Complaints

This profile includes complaints for FirstEnergy Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FirstEnergy Corp.

  76 S Main St Akron, OH 44308-1812

• 

  FirstEnergy Corp.

  1910 W Market St Akron, OH 44313-6938

• 

  Jersey Central Power and Light Co.

  1 River Centre 331 Newman Springs Rd Bldg 3 Red Bank, NJ 07701

• 

  Jersey Central Power and Light Co.

  1 River Centre 331 Newman Springs Rd Bldg 3 Red Bank, NJ 07701

• 

  FirstEnergy Corp.

  PO Box 167 London, OH 43140

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The power goes out so frequently, at least once a week. The service is extremely unreliable and it's always a ****** day to day if we'll have power. Especially when it's raining, it's almost guaranteed that the power will go out. We shouldn't have to live in fear that power can go out any time and we shouldn't have to invest thousands of dollars in a generator. What's the issue here JCPL? Is it old infrastructure? If pseg and other electrical companies can do it, you can too.

  Business Response

  Date: 09/09/2024

  The customer has reported ********************** outages on 06/26/2024 and 08/23/2024. The customer has not reported to the company that they are losing service at least once a week. Customers should report any service issues to the company so the company can investigate. Our engineering department will investigate the claim of losing power weekly and follow up. 

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved out of my apt (**** *** ****** **** ******* ***** **) on June 30th, 2024. I made a mistake/did not submit the end date / cancel service properly online.
  
  I tried to rectify this by asking JCPL as well as ********* ********** who own my prior apt to please end my account for **** *** ****** **** ******* **** as of June 30, 2024 and no one will help me and demanding I pay for electric for an apartment I moved out of and have provided proof in the attachment.
  
  I did submit the request for my account to be started at my new property (*** *********** **** *** ** ******* **) with no issue.
  
  I do not want to pay for a property I no longer live at because of a mistake on their website. I have had multiple emails back and forth about this issue and no one is helping me.

  Business Response

  Date: 08/27/2024

  The responsibility for initiating or discontinuing services lies with the customer. The service was officially terminated under the customer's name on August 23, 2024, as it was transferred to a new party. There is no recorded evidence indicating a termination request made through either phone or web channels.
  
  If the customer asserts that the management company bears responsibility for the electricity consumption between June 30, 2024, and August 23, 2024, this matter should be directly addressed with the management company. Upon receiving a formal request via phone from the management company, we are more than willing to facilitate the necessary adjustments.

  Customer Answer

  Date: 08/28/2024

   I am rejecting this response because: I can’t physically get someone to call after multiple attempts and only gave me the attached letter to transfer costs to them which confirms I was moved out. 
  

  i am not paying for electricity for a time I am not there. You’re website should have been more clear and I should not be held responsible. 
  

  i finally figured it out and submitted 8/23 date as JCPL nor ********* ********** is being helpful at all. 
  
  
  

  
  

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Met Ed shall turn my power back on! The are in violation of the law shut off electricity on disabled people. I had to throw out valuable refrigeratored medications because Met Ed told me to get a medical certification. Where in the hell am I getting a medical certification on the spot first off. Second I have no money to drive to the doctor! Who dp they think they are! This is bullying and harassment. It's narrsassistic abuse and unlawful discrimination towards disabled people!
  
  Met ed shall restore service immediately and replace all medications out of their pockets!

  Business Response

  Date: 08/28/2024

  When a customer is past due on their account the company has procedures, they must require before disconnecting service like sending out a 10-day shut off notice and attempting to contact the customer by phone. It appears a shut off notice was sent on 08/12/24 by mail and attempted to contact you on 08/19/24 and again on 08/20/24 in which shows the message was listened to and correct household was confirmed. These procedures are done in accordance with rules and regulations set by the Public Utilites Commission. The company cannot reconnect power without proper payment. If you have a medical condition in the home, please contact the company regarding a medical certificate to see if you are eligible. The company does show a complaint has been filed with the PUC therefore they will advise on reconnection terms. Thank you. 

  Customer Answer

  Date: 08/29/2024

   I am rejecting this response because:
  
  
  I must attend school. I'm on fmla leave. I have no money. I will never have money. Nobody, not even Christian ministry let alone salvation army will help me. Met ed is bending me over. I've made did the math and I figured I owe them $2250.00 that's cutting the bill exactly in half. Which reflects an estimate of what I would have paid should I have had the opportunity to elect an independent supplier. But no, met ed forced me to pay for months I'm not legally responsible for, April, May, June, all of 2023. I'm lawfully responsible for billing dates starting July 2023 to current. It's illegal and met ed has the records. I called in a verified with the rep I spoke too, that the months of April, May, June, 2023 were in fact paid. So I firmly believe I actually owe less than the $2250 I first provided but I would be able to show an actual number anyway since I was never even given the consideration for a supplier. Just forced to pay straight generation fees from met ed. Which everyone knows met ed over charges. So this is unlawful extortion and they will adjust my bill. Met ed shall turn on my electricity and met ed shall provide me protection from shut off while I'm in school waiting to gain access to my 401k. 

  Business Response

  Date: 09/04/2024

  It appears that your service has been restored. As for an alternate supplier it is the customers to shop for an alternate supplier however if the customer does not obtain an alternate supplier then the customer is automatically with Met-Ed. 

  Customer Answer

  Date: 09/04/2024

   I am rejecting this response because:
  Met ed still has me on the hook for $4700 that I'm not lawfully responsible for! The findings of the Pennsylvania Utilities Commission back in a complaint I filed in June 2024 all met ed asked if I lived at the service address and if I used electricity. That doesn't make me legally responsible for paying the bill! Especially if I'm not on the account! I demand this $4700 be removed from my current account. Met ed shall reimburse me the $36 reconnect fee and they shall bill me accordingly to only my new account number ************. Met ed returned payment back to me in July of 2023 which ment I was no longer account holder. Which means from July 2023 to June 2024 I'm not legally responsible for the $4700 Met ed claims. What Met Ed did to me shutting my lights off demanding an egregious amount of money that I'm not responsible for is unlawful, it's extortion, and I will no longer play their games! I am not responsible for Met ed nor their inept staff. I am not responsible for met ed and their confusion between my final payment for July 2023 and start of new service June 2024. I am only responsible for the new account. Should met ed have any further questions about this. Then met ed needs to follow up with the Pennsylvania Utilities Commission. I'm done with this nonsense 
  
  

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Potomac Edison Tampered with the meter, I took a picture of the meter at the beginning of the month Aug (2024) and it was just over 17000 kilowatts - we average approx 1000 - 1200 actual usage, they shut off our power briefly and changed the meter setting; now it is 20000. Even the history of our usage year after year proves our usage. Now they are charging over $500 for one month, I kept my home at 78-80 degrees because they continue to steal from me and overcharge. I am an elderly woman who can 't afford to have this happening over and over again.
  We are being targeted; and it unfair. Every time I pay, they continue to say there is a previous balance; and now they are maliciously changing the meter settings.

  Business Response

  Date: 08/28/2024

  Potomac Edison has a bimonthly meter reading schedule and
  will schedule to read the meter every other month to obtain an actual meter
  reading. When the estimated usage does not
  reflect actual usage, the usage will reconcile when the next
  actual meter reading is recorded.

  The customer is being billed for consumption. The home is
  listed as total electric including electric heating. There has been an increase
  of usage during the summer. With the hot weather and high heat indexes due to
  the humidity, it is possible the jump in the bill is due to an electric cooling
  source, such as air conditioning. Air conditioning in the home will work harder
  each time it is turned on to bring the household to the desired temperature. It
  will also work harder, even when it has been on and running consistently, to
  keep the indoor temperature level the hotter it is outside.
  Ultimately, we cannot advise you exactly why the bill is higher
  than you expected. We are only able to bill the account based on the difference
  between the previous and current month’s meter readings. For a further usage analysis,
  we would advise that you complete our Home Energy Analyzer. Although we cannot
  explain exactly what is using this amount of energy, you can receive a
  customized home energy audit which is designed to help you save on energy cost.
  Simply, log onto our website* ***********************,
  and click the "Usage History" tab located on the left-hand
  side of the screen. A graphic link will then be available for
  the Home Energy Analyzer towards the bottom of the page. This helpful tool will
  analyze your home’s usage to find out how to make it more energy efficient.

  The meter at the location was tested 1/3/23 and the test
  confirmed the meter is accurate and all bills previously submitted are correct.

  The meter was not changed or shut off to change
  the reading. Potomac Edison owns the meter. The meter measures the amount of
  electricity the customer is using for billing, therefore the numbers progress
  forward.

  The account balance is $496.91 which includes a
  past due of $294.35 and current charges of $202.56 due 8/28/24. 

  Customer Answer

  Date: 08/28/2024

   I am rejecting this response because:
  
  
  The business manipulated the meter's reading in August; temporarily shut off our power to do it. I captured the meter readings and show that they are not charging fir actual usage. Continuous overcharging paying customers, not based on actual kilowatt usage. Actual usage disregarded, to justify overcharging they illegally manipulate meter readings.

• Initial Complaint

  Date:08/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was in a contract payment $350 per mth with P U C...never miss a payment for over a year.
  July 24 I paid $350 bill and on Aug. 05 knock at my door, large man said back in Nov. My usage exceeded my $350.00 payment...therefore it carries over the months and I am at default...
  Five (5) minutes later my electricity was shut off...and is now currently.
  No letter in the mail for notice...no calls to my phone for a notice.
  Applied PUC investigation had said back in Nov. I was in default....now it's closed...
  Total balance for reconnecting is $5757.32.......but they will turn it back on for $4660.99.......won't give me another payment plan....
  Trying to use resources for reconnection.. but only have 1500 dollars with my resources...and they won't talk to me at all. Please help me solve this if you can. Thank you

  Business Response

  Date: 08/28/2024

  The customer’s service was terminated on 8/5/24 for non-payment. A termination notice was mailed out on 7/22/24 for $4980.47 scheduled on or after 8/5/24. The company attempted a call on 7/29/24 and the call was answered, and the house verified. There is no record of returned mail. We spoke with the customer on 8/5/24 and advised the amount of $4660.47 was needed to reconnect service. We went through the bills from last year to current to go over the budget and the PUC agreement.
  
  The customer filed a PUC complaint on 8/5/24 and the case was dismissed due to prior PUC agreement ******* had not been satisfied. The customer was set up on the PUC agreement on 3/29/23 for the budget + $112.00/monthly. When the agreement began the budget was $237.00. The budget is based off the previous 12-months of usage and is recalculated quarterly so can go up or down based on usage. The customer is notified of the budget review at the top of the bill and in the messages section of the bill. The customer can review what was actually used versus what has been paid while on the budget under "Equal Payment Plan (EPP) Summary". The customer did not pay the amount due monthly which resulted in the account becoming past due and a termination notice being issued.
  
  Customer has had 2 or more defaulted payment agreements and is not eligible for a new agreement. We spoke with customer on 8/16/24 and on 8/26/24. Customer was never advised that we would not speak with her. 

• Initial Complaint

  Date:08/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer with Jersey Central Power & Light for 6 years. Unfortunately for the last 2 Months the invoices from this were excessively high and way out of the usual range. For example in July 2024 the amount charged was $147.48 compared to $67.94 in July 2023, an increase of 117%. For August I was billed $201.30 compared to $107.41 in August 2023 an increase of 87.4%. JCP&Ls own weather data posted on their website indicate only a marginal temperature increase compared to last year of 2° Fahrenheit, so the argument that the increase may be related to an alleged heat wave is not plausible. I feel that JCP&L billing is flawed, unreasonable and that the company is taking advantage of their customers.
  I request a review of my account and an adjustment to the excessive bills.

  Business Response

  Date: 08/19/2024

  The customer's concerns have been forwarded to a Billing/Resolution Specialist who will investigate and contact the customer.

  Customer Answer

  Date: 08/20/2024

   I am rejecting this response because:
  
  
  I requested a review of the last bills and if justified an adjustment of the in my eyes flawed billing.

  I am rejecting to accept a simple call from a customer service representative without investigating the problem described as a resolution to my complaint. An increase in 117% is simply not feasible, especially given that I was out of the country for 2 weeks which means I could not have used electricity.

  I can only accept a review of the meter reads and billing as a possible resolution.

  Thank you

  Customer Answer

  Date: 08/31/2024

  [[BBB transcription via duplicate complaint auto processed]]

   

  
  I already filed a complaint about Jersey Central Power & Light regarding the invoice for July and August 2024. The charged amount increased by 117% in July 2024 compared to July 2023 and more than 80% in August 2024 compared to August 2023. It is of some relevance to my complaint that I was traveling abroad in June and July 2024, plus JCP&L had a one day power outage which means that the use of electric energy would have not been possible or significantly reduced. Therefore I requested a review of there meter reads and billing for the months of July and August 2024. I never heard back form JCP&L on these questions. The last complaint was then closed by BBB with the response that the business has contacted me, which in my opinion is insufficient as I did not receive an answer to my questions regarding the billed kWh for July and August. Today received a letter in the mail from JCP&L stating that they conducted a meter read on August 27th 2024 (not relevant for the billing cycles in question) and the alleged meter read from this day, which is not responsive to my complaint. How is a meter read from August 27th confirmation for a correct reading in June 4th or July 4th? I would kindly request a review of the already closed billing cycles in question (July and August 2024) with regard to Usage and billing.

  Business Response

  Date: 09/10/2024

  [[BBB transcription via Business response on duplicate complaint]]

   

  Your meter records cumulative energy usage in a manner similar to how an odometer tracks miles driven in a car. To calculate your usage for a specific period, we take the difference between your previous and current meter readings. All subsequent meter readings are cumulative, thereby verifying the energy consumption previously recorded.
  
  Please reach out to us at your earliest convenience at ************ to discuss the details of your meter reading further.

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My electricity service was terminate on Aug 6, 2024 with no notice. They claimed they sent a ten day notice via mail but I don’t receive bills shut off notice because I’m signed up for Ebill.
  Penelec said they attempted to call n left 2 voice mails, I have record that showing they never called . I was told there was a digital ten day notice that was sent to me but they have no record of it. The only letter I got was on my door for termination and it was shut off within 2 mins.

  Business Response

  Date: 08/20/2024

  A review of Company records reveals the following:
  

  07/08/24 - A termination notice was issued in the amount of $1911.47 scheduled on or after 07/22/24.
  

  
  07/15/24 @ 10:04 AM - The Company attempted to contact the Customer by phone. A message was left.

  
  
  07/16/24 @ 05:07 PM - The Company attempted to contact the Customer by phone. A message was left.
  

  
  08/06/24 - Customer's service was terminated for nonpayment. A post termination notice was left at the property.
  

  
  08/06/24 - Customer contacted the Company regarding termination of service. All factors were considered. No medical was presented. All options were provided. Assistance information was provided. The Customer refused to review financial and household information. The Customer was determined ineligible for lower restoral terms. The amount the Customer was quoted for restoral included past due balance of $1818.97 and $32.00 reconnect fee for a total amount of $1850.97. The Customer was satisfied.

  The Customer has had two or more defaulted payment agreements and is not eligible for lower restoral terms. The Customer should pay the requested amount of $1850.97. This includes $1818.97 plus $32.00 reconnect fee to have service restored

• Initial Complaint

  Date:08/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just bought this condo at this property address. I’ve only lived here one month and I just got a bill from Jersey central power and light in the amount of $214.05. My condo is 800 ft.² and I’m never home I’m always at work please investigate this company for I feel this is theft by deception!!!!!

  Business Response

  Date: 08/28/2024

  The customer began service on 07/08/2024. The company obtained an actual meter reading on this date. The first billing cycle ended on 07/31/2024. The company obtained an actual meter reading on this date as well. The bill is based on actual usage. History for this property demonstrates that Summer bills are higher than Winter bills. The bill is correct as rendered. 

  Customer Answer

  Date: 08/28/2024

   I am rejecting this response because:
  
  
  This company is charging way too much money to HOMEOWNERS, who are trying to keep the lights on in the energy running in their home. Somethings should be done about the high cost.

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No electricity for at least 3 days after storms in northeast **** on 08/06/24. Might not be restored for another week per company. UNACCEPTABLE

  Business Response

  Date: 08/14/2024

  Good afternoon, 

  The powerful and historic storm system brought strong winds exceeding 75 mph in parts of **** and western ************, along with rainfall exceeding two inches in parts of eastern ************ and **********.
  Four tornados with winds up to 110 miles per hour tore through the greater Cleveland area, one of which traveled a path 17 miles long and 350 yards wide through the heavily populated area from ********** to ********
  We also had a microburst a wide area of damaging straight-line winds of ***** mph, covering an area of roughly 225 square miles (15 miles wide by 15 miles long) in ********, **** and ****** counties.
  While the ************************ and company meteorologists were expecting the potential for seasonal thunderstorms in the area, the severe magnitude and widespread nature of the storms were not predicted.
  
  This was the most impactful storm to hit The Illuminating Company service territory since July 1993, when a powerful line of thunderstorms caused power outages to approximately ******* of the companys customers. 

  Damage throughout the Greater Cleveland area is significant and widespread.
  While damage assessment continues, as of right now we have confirmed more than 350 broken poles which require replacement.
  Access to some areas has been challenging due to closed roads and downed trees. We continue to work with local communities and tree crews to clear hazards and enable restoration work.
  In many places, damage is in customers backyards, which makes access more challenging and time consuming.

  FirstEnergy crews were in our communities when the storm arrived, and more than ***** additional workers joined the effort in less than 24 hours.
  More than ***** personnel from the company, contractors and mutual assistance organizations are engaged in restoration, including:

  3,743 distribution and transmission line workers 503 FirstEnergy line workers, ***** contractors and 305 mutual assistances
  1,022 damage assessors, hazard responders and public protectors 712 FirstEnergy employees and 310 contractors
  972 forestry personnel 41 FirstEnergy employees and 931 contractors
  274 support personnel 146 FirstEnergy employees, 91 contractors and 37 mutual assistances
  Contractor crews supporting the restoration effort came companies in ****, ************, ********, *******, ********, ********, ********, *********, *******, ******* and *******

  Restoration was ongoing around the clock, with power actively being restored to customers all the time.
  FirstEnergy estimates that power was to be restored to the vast majority of customers by Wednesday, August 14.
  Global ETRs are an estimate of when service will be restored to the majority of customers following major outage events; many customers will have service restored sooner, based on the level of damage in their area. 
  Global ETRs are utilized while crews are restoring power and assessing the full extent of damages.
  As additional information about necessary repairs is understood, more detailed ETRs are provided. This can take up to four days, depending on the severity of the event.
  Customers can locate their best current Individual ETR by logging into their account at www.firstenergycorp.com, texting STAT to *****, or viewing the outage map at www.firstenergycorp.com/outages.
  
  FirstEnergy understands the frustration and inconvenience experienced by customers when power is disrupted. We appreciate your understanding and support.

  For this particular customer: ********************** customers service was interrupted at approximately 3:50PM on 08/06/2024 due multiple instances of overhead line failure and subsequent circuit breaker lockout. These line failures were caused by a storm that produced high wind and rain conditions affecting much of northeast ****. The customers service was restored at ****** on 08/08/2024 after Illuminating Company crews performed necessary actions to safely isolate existing hazards to the public and make permanent repairs to overhead lines.

  There is no credit to be given as FirstEnergy only charges for electricity that is being used.  If the customer needs to file a claim for loss of food, etc.  they would need to contact their homeowner's insurance company. 

  Thank you and have a nice day. 

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am asking JCP&L to test the meter and make sure it's functioning properly. I checked my monthly billing history (see uploaded invoice) and noticed a strange spike in your bill. I also checked the meter myself every day since August 2 and found that there was nothing unusual about the meter and that it was working normally up to that point. I believe the spike in my bill this month was a mistake by the person who checked the meter, so I'm requesting that you send someone out to check the meter for accuracy as soon as possible.

  Business Response

  Date: 08/26/2024

  The high bill was the result of an incorrect reading being entered, which resulted in the bill for $326.17. This was corrected on 8/13/24 with the new bill amount of $15.96. Our apologies for the error.