Business Profile

Emergency Disaster Preparedness

Science of Skill, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Science of Skill, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

206 total complaints in the last 3 years.
36 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought an item from this company $17.90 then 2 weeks later I was charged an additional $57. When I called them to inquire they never answered my phone call. I called to dispute the charge with my credit card company. I hope that this will not happen again. I see online that this company is prone to this type of behavior.
Business Response
Date: 09/07/2022
I'm sorry to hear there's some confusion about your order!

The Steel River *********************** offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as **************** Academy, which became a monthly subscription. This was described extensively in the offer.

I've canceled the subscription for you, and refunded the charge per our return policy. Please allow 3-5 business days for bank processing time.
Initial Complaint
Date:09/04/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a knife for supposedly $9.95..SOS has been taking $57.00 from my account for last 2 months..They refuse to do anything to fix their STEALING...
Business Response
Date: 09/06/2022

I'm sorry to hear there's some confusion about your order!

The Steel River Midnight Stealth Stiletto + Baton offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as **************** Academy, which became a monthly subscription. This was described extensively in the offer.

I've canceled the subscription for you, and refunded the past 60 days of charges per our return policy. Please allow 3-5 business days for bank processing time.
Initial Complaint
Date:09/01/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My email to them
I want any subscriptions & memberships canceled. No longer interested. 1/25/22

There response
Hi *****,

Your subscription has been cancelled and you will not be billed for future orders!

SOSSDT Customer Care 2/27/23
I was billed again every month to date for $57
They have never stopped billing even after send me emails that I will no longer be charged and all subscriptions have been canceled. They are very dishonest and scam people continuously! Please help to stop this
.
Business Response
Date: 09/02/2022
The subscription attached to the email provided to us has been cancelled since 1/26/2022:
01/26/2022 09:55am - Product ******** **** ******** ********** Recurring (8) was placed on HOLD
01/26/2022 09:55am - Recurring turned OFF
we would be more than happy to try and find another account if you would please call ************ and ask to speak with *******
Customer Answer
Date: 09/02/2022
I am rejecting this response because:

Attached is a screen shot of the latest withdrawal from my account if everything has been canceled then why do they keep taking my money each month?
Business Response
Date: 09/02/2022
This is a separate subscription using this email address ******************** that came as a trial with a ***** ***** Colossal Fixed Blade . I have corrected the email address cancelled this subscription and refunded the 2 charges that come with our guarantee . Please allow 3-5 business days for bank processing time.
09/02/2022 01:55pm By ******* - Changed email From ******************** to ********************
09/02/2022 01:57pm By ******* - Refunded - $57.00 Trans-ID: **********
09/02/2022 01:56pm By ******* - Refunded - $57.00 Trans-ID: **********
09/02/2022 01:56pm By ******* - Product ******** **** ******** ********** Recurring (8) was placed on HOLD
09/02/2022 01:56pm By ******* - Recurring turned OFF
Customer Answer
Date: 09/02/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:08/30/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SOS Self Defense Tools is attempting to charge my bank account ***** every month for the last 5 months. We have had several calls from our bank to report fraudulent charges. It would be beneficial to all people if this scam could be shut down.
Business Response
Date: 08/31/2022
Hello,
I'm sorry but we are not able to unsubscribe you from the email list as these offers come to you from affiliates of ours. Please go to any unwanted email, locate the unsubscribe button in the footer of the email and unsubscribe that way.
Customer Answer
Date: 09/02/2022
I am rejecting this response because:

This has nothing to do with the business charging our debit card every month for something we did not order.
We would like to take any action that is available to us through your organization.
Thank you.
*********************** and *****************************
Business Response
Date: 09/02/2022
Good Morning looking at all the orders that you have tried to place with us in the past it looks like the 3 digit security code was incorrect on all of them

02/01/2022 09:39am - Declined by Payment Gateway (CID Verification error)
02/01/2022 09:39am - CVV2/CVC2 no match
Customer Answer
Date: 09/04/2022
I am rejecting this response because:

We have not ordered anything from them since they charged our debit card 57 or more dollars the first time *** it was supposed to only be **** shipping. They are a fraud and are charging people every month for orders whether or not they ordered anything.
This response is unacceptable. Our bank called us and asked us if this attempted charge was legit and we said no so the canceled our debit card. This has happened the last three months.
I hope some one can stop them.
Thank you
***************************;
Business Response
Date: 09/06/2022
Could you please reach out to me personally so I can find the account in question to try and help you ************ **************** customer care please ask for ************;
Initial Complaint
Date:08/30/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item on line, one of those "free" items, just pay shipping. Somewhere in the very fine print it states that by ordering this item you agree to joining a club which has a $57 monthly fee, unknown to me. This should be stated in large bold print. I consider this to be a VERY deceptive business practice and should be illegal. Their website shows a 65% complaint about this issue. Obviously I'm not the only one. They have withdrawn $57 a month for 4 months before i caught on, a total of $228. I have since had to change my account no. Tried calling them but all you get is an answering machine. The company name is Science of Skill, ****************************************************************************************, 800-509-2605. Apparently they changed names since this occurred. National Self Reliance Initiative, ***********************************************************************************. ************ web site- *******************************
Business Response
Date: 09/15/2022
[BBB Transcription via Phone]
Consumer has been refunded.
Initial Complaint
Date:08/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a knife from this company, but didnt sign up for a monthly membership. I was charged $57.00 and I haven't ordered anything else. I would like a refund please, and cancel the membership that I didnt sign up for.
Business Response
Date: 08/30/2022
I'm sorry to hear there's some confusion about your order!

The Steel River Colossal Fixed Blade offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as **************** Academy, which became a monthly subscription. This was described extensively in the offer.

I've canceled the subscription for you, and refunded the charge per our return policy. Please allow 3-5 business days for bank processing time.
Initial Complaint
Date:08/29/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a knife for **** on Aug. 3rd. On the 18th I was charged $57 dollars for a subscription? A subscription I never received notification of. Below is a pasting of the invoice I received. Order Number: ******* Ordered On: 08/03/2022 04:50pm **** to *************************** ********************************************************************************************* Ship to *************************** ********************************************************************************************* Items in Your Order Dear ***************************,Thank you for placing an order with SoS Self Defense Tools.We value our community of individuals who 'Rely On Themselves'. We constantly work to bring you the best tactical and survival products at the best prices. We also work with leading experts to bring you the newest and most relevent training content and articles on survival, firearm, and other topics to help you 'Rely On Yourself'You will be recieving an email with your password and login for your Trial to the National Self-Reliance Initiative, formerly known as the ***********. Please be sure to check your 'Spam' or 'Junk' folder if you do not see it within 2 minutes of receiving this email. If you have any trouble logging in or navigating the National Self-Reliance Initiative, formerly known as the ***********, please contact Customer Support. To ensure you receive your Shipping Confirmation for your order. Please add us to your Contacts List! This is as easy as:Finding the three dots on the corner or top of this email Then clicking Add Sender to Contacts ListOr you can drag this email into your Primary Inbox if it was dropped somewhere else! This is vital to you as our customer and us a business that you receive all the information regarding your order. Again, thank you for your order, and welcome to SoS Self Defense Tools Community! If you need anything please contact **************** at *************************** or *********************** o
Business Response
Date: 08/30/2022
This charge was refunded:

08/29/2022 04:25pm - Refunded - $57.00 Trans-ID: **********
Initial Complaint
Date:08/17/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a knife and paid the shipping and handling of $9.95 0n 7/01. Last month (on 7/15) and this month (on 8/14) my credit card has been charged $57 for a monthly subscription that I never signed up for. I would like the $114 refunded to me and the subscription stopped.
Business Response
Date: 08/17/2022

The Colossal Fixed Blade offer you ordered was packaged and advertised as including a 14 day free trial to *** ******** ************* **********, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.

I've canceled the subscription for you, and refunded the past 60 days of charges per our return policy. Please allow 3-5 business days for bank processing time.

Customer Answer
Date: 08/17/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:08/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received unauthorized weekly charges for $57 to my debit card for months. I have left multiple messages on ************ with no return call. Today the call was answered and the responder pretended she couldn't hear me and hung up. I disputed all charges through my bank, but they came back on to my account
Business Response
Date: 08/12/2022
I'm sorry to hear there's some confusion about your order!

The Steel River Tomahawk offer you ordered was packaged and advertised as including a 14 day free trial to *** ******** ************* **********, formerly known as **************** *******, which became a monthly subscription. This was described in the offer and the checkout page .

I've canceled the subscription for you as of 8/11, and refunded the past 60 days of charges per our return policy. Please allow 3-5 business days for bank processing time.
Initial Complaint
Date:08/08/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I NEVER ORDERED ANYTHINMG FROM THESE PEOPLE (SOS SELF DEFENSE TOOLS) BUT THEY CHARGED MY BANK ACCOUNT $57.00 ON 8/04/20/22. THIS IS FRAUD AND I WANT MY MONEY CREDITED BACK TO MY ACCOUNT.
Business Response
Date: 08/09/2022
The subscription that came as a trial with the Steel river *********************** was cancelled and refunded on:
08/08/2022 01:34pm - Refunded - $57.00 Trans-ID: **********
Customer Answer
Date: 08/11/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

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Science of Skill, LLC is NOT a BBB Accredited Business.