issued on 7/24/24. The budget was removed on 6/30/24, and once removed, any difference between what was paid and what was actually due becomes due or credited to the account. The customer owed a difference of $784.70 which became due on the bill issued on 7/24/24. The bill was for $705.13. The credit of $314.12 applied to the bill amount due of $1019.25 and left the balance of $705.13.
  
  On the customer's previous bill issued on 6/24/24 it showed on the bill under Equal Payment Plan (EPP) Summary the difference of $784.70. The customer's actual usage was for $2386.70, and the customer had been charged $1602.00 on the budget.
  
  The bill issued on 8/23/24 was for $1024.16 which included the past due amount of $705.12. No payments were received. We spoke to the customer on 8/23/24 and attempted to explain to the customer how the budget worked and advised that when the budget was removed there was a balance of $784.70 that became due. Customer released the call.
  
  The customer received all solar credits which show on the bill.
  
  Because the customer was still enrolled in the budget when the larger payment of $1254.68 was received, the credit paid the bill of $542.56, and the remaining credit paid the current bill of $249.00 leaving $463.12 credit. The credit kept carrying over on the bill and once the budget was removed the difference of $784.70 became due and the remaining credit on the bill applied to the balance.
  
  The customer is not being charged more than what was used. The bills are correct. The customer paid $1024.16 on 9/4/24 bringing the account up to date.  
  
  

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The tree removal work agreement was not performed on my property. Two (2) trees were not removed, only trimmed

  Business Response

  Date: 09/09/2024

  Company received the complaint from the customer and forwarded the concerns to our Forestry department.

  Company Forestry department advised that our
  local forester met with the homeowner, on the morning of 09/05/24.

  Company confirms the marked trees are going to be removed, with the plan to have a crew complete the
  work on 09/09/24.

  Thank you,

  Customer Answer

  Date: 09/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  Great job,  thanks!

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The electric company is allowing the power to be off for over 12 hours and not dispatching a team to fix it. Then lie about how many people are affected. I can’t get my car out of the garage to leave and o work fe home. This business is not taking out lives seriously. No team have been dispatched to fix the problem after 12 hours of no power.

  Business Response

  Date: 09/13/2024

  09/04/24 – Customer contacted the Company via Company
  website reporting power outage.

  Regarding the outage on 09/03/24:  Per Company personnel, this outage was due to a breaker lockout
  at the Springwood substation when two trees came down in two different
  locations.   The circuit protection was in service and operated
  properly breaking tripping and locked out. 1,482 customers were reconnected within 3 minutes and 272 customers
  reconnected within 4 minutes.  Remaining 108 customers were
  reconnected within the total duration of 616 minutes of the outage.

  The cycle tree trimming was last completed in 2024. 

  FirstEnergy’s
  restoration process is designed to restore power safely and efficiently for
  affected customers. Crews are focused on responding to hazardous situations and
  high priority damage locations. When company personnel arrive on scene, the
  damage is assessed. It is then determined what materials and action are needed
  in order to restore the service. When possible, an estimated restoral time is
  given in an effort to provide customers with a rough idea of when the power
  will be back on so that they can make other arrangements if needed. Again, this
  is an estimated time and can change depending on what circumstances arise
  during the restoration process. The Company makes every effort to restore a
  customer’s electrical service as quickly as possible; however, also employs a
  methodology that prioritizes restoration based on the customer type and the
  number of customers interrupted. Emergency services such as fire, police,
  health, communication, or public utility outages are given priority. After
  addressing emergency services, the largest blocks of customer are then given
  priority by order of magnitude, with the largest blocks restored first.
  
  Up-to-date
  information on the company’s restoration effort, current outages and additional
  safety tips were/are available at ***********************. Information also is
  available via the company’s Twitter accounts. For a list of all accounts, visit *********************************************
  
  If the customer does
  have medical issues, the company recommends that the customer contact the
  company and fill out a Critical Care Application. A Critical Care Application
  will be mailed to the customer with instructions about the written confirmation
  that will be required from their doctor. The Company cannot guarantee access to electricity 100%
  of the time. The customer will need to plan for power outages with a battery
  back-up, a portable generator, and/or an alternate temporary living location.

   

• Initial Complaint

  Date:08/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My electric was going to be shut off as of Aug 8, 2024, but a 3 day extension was given because they were to fax my doctor to get an updated medical certificate even though the one in May 2024 stated "Lifelong" but Penelec only see's Lifelong as being 30 days. Since I did not receive any updates on my email about the certificate and 3 days had passed I assumed the updated medical certificate was sent. I never received any notices after 8/8/24, except my new bill and the paperwork hanging on my door on 8/27/24, stating my power was off. I have a c-pac that I need to sleep with plus a fan that I have been without for 2 days now, since I have no electric and no where to go. I also tried to get help with Dollar Energy on 8/8/24, but never got a response from them for help.

  Business Response

  Date: 08/29/2024

  Good afternoon,
  
  Upon review of the customer’s account, it was confirmed the
  customer did have a termination notice that was issued in the amount of $625.31
  scheduled on or after 08/08/24. Following two phone attempts by the Company to
  reach the customer, in which messages were left both times, the customer
  contacted the Company on 08/08/24.  She
  requested a medical certificate be faxed to her doctor’s office for a medical
  condition.  The customer provided fax # *************.
  A medical certificate was submitted as per the customer’s request.  The customer was advised at that time that if
  she did not receive a call from our Medical Certificate Dept to please call us
  back to check on the status.  The
  termination date was pushed out to 08/19/24. 
  (10 days) The service was then terminated on 08/27/24 after two more attempts
  had been made to reach the customer in which messages were left, and there had
  been no medical certificate received.
   When the customer called
  about reconnection of the service. A medical certificate was again sent to the
  doctor.  It was determined at that time
  that the number that had been provided by the customer previously was a phone
  number and not the fax number.  The
  medical certificate was resubmitted for the customer to the corrected
  number.   The customer explained that when she submitted
  her prior medical certificate in May of 2024 that the doctor wrote on it “for
  life”.  And although the customer may
  have a medical condition that unfortunately will be with her for life, a medical
  certificate is only good for 30-days regardless of what the doctor made note of
  on the form.  It has been explained to
  the customer multiple times that the medical certificates are only valid for 30
  days.  The customer filed PUC complaint as
  well, and the PUC complaint was closed today (08/29/24) and the Commission has
  upheld the Company’s position and dismissed the case.
  The regulations allow for one medical certificate with a
  limit of two (2) renewals, each at a maximum of a 30-day period per balance.  If the balance has not been paid to zero,
  they are not eligible for another.  
  In addition, the May medical certificate that was received
  was not used and did not count as one of the customer’s medical certificates. The
  customer set up on a payment agreement in May to get the services
  reconnected.  Due to the payment
  agreement that was extended to the customer not being paid, it resulted in the
  most recent notice that ended in the services being disconnected.  There has only been one customer payment
  received on the account in the past 12 months. 
  The customer can seek assistance in her area by dialing 211
  to see what agencies are in her area to obtain help. The customer can also go
  to ******************** to complete an online application for PCAP/WARM or
  contact DEF at **************. Salvation Army and local churches for
  assistance.  The customer can also apply
  for Pennsylvania Emergency Rental Assistance by visiting
  ******************************************* for application information.
  

• Initial Complaint

  Date:08/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive electricity through Ohio Edison of ******* ** *****. They randomly disconnected my electricity in a 90 degree heat wave with an even higher humidity index. They gave me no notice such as mail/phone call. They claim they did but there is absolutely nothing that I have received via mail or via phone. Further, when I called and asked to speak to a manager as I explained it’s illegal to shut off electricity in a heat wave, the worker hung up on me. They refused to turn my electric back on. I am filing a complaint with you guys and also PUCO. I get assistance on my electric because I am poor. I am disabled/jobless. Yet, they disconnected over a very small bill with zero notice in a heat wave.

  Business Response

  Date: 08/29/2024

  Good afternoon,
  

  A disconnect notice was included on the bill issued 7/30/24.
  A copy is attached. On 08/15/24 @ 10:01 AM, the Company attempted to contact
  the Customer by phone.  The call was answered,
  and the house was verified.  The Customer
  listened to the entire message. On 08/16/24, a Personal Notice of Disconnection
  was left at the premise. On 08/28/24, the customer's service was terminated for
  nonpayment.  A post termination notice
  was left at the property. On 08/29/24, the customer contacted the Company
  regarding termination of service. The customer stated her power was
  disconnected for nonpayment and she was not notified. The customer was advised the
  disconnect was included on the bill issued 7/30/24. The following options were
  provided:  The account balance was
  reviewed. The amount the Customer was quoted for restoral included past due
  balance of $50.00 and $35.00 reconnect fee for a total amount of $85.00. The
  Customer offered and paid the requested amount. 
  An order to reconnect service within 1 to 3 days was created.
  

  Please see payment history attached. As shown above, the
  termination notice was issued, and Company attempted two 3-day phone attempts. The
  Company considers the disconnection valid. The Customer paid the requested
  amount to have service restored.  A
  reconnect order has been issued for service to be restored in 1-3 days.    

  
  Thank you,
  

  Ohio Edison Compliance Department         

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The power goes out so frequently, at least once a week. The service is extremely unreliable and it's always a ****** day to day if we'll have power. Especially when it's raining, it's almost guaranteed that the power will go out. We shouldn't have to live in fear that power can go out any time and we shouldn't have to invest thousands of dollars in a generator. What's the issue here JCPL? Is it old infrastructure? If pseg and other electrical companies can do it, you can too.

  Business Response

  Date: 09/09/2024

  The customer has reported ********************** outages on 06/26/2024 and 08/23/2024. The customer has not reported to the company that they are losing service at least once a week. Customers should report any service issues to the company so the company can investigate. Our engineering department will investigate the claim of losing power weekly and follow up. 

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved out of my apt (**** *** ****** **** ******* ***** **) on June 30th, 2024. I made a mistake/did not submit the end date / cancel service properly online.
  
  I tried to rectify this by asking JCPL as well as ********* ********** who own my prior apt to please end my account for **** *** ****** **** ******* **** as of June 30, 2024 and no one will help me and demanding I pay for electric for an apartment I moved out of and have provided proof in the attachment.
  
  I did submit the request for my account to be started at my new property (*** *********** **** *** ** ******* **) with no issue.
  
  I do not want to pay for a property I no longer live at because of a mistake on their website. I have had multiple emails back and forth about this issue and no one is helping me.

  Business Response

  Date: 08/27/2024

  The responsibility for initiating or discontinuing services lies with the customer. The service was officially terminated under the customer's name on August 23, 2024, as it was transferred to a new party. There is no recorded evidence indicating a termination request made through either phone or web channels.
  
  If the customer asserts that the management company bears responsibility for the electricity consumption between June 30, 2024, and August 23, 2024, this matter should be directly addressed with the management company. Upon receiving a formal request via phone from the management company, we are more than willing to facilitate the necessary adjustments.

  Customer Answer

  Date: 08/28/2024

   I am rejecting this response because: I can’t physically get someone to call after multiple attempts and only gave me the attached letter to transfer costs to them which confirms I was moved out. 
  

  i am not paying for electricity for a time I am not there. You’re website should have been more clear and I should not be held responsible. 
  

  i finally figured it out and submitted 8/23 date as JCPL nor ********* ********** is being helpful at all. 
  
  
  

  
  

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Met Ed shall turn my power back on! The are in violation of the law shut off electricity on disabled people. I had to throw out valuable refrigeratored medications because Met Ed told me to get a medical certification. Where in the hell am I getting a medical certification on the spot first off. Second I have no money to drive to the doctor! Who dp they think they are! This is bullying and harassment. It's narrsassistic abuse and unlawful discrimination towards disabled people!
  
  Met ed shall restore service immediately and replace all medications out of their pockets!

  Business Response

  Date: 08/28/2024

  When a customer is past due on their account the company has procedures, they must require before disconnecting service like sending out a 10-day shut off notice and attempting to contact the customer by phone. It appears a shut off notice was sent on 08/12/24 by mail and attempted to contact you on 08/19/24 and again on 08/20/24 in which shows the message was listened to and correct household was confirmed. These procedures are done in accordance with rules and regulations set by the Public Utilites Commission. The company cannot reconnect power without proper payment. If you have a medical condition in the home, please contact the company regarding a medical certificate to see if you are eligible. The company does show a complaint has been filed with the PUC therefore they will advise on reconnection terms. Thank you. 

  Customer Answer

  Date: 08/29/2024

   I am rejecting this response because:
  
  
  I must attend school. I'm on fmla leave. I have no money. I will never have money. Nobody, not even Christian ministry let alone salvation army will help me. Met ed is bending me over. I've made did the math and I figured I owe them $2250.00 that's cutting the bill exactly in half. Which reflects an estimate of what I would have paid should I have had the opportunity to elect an independent supplier. But no, met ed forced me to pay for months I'm not legally responsible for, April, May, June, all of 2023. I'm lawfully responsible for billing dates starting July 2023 to current. It's illegal and met ed has the records. I called in a verified with the rep I spoke too, that the months of April, May, June, 2023 were in fact paid. So I firmly believe I actually owe less than the $2250 I first provided but I would be able to show an actual number anyway since I was never even given the consideration for a supplier. Just forced to pay straight generation fees from met ed. Which everyone knows met ed over charges. So this is unlawful extortion and they will adjust my bill. Met ed shall turn on my electricity and met ed shall provide me protection from shut off while I'm in school waiting to gain access to my 401k. 

  Business Response

  Date: 09/04/2024

  It appears that your service has been restored. As for an alternate supplier it is the customers to shop for an alternate supplier however if the customer does not obtain an alternate supplier then the customer is automatically with Met-Ed. 

  Customer Answer

  Date: 09/04/2024

   I am rejecting this response because:
  Met ed still has me on the hook for $4700 that I'm not lawfully responsible for! The findings of the Pennsylvania Utilities Commission back in a complaint I filed in June 2024 all met ed asked if I lived at the service address and if I used electricity. That doesn't make me legally responsible for paying the bill! Especially if I'm not on the account! I demand this $4700 be removed from my current account. Met ed shall reimburse me the $36 reconnect fee and they shall bill me accordingly to only my new account number ************. Met ed returned payment back to me in July of 2023 which ment I was no longer account holder. Which means from July 2023 to June 2024 I'm not legally responsible for the $4700 Met ed claims. What Met Ed did to me shutting my lights off demanding an egregious amount of money that I'm not responsible for is unlawful, it's extortion, and I will no longer play their games! I am not responsible for Met ed nor their inept staff. I am not responsible for met ed and their confusion between my final payment for July 2023 and start of new service June 2024. I am only responsible for the new account. Should met ed have any further questions about this. Then met ed needs to follow up with the Pennsylvania Utilities Commission. I'm done with this nonsense 
  
  

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Potomac Edison Tampered with the meter, I took a picture of the meter at the beginning of the month Aug (2024) and it was just over 17000 kilowatts - we average approx 1000 - 1200 actual usage, they shut off our power briefly and changed the meter setting; now it is 20000. Even the history of our usage year after year proves our usage. Now they are charging over $500 for one month, I kept my home at 78-80 degrees because they continue to steal from me and overcharge. I am an elderly woman who can 't afford to have this happening over and over again.
  We are being targeted; and it unfair. Every time I pay, they continue to say there is a previous balance; and now they are maliciously changing the meter settings.

  Business Response

  Date: 08/28/2024

  Potomac Edison has a bimonthly meter reading schedule and
  will schedule to read the meter every other month to obtain an actual meter
  reading. When the estimated usage does not
  reflect actual usage, the usage will reconcile when the next
  actual meter reading is recorded.

  The customer is being billed for consumption. The home is
  listed as total electric including electric heating. There has been an increase
  of usage during the summer. With the hot weather and high heat indexes due to
  the humidity, it is possible the jump in the bill is due to an electric cooling
  source, such as air conditioning. Air conditioning in the home will work harder
  each time it is turned on to bring the household to the desired temperature. It
  will also work harder, even when it has been on and running consistently, to
  keep the indoor temperature level the hotter it is outside.
  Ultimately, we cannot advise you exactly why the bill is higher
  than you expected. We are only able to bill the account based on the difference
  between the previous and current month’s meter readings. For a further usage analysis,
  we would advise that you complete our Home Energy Analyzer. Although we cannot
  explain exactly what is using this amount of energy, you can receive a
  customized home energy audit which is designed to help you save on energy cost.
  Simply, log onto our website* ***********************,
  and click the "Usage History" tab located on the left-hand
  side of the screen. A graphic link will then be available for
  the Home Energy Analyzer towards the bottom of the page. This helpful tool will
  analyze your home’s usage to find out how to make it more energy efficient.

  The meter at the location was tested 1/3/23 and the test
  confirmed the meter is accurate and all bills previously submitted are correct.

  The meter was not changed or shut off to change
  the reading. Potomac Edison owns the meter. The meter measures the amount of
  electricity the customer is using for billing, therefore the numbers progress
  forward.

  The account balance is $496.91 which includes a
  past due of $294.35 and current charges of $202.56 due 8/28/24. 

  Customer Answer

  Date: 08/28/2024

   I am rejecting this response because:
  
  
  The business manipulated the meter's reading in August; temporarily shut off our power to do it. I captured the meter readings and show that they are not charging fir actual usage. Continuous overcharging paying customers, not based on actual kilowatt usage. Actual usage disregarded, to justify overcharging they illegally manipulate meter readings.