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Business Profile

Emergency Disaster Preparedness

Science of Skill, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Emergency Disaster Preparedness.

Complaints

This profile includes complaints for Science of Skill, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Science of Skill, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 208 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thought I purchased a knife for $9.95 which I have received. Subsequent to this I find on 5 August, 2022 a $57.00 withdrawal from my checking account for some training. I did not authorize this process or desire this ongoing activity. I tried to contact and found no way to get in touch to demand my money be returned forthwith. This operating plan of "Science of Skill" is very near out fraud and needs to be changed.

      Business Response

      Date: 08/22/2022

      [BBB Transcription via Email]


      NSRI Customer Success <*********************************************************>
      10:27 AM (25 minutes ago)
      to me

      Hello ********,

      On 8/4/2022 ******* elected an offer for a free Steel River Midnight Stealth Stiletto + Baton and a 14 day trial membership to the National Self-Reliance Initiative, formerly known as Science of Skill Academy, an online training program similar to a ******* account. At the end of the trial, the membership would renew at $57 a month, as described extensively in the offer and on checkout. This is the same way that ******* runs their service.

      I have cancelled the subscription and refunded the charge. Please allow 3-5 business days for bank processing time.

      *******


    • Initial Complaint

      Date:08/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged 57 dollars out of no where when I previously only paid a 7 $ shipping and handlin. I would like to have my issues corrected and no longer want any more offers any more. This company is a scam

      Business Response

      Date: 08/08/2022

      I'm sorry to hear there's some confusion about your order!


      The  Steel River Colossal Fixed Blade  offer you ordered was packaged and advertised as including a 14 day free trial to *** ******** ************* **********, formerly known as ******* ** ***** *******, which became a monthly subscription. This was described in the offer and on the checkout page.


      I've canceled the subscription for you, and refunded the charge per our return policy. Please allow 3-5 business days for bank processing time.

    • Initial Complaint

      Date:08/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not sure of the exact date of the transaction, but it was the latter part of November. I never received any e-mail response or other documentation. I then became aware of recurring charges of $57 to my credit card that I did not authorize. I contacted my credit card company ************ I was told they would stop all future payments and refund me the amounts. *********** asked for documentation that I never received or signed. I have tried to contact the company with no luck.

      Business Response

      Date: 08/08/2022

      I'm sorry to hear there's some confusion about your order!

      The Steel River Midnight Stealth Stiletto + Baton offer you ordered was packaged and advertised as including a 14 day free trial to *** ******** ************* **********, formerly known as **************** *******, which became a monthly subscription. This was described in the offer and check out page.

      I've canceled the subscription for you, and refunded the past 60 days of charges per our return policy. Please allow 3-5 business days for bank processing time.

      Here is the checkout page that shows you agreed *************************************************************************************************************************************************************************************************

    • Initial Complaint

      Date:07/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a knife from SOS Defense, the "deal" stated "free knife just pay shipping and handling" which was $9.95, which is about what the knife would retaile for. It's been awhile since I ordered the knife, it came in and I was satisfied with the quality nothing special, its about a $10.00 knife. I noticed Thursday I was charged $57 on my card from SOS self Defense, I do not remember reading anything about a membership, but i do remember ordering the knife, but never seeing nothing about a "trial offer". So when I seen all the complaints and scam warnings on ****** reviews I would like a refund of my ***** since I never signed up for a membership to this company.

      Business Response

      Date: 07/25/2022

      The offer you ordered was packaged and advertised as including a 14 day free trial to *** ******** ************* **********, formerly known as **************** *******, which became a monthly subscription. This was described extensively in the offer on the checkout page and with a welcome email.


      I've canceled the subscription for you, and refunded your charge please allow 3-5 business days for bank processing time.

    • Initial Complaint

      Date:07/21/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I responded to an email offer from this site about a knife. Not that I needed it but it seemed like a good proposal from ********************************. I bought in on 7/17/22. However, when I ordered and received an email about my order, it told me that I was to get another email within a few minutes. That email never arrived. I was charged for the knife but later found out that I was subscribed to a monthly service that charges me every month. My previous email told me that I could cancel with the login and password issued to me on the non existent second email. I don't feel as if this company is representing what a good business should be. I sent them repeated emails indicating that I don't want the knife and cancel my order with a full refund. Nothing. I called the customer service line 3 times to no answer. Please help me get this "subscription" cancelled and please help me be refunded the price of the knife. Thank you for your consideration.

      Business Response

      Date: 07/21/2022

      This subscription was cancelled earlier today. Thank you for bringing this to our attention I will bring this to someone in our offices attention to get this fixed

      Customer Answer

      Date: 07/22/2022

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Science of Skill, LLC is NOT a BBB Accredited Business.

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