Complaints

This profile includes complaints for Goodyear Tire & Rubber Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Goodyear Tire & Rubber Company has 622 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Goodyear Tire & Rubber Company

  200 Innovation Way Akron, OH 44316-0001

  
• 

  Goodyear Tire & Rubber Company

  1800 Buchholzer Blvd Akron, OH 44310-1807

  
• 

  Goodyear Tire & Rubber Company

  90 Graham Rd Cuyahoga Falls, OH 44223-1205

  
• 

  Goodyear Auto Service Center

  5725 Johnston St. Lafayette, LA 70503

• 

  Goodyear Auto Service Center

  2802 Johnston Street Lafayette, LA 70503

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 brand new GoodYear Assurance Comfort Tires, had an oil change, alignment, fuel injection system cleaned, and air filter replaced on May 23. I used the financing leasing company Acima to pay for this. On June 7, I had a flat tire and called Goodyear to get tire replacement. I spoke to a **** when I purchased tires. He said that I wasn’t able to purchase warranty through Acimea financing but he never asked me if I wanted to pay for the warranty out of pocket when I got the 4 tires. I ran over something in the road and he said since I didn’t have the warranty I needed to pay $340 for a new tire. I was very upset since I just for the tires and it was road hazard that should had covered my tire. So I paid for a new tire. I deal with another guy name ****. He did not ask if I wanted to purchase road hazard insurance on the tire. Today my oil light came on and I just had my oil changed on May 23. I called and I got **** again. I told him what the issue was and he immediately begin with an attitude. He didn’t offer an appointment or empathize or anything to say bring it in and we will take a look at it. He was like all the bays are filled up. I had to ask when could I bring it in and he never offered a time for Saturday. This guy **** is very rude and has no customer service. I called back and asked to speak to the manager ***** and **** said he was in a meeting. I said something to **** about being very rude every time I call and he hung up the phone on me. First thing I should have never had to pay for a new tire after only having my tires for two weeks. There was something from the road. They said that. They said they would not plug it and I had to buy a new tire. They didn’t offer any discount or asked if I wanted to pay for the warranty. The customer service was horrible and **** was very rude. I want to be refunded my money for the tire I paid for and the oil change. I should not have been needing more oil after two weeks.

  

  Business Response

  Date: 06/18/2025

  Currently working with the store and customer to resolve this issue.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle in for inspection, oil change and tire rotation. I was talked into buying the expensive synthetic oil change (after I told the mechanic that this car does NOT require synthetic) because he said that there is a $30 rebate and it would be the same price as the regular oil change. When I applied for the rebate, it is only on the next expensive oil change. That was not what I was told. Then they told me that the car failed inspection because of the battery, air filter, and fuel filter. The quoted the price of $1100 for all repairs. I asked if these repairs had to be done to pass inspection or if they could wait. I was told that the air filter could wait until next oil change but that $883 in repairs was required to pass inspection. When I got home and reviewed the bill, they also flushed the brakes for $145, and did a fresh air package on the a/c for $146. Neither of these were ever mentioned to me. I also see that the inspection report says that the services they performed were suggested, not required. I know it is illegal in NYS to force unnecessary repairs to pass a vehicle for inspection. The business has refused to rectify their illegal actions.

  

  Business Response

  Date: 06/17/2025

  We have reviewed the customer's complaint and have reached out to the customer with a resolution. We are currently waiting for acceptance from the customer. 

  Customer Answer

  Date: 06/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They have stated that they are sending a refund check in the amount of $867.96.  

• Initial Complaint

  Date:05/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS IS NOT A DUPLICATE COMPLAINT
  
  I had some last dealing where I was done wrong by Goodyear and those items were settled. Most recently on 5/19/25 attempted to use the road hazard warranty that I purchased from Goodyear in September of 2024. I called one location and was advised they will not service my vehicle anymore and I am welcome to try other locations. I spent hours calling and driving to Goodyear locations to find somewhere that will fix the flat. One location told me they don’t work on Tesla, one location stated they don’t have the proper lift and one lady hung up on me. Finally I got a call back from a gentleman a spoke with earlier in the day and he stated they are willing to fix it, he took down my name and email and came back to the phone after about 15 seconds and retracted his statement citing the stores have received a directive from higher up stating they are not able to work on my vehicle specifically as it is a liability. I also tried to bring a tread wear warranty issue to light and was advised as well I am not able to be helped via Goodyear even thought I purchased the tires with them. I had to pay out of pocket to have a tire replaced, and in turn pay for a set of tires as a single replacement with 10/32 would not go well with 3 other tires that are 5/32. I have 5/32 tread left at 15k miles and basic math states I would be lucky to get another 5k miles on them. I have tried to contact the customer care center numerous times with promised follow up from a district manager and a refund but am being ghosted.

  

  Business Response

  Date: 05/29/2025

  Claim ******* has implemented a check refund in the amount of $183.96 for the road hazard purchased 9/26/24 invoice #**********.

  Check #******* was issued 5/24/2025. Check payments can take 10-14 days to process.

   

  Goodyear Consumer Relations 

  Customer Answer

  Date: 06/02/2025

   I am rejecting this response because:
  
  
  The check issued only covered part of the the complaint, that being the inability to use the road hazard warranty. The other part of my complain in regards to the tread wear warranty was not addressed. 

  

  Business Response

  Date: 06/03/2025

  In regard to the tires installed 8/10/2022 and then replaced 9/26/2024 the number of miles exceeded the expectancy of the tires. The model tire originally installed does not carry a mileage tread wear warranty. No further assistance will be offered.

   

  Goodyear Consumer Relations

  Customer Answer

  Date: 06/05/2025

   I am rejecting this response because:
  
  
  The tread wear issue is in regards to my tires installed at Goodyear ****** in September of 2024 Goodyear Electric drive 2, not in regards to tires installed in 2022. The tires from 2024 are at 15,000 of the 45,000 mile warranty and are 5/32 of tread left out of 10/32, and the rate they wear id be lucky to get 21,000-23,000 or so miles out of the set of tires. So yes there is a valid warranty, and I am requesting assistance with the very much valid warranty. But since Goodyear will not help me any further I am requesting a refund. 

• Initial Complaint

  Date:05/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DEFECTIVE GOODYEAR TYRES DELIVERED ON LOTUS CARS

  Customer Answer

  Date: 05/23/2025

  Hello, 

  indeed, I bought a brand new Lotus Emira with Good Year tyres. After 2000 miles my car became dangerous to drive, it means that it goes straight at a constant speed, but when we accelerate the car goes to the right, and when we stop to accelerate it goes back to left to reach a straight direction.

  Of course, it is worsen when the speed is high to the point that it could cause an accident, being a high risk of injury and death, as well for the driver and the passenger of the car but also for other people who could be involved in the accident.

  The Lotus dealership, with the agreement of Lotus Cars company told me that this dangerous behaviour comes from the wear of the tyres despite it was only after driving 2000 miles, but it is indeed about a defect of the tyres. 

  Have a good day.

  LACG

   

  

  Business Response

  Date: 05/27/2025

  Good morning, 

  The customer has been contacted via the provided email address in their complaint. The customer has been advised that an inspection will need to be completed on the tires regarding the stated issue. The customer has been provided three separate corporate locations in close proximity to the provided zip code with a request to advise which location they would prefer to visit. Following confirmation of a location the customer will be provided a claim number for the dealer to reference when reaching out with the necessary inspection details. 

  Kindest regards,

  Goodyear Consumer Relations Team

  Customer Answer

  Date: 05/28/2025

   I am rejecting this response, not because it does not make sense, but because if I accept it the case would be closed. And it could be closed as is since, in this way of response, it needs to get the result of the inspection of the tyres. 

  Otherwise, I've been contacted directly by Good Year, for this proposal.

  And I replied this: STILL UNDER INVESTIGATION

  Hello, 
  
  thank you
  for your email.
  First of
  all, you have to know that it is becoming a complex case, and also an
  international one.
  Let me
  briefly explain.
  Lotus
  sells cars with your tyres.
  In other
  way, Good Year sells tyres via Lotus.
  I'm
  talking about the Emira V6 model, but it is possible that other
  models suffer of the same issues.
  The
  performance of the Emira V6, more than 400hp and 280 km/h requests
  high quality in matter of tyres. 
  After to
  have made 2000 miles only, the behaviour of my Lotus became insane,
  dangerous, meaning at a constant speed, the car went in straight line
  as normal, when we accelerated it went to the right, and we stopped
  to accelerate, it went back to left to go in straight line as normal.
  Of course, this dangerous behaviour increases with the speed.
  I let my
  Lotus at an official Lotus dealership, because the car is under
  guarantee and because I thought it was about a technical problem.
  This
  official Lotus dealership claimed is still claiming officially under
  the approval of Lotus Cars, after some checking and tests with wheels
  that I don't know the protocol they used, that the very dangerous
  behaviour comes only because of tyres, this without justifying and
  proving anything else as a possible bad wear of the tyres. 
  I picked
  my Lotus up from the dealership 2 days ago, and the car shows a worse
  behaviour since it goes in any ways, and not only to the right side.
  It is more dangerous than before.
  From my
  side, I checked about Good Year tyres on internet, and at some tyres
  shops specialized in sport cars. The latter claim that Good Year
  tyres are shit for sport cars, and on internet I discovered that your
  company is under criminal investigation as well in U.S. as in
  Europe. 
  So, as
  Lotus Cars claims that the dangerous behaviour of their car comes
  from your tyres, it s obvious that the latter have a defective issue,
  and they refuse to change them under guarantee, without even asking
  this point to your company. Lotus Cars and the official Lotus
  dealership refused to say which tyre(s) is (are) defective, and they
  suggest me to change all 4. 
  So, to be
  sure it comes from your tyres, I ordered new ones from another brand,
  Michelin, the latter being the other option when we buy a brand new
  Lotus. Normally I'll have them next week and I'll see if the issue
  really comes from your tyres, or if Lotus Cars and their official
  Lotus dealership are covering up a defective issue in their cars.
  Obviously, if it is the case, there would be defamation by Lotus Cars
  and their official Lotus dealership towards your company, as well in
  U.S. as in Europe. 
  To be
  frank, despite your brand is facing defective issues under criminal
  investigation as well in U.S. as in Europe, I wouldn't be surprised
  that Lotus Cars and their dealership lied and are still lying about
  the quality of your tyres since the responsible people of Lotus
  Europe, and especially Lotus UK where the Emira model is built, are
  used to lie and to make monkey business, including international
  financial frauds, and even links with criminal organizations (yes, I
  have proof about this last point as victim). 
  I wouldn't
  be surprised so, that, as strangely they put almost exclusively your
  tyres on their brand new cars, they chose your tyres without asking
  to your company a personal hidden retro commission...  
  So,
  normally next week, by changing the tyres for new ones of another
  brand, we'll see if this dangerous behaviour comes from your tyres,
  which would have so, some defective issues, of if Lotus Cars is lying
  on purpose to cover up their own issue by defaming your brand.
  Anyway,
  this case, mine, will be used at the criminal level, under a class
  action, as well in U.S. ad in Europe.
  
  Best
  regards.
  
  ******* **** *******
  
  
  

  
  

  Customer Answer

  Date: 05/29/2025

  BELOW IS WHAT I REPLIED TO *** ****** OF GOOD YEAR AFTER HER LAST EMAIL TO ME

  Hello, 
  
  thank you
  for your quick reply.
  Before
  all, you have to understand that I don't trust your brand anymore,
  and let alone your tyres, since your own client, Lotus Cars UK, dared
  to claim that my tyres are all 4 dead, after 2,000 miles only.
  So, if it
  is really the case, either there is an anomaly, a defect with one or
  several tyres; either there is an anomaly, a defect with the car, and
  so, Lotus Cars would be trying to cover their hidden defects up by
  putting the full and exclusive cause, and so, responsibility on your
  tyres and your brand. And in this last possible situation, you could
  sue Lotus Cars for defamation aside my criminal complaint against
  them..
  So, you
  can easily understand so, that we are not in a banal case of a sole
  warranty, all the more because we are talking about a number of
  possible risks  of heavy injury and death, not on me, and my
  passenger, but also on other people who could be involved, the risk
  being aggravated by the fact that the car equipped with your tyres is
  about 400hp and more than 150 mph... 
  I work in
  Real Intelligence Services at the international level, it is one of
  my jobs to analyse situations, so, let me manage the case under a
  common sense, as I already said. 
  I need,
  for obvious legal reasons, all the more in a possible criminal case
  as well in U.S. as in Europe since Lotus Emira are built in UK, to
  know, to have a real confirmation, a proof about what is really going
  on, if the issue comes from your tyres as Lotus cars UK claim, of if
  Lotus Cars is lying. 
  So, next
  week I'll receive new tyres of another brand I trust in order to see
  if the car itself is safe with the latter, or not. Of course, I'll
  keep the "old" tyres of your brand and I'll make pictures,
  but, strange fact, there is nothing visible... They appear "perfect"
  for tyres of 2,000 miles.   
  Another
  strange fact: Lotus Cars UK is your client, and I'm the client of the
  latter, so, what did they refuse to file and to ask for a warranty to
  your company, or in other words, why did they refuse to make the
  process I'm doing with you ??? It is the opposite of common sense in
  matter of legal and of warranty, all the more in a BtoB environment. 
  I think it
  is because the Lotus Cars UK's responsible people get a retro
  commission, hidden one of course, from your company by choosing your
  brand. Because other strange fact Lotus Cars UK proposes only Good
  Year and Michelin, and don't recommend any other brand...
  Now, you
  should understand the serious important scope of this case, at the
  international level.
  I'll tell
  you more next week with the new tyres. Wait and see.
  
  Best
  regards.
  
  ******* **** *******
  CEO

   

  Customer Answer

  Date: 06/02/2025

  Following my email you can read below, Amy, in charge of this case at Good Year forwarded my file to their Italian HQ in order to see how to do, with the inspection of the tyres. 

   TEMPORARY STATEMENT of the 02nd of JUNE 2025
  
  
  Friday afternoon the 30th of May, I spent 2 hours to make
  some basic tests with a person specialized in tyres, and I almost
  finished my investigation about the dangerous behaviour of my Lotus
  Emira, before to change the tyres.
  Apparently, their structure have an issue of non regular wear, mainly
  at the front wheels. Lotus Emira is a rear wheel drive only, with a
  central location engine.
  After a short test drive, the professional said that during all his
  career, he never saw such a bad dangerous behaviour of a car, all the
  more already from 50 mph, caused by the wear of tyres, let alone with
  2,000 miles only.
  After a quick inspection, he found that the front tyres showed an
  unusual wear, meaning that each pad in the middle of the tread is not
  regularly worn, having not any more a normal square shape but at an
  angle profile. But worse, the wear of the pads are not longitudinal,
  from front to rear or rear to front, but lateral, from right to left,
  presenting so, an asymmetrical profile regarding to the sense of the
  working treads. The weird wear of the pads would be caused by a
  weakness of the rubber structure in curve stress situations.
  It is difficult to see, as you can check on the attached videos,
  because the defect is not important, maximum two millimetres only.
  The main wear being on the side pads of the treads.
  While with a normal car, such a low wear defect of the tread of the
  tyres would be almost imperceptible, causing maybe just very low
  change of behaviour, but increasing with a higher mileage, it is
  different with the Lotus Emira, a rear wheel drive car with a central
  V6 compressor engine, and so, a light weight in the front. The result
  is that the car becomes very dangerous going in all directions when
  we accelerate and stop to accelerate.
  The wear is so low comparing to the caused important effect on the
  car that we could consider also another issue, a defect with the
  internal structure of the tyres, meaning a kind of weakness of the
  internal layers leading to a deformation of their shape, their
  profile and/or their tread in real time, depending on the stress they
  are facing, as an acceleration, and a mass transfer.
  It is for this crucial point to solve all internal issues of your
  tyres that it could be very important for you to get my tyres for
  deep analysis.
  
  
  So, even before to change the tyres for new ones to achieve the
  investigation, I can say that the dangerous behaviour of my Lotus
  Emira comes from an issue, a defect in the conception and the
  fabrication of your tyres which are not appropriate with the
  specifications and performances of the Lotus Emira.
  If this weird serious phenomenon is new for this kind of tyres that
  you produce for Lotus, it is sure that this kind of defect is not
  unknown by you for all your “4 seasons” models which show such a
  similar weird wear after 5,000 miles. I have not to remind you the on
  going criminal investigations in U.S. and in Europe about the serious
  injuries and the deaths caused by your tyres on normal cars, so,
  imagine what could happen to a sport car as the Lotus Emira...
  
  
  I'll have this week new tyres by Michelin and it will prove
  definitively the issue of the dangerous behaviour coming from your
  tyres.
  But, if the defect of your tyres causing a weird wear are visible
  just a little, few millimetres, the result of behaviour on the Lotus
  is important, seriously dangerous, so, it could be interesting for
  you to make a test drive with my Lotus before I change them.
  
  
  I'm presently in the North of Italy with my Lotus, and I saw that you
  have some official representative in Milano area, and even there,
  your Italian HQ.
  So, if you can be very reactive to set a meeting up at your HQ Milano
  -Italy or at one of your representatives in the North of Milano
  within the 2 following days of this week, since I need to change my
  tyres for Wednesday because I have to travel from Thursday, I could
  go there to show to your people the tyres on my car and to make them
  a test drive to show the important result of dangerous behaviour with
  such a low defect on treads.
  I'm flexible and sympathetic as long as the other party is fair.
  I understand that defects can happen, but they have to be solved at
  once.
  So, in this way, I could accept that your company in Milano changes
  immediately the 4 tyres for free as under warranty, even I have
  difficulties to trust your tyres now, and even I already ordered and
  paid new tyres by Michelin.
  I could agree with this simple way of settlement out of court because
  it would be important for your factory to get the tyres in order to
  analyse them deeply, to understand the cause of their problems of
  development, conception, structure and fabrication, and so, in order
  to modify and change from their production the quality of your tyres
  which could cost lives, serious injuries and deaths. Sad facts which
  could start to occur more and more within the next few years since
  the Lotus Emira is a new model sold since 2 years only, a sport car
  with high performance...  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/14/2023 Goodyear tire company replaced all 4 tires on my 2015 ****** Forester at the cost of $792.80. In March of 2025 the front right tire came out of balance and was unable to drive at speeds greater than 55 miles per hour. Upon inspection, it was determined that the front right tire was a different size (225/65R17) than the other three tires (225/60R17). This does not match the description in the receipt from Goodyear and does not match the DOT #’s listed on the receipt. This discrepancy in tire size (approximately 1-inch height difference) raises concerns about possible uneven wear and potential damage to my vehicle’s suspension and AWD drivetrain components over the past year.
  
  I reached out to Goodyear about the issue on May 5th, 2025 and was initial met with a positive response from the store manager on May 7th, 2025 indicating they would get back to me as soon as possible with a resolution. However, since that time they have become unresponsive to several follow-up messages (May 7th, May 9th) and did not meet our expected deadline of May 12th with any response.

  

  Business Response

  Date: 05/28/2025

  To Whom it May Concern,

  This claim has been forwarded to our Damage Claims department. The customer claim will be reviewed by that department and they will be reaching out to customer with further updates. The customer can contact Claims department directly at ************** or email ******************

   

  Sincerely,

  Goodyear Consumer Relations 

  

  Business Response

  Date: 05/28/2025

  I opened up this claim (******) yesterday 5/27/2025 and started doing my investigation.

  Our Goodyear store changed the incorrect size tire and installed the correct size on 5/22/2025

  I revied the Dealers estimate along with talking to the service advisor @ ****** ******.

  Thie estimate shows their (Tech) **** suggested the Control Arms with ball joints due to the bushing being worn out thus causing the vibration.

  An incorrect size tire would not cause this suspension part to wear out prematurely.

  When talking with the service advisor Trenton he said he did not in any way tell our suggest to Mr. ***** that the worn-out suspension parts is any way related to the tire.

  I sent Mr. **** ***** our Release forms yesterday in the amount of $543.08

  Diagnostic Time $245.50, Front Differential Service $107.63 and an Alignment $189.95 this being offered up as Customer Satisfaction only.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint about unfair and deceptive business practices by Goodyear upon purchasing tires and a formal request to be compensated $1.750.44 for damages to my Toyota Rav4 for a tire that exploded on a major interstate at 35K miles on a 65K mile tire. The tire exploding on 04/06/2025 was a complete shock and endangered my life. On 04/07/2025, I replaced the tire and had to take my car to Toyota for ABS brake repair for the damage the tire caused. I called Goodyear to have them assist me in filing a compensation claim, and I was advised on 4/17/2025 that no claim can be filed without the tire, per the supervisor. I also note that I had to call multiple times until I finally reached someone due to the high call volume. HAD I KNOWN THAT ANY TIRE NEEDED TO BE SAVED FOR INSPECTION, I WOULD HAVE SAVED THE TIRE AFTER IT EXPLODED. I told him I had several photos and detailed documents, but he said, "NO." That experience was harrowing; being told I did not "save the tire" was unfair and deceptive. I advised ***** ******* that it was unjust and misleading that I was not told before purchasing a Goodyear tire that "in the event of a tire exploding before the life of the tire expired, it would need to be saved for any claim to be filed for damages." I then called Tire Kingdom and had them look in the tire dumpster to retrieve the tire, but it was too late. I then called ***** back, and he hung up on me after telling him I would sue in small claims court and contact the Goodyear Headquarters in ****. On 04/22/2025, I faxed a detailed letter to the Goodyear Headquarters to: ***** ********, **** *******, and *** *********, and sent an email to the PDCT contact asking for a response to my complaint in 14 days. No one has contacted me or sent me a reply. This reckless disregard of my pleas for help proves they do not care about my complaint, the danger their defective tire caused me, and the money I spent to fix the substantial damages. I am filing with my AG and courts now.

  

  Business Response

  Date: 05/15/2025

  Upon further review of the complaint, it has been determined that nothing further can be done due to the fact that the tire in question is no longer available.

  In order for our Property Damage Claims Department to initialize an investigation they require product to inspect. We apologize for the misfortune of the incident but cannot assist at this time.

   

  Goodyear Consumer Relations

  Customer Answer

  Date: 05/17/2025

   I am rejecting this response because:
  
  I am rejecting this response because:
  
  
  I vehemently reject this response due to Goodyear's unfair and deceptive business practices. There was NOTHING in the purchase agreement when purchasing the tire, alerting me to the NEED to keep a tire in the event of a dangerous, life-threatening, and horrific tire blowout on a major interstate. No one purchases a tire expecting it to fail at 35K miles when rated for 65K with no prior warning of the tire exploding. There was no nail or previous damage to the tire; I just had an oil change and rotation about a month before the tire exploded. Goodyear failed to alert consumers of the need for the tire in this event. Had I known how to keep the tire, I would have, and this would have been a moot point. I even called to dumpster dive to find it, but it was gone. I find it highly alarming that with Goodyear's Global ****et of a billion dollars, eliminating my claim of $1,750.44 for damages to my car is even an event they are standing by. Had the semi truck behind me hit me, this would be in the hands of my attorney.
  I have been advised to file in court. I am proceeding based on the legality that Goodyear did not make it clear or advise me before purchasing this tire that, in the event of a blowout, the tire would need to be saved to file a claim and seek compensation for damages to my ABS brake system due to this tire malfunction. This omission is labeled unfair and deceptive under the Consumer Protection Safety Act by omitting key information per the Federal Trade Commission (FTC). Under this law, I have the right to: 1) Safe products, 2) compensation for damages due to a faulty tire, and 3) to be advised clearly in written terms of Goodyear's policies for tire return upon malfunction. Goodyear failed to do this under the FTC laws and the Consumer Protection Act. ****** from ***** **** in ** called me to find a solution, but Goodyear refuses to accept responsibility or compensate me for the damages.  NO ONE alerted me to keep the tire, and since I had never had this experience, I did not know how to handle it because they did not properly inform me, as the consumer.
  I have purchased hundreds of tires and have never had this experience; therefore, I was not made aware to keep the tire, as that is the sole responsibility of the company and the retailer, not the consumer. I have enclosed three pictures that show the tire and its unusual nature. I will also report this to the NHSTA and the National Highway Traffic Safety Administration. Suppose Goodyear refuses to acknowledge their failure to alert me of their policy. In that case, I will take the following steps to file in court under the FDUTPA, ******* Deceptive and Unfair Trade Practices Act. Goodyear, I have documented everything. For one second, would I be going through this much effort if I did not know there was a significant problem here? It is highly unethical and disgusting that you treat a consumer who purchased your product over the other tires because I thought it would be safe and durable, as your advertising suggests. If you refuse to compensate me, I will file a lawsuit this week. The laws that are written to protect consumers align with my formal complaint. ******* *******
  
  

  Customer Answer

  Date: 05/17/2025

  Dear BBB, 

  For some reason I was having trouble responding as the format was not allowing me to proceed, and when it did, the photos were not attached. Here are some photos I took. I had NO idea that I would need to save this tire or I would have, but I did document it all. Please add this to the rebuttal to Goodyear concerning their Unfair and Deceptive Business Practices in which my complaint is based upon. Thank you. 

  

  Business Response

  Date: 05/19/2025

  Upon further review of the complaint, it has been determined that nothing further can be done due to the fact that the tire in question is no longer available.
  In order for our Property Damage Claims Department to initialize an investigation they require product to inspect. We apologize for the misfortune of the incident but cannot assist at this time.
  
  Goodyear Consumer Relations

  Customer Answer

  Date: 05/21/2025

   I am rejecting this response because:
  
  
  Goodyear, you are missing the bigger picture here. Your need for the tire violates the Federal Trade Commission Law under the unfair and deceptive practices-- UPON PURCHASE I WAS NOT TOLD IN WRITING TO KEEP THE TIRE IN THE EVENT OF TIRE MALFUNCTION OR BLOW OUT. YOUR POLICY REQUIRING THE TIRE WAS NOT CLEARLY STATED TO ME, THE CONSUMER, IN WRITING. THEREFORE TO DENY ME ANY TYPE OF ASSISTANCE UNLAWFUL. Also ***** Tire failed at this as did Tire Kingdom when the repair was done. As a tire supplier of your product, this requirement needs to be fully communicated to the consumer with every purchase. This is per my lawyer and the law Consumer Protection Act, not my "opinion."

  Since you have been uncooperative and defiant as to your responsibility to express your policies in writing I will be filing in court at the end of the week as a matter of principle and for the safety of others who have these experiences. According to the FDUTPA unfair, deceptive, or unconscionable business practices you are at fault.

  You do not care that I could have lost my life on the ***, or the damage that was costly to my vehicle, and it is apparent that you only care about this policy that was not clearly stated at time of purchase which makes it unfair and deceptive. Even Tire Kingdom stated this was a faulty tire and they will be asked to submit their written testimony when I file that lawsuit. 

  I thank the BBB for the assistance, but unfortunately Goodyear, you leave me no choice. The law is on my side. You have big pockets and a hidden policy, but I have rights and a little voice can go a long way when the law protects consumers like me. 

   

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a catastrophic tire failure while travelling on the highway in March of 2024. Luckily, I was able to control my vehicle and avoid any collisions, but my truck sustained significant damage. I filed a damage claim with Goodyear in April 2024 (Claim #******). After returning what was left of the tire to Goodyear for analysis they determined that I had hit something in the roadway which caused the tire failure and they would not cover the damage (I dispute this claim, and both me and my passenger insist I did not hit anything in the roadway.)
  
  In July 2024 the repairs to my truck were complete. The body shop that did the repairs noticed that the other 3 original tires had bulges in the sidewalls, indicating a defect. I took the other 3 tires to a Goodyear Tire Center, where the Manager of the store confirmed that the tires have abnormal bulges in the sidewall, indicating a defective tire.
  
  Shortly after that, I began contacting the Goodyear representative for my claim by phone and then email about reopening my claim, since the new evidence of the other 3 tires supports my original assertion that the tire failure was not from roadway debris. The representative, ***** *********** has never replied to me. I have called, dozens and dozens of times, emailed him multiple times, called the Goodyear Property Damage main number and spoken to another agent who sent him a message, but I have been unable to get any response or movement on this issue.
  
  Given the fact that the tire failure caused damage to my vehicle, and the other 3 intact tires all show signs of a defect, I am looking for Goodyear to revise my claim and cover the damage to my vehicle due to the tire failure, not roadway debris.

  

  Business Response

  Date: 05/12/2025

  Claim ****** has been escalated for further review. Pending investigation, someone will reach out regarding findings.

  Goodyear Consumer Relations

  

  Business Response

  Date: 05/12/2025

  Hello,
  On 04/01/2024 a tire claim was open for the customer; at
  that time the customer had turned the tire claim into his insurance company.
  The tire in question was sent to Goodyear Headquarters for
  inspection,
  The tire in question findings: (3 - The tire
  condition occurred due to a road hazard type injury, which penetrated the tire
  allowing loss of air pressure. No workmanship or material related condition was
  found to have contributed to the air loss)
  The customer asked for tire in question to be returned to him,
  the tire was returned to the customer on 05/28/2024.
  The Goodyear Property Damage Claims Team was not made aware
  that other three tires until now. The customer can call Goodyear Customer
  Service  about the other 3 tires in
  question @ **************   
  
  
  Thank you,
  The Goodyear Property Damage Claims Team,
  *****   

  Customer Answer

  Date: 05/22/2025

   I am rejecting this response because:  As stated in my complaint, I have been calling Goodyear for months and have gotten no response.  I called the number referenced already, and the representative sent a message to the original claim representative to respond to me, but again I did not get any response.  My expectation would be that Goodyear would contact me given the fact that I have spent months trying to reach them without any response.

   

  
  

  

  Business Response

  Date: 06/11/2025

  Hello, please see response below, the claim has been denied by the Goodyear property damage department as explained below

  
  On 04/01/2024 a tire claim was open for the customer; at that time the customer had turned the tire claim into his insurance company.
  The tire in question was sent to Goodyear Headquarters for inspection,
  The tire in question findings: (3 - The tire condition occurred due to a road hazard type injury, which penetrated the tire allowing loss of air pressure. No workmanship or material related condition was found to have contributed to the air loss)
  The customer asked for tire in question to be returned to him, the tire was returned to the customer on 05/28/2024.
  The Goodyear Property Damage Claims Team was not made aware that other three tires until now. The customer can call Goodyear Customer Service  about the other 3 tires in question @ **************   
  
  
  Thank you,
  The Goodyear Property Damage Claims Team, *****   

  Customer Answer

  Date: 06/14/2025

   I am rejecting this response because:  My initial summary of the condition of all 4 tires off my vehicle has not been addressed.  I received a communication from ******** *******, an Executive Assistant, wishing to happily provide a prorated warranty of the 3 intact tires. This is not about the 3 intact tires alone - this is about a tire that failed incurring significant damage to my vehicle AND great risk to my person and other occupants, as well as 3 other tires that all demonstrate sidewall defects that clearly show the tire failure WAS NOT due to a road hazard. This is not rocket science: a tire fails and destroys a corner of a truck, the other three tires off the truck have clear defects, yet Goodyear refuses to acknowledge responsibility for the failure due to a defect, claiming the tire hit road debris. The state of the 3 intact tires are more than enough evidence that Goodyear should take responsibility for the damages, especially considering their storied track record of denying failures until class action compells them to take responsibility for their product.

  I expect Goodyear to fully cover the damages to my vehicle and reimburse me for the other 3 defective tires. 
  
  
  

  
  

  

  Business Response

  Date: 06/20/2025

  Customers claim has been investigated thoroughly, and the damage claims department has declined to assist. Since the tires in question were replaced with another brand we have offered to cover with a prorated rebate towards a future purchase.

  Customer has been sent email communication with current offer.

   

  Goodyear Consumer Relations

  Customer Answer

  Date: 06/25/2025

   I am rejecting this response because:
  

  My claim was not investigated thoroughly, as there are 3 additional tires showing clear signs of a defect that could result in a catastrophic tire failure that Goodyear has not considered regarding this claim.  As I've stated before, 3 tires that are defective, yet the 4th one that catastrophically failed was totally unrelated and was definitely due to road debris just simply does not pass a sanity test.  If 3 tires show clear defects, the 4th tire that failed is much more likely caused by the exact same defect as the other 3.

  So again, I am requesting that Goodyear acknowledge that the tire that failed was assuredly due to a defect - the same defect that the other 3 tires are presenting - and commit to reimbursing me and my insurance company for the repair costs and tire replacement costs.

  Thank you,

  ***** **********

  
  

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The tires on my car popped after 30,000 miles, the tires were all completely bald on the inside risking an accident for me and my family these are meant for over 40,000, but there customer service only gave me a courtesy refund of 190.00, the replacements cost me 1700.00
  
  tires were the goodyear all weather f1 eagle ev tires 255/45r20 size

  Customer Answer

  Date: 05/09/2025

  These tires were the original tires that came with my 2023 model y longrange 20 inch wheels, tesla told me warranty is through tire mfr not them

  

  Business Response

  Date: 05/14/2025

  We received your letter regarding the customer concern with
  the original equipment tires replaced. We have been in contact with the customer.
  A check has been requested and processed on May 8,2025 for $199.26 as goodwill
  courtesy for three of the original equipment tires based on what the customer
  paid for the new tires. The fourth tire failed due to road hazard impact which
  is not covered by the manufactures warranty no refund assistance was offered
  for. The original equipment tires and the tires replaced Goodyear Eagle F1
  Asymetric5 do not have an assigned mileage warranty. The life of the tire
  40,000 and the customer had reached 82% of that.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2024, I purchased a full set of Goodyear Eagles Sport, A/S tires (255/50R19) from an authorized retailer (Mr. Tire). the tires were sold with a 50,000-mile treadwear warranty. Despite proper maintenance, I experience two flat tires in March and April 2024. Then, on April 7, 2025 at just 53, 626 miles two tires were found bald and failed, causing a vehicle accident.
  
  I incurred $2,292.64 in out of pocket expenses, including $165.54 for early flat tire repairs, $1,607.10 for emergency tire replacement, and a $520 insurance deductible. Mr. Tire denied responsbility, citing normal wear and blaming the manurfacturer (Goodyear).
  
  I submitted a formal demand letter to Mr. Tire regarding these failures. That letter is attached for your reference. However, as the manufacturer of the tires and issuer of the performance warranty, Goodyear also bears responsiblity for this product's failure and my resulting losses.
  
  I am requesting reimbursement for the damages caused by the defective tire performance, which failed well before what is considered normal treadwear life and posed a serious safety risk.

  

  Business Response

  Date: 05/15/2025

  Upon review of the complaint, it is found that the consumer drove on her tires beyond the warrantied mileage. The tires are rated for 50,000 miles and the customer had 53,626 miles on the tires when the accident occurred due to loss of traction. As a courtesy for the customer's support of Goodyear tires, we extended an offer for a 20% refund on the replacement tires, using an employee Friends and Family coupon. 

  While we value the customer's safety, we must inform the customer that using our tires beyond the mileage warranty and below recommended tread depths for replacement is outside of the scope of our responsibility. It is the consumer’s responsibility to provide routine maintenance of their tires and during such remove the tires from service when advised the tires are worn for safety measures.

  The adjustment that was offered is a courtesy measure only.

   

  Customer Answer

  Date: 05/15/2025

   I respectfully reject Goodyear’s response.
  
  I appreciate Goodyear’s response and the courtesy refund of $248.07. However, I must reiterate that this resolution is inadequate considering the seriousness of the situation.
  
  While it is true the tires were slightly beyond the mileage warranty and were not rotated, the fact remains that two out of the four tires — purchased at the same time — wore down in an abnormally uneven and dangerous manner. This unusual tread wear led directly to a loss of traction and an accident. The other two tires remained in much better condition, which raises legitimate concerns about the quality or manufacturing consistency of the product.
  
  No Goodyear representative or Mr. Tire staff ever advised me at the point of purchase or during service that failure to rotate the tires would void warranty protections or contribute to hazardous conditions — nor was I warned about the accelerated risk of baldness this soon. As a consumer, I relied on the reasonable expectation that four new tires would wear consistently and safely under regular use.
  
  The refund offered does not cover the financial harm I experienced, which includes:
  • A car accident due to loss of traction
  • My insurance deductible
  • Full cost of new tires
  • Emotional distress and transportation hardship
  
  At this time, I am preparing to file a small claims court case against both Goodyear and Mr. Tire for reimbursement of these additional out-of-pocket costs and to hold the responsible parties accountable for selling a product that did not perform safely or predictably.
  
  I respectfully request BBB to retain this unresolved complaint on file, as I believe other consumers should be aware of the risks I encountered when purchasing Goodyear tires.
  
  Sincerely,
  ***** ******* 

  
  

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have taken our cars here without any issues. When our son got his car we took it there for an oil change and to check and see what was going on with it. To our dismay when the car came back, the issues were coming back within 24 hours and then come to find out when popping the hood - the hood release lever was broken. We dropped the car back off and it was there for another 24 hours - no call or update. We pick up the car and not only did they not check out the car - but tell my son and husband that they didn’t break anything and to take the car to a body shop. Also - the issue they clearly didn’t try to diagnose is still happening.
  
  They need to take accountability and fix what they broke.

  

  Business Response

  Date: 05/22/2025

  This customer case is being review by the district manager

  

  Business Response

  Date: 05/22/2025

  This customer issue has been resolved 
  

  Customer Answer

  Date: 06/01/2025

  The district manager reached out to address the issue and refunded us for the services done that lead to the damage. He was very helpful.