Complaints

This profile includes complaints for Goodyear Tire & Rubber Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Goodyear Tire & Rubber Company

  200 Innovation Way Akron, OH 44316-0001

  
• 

  Goodyear Tire & Rubber Company

  1800 Buchholzer Blvd Akron, OH 44310-1807

  
• 

  Goodyear Tire & Rubber Company

  90 Graham Rd Cuyahoga Falls, OH 44223-1205

  
• 

  Goodyear Auto Service Center

  16180 Pearl Rd Strongsville, OH 44136-6036

  
• 

  Goodyear Auto Service Center

  2802 Johnston Street Lafayette, LA 70503

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I request a refund for services received at Goodyear on 2/24. I went to Goodyear as I had a blown left front tire following an accident. I emphasized concerns about safety and I was willing to address all issues.
  Goodyear only replaced my blown out left front tire with a Cooper tire. After installation, the manager mentioned alignment and transmission issues but provided no alignment report. He stated these issues weren't critical. The receipt showed they performed an alignment check but made no recommendations about alignment or transmission repairs. They documented my right front tire at 4/32 tread.
  Just 4 days later (2/28), my right front tire blew out, requiring towing. I had body repairs at PPB Collision Center (3/3-3/7), who recommended a second opinion from another tire specialist (*** ****).
  On 3/7, *** **** informed me the new Cooper tire already showed severe uneven wear and tear due to alignment issues. They advised the alignment problem was critical for safety and that Goodyear had also installed the wrong size tire. *** **** stated fixing alignment was necessary before replacing tires. I proceeded with an alignment, transmission strut replacement, and replacement of all four tires (including the Cooper tire).
  I returned to Goodyear on 3/7, spoke with the same advisor, explained the situation and requested a refund, which he declined.
  As a national chain, Goodyear:
  
  Disregarded my safety concerns
  Installed wrong tire size
  Failed to properly address alignment issues I inquired
  Provided documentation that didn't reflect my car’s true condition
  Led me to believe one tire replacement was sufficient
  
  I'm requesting a full refund for the Cooper tire which became unusable due to uneven wear and tear from the unaddressed alignment issues. I have supports for all repairs.
  This level of service is unacceptable. They allowed me to drive away without providing complete info about my vehicle's condition or recommending proper safety measures.

  

  Business Response

  Date: 04/29/2025

  Good afternoon, 

  Goodyear Consumer Relations has investigated the customers documentation and complaint. The customer has been contacted, and the proposed resolution has been accepted and is being finalized. 

  Kindest regards,

  The Goodyear Consumer Relations Team

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to receive my rebate for the four tires that I purchased on line and had them installed by Goodyear. I have sent all information in for the rebate but keep getting told I need to send something else in. I have sent everything in that I have and I did use my Goodyear credit card to pay for everything. I have done this before with no issues. I just want my $200 rebate.

  

  Business Response

  Date: 04/29/2025

  hello good evening, after diligently working with Mr. **** we have come to agreement that once we receive the needed paperwork, we will be issuing a check in the amount of $150.00 to his home and Mr. **** is aware to this as well, thank you for your time and have a great day.

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bought 4 Douglas tires with insurance and warranty from Walmart *** ****** ************** ** ***** I have at lease 3 of them repaired or replaced in the last 2 years. They definitely don't last 45,000 miles. on 04/05/2025 I had another flat and went back to the same Walmart to get it repaired they said it needs to be replaced I said ok I have a warranty and insurance they said no you need a new tire and it will not be covered. I reluctantly paid in full for that tire so I can go to work and paid for insurance again! What gives here?
  This is the worst brand I have ever bought.
  I need to be refunded for this tire and you need to have better policies in place for people who trusted your name. You either guarantee your tires or don't.

  

  Business Response

  Date: 04/16/2025

   I have spoken to the customer and settled that he will get the full amount paid for the tire replaced due to road hazard. check will be sent out to customer for the amount of $103; it should take 7-10 Business days for customer to receive the check.

  Customer Answer

  Date: 04/16/2025

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/24/2025, my girlfriend had our Tahoe towed to this location in Cincinnati where she was on a weekend trip. The Tahoe would not go in gear.
  
  The Goodyear store replaced the linkage cable and the auto trans shifter cable. I was away on business and honestly thought the cable must have just slipped out for some reason. This assembly had been replaced at the end of December at a repair shop in Columbus, OH so its hard to believe that all the pieces were ineffective. But Goodyear chose to replace it all.
  
  My bigger issue now comes with a fresh $900 repaired linkage cable and auto trans shifter cable. On 3/26/2025, she was stranded again after working a double at her job - 10 PM. We towed the vehicle to a family friend who is a mechanic and he fixed the newly installed cable at the top under the steering wheel in 15 minutes. It obviously had not been fixed correctly. (Added tow and payment).
  
  On Sunday, 3/30/2025, she was packed and ready for her 8 year old daughter's spring break and birthday trip. However, as she went through a drive thru the vehicle slipped out of gear again this time at the bottom. Embarrassingly, she had to be pushed out of the drive thru lane. Towed and again our mechanic fixed the issue on a late Sunday night with her 8 year old in tears thinking she won't be able to go on her birthday vacation. (Add a tow, payment and stress)
  
  Finally, upon calling Goodyear and then emailing customer service - their Regional Director called me with his condescending tone and responses. 1. The Service Manager said the 3 month old shifter cable was shredded. Yet we requested the cable and they did send back a perfectly working linkage cable which they replaced. INTERESTING. 2. It had to be installed correctly or it would have slipped out of gear immediately. WRONG. It took a few days to jar it lose.
  
  I have never filed a complaint but this is bad business. As a small business owner, I would never get by with this kind of response

  

  Business Response

  Date: 04/15/2025

  I have made 2 attempts to contact the consumer.  To assist in resolving the issue, please forward invoices for any additional expense that was paid resulting from our mechanical repair.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tires from a local Goodyear location on December 26th, 2024. At the time, they were advertising a $225 rebate for a set of tires purchased with a new Goodyear credit card. I scanned my receipts from the purchase and submitted them alongside the form in order to receive a physical card by mail. I submitted this twice with all the necessary information dictated by the form's instructions, only to get rejected. Finally, after calling a customer service line via Assured Auto Care on January 22nd, 25th, and 27th, 2025, a customer service rep told me the rebate would be fully processed within 8-10 weeks. I was given a tracking number to see the rebate's status. Supposedly, the rebate was sent out on February 4th, 2025 so that I would receive it in 7-10 days.
  
  On April 7th, 2025, after several weeks had passed and I never received the rebate or any e-mail updates, I called Assured Auto Care again and spoke with a card services rep named ****** (Case Number **********). She said there was no order from their end to ever send me any refund, and that this would be looked at and resolved in 24-48 hours. That time has passed, and I have received no response from Assured Auto Care/Goodyear. After this, I don't want to purchase from Goodyear ever again, and I want the rebate that they claim to have sent but I never received.

  

  Business Response

  Date: 04/10/2025

  Check payment for delayed rebate has been submitted. Consumer notified via email. Delivery time 10-14 days.

  Goodyear Consumer Relations

• Initial Complaint

  Date:04/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Good Year tire from local Walmart center, and installed by Walmart. This tire was purchased on Dec 3 2024. Yesterday, April 7th, the tire got exploded when I was driving home. It was installed on the drive rear side. I never hit anything. I have spoken to Walmart this morning and also talked to the customer service. The service guy from Good Year is very rudy. He blame I did not buy the Road Hazardous from Walmart and it is not covered by Good Year warranty. This is shocking to hear. I have been using Good Year for many many years. I have never seen a unit like this. Please be aware, only 2000+ miles were put on this new unit. If the damage is from my personal damage, I will not complain. But just driving normally on the road, it exploded. This is absolutely the quality issue. Please see the picture. Luckily, it happened when was driving into my neighbor hood at low speed. I cannot image if it happens on high way. I am happy to find a 3rd party to investigate the damaged tire. It has the unique code from your company, and people in my neighborhood saw how it happened. Today, I paid another one, still good year. I request the reimbursement for that. Please see the picture. The yellow circle is where the explode is from.

  

  Business Response

  Date: 04/10/2025

  Good afternoon, 

  Following a review of the customers complaint an email has been sent to the provided email address with a request for the customer to have the tire inspected to determine the cause of failure to move forward with a resolution. The customer was provided a corporate location's address, phone number, and a contact name. The customer was also requested to forward full copies of the paid original and replacement tire invoices from his Walmart purchases. 

  Due to the proprietary nature of the purchased tire only being available at Walmart they would generally assist with a tire defect issue, and if road hazard insurance was purchased also assist with processing that. The tire does come standard with a manufacturer's warranty that covers material defects and workmanship issues but does not cover road hazard tire failures. 

  We look forward to assisting the customer further. 

  Kindest regards,

  The Goodyear Consumer Relations Team

  Customer Answer

  Date: 04/15/2025

   I am rejecting this response because:
  
  
  I went to the Good Year side, and one agent just says it is not defective ,because there is only crack on the side.  If defectiveness, there would be many cracks.

  He said that something happened to the tire, but he could not give the reason why, and he just just used the word "something". 

  The entire tire is like new condition.  I cannot take this explanation.   Good Year just used the word Something but cannot give solid explanation.

  If Good Year refuses to confess the quality issue,  please provide your legal team contact, and I will go through legal way.
  
  I cannot believe the tire of such a good condition has SOMETHING. 
  

  

  Business Response

  Date: 04/21/2025

  Good morning, 

  Goodyear Consumer Relations has been in direct contact with the customer and a satisfactory resolution has been reached. 

  Kindest regards,

  The Goodyear Consumer Relations Team 

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased and installed 4 tires manufactured by goodyear 8/20/2024 suppossed to be rated at 60k mi tire. Took my car for an oil change and shop told me tires all bald. Tires slide all over road. They are a dangerous road hazard. Popped one within first week of having them on car which walmart replaced. Now to learn they are bald is beyond me. I need new tires already and I've only driven 6k miles since installed. I dont know how these are allowed to be sold. Someone is going to die with them. I dont want these tires again, I want them replaced with different brand. I should have read reviews better most say dont last 5k and theyre unsafe.

  

  Business Response

  Date: 04/11/2025

  A message has been left for the customer to contact our office. 

  Customer Answer

  Date: 04/14/2025

   I am rejecting this response because:
  They did not leave me a phone number to contact them back at I can’t get anybody on the phone calling back the number they called from. I need a direct line or an extension to call somebody back at.
  
  

  

  Business Response

  Date: 04/15/2025

  Customer has been contacted today. And confirmed the tires
  have not yet been replaced. It was recommended to take to a local Authorized
  Goodyear for inspection. Customer is not accepting of going back into the same
  brand of tire. The warranty will be replaced with the same brand comparable new tire
  and pays any additional upgrade fees also if apply and installation. 

  Customer Answer

  Date: 04/16/2025

   I am rejecting this response because:
  
  
  That’s not what happened. I told them I would gladly bring my car for inspection but I would like my money back. Goodyear informed me they will not give my money back they will replace with good year tires ONLY on my car and I WILL pay more money for them. Which I will not pay for their tires again. These tires should not be allowed to be distributed at all. I don’t know how they passed any inspection and someone will crash driving on them. I want my money back. Read the reviews other drivers say they only got 5k miles out of them as well. How are these being sold?

  

  Business Response

  Date: 04/23/2025

  We have called the customer telephone number today and left a message to contact our office. Thank you

  

  Business Response

  Date: 04/30/2025

  A voice message has been left today for the customer to contact our office. 

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are cracks in the sidwalls of my Goodyear tires which have about half the expected mileage on them. The issue was not resolved at the Goodyear shop and I left multiple messages on the Goodyear Executive Response Team when I called **** ******** number--no response.

  

  Business Response

  Date: 04/17/2025

  To Whom it May Concern,

  We have reviewed customers concern and have since reached out to the customer in regards to this. We have concluded that Goodyear will honor the warranty on customer tires and the customer will be receiving his pro rated warranty toward new Goodyear tires. The customer will receive their refund within 7-10 business days.

   

  Sincerely,

  Goodyear Consumer Relations 

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  ***** ****** from Goodyear was very responsive, competent and customer oriented.

  Thank you

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2018 ***** Cruze has been sitting at the Goodyear Auto Repair shop for over a year, starting with a part on backorder and ending in poor condition and communication, a ballooning repair bill, and no resolution. I originally agreed to a repair quote of about $798, but after delays and new issues (like flat tires and a dead battery), the bill more than doubled to $1,800. Even worse, youve been told discounts would be applied for labor cost to replace the battery and tires. The car was left outside of the shops garage to the weather elements. I had the car for 7 months and Goodyear has has my car for the last 13 months while I paid the insurance.The only cost I feel I should be paying is the original quoted repair along with an inspection. My tires and battery and any other damages incurring under Goodyears care should be fixed at no additional cost to me. Goodyear will not acknowledged how often the part became available or how often did the follow up on the part take place. The shop didnt contact me about the status of the car. I contact them Jan 2024, May 2024, July 2024, Dec 2024, Jan 2025, March 2025(via claim) April 2025

  

  Business Response

  Date: 04/09/2025

  The customer complaint has been resolved and the customer is satisfied with the outcome

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased set of 4 Goodyear Wrangler Steadfast HT tires from authorize dealership in ****, Florida. Dealership name is Ferman Buick GMC at ***** ***** **** **. The tires I purchased were eligible for $80 rebate from Goodyear as well. I had the tires installed on 04/01/25 at price of $1264.24 at Ferman before any taxes or discount. Today, 04/07/25 I reached out to Goodyear customer service via chat and was told that Ferman GMC was not eligible dealership for the rebate. I question the employee on-line and stated I had proof that I purchased these tires and they were on my truck. I paid a total of $315.06 per tire and ordered set of 4. Ferman had a promotion of buy 3 tires and get the 4th for $1.00. The closest Goodyear store was selling the exact tire for $281.00 in ****** ******. I have been told that Goodyear will not honor the rebate on these tires because of the special deal at the dealership. No where that I see, does Goodyear state on the rebate details, customers will not qualify for rebate due to "promotions" from authorize dealer. I am fully entitled to my $80.00 dollar rebate from Goodyear at the minimum. I will provide details of my conversation with Goodyear agent via chat and pricing from Goodyear authorize dealer. I am entitled to this $80.00 rebate for my tires.

  

  Business Response

  Date: 04/08/2025

  To Whom it May Concern,

  We have reviewed the customers concern and have informed the customer the dealer he purchased his tires from is operating under a different promo right now than Goodyear retailers. We have advised the customer as a courtesy we will honor the $80 rebate. Customer will receive his $80 check within 7-10 business days.

   

   

  Sincerely,

  Goodyear Consumer Relations 

  Customer Answer

  Date: 04/09/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.