Reviews

This profile includes reviews for FirstEnergy Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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FirstEnergy Corp. has 54 locations, listed below.

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  FirstEnergy Corp.

  76 S Main St Akron, OH 44308-1812

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  FirstEnergy Corp.

  1910 W Market St Akron, OH 44313-6938

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  Jersey Central Power and Light Co.

  1 River Centre 331 Newman Springs Rd Bldg 3 Red Bank, NJ 07701

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  FirstEnergy Corp.

  PO Box 167 London, OH 43140

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  FirstEnergy Corporation (Cleveland Area)

  6200 Oaktree Blvd. Independence, OH 44131

Review Details

• Review fromShane M

  Date: 09/28/2022

  1 star
  Terrible customer service. Never get any real answers to problems. Just parrot responses from terrible employees who don't seem to care one bit but got into customer service. This ********************** needs shut down or restructured. As it stands this company just preys on people either forcing them to pay extra fees just because they would rather just force you to use your bank card as a credit card and charge an extra fee for doing that. How is that even legal to charge someone extra for not only paying their bill on time but if you choose to not add your bank card and try to use it as a one time payment this company will charge an extra fee for "services". Imagine getting punished for paying your bills on time like seriously how is this legal?

• Review fromSherri A.

  Date: 09/28/2022

  1 star
  I relocated to Toledo in December of 2021. My Toledo Edison bill in 7 months has increased three times. I do not use power in my front rooms and never adjust my A/C or heat in the *******. I purposely unplugged electrical appliances to see if the bill would changed and this months bill increased by $90.00 even on a budget. When I spoke to someone I was told because my place had been vacant for so long they were trying to determine how to budget my bills and nothing to compare to it. Toledo Edison is very unethical in their billing. I have never received the same bill or even close to the same amount within the 7 months I've lived here with no changes. I would like an investigation. This is beyond dishonest.

• Review fromPaige

  Date: 09/27/2022

  1 star
  Theyre a despicable company. If you fall on hard times and get behind on your payments the attach an astronomical deposit to to your accounts so they make it even harder for you to pay the bill. This should be illegal to cause a worse hardship on people.

• Review fromJeffrey S

  Date: 08/07/2022

  1 star
  They are the worst energy company next to ************* with their outrageously poor customer service

• Review fromCarlyn J.

  Date: 07/29/2022

  1 star
  I'm so tired with only two people living at my house. I don't **** I barely turn on anything. I have been paying $800 a month for months. One year I paid well over $10,000.00 (I stopped counting after I hit that point. ) Now here I am again $800 a month almost up to $6,000.00 this year alone. I still get threats for service shut offs. Sole income this is 90% of my check each month. I feel like crying every day. So hard to eat out gas in my car for work.

• Review fromJo D

  Date: 07/26/2022

  1 star
  I didnt sign up for Energy Harbor but they took it upon themselves to be added to my account. When I call Toledo Edison and someone finally gets on the phone they tell me there is nothing they can do. Isnt it amazing they can be added but you cant have them removed. I sent in a payment and short paid because I didnt approve it. I asked Toledo Edison to put my payment towards that part of the **** where the rude a**** says it was applied to the account. When I stressed I didnt want to pay that part he said there was nothing he could do. I asked to speak to a supervisor and that was a flipping joke. So they stated they can not remove Energy Harbor but Toledo Edison can shut off your electric for non payment. I did not sign up for Energy Harbor and they stated they sent out a letter that if you dont want it that you have to call and cancel. Well our wonderful postal service that we have- we didnt receive the letter and they said well thats not our problem. I want to know why its ok for them to do this and where is the protection to the people for things like this.