Complaints

This profile includes complaints for FirstEnergy Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FirstEnergy Corp.

  76 S Main St Akron, OH 44308-1812

• 

  Jersey Central Power and Light Co.

  521 Main Street Allenhurst, NJ 07711

• 

  Jersey Central Power and Light Co.

  1 River Centre 331 Newman Springs Rd Bldg 3 Red Bank, NJ 07701

• 

  Jersey Central Power and Light Co.

  331 Newman Springs Road, Bldg 3 Red Bank, NJ 07701

• 

  FirstEnergy Corp.

  PO Box 167 London, OH 43140

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not had a consistent bill since I started with this company a year ago. When I started, I requested to be placed on a payment plan that would be about $130. The amount has fluctuated and increased. There's an area on each bill that says "manual adjustment", with no clarification. When I call and ask about this amount, they said it's only based on usage, but there's never an answer as to who is adjusting my bill, and why they are adding or removing $100 or more from my bill. They offer a payment plan that factors in the previous tenants usage. It's either the payment plan or billed on personal usage. When I was not on the payment plan, my bill ranged from $200-$600. Not only is this not physically possible, but the only answer I've received is that the bill is based on readings. I live in a 1 bed/1bath, so for my bill to fluctuate this much is concerning. I am not planning on paying when my bill is fluctuating this much. A request was made around May 2023 for a technician to come to the apartment and perform a reading, but I never received an update. This will be the second complaint I have submitted for this company. The last time, the payment plan was only put into place after I submitted the first complaint. My current bill includes June and July, but the payment plan is going to increase to $180 in October of this year. I only have 1 tv, and unplug my electronics everyday. If I get off the payment plan, I can't be put in a situation where I am being charged $200-500. The bill does not seem to reflect my actual usage and with the manual adjustments, I have lots of questions around why my bill can range from $100-600.

  Business Response

  Date: 06/19/2023

  The customer started service at the location 6/14/22. The property is electric including electric heating.
  The account is on the budget or Average Payment Plan, explained in the customers previous complaint filed 11/2/22. This plan allows the customer to pay approximately the same amount each month to level out the high/low seasonal ******** and so the customer will not have to pay the total bill amount at that time. The *** amount is calculated based off the recent twelve-month consumption history at the location and may adjust monthly based on the customers consumption. There may be times during the year that the monthly *** amount is more than the current actual charges and then times the monthly *** amount is less than the actual charges. There is a year-end *** anniversary review. At the anniversary review any remaining balance (difference from being on the budget which could be a credit or debit) will be divided over the next 12 bills and added or subtracted (if credit balance) to the *** amount. The current budget amount is $175.00. 
  Potomac Edison schedules and reads their residential meters on a bi-monthly read cycle. We render bills monthly. The interim monthly billing issues based on an estimated usage calculation. Per our ******** Commission approved Tariff Section 4-13.10 (b).
  The meter has been read bi-monthly as scheduled and the meter has been read properly. The actual reading following an estimate will pick up any difference if over or underestimated.  The customer has the option to provide a customer reading on the estimated months. The bills include a bill message advising of if the next reading will be estimated or actual and the dates to call in a customer reading if the next meter reading is scheduled to be estimated.
  
  Reviewed customers bills for the last 24 months and no manual adjustments have appeared on the customers account. Each bill issued has a detailed account of the billing along with explanations.
  The customer contacted the ********************** June 1, 2023, regarding the billed amount. The customer felt the bill was high and the representative reviewed the account, the bills and the meter readings. The customer felt the companys meter readings were out of line and the ******** were too high. The company performed a check reading and issued a letter to the customer June 7, 2023 that state the following: Our representative visited your premises on June6, 2023 to verify the accuracy of the meter reading you requested. The index of ***** shows an additional use of **** KWH since the last reading date. Therefore, the bill in question is correct. 

  No refund is due to the customer. As stated above, the bills are correct as rendered. 

• Initial Complaint

  Date:06/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  West penn power came to my house or a third party company that they hired to cut my trees and now they are all dead and now it’s going to cost $1,000 per tree and there is 6 tall pine trees . I am not going to be the one to pay for their mistakes I can’t afford to pay someone to have them removed and then place a fence up between my house and the neighbors.
  Thank you

  Business Response

  Date: 06/21/2023

  On 06/05/23, ***** ****** contacted the Company stating we hired a tree cutting service to cut back trees on her property and now they are all dead. The customer stated there are 6 pine trees that now need to be cut down and removed and it will cost her $1000.00 per tree. 
  
  Blue Spruce trees directly under the primary and neutral single phase were trimmed in 2021 on scheduled maintenance by a West Penn Power (WPP) Contracted Tree Vendor.  Trees are under our facilities and not currently a threat to our facilities.  W Penn Power Forester conveyed to property owner when meeting with the customer on 6/6/2023 that W Penn Power would possibly remove on next scheduled maintenance when cycle trimming was completed again. Disease could have been factor in the decline of these trees but not confirmed. 
  
  FirstEnergy has certain rights that allow the company to prune and, in some cases, remove trees on private property when the trees are endangering the electric facilities. We maintain wires on a scheduled basis only. W Penn Power is on a 5-year cycle.

  Customer Answer

  Date: 06/22/2023

   I am rejecting this response because:
  
  
  Ppl came to my property looked and left , not acceptable 

• Initial Complaint

  Date:06/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You have contracted with ARCA Recycle for ******* **. They have canceled on me 3 times. First April 14 then May 18 then May 30. This is my summer home, so I drove 100 miles one way to meet them. If this is how they do business maybe you should cancel the contract with them and get someone else. My ticket number is ********. My address is ********************************************************************. This makes me wonder who is in charge of your business? I have recycled in ** with no problems.

  Business Response

  Date: 06/19/2023

  Residential customers are eligible for a cash incentive and disposal of up to two large older inefficient appliances (refrigerators or freezers) and up to three room size air conditioners, dehumidifiers, or mini fridges per household per calendar year. All units must be operational and meet established size requirements. 

  Potomac Edison's vendor, ARCA, handles these pick-up/disposals. The customer may contact the vendor directly at **************. 

  Customer Answer

  Date: 06/20/2023

   I am rejecting this response because:
  
  That is a standard response They said nothing  What will they do to improve customer  relations What will they do to make it right for me and  my inconvenience 

• Initial Complaint

  Date:06/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Potomac Edison is trying to estote from me demanding me to pay $3000.00 where by payment had been made. Just brought over shut down notice at my door and shut off my power for more than a week now.
  
  Thank you

  Business Response

  Date: 06/07/2023

  A termination notice issued 4/28/23 for $3246.02 with a
  disconnect date on or after 5/15/23.
  The customer paid $110.63 on 5/18/23 and was advised to
  guarantee service the remaining balance of $3135.39 would need paid.
  5/23/23-The service was disconnected for non-payment. The
  customer spoke to a supervisor to express her concerns of feeling she is being “double
  billed”.
  The supervisor explained the bill includes the supplier
  charges from the alternate supplier plus distribution charges from Potomac
  Edison.  The customer stated she paid
  $5.70 from the customer distribution charge. Potomac Edison explained that is
  only a portion of the distribution and for the last bill the whole distribution
  charge was $58.30. The company advised to restore service payment of $3,151.39
  in needed ($3,135.39 termination amount + $16.00 reconnect fee).
  The customer chose alternate supplier, ****** ******. It
  appears the customer wants to only pay a portion of the bill monthly.
  The customer is responsible for the full charge on the bill.
  Each bill issued to the customer has a detailed explanation of charges at the
  bottom.
  A 24-month billing statement is included. 

  Customer Answer

  Date: 06/07/2023

   I am rejecting this response because: Most at times payments/adjustment does not reflect on my bill when payment is made. There is always potion stated for Potomac Edison consumption as well as ****** ****** before distribution charges. I less not able to open the 24 months attachment sent. I had been paying my bill all the time ever since I switched to ****** ******. Potomac Edison was charging me $450 a month for my townhouse. That was why I switched to ****** ****** after I paid them. They kept on billing me with Potomac Edison potion as well as ****** ******. Had included copy of the last bill

  Thank you 
  
  
  

  
  

  Business Response

  Date: 06/08/2023

  Company stands by original position. The customer also filed a complaint with the ****** ******* ********** and has received a response from the ***** as well. 

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a vacation home at **** **** **** ********** **** ******. I have owned the property since 2008 and Ohio Edison are my electricity utility provider Ohio Edison are increasing the price of my electricity in June from a *** of 5.88c to 12.28cents per unit . On 05/31 a pending transfer of electricity supplier to a ***** community aggregation scheme was showing on my account when I called Ohio Edison on 05.31. I did not know about the pending transfer and said I needed to investigate. It appears that due to an error on OE's part their representative dropped the ***** transfer request and they are refusing to reinstate it, saying I need to get ***** to make a new transfer request.
  
  The pending ***** transfer was a community aggregation deal that had been negotiated by my township of **********. The rates on that would have seen my electricity cost increase from my next meter reading on 06/08 to 6.28cents per unit, which I was relieved to see, as it is considerably less that the Ohio Edison increase. I subsequently spoke to ***** to confirm that and in that call I also agreed to sign up from the community aggregate scheme that was fixed to November 2023, to their 24 month fixed scheme at about half a cent more per unit.
  
  The following day (06/01) I checked my OE online account to see that the pending transfer of supplier had been removed. I called ***** to enquire that the transfer to them had been implemented as the eralier pending flag showed a transfer date of 06/05, from my next meter reading on 06/08. They told me that OE had dropped their request. I have been trying to get OE to reinstate the request since, by telephone and emails. They are refusing to reinstate the transfer request and have said that I will remain their customer for the supply of electricity at the new rate of 12.28cents (approx) per unit. This is totally unacceptable. I have asked ***** to try and expedite a new transfer request. they say that could take 1 to 2 billing cycles.

  Business Response

  Date: 06/13/2023

  Good afternoon, 

  As a matter of background:
  On 08/30/2007, ***** ********* obtained service at this address, **** **** *****, ********** **** *****. Customer is enrolled in EBILL where the bills/correspondence is sent and viewed online. 
  
  On 05/24/23, the company received a supplier enrollment for this customer from ******* Energy. A letter was issued. 
  
  On 05/31/23, the customer contacted the company and request to rescind the offer to enroll with *******. As a result, the representative processed the notification to rescind the offer. A letter was issued. 
  
  On 06/01/23, the customer contacted the company and stated that he looked more into ******* and he wanted to reverse the action to rescind their enrollment. The customer was advised that the order had already been processed and that he would need to contact ******* back to resubmit enrollment if wishes to have them as a supplier. 
  
  The customer was advised on 06/01/23, 06/02/23, and 06/06/23 that ******* Energy will need to resubmit the enrollment. Once a supplier has been rescinded or ended, they cannot be reinstated or enrolled on an account without receipt of another enrollment. 
  
  To date, a new enrollment for ******* Energy has not been received. 

   

  Thank you

   

   

  Customer Answer

  Date: 06/14/2023

   I am rejecting this response because: I did not request the First Energy Corporation representative to rescind the application on 31/05. I had no prior knowledge of the change of supplier request that was showing on my First Energy account. I called the company to query it and the representative said they had no knowledge of the application other than it being a community aggregate ***** application.

  I live in the **, and my First Energy hard copy mail is forwarded to my daughter in ********* ****. All of my monthly bills are sent and received by email to me monthly.  No correspondence relating to the change of energy supplier has been sent by email, thus I was unaware of what was happening. Although I have recently picked up on Blogs local to **** the dissatisfaction of FE customers to of the extraordinary hike of their energy prices this June. Indeed it was for this reason that I checked mu online account on 31/05. 

  I did not request the application be rescinded, but I did say that I would investigate the matter and get back to them if I wanted it changing. If I had wanted to cancel the application there was a button on my FE dashboard to do that, I did not make that request. The FE repsentative did for reasons that I do not at all understand and have not been explained to me.

  I duly investigated and found out about the ********** Community Aggregate scheme and the block application that has been made to shift ********** reside FE customers on to the scheme that they had negotiated for the community. I was, needless to say extremely relieved to hear of the initiative.

  I spoke to ***** * at ***** on 31/05 who explained the scheme. She also explained other schemes that were fixed for a longer term than the community aggregate, and having considered the proposals I committed to a 24 months fixed scheme. Their reference for this call was ********. I was told the new plan would take effect in one to two billing cycles, but in the meanwhile I would be placed on the ********** Community Aggregate scheme.

  On 06/01 I noticed that the pending transfer to ***** had been removed from my FE dashboard. I called ***** and they said that their system was showing the application as being dropped by FE. They raised a ticket to investigate the situation, and had no idea why FE had dropped the transfer request. Nor do I as it has never been explained to me. The ***** ticket number was ******, they made another request to transfer under reference *******.

  I called FE and have been on hold for a lengthy period I  was told that they had dropped the application at my request, I told them that was not the case and that it needed to be reinstated. They said they could not do that and I should go back to ***** for assistance. I duly did that and ***** informed me they would make the application to transfer again, but that will take 1 to 2 billing cycles as the process cannot be expedited. They suggested I go back again and speak to FE, they suggested I request to speak to a Supervisor. I duly did  that and the representative said he would put me through to his supervisor, I was put on hold for more than one hour before the company cut me off.

  After that weekend I called ***** again as there was still no transfer request showing on my FE account. I spoke to ****** at ***** she raised another ticket ****** and said she would refer it to their head office with a request to expedite, although she did not feel that the process would allow for that. Yet another transfer of supplier request was made under ***** ref ********

  The following day I checked again and still nothing showing on my FE dashboard, and in fact there still is not a pending transfer request showing. I called ***** and spoke to veronica in ***** customer services who was very understanding and reviewed the call and request logs, she said everything they could do was being done, she put me through to her supervisor *****. ***** also reviewed and said they had processed a new application on 06/02 and that she would contact head office, but was not aware of anything they could do to expedite matters.

   

   

  
  

  Business Response

  Date: 06/15/2023

  Good morning,

  The Company's position has not changed.

  Thank you,

  Customer Answer

  Date: 06/15/2023

   I am rejecting this response because: I did not request the change of supplier request to be cancelled.

  Kindly request FE to provide the recorded telephone conversation between myself and their representative that gave rise to them rescinding the ***** application on my account.

   

   

  
  

• Initial Complaint

  Date:06/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Downed wires not being taken care of. Reported three times and still no action taken.

  Business Response

  Date: 06/08/2023

  Company personnel visited the address/site and found downed wire(s) were not JCP&L equipment (possible cable/telecom).  

  Customer Answer

  Date: 06/08/2023

   I am rejecting this response because:
  
  These wires are hanging and compromising integrity of all wires between these poles and anyone who walks or drives nearby. Kindly refer this request to the right people to get the offending wires fixed and rewired correctly to the poles for the sake of making this area safe again. I understand these poles belong to you and you lease them out, should you be able to accurately decipher who the wires actually belong to? Please do the right thing and make the owner of located downed wires aware correct so they can take responsibility.

  Business Response

  Date: 06/08/2023

  They are ******* owned poles at this location. We have sent a report to ******* to advise them of the issue.  All future correspondences should be directed to *******.  

  Customer Answer

  Date: 03/26/2024

  The downed lines referrenced in the complaint were addressed.  So the complaint is resolved.  However, the telephone poles in the reported area are approximately 40 to 50 years old.  The consumer requests the business inspect them to avoid more problems.

• Initial Complaint

  Date:06/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account Number *********************************** is refusing to send my paper bill in the mail

  Business Response

  Date: 06/02/2023

  Good afternoon,
  

  As of 6/2/23, Ebill has been removed from the customers account, per customers request. The next bill will issue to the mailing address on file of ******************************************************** ** 44109.
  

  Thank you. 

  Customer Answer

  Date: 06/06/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If my services is disconnected it will jeopardize my mental and physical health concerns I need help from someone

  Business Response

  Date: 05/24/2023

  As a customer enrolled in PCAP, you unfortunately are not eligible for an installment plan however assistance *** be available to you through agencies such as 2-1-1 whom you *** call or if you feel more comfortable going online, visit ***********************************. LIHEAP offers cash and crisis grants to eligible customers. You *** call them at ************ or visit online at *******************************. ************ residents who rent *** contact ERAP at *************************** for assistance and homeowners *** visit ****************** for assistance.
  
  Your recent termination notice in the amount of $122.66 is scheduled for on or after 5/30/2023. If you need more time, you *** contact West Penn Power at ************** to discuss your options and ask for your "Dispute Rights". The agent will provide you with an extension on the termination notice date and review any other available resources.

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They simply charge random amounts for electricity. There is no way to get ahead of our bill. We just pay and pay. Constant disconnect notifications even when we pay the previous disconnect notice. If we are caught up with our bill, how can we be behind the very next month? It's a scam. Just pay whatever they need each month. Apparently they have a CEO who needs vacation money this month. I paid a lot of freaking money last month, and now I owe 400?! Nope. Thieves. Garbage company who needs to be called out. They need to be held accountable. They make up balances every month. Absolutely no discernable reason for charges. Why is this company allowed to continue to operate like this with no oversight? It's sickening that they are robbing people who work hard for their money and have to hand it to this horrible corporation.

  Customer Answer

  Date: 05/22/2023

  I would like the company to be made aware that their billing is severely inconsistent and know that I have filed a complaint. We have tried to call and get clarification on why we need to constantly "catch up" our budget billing every month. We pay the indicated amount and instead of getting a regular bill next month, it's another disconnect notice that says we need to "catch up" again. How can a customer who consistently pays them every month be behind and threatened with disconnection.  every single month. When we call, we get blown off and get no explanation. We paid them ****** last month. This month we're ****** behind on our budget? I don't see how that is possible. 

  Business Response

  Date: 05/24/2023

  It is true that payments are being made monthly (except the month of December 2022), but not for the full amount due on the bill.  For example, the April bill that issued with a due date of 05/15/23 reflected at the time it issued a past due of $714.46 and current charged due of $338.04.  (Total $1052.50) If the full balance is not paid then the difference will carry over to the next month and be due in addition to the new charges on the next bill. 

  The next bill was then issued on the account 05/23/2023.  The Company received $300 payment as of the point the bill was prepared. Which was not enough to cover the total due on the prior months bill.  So, there is a carry over for the difference of $752.50 and new charges of $338.61 due on 06/12/23. (New Total $1091.11) Since that bill issued the company has received an additional payment of $412.78.  This brings the past due balance to $339.72 and with the current months charges a new total balance due is $678.33.  If this amount were to be paid in full before the next bill issues the customer will receive only a bill for the current month.  However, if it is not paid in full any unpaid balance will carry over to the next month.  A review of the customer's bills and payment history shows that the bill that was last paid in full, was the bill that fell due on 02/16/2021.  Since then, the bills have not been paid in the full amount by the due date. 

  In addition, review of the account reflects the customer has not contacted the ******************** to discuss their bill or their concerns.  The last personal customer contact was 09/17/2020.  By the customer contacting the ******************** with any concerns, it provides us the opportunity to explain the billing to the customer, answer their questions, concerns and provide them available options, such as payment arrangements or assistance information.  The Company could possibly provide energy efficiency tips that *** help them save on their electric bill and/or help them better understand their usage.

  
  I hope this information was helpful in explaining the customer's concern.  We are available to take customer calls Monday through Friday from 8:00 am to 6:00 pm at **************.

• Initial Complaint

  Date:05/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Penelec first energy Corp put me in for a SECOND payment arrangement for My light bIll without my knowledge or consent and now CANNOT work with me any further with my bill because of the second payment arrangement that I did not agree to.

  Business Response

  Date: 05/08/2023

  After review of the account, this customer may be eligible for a ********************** installment plan.

  2 Installment plans were created the same day, 9/16/2022 however, one was immediately canceled.

  I have noted the customer's account that he may be eligible pending verification of income with company.

  Business Response

  Date: 05/08/2023

  After review of the account, this customer may be eligible for a ********************** installment plan.

  2 Installment plans were created the same day, 9/16/2022 however, one was immediately canceled.

  I have noted the customer's account that he may be eligible pending verification of income with company.