Complaints

This profile includes complaints for FirstEnergy Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FirstEnergy Corp.

  76 S Main St Akron, OH 44308-1812

• 

  Jersey Central Power and Light Co.

  331 Newman Springs Road, Bldg 3 Red Bank, NJ 07701

• 

  FirstEnergy Corporation (Cleveland Area)

  6200 Oaktree Blvd. Independence, OH 44131

• 

  FirstEnergy Corporation (Cleveland Area)

  6896 Miller Rd., Room NRHQ-2 Brecksville, OH 44141

• 

  Allegheny Energy Inc

  5404 Evans Rd Erie, PA 16509

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JCPL first energy company has a program for customer to recycle 2 Refrigerators at $50 ea, and up to 2 AC or Dehumidifier at $25 ea. I schedule appointment from link on First energy website on 8/3/23 with their recycler to pick up 2 refrigerators, 1 Ac unit and 1 Dehumidifier from **** Recyling which the program is sponsored and paid out by the utility company. First energy and **** Recyling are unresponsive to pickup the schedule appliances and refusing to SEND $150 Check or credit my electric account the $150 owed to me.

  Business Response

  Date: 08/22/2023

  Unfortunately, the Appliance Recycling program is temporarily suspended.

  There
  is currently no timetable for program restart.  Customers
  can visit the program webpages for future updates:  ************************

  If you have questions on existing appointments or
  incentive inquiries, please direct them to **************.

  We apologize for any inconvenience. 

  Customer Answer

  Date: 08/22/2023

   I am rejecting this response because:

  I scheduled appoint on 8/3/24 on first energy (JCPL) website for the 2 Refrigerators, 1 AC Unit and 1 Dehumidifier and have a conformation for $150 incentive for recycling the items with a confirmation # *********. I believe First Energy Corp. is committing a crime of falsely having program that they never intended to fulfill the legal binding contract of the recycling program. I DEMAND THE PAYMENT OF $150 as stated in the AGREMENT AND WILL BE ALSO CONTACTING THE STATE *** AND ** CONSUMER FRAUD DEPARTMENT IF THIS MATTER IS NOT PROMPTLY RESOVLED.
  
  
  

  
  

  Customer Answer

  Date: 08/25/2023

  Hello

  I checking First Energy Website today 8-25-23 they have updated a website page Under there appliance Recycling.  An attached is a copy of pdf of their website page.

  "If you have not yet received a rebate check from **** Recycling
  , rest assured we will honor your rebate and appreciate your patience as we resolve this issue. We will contact you as soon as possible regarding your rebate payment"

  It Clearly show FIRST ENERGY is the responsible party of this Appliance Recycling Progam and taking responsible for there third party processor for not providing rebate Checks.

  I request immediate payment of the $150 owed to me from the recyinling program for the (2 Refigators at $50ea ,1 Ac unit and 1 Dehumidifer at $25ea  for Total of $150 dollars.

  -****

   

   

   

   

• Initial Complaint

  Date:08/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billing or collection of final electric bill after moving. This is the second time I have moved out of an Ohio Edison area and I paid my bill up to date prior to leaving the residence. Months after I moved I receive a call from a bill collector on their behalf for 50 more dollars. This has happened twice now and they never seem to disclose this portion of the bill prior to me paying the final amount over the phone. Makes me wonder if they are scamming others and using the money to pay politicians?
  
  Had issue at both addresses shown below:
  
  *** ******* *** **** ******, ** ***** and *** ***** **** ***** ******, ** *****

  Business Response

  Date: 08/25/2023

  Regarding the account at
  **** Hunting Run ******, ** ***** (************):
  The Customer had service at
  this location from 11/27/19 to 08/10/22.
  A bill was issued to the customer
  on 07/21/22 for usage from 06/18/22 to 07/19/22 in the amount of $245.38 with a
  due date of 08/04/22.
  On 08/19/22 the payment of
  $245.38 was received.
  A Final bill was issued 08/22/22
  for usage from 07/20/22 to 08/10/22 in the amount of $382.86 which included a
  carryover amount of $245.38 + $137.48 ($74.92 Ohio Edison final charges +
  $62.56 supplier final charges) with a due date of 09/06/22. 
  It appears the processing of
  the payment for $245.38 and the processing of the final bill crossed each
  other, and the payment did not reflect on the final bill.  The customer had a final balance of $137.48
  due 09/06/22.
  On 09/10/22 final Ohio
  Edison charges of $74.92 was transferred to the customer’s new account at ***
  ***** **** ** ******, ** *****.  The final
  supplier charges of $62.56 could not be transferred and remain due on the
  account.
  
  Regarding the account at ***
  ***** **** ** ******, ** ***** (************):
  The Customer had service at
  this location from 08/05/22 to 06/07/23.
  A bill was issued 06/06/23 for
  usage from 05/03/23 to 05/31/23 reflecting a credit balance of $283.00 with nothing
  due at that time.
  A Final bill was issued
  06/30/23 for usage from 06/01/23 to 06/07/23 in the amount of $56.34 due
  07/14/23.   The final bill included the carryover credit
  balance of $283.00 + $339.34 ($26.20 Ohio Edison charges + $287.12 budget true up
  + $26.02 supplier charges) leaving a final balance of $56.34.
  On 08/18/23 the payment of
  $56.34 was received.
  
  Attached are account statements
  for both accounts.

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became a **** Gas & Electric Customer on 6/23/2023.
  
  
  **** Edison verified on 6/26/2023, they received notification from **** Gas & Electric about the switch
  
  I called **** Edison, during week of 6/26/2023, and was told " yes we received notification concerning switch and the next meter reading at the beginning of July would be the last reading and then I would be on **** Gas & Electric approximately on 7/5/2023
  
  **** Edison did not make the switch and charged me until 8/3/2023. This costs me approximately 0.05 more per Kilowatt Hour, effectively doubling my bill,
  
  Early August I received a LARGE BILL FROM **** EDISON, I called them and said why are you billing me? I switched to **** Gas & Electric 6/23/2023 and you had plenty of time to make the switch. They said 9 days not enough time to switch providers, I said how long does it take you to process a payment, I was told same day. I said very convenient you can process payments in 24 hours but it takes you 5 weeks to process a customer who wants to switch providers.
  
  I will be paying this bill on time, but I am very disappointed at this type of baloney just to get more money by what I what I thought was a fair company and here is their mission statement
  
  We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

  Business Response

  Date: 08/16/2023

  Good afternoon,
  

  The company received the enrollment request for **** Gas
  & Electric on 6/26/23. On 6/26/23, a supplier enrollment letter was issued
  to the customer confirming that **** Gas & Electric is becoming the
  electric generation supplier on the customer’s next meter reading, which is
  August 4, 2023. Please see the attached copy of the letter. Once supplier
  enrollments are received it can take one to two billing cycles.
  

  On 6/30/23, the customer spoke with a representative to see
  if supplier enrollment had been received. The supplier was confirmed as
  received for the account the representative advised it takes a bill cycle
  before enrollment so they will most likely get one more bill before the
  enrollment takes place with **** Gas & Electric. The representative advised
  the customer will receive another bill from **** Edison. Advising the August
  bill will be with the new supplier, **** Gas & Electric.
  

  On 8/8/23, a bill issued for the meter reading dates of
  7/5/23 to 8/3/23 for the current charges of $329.75 from **** Edison only due
  8/22/23. As stated on the supplier enrollment letter issued to the customer, ****
  Gas & Electric will begin billing the customer for the supplier charges on 8/4/23
  which will be the next bill issued to the customer.
  

  Thank you.

  Customer Answer

  Date: 08/17/2023

  The response from **** Edison is inaccurate. The next reading was not in August as the response states, it was 7/5 which can be verified by looking my bill which states actual reading 7/5 which was the next reading after confirmation on 6/26.

  also, the statement “ can take 1 to 2 billing cycles to process” is completely self serving and ridiculous. 
  

  **** Edison states received on 6/26 and next reading is the last reading, well the next reading was by their bill 7/5. This gave **** Edison 9 long days to make the switch.

  I would guess **** Edison always takes 2 billing cycles.

  Customer Answer

  Date: 08/17/2023

   I am rejecting this response because:
  
  
  I respond with extra info.
  

  **** Edison’s letter is inaccurate, they state, change will take affect after next reading. They say the next reading after 6/26 is in August, however by their own document ( my bill) states reading 7/5. So therefore they charged an extra month in error.

  Business Response

  Date: 08/21/2023

  Good morning,

  The supplier letter that issued to the customer stated the following: This letter is simply a confirmation that **** Gas & Electric is becoming your electric generation supplier on your next meter reading, which is August 04,2023. The letter indicates that the supplier will start on the next meter reading. 

  Thank you. 

  Customer Answer

  Date: 08/21/2023

   I am rejecting this response because:
  **** Edison admits on 6/26/2023, that **** Gas & Electric will become my new supplier on the NEXT METER READING. **** Edison bill says the next reading was 7/5/2023. Facts are in my favor, 7/5/2023 comes before 8/4/2023, therefore the NEXT METER READING was 7/5/2023. **** Edison admits they are Wrong. **** Edison did not live up to their own statement NEXT METER READING.

  I will only accept a refund, let’s go to small claims court, this is an open and shut cases. 
  

  refund please

  
  

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted MonPower/First Energy Corp in May 2023 to have a power pole set at a new residence. I finally received an email with a ** # and I contacted ***** ****** in ******, ******* ******, and he came out and told me where the pole should be set.
  I’ve called, left messages and I’ve emailed and no one will contact me as to when my pole can be set. I’ve been given the run around on the phone today by being switched to different people and the lines being tied up. When someone calls me back, they say I’ve reached the wrong department, and I have to be transferred. That results on me waiting on a call back from another department, which ends up being the wrong department again.
  I’m having to live with family or friends because I don’t have any power which is ridiculous. I realize we’ve had storms and the departments are busy restoring power that has been lost. But I just need a pole set that I can hook to and have my own electricity.
  I need to have power because I use a CPAP machine at night or when I’m asleep. This is a medical necessity for me.

  Business Response

  Date: 08/18/2023

  The engineer contacted the
  customer on 8/16/23 to ensure they had the correct
  contact information.  The engineer had not received any messages from the
  customer.  
  The designer and lines
  supervisor made a site visit to ***** ******’s new home location 8/17/23.  It was discovered the customer has multiple items to complete, besides
  the electrical, before she meets the permanency requirements. Once the company receives an electrical
  inspection, the customer's job will placed on the schedule for installation. Currently we are working on a 4
  to 6 week wait time once all requirements are met. We will make every effort to find an
  opportunity to schedule this job as soon as possible.

  Customer Answer

  Date: 08/18/2023

  [BBB transcription via email]

   

  I received a call from MONPOWER this morning regarding my power installation. They have sent me a list of inspectors so I can have my work inspected and once the inspector gets back to them they will install my pole. 
  Thank You for your help. 
  
  

  
  

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The power company is not trying to work with my household at all. We've asked for a ten day extension they told us no. We did file for ****************** and are waiting for the response. And we are a family with zero income at this time.

  Business Response

  Date: 08/16/2023

  West Penn Power does not provide their customers with extensions; however, the customer may be issued their dispute rights which allow the customer 10 days to contact the *************************** if they are not satisfied with the outcome of their call and depending on the time frame of when the customer calls the customer may be given a new termination date which would be 10 days out and may seem like an extension. The company may only issue the 10 day hold one time per termination notice. If a customer is to release the call the 10 day hold might not be available as the rights are sent manually through the mail. It is the customer right to contact the *************************** anytime he or she are not satisfied with the company and their decision. 

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached Word document.
  
  Attached is the webpage referred to in the complaint at the time of this complaint.

  Business Response

  Date: 08/21/2023

  The Customer was sent a deposit warning letter on 05/25/23.  A copy of the letter is attached. The Customer did not make timely payments following the letter and was billed a deposit of $294000.00 on 05/15/23. A bill was issued to the Customer on 05/15/23 which included the deposit and following message; "A security deposit has been billed to your account. If you are unable to pay the deposit in full, you have the option of paying the deposit in three installments: a 50 percent initial payment will be due with your first bill, another payment of 25 percent will be due with your second bill and a final payment of 25 percent will be due with your third bill. Please note that the deposit installments will be in addition to your monthly bill amount. Please contact us at ***-***-**** if you would like to pay the deposit in installments. Your security deposit will be waived if you are confirmed income eligible for a customer assistance program. To apply, please contact Dollar Energy at ***-***-**** to provide your income information and discuss eligibility."

   

  The entire requested deposit is unpaid.  

  A deposit was
  requested in accordance with 56.31.  The
  Company used an outside credit source to determine the Customers credit risk
  and they have the option of contacting the agency who prepared the report;
  Experian National Consumer Assistance Center.
  
  When a new Customer
  applies for service, the Company uses Experian to check the credit score.
  Company applications representatives do not see an applicant's credit score.
  The representative receives a prompt for the security deposit requirement. The
  representative then processes the security deposit requirement with the
  applicant per Company procedure. 
  

• Initial Complaint

  Date:08/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RECEIVED A "CONFIRMATION" LETTER FOR A CHANGE OF ELECTRIC SUPPLIER THAT I NEVER REQUESTED FROM THE ILLUMINATING COMPANY {FIRST ENERGY} TELLING ME AEP ENERGY INC. "IS BECOMING MY ELECTRIC GENERATION SUPPLIER ON YOUR NEXT METER READING.
  
  ACCOUNT: ************
  
  CUSTOMER ********************

  Business Response

  Date: 08/14/2023

  Regarding account ************,
  which is the account number included in the compliant, under the name of *****
  * **** at service address **** ***** ***** ** *********, ** *****

  The Customer was signed with AEP Energy through Govt Aggregation.

  On 08/04/23 CEI (The
  Illuminating Company) received enrollment request from AEP Energy as the Customer’s
  supplier.

  On 08/04/23 a letter was sent
  to the Customer confirming AEP Energy becoming their supplier effective 08/22/23
  and also advising if they do not want to change suppliers to call Customer Choice
  at 1-800-***-**** within seven calendar days of the postmark date on the
  letter. Copy at the letter attached.

  The Customer has not
  contacted the Company regarding the letter received or to request the contract
  with AEP Energy be rescinded.

  If the Customer does not
  want AEP Energy as their supplier, they would need to contact AEP Energy to cancel
  which would revert the Customer back to CEI (The Illuminating Company) as their
  supplier. 

  Customer Answer

  Date: 08/15/2023

   I am rejecting this response because: THIS RESPONSE IS IN REGARD TO AN ENTIRELY DIFFERENT ADDRESS THAN MY OWN.  MY ADDRESS IS **** ***** ***** ***** *********, **** *****.  I NEVER SIGNED UP TO SWITCH COMPANIES SO IT IS INCUMBENT UPON FIRST ENERGY TO RECEIND THE CHANGE.
  
  
  
  

  Business Response

  Date: 08/16/2023

  The Company has
  not received any information regarding a supplier change on account
  ************ for the address of **** ***** ***** ** *********, OH and no letters
  have been issued to the Customer on this account regarding a supplier change on
  the account.

  The Customers supplier on this account is The Illuminating
  Company (CEI).

  Customer Answer

  Date: 08/16/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JCP&L offer autopay using credit card. However, they charge customer's credit card 10 calendar days prior to due dates (e.g. due date of 8/17, credit card is charged on 8/7). When asked why they are charging my credit card 1/3 of the month before due date, their response is that its part of their T&Cs. The Company offer one time credit card transaction but also charges a convenance fee. They also say you can use your checking account, but with hyper inflation and significant rise in rates (my August bill was $684, with two previous months being estimated) consumers are living on a tight budget and we need to use the credit card to manage these expenses. I am requesting the company to adopt a more consumer friendly policy and allow the customer to choose what day they want their credit card to be charged from bill issue to bill due date. Current policy is extremely punitive when my credit card is charged 10 days ahead of due date.

  Business Response

  Date: 08/11/2023

  JCP&L does understand you may be unhappy with our position.  We also are concerned with your satisfaction but unfortunately, we are unable to comply with your requests to change the processing or timeframe of the automatic credit card payment program.

  Customer Answer

  Date: 08/11/2023

   I am rejecting this response because:
  JCP&L is not providing any legitimate reason as a matter of fact no reason.  There are many utility companies including *********************** and many other utilities that are regulated and who do not take customer's money 10 days ahead of due date.  Company is acting as a monopoly by saying this is the way it is. You are a regulated company and should have much better customer friendly policies.  

  Business Response

  Date: 08/21/2023

  The company has reviewed the matter and after further review, the companys position remains the same.

• Initial Complaint

  Date:08/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JCP&L provides street lighting for our HOA, ******** ** ***** *********.
  For years we have been charged approximately $246 per month for fixture charges in addition to the charge for the electricity usage. We have reported multiple issues with the fixtures leaning, needing painting and at least two of the fixtures do not light. JCP&L has been unresponsive. We still have the same issues even after reporting this to them multiple times. Considering the amount of money they charge us in fixture fees each month, they need to correct the deficiencies.

  Business Response

  Date: 08/08/2023

  The customer's concerns have been forwarded to Line Operations. 

  Customer Answer

  Date: 08/09/2023

   I am rejecting this response because:
  while there was a crew here to replace light bulbs, they did not address the leaning pols and the poles that are in dire need of painting.  Since we are being charged monthly for rental of these the least they can do is keep them upright and properly painted.  I am enclosing just two examples of some of the painting/leaning pole issues that we have here that remain unresolved.  I have 144 very unhappy residents of this HOA that would like to see something for all the money they pay for these.
  
  

  Business Response

  Date: 08/11/2023

  The additional information has been documented and forwarded to Line Operations.  

  Customer Answer

  Date: 08/16/2023

   I am rejecting this response because: while they have insured that the lights are all working - they only straightened some of the leaning poles and have not painted any of the poles.  Poles are unsightly yet we are continually charged a monthly fee for them.
  
  
  
  

  Customer Answer

  Date: 08/18/2023

  I have been contacted by two individuals from First Energy.  They have been very helpful and as a result I now wish to change my prior response to acceptance of their solution.,

   

• Initial Complaint

  Date:08/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have emailed this company wrote letters! I am a identity theft victim threw a family member, who uses my personal Information to make online purchases or put things in my name which is hurting my credit score! I am not paying this bill! I spoke to several representatives and was told this will be handled and removed from my credit report! It has not! Im seeking help in this matter or I will just file a claim with small claims court! This is hurting my credit score causing pain and suffering! I want this account removed and closed immediately As stated it will be and has not! Im very upset about this! I have court documents showing I am a victim and this is just fraudulent! Please remove this account update my credit score immediately please

  Business Response

  Date: 08/09/2023

  Good afternoon,

  I am not able to locate an open account or an account at the provided address.  Could the dispute be for a different residence?

  Thank you,

  Customer Answer

  Date: 08/10/2023

  Yes this account is for a ************************************************************************! Thank you
  
  

  Business Response

  Date: 08/14/2023

  Good morning,

  The service at ******************************************************************************* started in the customer's name on 11/01/21 and ended 03/13/23.  The application was submitted on 02/25/23 with an individual who could verify all of ******************** information.  The company has not been notified of any concerns of Identity Theft.  The customer should file a police report with the location statation as well as a dispute with the FTC.  This information should then be provided to the company for investigation.

  Thank you,