Complaints

This profile includes complaints for FirstEnergy Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FirstEnergy Corp.

  76 S Main St Akron, OH 44308-1812

• 

  FirstEnergy Corp.

  1910 W Market St Akron, OH 44313-6938

• 

  Jersey Central Power and Light Co.

  1 River Centre 331 Newman Springs Rd Bldg 3 Red Bank, NJ 07701

• 

  Jersey Central Power and Light Co.

  331 Newman Springs Road, Bldg 3 Red Bank, NJ 07701

• 

  Jersey Central Power and Light Co.

  331 Newman Springs Road, Bldg 3 Red Bank, NJ 07701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a final bill of 61.60 through a debt collections agency. Ohio Edison is now trying to charge me a second "final bill" of 41.60, which they refuse to drop. This final bill, btw, is only because their website is so horribly mismanaged that they didn't cancel my service like they were supposed to, and so I was continuing to pay the electric for an apartment I was no longer living in, unbeknownst to me.
  
  They sent me early morning text harassing me about this debt without my consent to texts.

  Business Response

  Date: 09/07/2023

  Good afternoon,

  On 12/11/22, the customer submitted a move-out request via
  web/online for a move-out date effective 12/12/22. Per customers request a
  move-out was placed on the account and service was taken out of ******* *********** name 12/12/22. The same day the customer requested a move-out on 12/12/22
  a regular bill issued for the total amount of $55.46 for the service dates of
  11/8/22 to 12/8/22 due 12/27/22. The previous bill of $55.46 remained unpaid
  and on 12/19/22, the final bill issued for the service dates of 12/9/22 to
  12/12/22. The final bill included the past due balance of $55.46 and current final
  bill charges of $6.14 for a total amount of $61.60 due date 1/3/23. The bill is
  correct as rendered. 

  Thank you. 

• Initial Complaint

  Date:09/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Firstenerg(was Illuminating company of Cleveland) y apparently refuses to fix 5 streetlights in a row on my street. Made several reports since Sept 1, but they haven't even come out to fix. Customer svc. cant tell me if anything has been done, wont let me talk to line unit, refused to connect me to actual repair people, violated their own rules that were to fix in 3 days, been over 7 days etc. Extremely frustrating, poses health/safety issue, they seem to not care at all about dangers posed by street being completely dark

  Business Response

  Date: 09/11/2023

  Good afternoon,
  
  On 09/07/23, company personnel investigated, and all lights are on ********* from ********* to South Green are working except for 1 light. That light on P#****** was address on 09/08/23. 

  Thank you, 

  Compliance

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They continue overcharging me and are estimating my bills after a meter reading was sent in. I’ve sent in a request to update my meter several weeks ago.

  Business Response

  Date: 09/11/2023

  This service is on annual reading due to the location being on a secondary back road in a remote area that doesn’t see much treatment if any in the winter months and the meter is currently on the back side of the home and inside a porch that has been converted into living space. The home is in a fenced in yard and the customer has several dogs.
  
  Statement of account is included. 
  
  8/1/23, customer provided a meter reading of 3719, that reading was used for the 8/1/23 billing that issued on 8/3/23.
  On 8/7/23, the customer provided a meter reading of 2766, the 8/1/23 bill was reissued to a estimated amount based off the new customer reading provided. 
  
  8/28/23, customer provided a meter reading of 3026.  The bill issued on 9/5/23 for service up to 8/30/23. The estimated read for 8/30/23 was based off the customer read provided on 8/28/23.
  
  The meter reading supervisor visited the location to see if the meter could come off annual reading. He provided the following information: The house is located inside a fenced in yard and Mr *** has several dogs that were barking aggressively from the porch. They were not able to come off the porch at the time I was there but not sure how it would be monthly. Meter location is around the back right hand side of the home and inside a porch that has been converted into living space. Open doorway beside of meter was a bedroom. 
  I was able to speak to Mr. *** while at the location and he told me that he was hoping to have the service upgrade completed soon. After service upgrade has been completed, we will be able to install an AMR meter and read from the roadway as long as new service is placed on the front of the house like he said he was going to do.  The meter was read at3152 which confirms the previous bills are correct.  I also told him that we would try to get the reading next time we came thru on regular schedule but because of the dogs I could not guarantee that. I explained to him that once his service upgrade was completed that we would install the AMR meter and he would then be able to receive monthly readings with weather permitting due to the location of the home on a secondary back road in a remote area that doesn’t see much treatment if any in the winter months. Customer seemed to be happy with this arrangement and said that he is usually home to just honk the horn if we wanted to try to read it and he would know we were there. Updating account at this time to show Honk Horn and read more often. 
  
  The customer has the option to provide a meter reading monthly. The bills provide the dates the reading can be provided.  If the reading is not on the exact billing date then the bill would be estimated based off the customer reading provided. 

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waited a month for first energy to install a box for our new home and instead of installing the new box they locked the old one. We have been with our power for 7 days now. The temperature is unbearable and our food and some medicine has spoiled. We have called First energy a hundred times in the last week with no help. They are an abusive company.

  Business Response

  Date: 09/07/2023

  Good afternoon,

  I am not able to locate an account for a **** ******** with that zip code or phone number.  Is there any other information I can search on?

  Thank you,

• Initial Complaint

  Date:09/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying for a month to get electric service at are new residence with no luck the electric company said they sent my past bill from yrs ago to collections cause when I called to check my bill had been paid in full . They now saying i have to pay collections in order to get electric services an that I have to pay them as well the amount of ****** I had contacted a lawyer to make sure as i know when collections gets a bill they pay the company off in full meaning electric company got paid an collections takes a 50 50 chance of getting paid back for paying off a bill however the electric company has been paid an can not collect a debt that a collections company paid off also can not legally prevent someone from getting services if bill was already sold to collections. We need service we have kids . My fiancee was told to call an start applaction in her name which per request from first energy to do so they refused her an stated they had a applaction in my name they already started an could not give her service intill we paid my bill off from collections this again is illegal an is keeping ppl from haveing the things they need an cant go without expecially with ********* involved . The amount of 563 is now between me an the collection agency not first energy who is trying to collect more money for them selves when bill was paid in full by a collection company .

  Business Response

  Date: 09/11/2023

  The Customer had previous service with the ********************** at ********************************************************** from 6/9/20 to 8/25/21, acct #************. The service was cancelled on 8/25/21 due to the service being disconnected for nonpayment.  While the service was active the payments received were $114 on 8/17/20, $100 on 3/2/21, $205 on 4/28/21 and $109.00 on 6/29/21.  The final balance owed was $562.49 and is still outstanding at this time.  This balance has not been sold to any collection agencies.  The company did have an outside collection agency attempting to collect the balance on behalf of Mon Power.  If payment is made to the collection agency, then the payments are turned over to Mon Power and deducted for the balance owed.  The collection agency received no payments from the customer.  ********************** received no payments after the service was cancelled. The full balance is due. The company is within the statute of limitations to collect this balance.   The company has established service at the new location into ***************** name and the outstanding balance of $562.49 has been transferred to the new account. The transferred balance and security deposit will be included on the first bill and customer can contact the ********************** when the bill is received if payment arrangements are needed. 

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -8/24: JCPL had faulty wiring that caused a dangerous situation with our neutralizer and resulted in a power surge, breaking numerous appliances including our AC. -JCPL admitted to this fault & let us know they would be scheduling a dig out to rewire our neutralizer underground within the week. -We have had to call at least 20 times and have been dismissed, passed off onto the next department, spent HOURS on hold, and told the team would be out there within the week. This has now been going on for THREE weeks with no AC, during a heat wave, with A NEWBORN BABY! -My family has had to couch hop, sleep downstairs for coolness and has experienced great distress (not to mention that we now need to get a new AC unit, dishwasher, along along with other appliances and cannot do so until they complete this wiring job) -We have been told by JCPL associates that its not the maintenance ********* to call us to update us & that they will be out within (said timeframe) that was then pushed back 3 times. -We desperately need assistance in escalating this issue.

  Business Response

  Date: 09/18/2023

  Extensive work had to be completed for this job, causing it not be able to be immediately repaired. The final repairs for this customer were made on 09/07/2023, restoring service. It has been confirmed that the service is fully restored. 

• Initial Complaint

  Date:08/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our electric was turned off after establishing a payment plan with Potomac Edison. Once final payment was given they denied turning the services back on same day. Potomac Edison was informed that we have a 8 week old new born who takes breast milk. We would need our refrigerator working to continue to store the breast milk in our freezer and refrigerator. We also informed the company that we primarily breast pump for the baby and would need electricity to do so. The representative informed us that they only turn services back on same day for customers who have a member on life support. We were informed that our concern was not urgent and will be denied. We will have to wait until the next business day for services to be turned back on.

  Business Response

  Date: 08/31/2023

  The last payment recieved prior to a termination notice issuing was 5/29/23. A termination notice issued to the customer 8/14/23 for $776.99 with a termination date of 8/29/23. Company did not receive payment and service was disconnected. Customer paid on 8/29/23 for restoral and ********************** placed reconnection order. Company will attempt to restore service as soon as possible, however restoral timeframe is until next business day. ****************** was reconnected 8/30/23. 

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JCPL estimated my meter readings from April to September of 2022. I received a nearly $2,000 bill when they finally read my meter. They estimated my useagenextremely high during this time. This year, the meter reader once again refuses to enter my yard because I have dogs. My dogs are always inside and never left out unattended. I have relayed this with no change. I requested several times for an automated meter to be installed. They declined. Because of last years high estimations, they based my current bill (still estimated) off last years inaccurate estimations. I installed solar and received JCPL authorization to activate on June 12th, 2023. JCPL installed an automatic meter during that process. JCPL continues to estimate my bill and not apply Solar credits. Lastly, residential customers with solar fall under commercial at JCPL. There is no phone tree option for commercial billing. You have to call and spend **** minutes navigating the phone tree and another 30+ minutes typically to speak to an operator. However, every time they say I need to speak with commercial and transfer me. I then wait another 30+ minutes. Please help me stop getting over billed and help me get JCPL to fix their phone tree

  Business Response

  Date: 08/28/2023

  The customer's concerns have been escalated to a Supervisor in Meter Services to investigate the matter. 

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  there is handicapped blind girl living in this house. 22 days ****** power and light has been playing games. we are mid construction meter was supposed to be connected JCP&L instead of moving the meter they disconnected. their game is a loophole that they are using by saying we can't do work until invoice is paid and they are so conveniently not producing one. I don't want to express motives here however there I can't understand how they can let this go on for so long. Especially for blind girl namely ************************** it poses her a risk being at a location that she isn't accustomed to can god forbid be very dangerous. great safety measures and acclimating were neccesary for **** **** at this home. this delay in power is not only inconvenient it poses great risk for her health and safety.

  Business Response

  Date: 08/28/2023

  The customer's issues have been escalated to the appropriate group who will research / investigate the matter.  

• Initial Complaint

  Date:08/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sometime this spring or summer without notice part of a large wysteria that was in close proximity with wires on a utility pole at the curb of our property was sprayed with an exfoliant.
  We had been away for two months, and when we returned on August 6th we were aghast to see this huge swath of ugly and dangerous dead growth.
  
  We are extremely concerned about this potential fire hazard as the front of our home is faced with a large two story wooden infrastructure that supports a large wooden verandah.
  
  I immediately phoned Penelec to complain, and to ask that this dangerous eyesore be removed.
  it was almost impossible to find the department that is in charge of these complaints – – forestry.
  
  I have since placed 11 calls through this company is incredibly Byzantine phone system that makes customer contact nearly impossible
  
  Last week I had a phone call from a person who said that he was going to look into this, and to date no one has come to remove this very disturbing excrescence. When I tried to phone this person again, his phone rang, but could receive no messages as the message capability was full.
  
  With hot and dry weather in the forecast, we are extremely uneasy about the proximity of this great flammable nest of dried up and dead plant material

  Business Response

  Date: 09/05/2023

  Forestry and Line are going to work together to remove this issue, Forestry has spoke with this customer.

  Customer Answer

  Date: 09/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  a crew arrived yesterday evening and removed the potentially dangerous public eyesore.

   

  we are grateful to the BBB because absolutely no action was taken after many calls to Penelec. THANK YOU FPR YOUR POSITIVE POSITION IN SO MANYNCOMMUNITIES.