Complaints

This profile includes complaints for FirstEnergy Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FirstEnergy Corp.

  76 S Main St Akron, OH 44308-1812

• 

  Jersey Central Power and Light Co.

  521 Main Street Allenhurst, NJ 07711

• 

  Jersey Central Power and Light Co.

  1 River Centre 331 Newman Springs Rd Bldg 3 Red Bank, NJ 07701

• 

  Jersey Central Power and Light Co.

  331 Newman Springs Road, Bldg 3 Red Bank, NJ 07701

• 

  FirstEnergy Corp.

  PO Box 167 London, OH 43140

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Illuminating Company has added excessive charges to my account. They added a $144.00 security deposit to my account and prior to that there was a $94.00 charge on my account. They are making it impossible for me to get caught up. I never received anything in writing from them regarding these charges.

  Business Response

  Date: 05/05/2023

  On the bill issued 6/3/22, a message was included on the
  bill with a security warning. The message stated the following, “Under state
  regulations one reason the Illuminating Company is permitted to request a
  security deposit is when a customer’s payment history is unsatisfactory. If
  future payments are not made in a timely manner, you may be required to pay a
  security deposit equal to 130 percent of your estimated average bill. You may
  avoid paying the security deposit by providing a guarantor to secure payment of
  bills equal to 60 days of usage. If eligible, you may enroll in our Checkless Payment
  Plan at www.directpaymentplan.com.
  This can help ensure your payments are recent by the due date. If you have any
  questions regarding this matter, please call 1-800-686-9901.
  

  Customer continued to pay in an untimely manner and on 4/25/23
  the security deposit requirement of $144.00 was assessed because the customer
  had not made full payment or payment arrangements for any given bill containing
  a previous balance for regulated service provided. 
  

  The bill issued on 5/4/23, included the past due balance of
  $132.98 and current charges of $244.33 ($98.36 consumption charges plus $144.00
  security deposit plus late payment charge of $1.97) for a total amount of
  $377.31 due 5/18/23. The bill also includes a disconnect notice for $132.98 by
  5/18/23.
  

  Company tariff includes the following in regard to security
  deposits. (A) A utility company may require a customer to make a deposit or an
  additional deposit on an account, as set forth in this rule and pursuant to
  rules 4901:1-17-03 and 4901:1-17-05 of the Administrative Code, to reestablish
  creditworthiness for tariffed service based on the customer's credit history on
  that account with that utility company. The utility company may require a
  customer whose service has been disconnected to pay a deposit, in addition to
  any charges under the applicable reconnection rules in Chapter 4901:1-15 of the
  Administrative Code (waterworks and/or sewage disposal) and Chapter 4901:1-18
  of the Administrative Code (electric, gas, and natural gas).
  (B) After considering the totality of the customer's
  circumstances, a utility company may require a deposit if the customer has not
  made full payment or payment arrangements for two consecutive bills containing
  a past due balance for regulated services provided by that utility company.
  (C) A utility company may require a deposit if the applicant
  for service was a customer of that utility company, during the preceding twelve
  months, and had service disconnected for nonpayment, a fraudulent act,
  tampering, or unauthorized reconnection.
  

  Please see the account statement attached detailing billing
  and payment history. The company will not waive the deposit; however, customer
  has the option of obtaining a guarantor in lieu of the deposit or if income
  eligible can enroll in PIPP Plus and deposit would be waived with enrollment.
  

  Company is unaware of a $94.00 charge. Please advise the
  customer to contact the company to discuss the account in question.
  

  Thank you. 

• Initial Complaint

  Date:05/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  website is broken and misleading, i looked yesterday 5/3 online and it said my service will be disconnected on or after 5/27. so i get paid on the 15th, here we are 5/4. and i get shut off, not only does this cost me an extra 35.00 for reconnect "fees", and predatory late fees(and the 12.00 rip off fee for delivering a letter not to be found anywhere) for someone that happened to be almost be sitting outside my residence to have power back within 10 min of paying it, but all the budgeting is now out the window.
  the company is a nothing but liars. I would like some of the fees reversed

  Business Response

  Date: 05/11/2023

  Good afternoon, 

  A bill was issued on 04/13/23.  The bill included past due balance of $498.01 and current charges of $103.71 due on 04/27/23, for a total amount due of $601.72. A disconnect of $395.78 due by 04/27/23 was also detailed. No returned mail. 
  
  04/25/23 @ 10:34am  - The Company attempted to contact the Customer by phone.  A message was left.
  
  05/04/23 - Customer's service was terminated for nonpayment.  A post termination notice was left at the property.  Last payment was on 03/29/23 of $274.74. 
  
  05/04/23 - Customer paid the restoration of $430.78 ($395.78 + $35 reconnect fee) and service was restored. 
  
  The disconnection of service was valid and the account/balance/fees will not be adjusted. 

  Thank you, 

  Compliance

• Initial Complaint

  Date:05/04/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are charging me $10 a month for a donation that I didn’t sign up for and I’ve literally called every month this year to resolve this last month I spoke to a manager that said she would handle and when the bill came yesterday the $10 is added along with last months $10. I’m reporting because I’m certain they are charging others w/o their knowledge and I need resolved. The bill is in my 87 year old aunties name ******* ****** and I feel they have been taking advantage her.

  Business Response

  Date: 05/15/2023

  The account holder previously opted into donating $10.00 a month for the *** ****** ****** program. Each month, this charge is displayed on the bill. Removal was initially requested 01/04/2023. A supervisor previously advised there is a back log for requests, however, the account holder will be credited back to the initial request date. This request has been escalated. 

  Customer Answer

  Date: 05/15/2023

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is the same story they told me and my concern is as stated it’s been backlogged for 5+ months at this point and that is just unacceptable and my final concern the house is full of 80+ ******* I believe they never got approval for this donation. 

• Initial Complaint

  Date:04/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Having a hard time paying my bill with after my account was hacked. And have been making payments that I can. But we still and a shut off for may 1st 2023 I keep trying to get help but I can't get any help with this bill. And having a hard time making ******* payments. And really could use help to get things down and finding a better way about doing this. We can't live with out power. Thank you

  Business Response

  Date: 05/05/2023

  FROM :  ************************* Complaint
  *******************************************************
  Daytime Phone: **************
  E-mail: ************************************************
  
  Complaint Involves:  Repair Issues
  Customers Statement of the Problem:
  Having a hard time paying my bill with after my account was hacked. And have been making payments that I can. But we still and a shut off for May 1st 2023 I keep trying to get help but I can't get any help with this bill. And having a hard time making ******* payments. And really could use help to get things down and finding a better way about doing this. We can't live without power. Thank you
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  A review of the customers account reveals the following.
  Customer moved into the premise 04/02/14 with a zero balance.
  Customer enrolled in PCAP 08/16/2014 and was removed from PCAP 07/22/2015
  Customer has wrapped total into installment plans which led to higher payments.
  
  
  COMPANY POSITION
  
  Customers are responsible for their usage at their premise.  The result of the customers high account balance is a result of the customer not making timely payment and not making payments in full.   Customer has had 7 terminations notice since 07/11/2022 to date, which is a result of missed or reduced payments being made.  Customer has also had some large return check.    ******** are rendered correct as billed and the customer is responsible for the balance.
  Customer is encouraged to seek and apply for outside assistance and/or grants that *** or ***be not be able to assist them with their high balance. 
  Please dismiss.
  
  

• Initial Complaint

  Date:04/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Truist bank cashed an authorized $676.03 money request from our checking account from ********************** Corp of the ******* submitted on April 13th,2023 without even attempting to confirm with ** this was a proper authorized transaction. A couple of years ago, we had attempted to help out my (**** ********************* and ***********************) mother and brother with a utility bill by providing First Energy with our requested bank checking account for just this one time limited transaction again from a couple of years ago. There was no authorization for the recent transaction to First Energy. Attempted to have Truist asap reverse the mistake; difficulties understanding the fraud representatives. They seem to indicate they would send me some papers in two weeks to complete a request for a fraud investigation. Meanwhile also charge my account additional fees for their mistake processing the unauthorized cash to First Energy!

  Business Response

  Date: 05/01/2023

  As information, a payment in the amount of $676.03 was received on the account for *********************** on 04/07/23 and then returned on 04/12/23 as Account Number not Found.
  The payment of $676.03 was received again on 04/12/23.
  The Customer would need to dispute this payment with their bank, payment will be returned to the Company and the funds placed back in the bank account.  
  ****************** needs to ensure the bank account number is also removed from the incorrect electric account being credited.

  Customer Answer

  Date: 05/01/2023

   I am rejecting this response because:
  First Energy originated the unauthorized removal of funds from our bank account causing problems; *********** contributed to the removal of unauthorized funds by not contacting ** to confirm this odd out of pattern withdrawal request was authorized.  First energy improperly accessed our banking account without consent from **.  Truist should have had controls in place to prevent this improper access by First Energy.   First Energy needs to remove our bank account information from their system and has no authority to ever going ************** our banking information.

  Truist Bank replaced or reversed the improper taken funds and credited our account with the illegal charged fees for their mistake in allowing the funds to be taken without our approval.

  Very poor questionable business practice by both First Energy and Truist.

   

   

  
  

  Business Response

  Date: 05/08/2023

  Please confirm the bank account information ****************** is requesting be removed from the account. Please provide that banking information to ensure the correct information is removed from the account as requested. 

• Initial Complaint

  Date:04/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My electrical acc with Ohio Edison was stolen by First Energy Service Co. I had no say in this tranfering of my electrical (Ohio Edison).
  
  Please inform First Energy of my objection to this stealing of my Ohio Edison acc. My phone call result in a busy signal at First Energy.

  Business Response

  Date: 04/26/2023

  Good afternoon,
  

  Company records show the customer was enrolled via
  government aggregation effective 5/13/2021, with AEP Energy as their supplier.
  Effective 5/9/23, the customer ended service with AEP Energy. Effective
  5/10/23, the customers account will be enrolled via government aggregation with
  Dynegy Energy Services. The supplier enrollments are both enrolled via Ohio
  Government Aggregation.
  

  On 4/26/23, a company representative attempted to contact
  ****** **** the customer did not answer so the representative left a message advising
  the customer that the supplier change was due to government aggregation and to
  give the company a call if he would like to discuss the supplier enrollment and
  the change.
  

  Thank you.

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just recently had my mobile home moved to this location on 3/20/23. We had to set an electric pole and run the electric wire from that pole to my trailer. We had it inspected on 4/6/23 and we passed the inspection. The same day a guy from Mon Power his name was ******************************* and told us we would have to run the wire from our pole to our neighbors transformer because if we had to get a new transformer it would be 6-8 weeks before we had any electric, but in order to use her transformer we had to have a right of way form filled out by her and notarized which she had no problems with and got it back to me within 2 to 3 days, I then turned the papers in and ***** called me the next morning and told me they had the work order in and that the guys would be out as soon as they could to hook it up. So we waited and on Saturday April 15, 2023 another guy from Mon power came out and drove over to the neighbors where the transformer is and he comes over to my house and says he cant hook the line up due to regulations he has to go by and the grade of the neighbors driveway he isn't able to do it with his bucket truck. So he suggested us to call the utility commissions so we did Monday April 17, 2023 and filed a complaint she said they would put the complaint in and that it could take up to 10 days to get a response, well it has now been a whole month since I have had electric and my children have had to stay with a family member of mine for a month due to no electric. I just want my kids to be able to come home asap. I have called several times and asked them nicely to speed up the process so my kids could come home. They told me they only had 5 work orders in at the time that mine was submitted so I just dont understand why they couldn't speed it up a little sooner

  Business Response

  Date: 04/20/2023

  Service was connected on 4/19/23

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacting the business since January to have a light installed in our church parking lot located at ********************************************. the church account number is ************. Thank you.

  Business Response

  Date: 04/21/2023

  This inquiry was originally received in **** Edisons order system on 01/04/23.  The customer contacted the ******************** again on 03/08/23 to the customer contact center and another order was created at that time.  **** Edison engineering made attempts to contact this customer just after the initial inquiry timeframe and again at a later date, with no success. From the Company designers recollection, there was no way to leave a message on the customers voicemail, as it was apparently full or not able to accept messages at that time.  The customer again contacted the ********************* contact center on 04/13/23.  Following up on this BBB inquiry, on Wednesday, 4/17/23 **** Edisons designer contacted the customer and left a message at the same number provided in the BBB compliant.  The customer called back the next day and discussed options for outdoor area lights.  To date, **** Edison engineering has left another message to get final confirmation on the number and size of lights this customer would prefer.  If this can be confirmed soon, OE can place this work on the schedule for next week to be installed.

  Customer Answer

  Date: 03/19/2024

  The matter is resolved.  ********** got its lights up.

• Initial Complaint

  Date:04/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The closing on my deceased mother's place was Feb. 24th. I didn't realize I was still receiving bills for her place because I have my own account with Jersey Central Power & Light, and I pay my bills online. My partner mistakenly opened the mail thinking it was for our account, and he pointed out to me that it was for my mother's house. I called to cancel retroactively and they won't allow me to.
  
  I find it hard to believe that the new owner has not called to set up his/her own account with them. And I think it's criminal to bill two different people for the same address.

  Business Response

  Date: 04/21/2023

  At this time, Accurint does not indicate that ***** *** ***** is deceased. 
  Based on account documentation, this is not regarding ***** ***** ****** ******* ** ****** 
  This is regarding service at **** ****** *** ******** ** ****** 
  
  09/26/2022, ****** ******* contacted the company and requested to put the service at **** ****** *** ******** ** ***** in her name starting 09/27/2022.  The service at **** ****** *** ******** ** ***** was placed in the name of ****** ******* per her request. 
  
  No contacts from customer from 09/26/2022 to 04/13/2023. 
  No records of returned mail. 
  
  04/13/2023, ****** ******* contacted the company and requested to end the service at **** ****** *** ******** ** ***** in her name as of February 2023.  Account was reviewed.  No contacts from customer from 09/26/2022 to 04/13/2023.  The soonest we can end service is for the next business day.  The customer ended the call. 
  
  Later that day, 04/13/2023, the customer used the company's website and contacted the company in writing.  The customer mentioned that she put the service in her name for her deceased mother's property to continue paying her electric bill.  The customer stated that the closing on the house was February 24th, and she was told that the service would be transferred to the new resident that bought her place.  ****** ******* was supposed to contact the company to request to end service in her name when needed. 
  
  We are sorry for the customer's loss.  Unfortunately, no contacts from customer from 09/26/2022 to 04/13/2023.  Due to company's procedures, the account was ended as of 04/14/2023. 
  
  The customer's dispute is with the new owner that bought her place.  ****** ******* has the option of asking the new owner that bought her place to contact the company to request to take responsibility of the service at **** ****** *** ******** ** ***** as of the sale date.  Final bill was issued for $90.56 (for service from 01/08/2023 to 04/14/2023) due by 05/09/2023.  
   

  Customer Answer

  Date: 04/24/2023

   I am rejecting this response because I have an open complaint with the ***** ** ****** *********. The number of the complaint is ****.

  I am in touch with the neighbors of the new resident. I know that resident had his utilities turned off on April 13th. He called to have it turned back on. I would hope that JCP&L would have done their due diligence and asked the new resident his start date as they always did with me. They had the history of my complaint and the unpaid bill at their disposal as well. If they have not made any effort to have the rightful responsible person for the bill, it's total negligence on their part. It's disgusting that a company could be so hard up for 90 dollars, they would screw over a long time customer who mistakenly trusted a dishonest human being.

  
  

  Business Response

  Date: 04/24/2023

  The ***** ** ****** ********* ***** closed case number *********** today, 04/24/2023.  It seems that the customer is not satisfied with the ****s decision. 
  
  It is the customer's responsibility to contact the company to request when to start and to end service at a location. 
  
  09/26/2022, ****** ******* contacted the company and requested to put the service at **** ****** *** ******** ** ***** in her name starting 09/27/2022.  The service at **** ****** *** ******** ** ***** was placed in the name of ****** ******* per her request. 
  
  No contacts from customer from 09/26/2022 to 04/13/2023. 
  No records of returned mail. 
  
  04/13/2023, the customer mentioned that she put the service in her name for her deceased mother's property to continue paying her electric bill.  The customer stated that the closing on the house was February 24th and she was told that the service would be transferred to the new resident that bought her place.  ****** ******* was supposed to contact the company to request to end service in her name when needed. 
  
  Unfortunately, no contacts from customer from 09/26/2022 to 04/13/2023.  Due to company's procedures, the account was ended as of 04/14/2023.
  
  The customer's dispute is with the new owner that bought her place.  ****** ******* has the option of asking the new owner that bought her place to contact the company to request to take responsibility of the service at **** ****** *** ******** ** ***** as of the sale date.  Final bill was issued for $90.56 (for service from 01/08/2023 to 04/14/2023) due by 05/09/2023.  
  
  

  Customer Answer

  Date: 04/24/2023

   I am rejecting this response because:

  I assume JCP&L records their calls. Take a listen to the ones pertaining to this case. I got a voicemail from someone named **** that wanted to resolve the situation, but she needed my mother's address. She also said that she left a note on my personal account with JCP&L about the situation. When I tried to get back in touch with her, I was first told that she couldn't speak to me because she left for the day, but I could call back the next day. When I did, I was told there was no one by that name that worked there. I was then transferred to a "manager" at JCP&L that told me that there was an open compliant with the ***** ** ****** ********* and they have not made a ruling on that yet. She gave me the *** phone number, but when I called them they said there was no compliant filed. When I explained the situation, a complaint was filed over the phone. The number of the compliant is ****.

  As I said, I know the occupant has had the electricity turned on. I'd still like to know if they were asked their start date and what the answer was. I'm also attaching the document concerning the title transfer which includes the closing date.
  

  
  
  

   

  
  

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with ************ Energy(now cancelled) through jcpl.Jcpl switched my meter with a neighbors meter,months ago.I am now receiving two seperate outstanding bills from ************ Energy, jcpl for just above $2500 & ************ for almost $2596,in 1 day,same time.Ive been paying off my neighbor's bill,struggling to keep up with it.I do not know if the neighbor was paying my bill.I received multiple emails back to back,from jcpl regarding this outstanding balance,& a reassessment of the bill that declined from almost $6,000 to $2500.I was given until the beginning of May to start paying on this bill,with a payment plan that they wanted me to take,of $118 monthly,on top of my current bill,for 36 months.This seems like a scam.How did the company allow a bill to reach this high?I was never informed by email,mail or a notice on my door.The neighbor did not have their electricity turned off,or notices sent.ive received telephone calls from this company in the past re late notices,now nothing regarding such a high amount.I have a 2 bedroom,have not used the main conductor of electricity,my hvac system,it's been broken since October.I do not see how this bill could be fair.I feel jcpl & ************ scammed me.************ gave me a false promise,verbatim of ***** per kw.It turned out to actually be arouns ****cent per kw.then it rose higher and higher through the pandemic,without any notification from ************ of the sky rocketing costs.It ended at almost 30cent per kw.When speaking to a ************ agent,they say they haD to raise their prices because all else were raising theirs.but without sending notice to their customer?I cancelled with ************ in 12/22,It did not end until the end of February.I have a gov't ***** through UEP,which helps pay some of my bill,I also had a payment plan set up that I was paying on,once the bill was too high for a 1 time payment.That disappeared from my ******** had to beg & borrow to pay off a $222 elec.bill.I am on disability,single mom with two children,1 has health issues as well,I receive food stamps,and get a check once monthly of less than $900.I can not afford their payment plan.This is unfair and feels like I'm trying to be scammed.Please assist me with this issue.What do I do next? Do I take them to court?What happens to the money that I've been paying for over a year?I am not at fault for their negligence whatsoever.They did the damage,shouldn't they have to pay for their mistake?Please help.Thank you for your time.

  Business Response

  Date: 04/21/2023

  The company began a meter mix investigation due to the neighbor contacting the company and advising the meter pans were marked incorrectly and he was being billed for the wrong meter. The company has no control over meter pan markings and that is typically done by builders or property owners. The company has made adjustments and rebilled both accounts accordingly. Both customers have still received their credits for any payments made. The customer would not have received email, mail, or notices for the balance due to the balance previously belonging to a neighboring account. Any correspondence is sent to the account holder and does not include neighboring properties. 
  The company has no control over rates charged by alternate suppliers. The customer's dispute with ************ would have to directly be addressed with them. The company has offered a 36 month payment arrangement for the balance.