Reviews

This profile includes reviews for Goodyear Tire & Rubber Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Goodyear Tire & Rubber Company has 622 locations, listed below.

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  Goodyear Tire & Rubber Company

  200 Innovation Way Akron, OH 44316-0001

  
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  Goodyear Tire & Rubber Company

  1800 Buchholzer Blvd Akron, OH 44310-1807

  
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  Goodyear Tire & Rubber Company

  90 Graham Rd Cuyahoga Falls, OH 44223-1205

  
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  Goodyear Auto Service Center

  16180 Pearl Rd Strongsville, OH 44136-6036

  
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  Goodyear Auto Service Center

  2802 Johnston Street Lafayette, LA 70503

Review Details

• Review fromJeremy P

  Date: 07/01/2025

  1 star
  We purchased a warranty that was filled out incorrectly by the workers in the store and as a result was not honored and we had to pay for a new warranty and wait for hours.Finally after hours on the phone waiting they admitted that they were at fault yet refused to do anything about it. After enough convincing they they agreed to send a check, but then didn't follow through with their word (notwithstanding my multiple reminders. I am shocked

• Review fromBobbie A.

  Date: 05/23/2025

  1 star
  I paid Goodyear for work on my truck. They charged me for the work and did not do it. Tried to do the right thing by going through their home office and they want to pay me for work that I paid someone else to do. Not what they charged. They are scam artists. They fired the manager and do not stand behind their work or woed

• Review fromFang X

  Date: 05/18/2025

  1 star
  My family and I have been using Goodyear for years before and after we moved to *******. Good experience overall. Recently we had to interact with the Oviedo stores store manager, ****** *********, who provided HORRIBLE customer **********************. This is the WORST service weve experienced at a tire store over 20+ years. There was no understanding nor empathy towards what the customer was going through. Instead, the urgency of our needs was used against us as leverage. And we were told he would call us back over and over again but he didnt call us until before the store was about to close when he was fully aware that we needed the car that day. Know that we started this journey first thing that morning. By the end of the day, we were so exhausted by this and were ready to just take whatever discount he would offer. However, his attitude was so unbearable. We finally just decided to get our car done at the ********* across the street instead and they got it done in a few hours. My family and I have decided to never go back to this store ever again. Unbelievable! Store location:**********************************************

• Review fromSteven D

  Date: 03/12/2025

  1 star
  I'm trying to get my rebate for the four tires that I purchased from Goodyear but I keep getting the response "we need more info". I have provided everything that is required and keep getting the same response. It's a 200 dollar rebate and I spent 1500 on tires and install. I didn't think it would be such a big deal trying to get a rebate. I've done this before without any issues. I will not use there's services again till I get my rebate.

• Review fromJeff W

  Date: 02/24/2025

  1 star
  Windshield Damage and Denied Claims: A Goodyear Experience On February 19th, I brought my 2018 Dodge Ram to the Goodyear Service Center on *********** in *********, **. I asked for a tire installation, balancing, and an oil change. When I picked up my truck, I saw a horizontal crack in my windshield that spanned its entire width. I immediately informed the store manager, who sent a technician to meet me in the parking lot. The technician stated there was nothing he could do, leaving me in the parking lot holding my invoice.I returned home and immediately contacted Goodyears corporate office to report the incident. They apologized and explained that the store manager should have inspected the windshield and filed a claim on the spot. Later, I was contacted by Goodyears claims office, who collected my information, and assured me I would hear back within 48 hours. However, I never received a follow-up from Goodyears corporate. Instead, the store manager (who was too busy to inspect the damage), called to inform me that my claim was ********* a marketing professional for over 30 years, I understand the value of accountability and customer care. Unfortunately, based on my experience, it appears that if your vehicle is damaged while in the care of a Goodyear Service Center, you might not receive the responsibility and support you expect. Although my insurance will cover the windshield repair, this incident has significantly diminished my trust in Goodyear, and I will be taking my business elsewhere.

• Review fromRic S

  Date: 11/24/2024

  2 stars
  Late afternoon on November 18, 2024, my car's dashboard alerted me that the rear passenger tire pressure was low at 26 psi. Fortunately, I had my air inflator with me, so I pulled over and inflated the tire. I then drove to Just Tires at **** ** ****** *** in Des Plaines. After the car was inspected by a technician, **** informed me that the tire could not be fixed because the puncture was too close to the shoulder, about 3 inches from the sidewall. Despite it appearing fixable, **** was more interested in selling me a new tire. He quoted me $1,500 for four BF Goodrich Exhilarate all-season tires instead of addressing my problem. Disheartened but still hopeful, I added more air to the tire when I got home.
  The next morning, I removed the tire and took it to Discount Tire in Mount Prospect, IL. They happily fixed the tire at no cost.
  I am bringing this to your attention to highlight the dishonest behavior exhibited by your employee. This reflects poorly on your company's policies and should be addressed immediately.

• Review fromKay J

  Date: 11/20/2024

  1 star
  I came to good year just for an oil change and possible diagnostic on my engine. When I got there it wasn't too bad I was greeted and had my information changed, I told them I just wanted to do an oil change and skip on the diagnostic, They told me they couldn't do the cheapest option because they don't have the "synthetic blend" for it even though the sign states coventional or synthetic so I just told him the next cheapest option which was 60 something dollars. I came in around 4pm Cause I worked across the street and before I left I asked how long it would be where the employee started stuttering saying he wasn't sure...Okay They called me around 5:18 asking me if I wanted my filters changed and the additional cost they would put on my car which I said no, and before hanging up I asked how long it was going to take as I needed my car to get home. He replied ***** minutes and I said okay. He didn't seem to sure about his answer as when I started worrying that they haven't called me back around that time frame I had a friend go check on my car who then told me the place is closed. NOT COOL. They not only closed without telling me, but they also closed without telling me they still had their car. An oil change shouldn't take more that 3 hours, it shouldn't even take more than a hour. Instead of trying to find problems wrong with my car they should focus on what I'm paying them for. Do not recommend anyone to go here if you value your time, money, and good customer **********************.

• Review fromAaron B

  Date: 11/15/2024

  5 stars
  Earlier I left a review, but I’m unsure that it actually went through. Unsure if I hit submit. I thought that they messed up my car, but now I believe it was a coincidence. After having a tire put on, I got a bunch of error codes that popped up on my dash that weren’t there before. I assumed it was caused by them. It turned out that there was an issue with my acceleration pedal. I looked for the trouble codes using a scanner tool, did some research, and realized that the wiring that connected to the pedal was a little loose. I believe that when I was vacuuming my car the day or two before I took in my car to Goodyear I might have knocked it loose and coincidentally the error codes and problems accelerating didn’t pop on until right after I got my car back from them. I made a big scene and would just like to apologize. I’m leaving this review in an attempt to cancel out the one star review I left earlier this morning.
  Aaron Boothe

• Review fromJeremy H

  Date: 11/08/2024

  1 star
  The manager R.D. Is dishonest. His cashier ****** ********* was no help. Also the work performed on my vehicle was by *** ******* and also the manager R.D., In October 2024 they had me bringing my car back once a week, four separate times. One of my vehicles just needed new tires. They blamed my car for having brittle plastic that they broke and didnt give me valve stem caps on new $600 tires. I later returned to retrieve those valve stem caps and broken hub cap that wasnt broke when it came to them. I then got a flat tire 2 weeks later from a s**** on a new tire, i had them change it for free under warranty and while they had the vehicle they replaced brake pads and rotors. Costing separate $642.44 when the tire replacement was free. They damaged my back wheels replacing these rotors and they keep asking me to bring back this car. They have had this car 4 separate times in less than 30 days. I refused to bring this car back and I told RD I want a refund because I have both my cars worked on by them. He patronized me and minimized the situation by saying bring it back and well take a look. I kept repeating Im not bringing it back and want a refund. I waited over 2 hours each of the four times Ive been inside this shop. I do not trust them or their work. They have been paid in total $1,280.24 as of October. They performed dishonest work on both vehicles. One car is a brand new 2024 that had a scuffed rim I wanted them to check it out. Brand new car, they say was measured out of alignment on all 4 wheels. After I got my car back it pulls off the road as if Im turned the steering wheel. The same work is done to my older SUV duplicating the same hard pulling into on coming traffic as if Im turning the steering wheel. RD acts stumped and refusing refund while patronizing me. He is not willing to refund me so I am here spreading the word of poor dishonesty from RD and *** *******.GOODYEAR AUTO SERVICE CENTER *******************************************************************************

• Review fromMike R

  Date: 09/19/2024

  1 star
  This place is a scam. I called to inquire about an oil change and wait times. I believe based on my appearance they attempted to take advantage and discriminate against me, assuming I had no knowledge on cars. When I spoke to them on the phone they stated the oil change had no wait time, wasnt busy and could be completed quickly. When I arrived at the store the first red flag was that despite three employees being outside, nobody wanted to assist in telling me which garage to pull into, where to park or where to go. When I got inside the building I had to flag down another employee and ask for an oil change. He asked me about 30 questions about my car and asked for my keys. He then stated it was going to be $119! For a standard oil change on a newer car with low mileage! Being new to the area I didnt know where to go and was in a rush so I said ok. Then he told me it would take 1-2 hours to complete the oil change. The shop was empty. There was 1 other car in the four garage facility. I said that would be unacceptable, grabbed my keys back and left. They tried to hustle me and say the time would also be devoted to a diagnostics on my entire vehicle, which I never even asked for. This place should have the Goodyear title revoked and be closed.