Complaints

This profile includes complaints for Range USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Range USA

  10870 Kenwood Rd Support Center Blue Ash, OH 45242-2812

• 

  Range USA

  10930 Deerfield Rd Cincinnati, OH 45242

• 

  Range USA

  1050 Robinson Centre Dr Crafton, PA 15205

• 

  Range USA Wixom

  48900 W Twelve Mile Rd Wixom, MI 48393

• 

  Range USA Clinton Township

  21420 Hall Rd Clinton Township, MI 48038

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an item in their website, I was between two stores, the price was similar but I decided to buy here because they are close by my job, now the item in the other store is sold out.
  
  I had to contact them because the order was in progress for 3 days.
  I went to the store and they have the item in stock then I received an email saying that my order has been cancelled.
  I contacted them by email and the customer service gave me an unprofessional answer with no solutions, just the refund (I didn't see the refund in my account yet).
  
  False advertisement, I was one week looking for this item, the AD was there during that period that time.

  Business Response

  Date: 09/21/2023

  Hi, ********.

  We see that there was some confusion around this order. It seems the website allowed you to place an order for an item which was never in stock or available at our store. Your order has been fully refunded. Have a wonderful day.

  Customer Answer

  Date: 09/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I lost the opportunity to buy the same item in another store. They don't care, I was buying in Range USA several times and this is how they resolve an issue.

  
  
  
  Regards,
  
  
  
  ******** *****
  
  

  Customer Answer

  Date: 09/22/2023

  9/25/2023:  Yes, I received the full refund.

   

  Date Sent: 9/21/2023 12:09:57 PM
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  I lost the opportunity to buy the same item in another store. They don't care, I was buying in Range USA several times and this is how they resolve an issue.
  
  
  
  Regards,
  
  ******** *****

• Initial Complaint

  Date:09/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with representative to inquire about a product, I then placed an order for pickup, when I picked up the item it was not correct sizing! The manager, ****, informed me that I would have to pay a restocking fee for paper targets, I don’t have that information in email confirmation or visibly in store

  Business Response

  Date: 09/06/2023

  Hi, ********

  When you place an order on Range USA's website, the last step in the checkout is to check the box agreeing to our terms and conditions. The terms and conditions are posted below for you to look at again. There are several references to the 25% restocking fee.
  
  Terms & Conditions
  
  RETURNS AND CANCELLATIONS
  All firearms and ammo purchased online or in-store are not eligible for return
  No returns will be accepted after 30 days or where no receipt is provided
  In-store optic and accessory purchases can be returned if completed within 30 days of receipt and items are in good selling condition. A refund will be applied to the payment method used for purchase.
  Online orders scheduled for pickup in-store do not qualify as an in-store purchase
  It's the store's discretion to accept a returned item or not
  Gift cards and eGift cards are not refundable
  All exchanges are considered a return and will be processed that way. A refund will be provided allowing you to purchase a new order
  ONLINE PURCHASE RETURNS
  Online optic and accessory purchases (home delivery or pickup in-store) can be returned if completed within 30 days of receipt and items are in good selling condition. A 25% restocking fee will be assessed and subtracted from your refund.
  Online purchases that are cancelled or not picked up from a store within 30 days will be assessed a 25% restocking fee. This fee will be subtracted from your refund.
  Online purchases refused during in-store pickup due to damages will not be assessed a restocking fee. Please verify all purchases are not damaged prior to leaving the store.
  CLASS CANCELLATIONS
  Students who fail to show or cancel their class within 48 hours of class start time will not be eligible for a refund. Students can reschedule their missed class for a fee of $25.00 for all traditional in-person classes, and $50.00 for private lessons.
  WEBSITE DISCLAIMER
  All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.
  

  Customer Answer

  Date: 09/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. I had help from a store rep to place the order and informed him what size I needed and it was told to me and I ordered it; it was not the correct size! Nor did the site state it before purchase! Also, still does not neglect the fact the manager was rude and I had to wait in store for what was over 20 minutes! 
  
  
  Regards,
  
  
  
  *******
  

  Business Response

  Date: 09/06/2023

  Hi ********

  The item you ordered, [***** ***** ** Aim Silhouette Paper Target 12" x 18" 10 Per Pack], plainly states its size both in the item description and the name of the item. The store management has confirmed for us that the item delivered is 12" x 18" as stated in said description. This item is the correct size you ordered. This is also an item we can deliver to you home, and we suggest home delivery to avoid wait times in the store.

• Initial Complaint

  Date:08/18/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an online order for an instore pick up at their Goodlettsville TN location. Website said that it was in stock.
  
  Went to pick up the order and told that I could not pick my order up because it had to be shipped to the store. I needed these items for something that same day and could not wait.
  
  I was told to call and cancel my order. Which I did but was hit with a 25% restock charge over something that had not shipped nor had I received.
  
  I would understand the charge had this been in store and I changed my mind but this is absurd.

  Business Response

  Date: 08/19/2023

  Hello *****
  Thank you for your feedback.  However, at the time of purchase you did click that you had read our terms and conditions.  This means you read that returns are 25% restocking fee.  The terms and conditions are in several different areas online and in your confirmation email.  We have tightened our policy as we are having too many orders placed and then canceled. Your order is in the process of being shipped to the store. 

  Business Response

  Date: 08/22/2023

  Hi, *****

  Upon review, and our phone conversation, we have refunded your restocking fee. We hope to see you again at the range in the future.

  Customer Answer

  Date: 08/22/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ************
  

• Initial Complaint

  Date:08/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On, August 8th, 2023. I visited with the intent of purchasing an AR-Style rifle and pistol ammunition. I noticed the price of ***** *********** ****** rifle for the tagged price of $469.99. I asked an associate and the price was confirmed. I left and thought about it. I then returned set on purchasing the rifle. I was recognized by an associate and then looked at the firearm and decided to purchase it. At the point of sale, there was a discussion that that may not be the right price between the store manager and the associate. One of the associates even doubled down saying it was the right price. One of them then took the tag off the rifle and decided that the price was tagged wrong. They then refused to sell us the firearm at the tagged price. They then attempted to market firearms that were completely different to what I was looking for. I left without purchasing anything. Not only did they refuse the sale at the tagged price and then fix it after, but they refused to give us any recompense except a half-hearted apology. I am disgusted by this display of customer service and I find it unlikely that if this situation ends how it has at this point, both my business and the business of my colleagues will be directed else where. After first attempting to contact their complaint department, I was first offered a simple range pass, which is not what I wanted. The district leader acknowledged their culpability and then offered a 15% discount on a rifle not currently on sale. (It’s worth noting that this was not even close to the discount they originally advertised in store). I felt cheated and now question if any of their prices are in fact correct.

  Business Response

  Date: 08/11/2023

  Hello *** *******
  Thank you for reaching out to us again!

  
  Per our discussion through our help desk, Ticket #******, as
  well as our phone conversations, we apologized for the misinformation regarding
  the sale pricing on the firearm you were looking at. There was a mistake with
  the Blue Tag event we were running, and we offered you 15% off ANY firearm that
  is not currently on sale as well as range passes for free range time for you
  and a guest to apologize for the mistake and compensate for the mistake. 

  
  There was no intention of misleading anyone, humans are fallible,
  and mistakes happen. The goal was to rectify the mistake for you as well as
  correct the mistake in our store. We are just not able to sell you that firearm
  at that price point. We aim to show you accurate product information and
  pricing. Please note that product pricing and specifications are provided by
  suppliers or manufacturers and have not been verified. We do our best to audit
  our products.

  
  Again, we sincerely apologize
  for any confusion or frustrations this may have caused. We stand by our offer
  of 15% off ANY firearm that is not currently on sale, as well as some range
  passes for you and a guest. Should you wish to utilize this offer, it will remain
  active for 90 days, expiring on 11/09/2023.

  
  Thank you.

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Purchased 6/25/23
  - Paid $713.64
  - The business commitment: At Range USA we’re committed to treating you right every time we have the opportunity. The loyalty of our customers and the diligence of our associates have been the keys to our success. Our attitude is different because we have a clear mission – to develop responsible gun owners.
  - (Service ticket placed #******) Website states no returns or trades only at my expense which is unfair because I am a first time buyer planning to use for safety and range purposes and it does not have the safety feature which keeps me safe and feeling like a responsible gun owner.
  - I will share my experience to others especially women/ first time buyers so they are aware that associates at Range USA does this and blame it on there customers for not looking at the gun before leaving when they should be getting what was discussed and paid for.
  - Reference number: ************************** & Sales associate name is Finn

  Business Response

  Date: 07/02/2023

  Hi, ********.

  We see you already submitted ticket ****** about this issue. We will make sure to provide this response via that messaging system as well.

  All firearm and ammunition sales are final. Returns cannot be accepted for firearms and ammunition. We do generally ask that you inspect your firearm purchase before leaving the store to make sure it is the correct item. As this was an Illinois sale with a 3-day wait, requiring 2 transactions for transfer, there were at least 2 opportunities provided for you to examine the firearm and make any determinations or decisions prior to leaving the store with the firearm.

  We're sorry if you are unsatisfied with your purchase, but we cannot accept returns of firearms.

   

  Customer Answer

  Date: 07/02/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******** *******
  

  Customer Answer

  Date: 07/05/2023

  The company failed on their mission. The salesman lied and told me I will receive a **** ** with a manual safety and red dot upon return. The salesman was not honest. When I came to pick up the weapon the salesman placed the weapon on the back counter (not on the glass) to check the weapon. It was quiet and he never engaged with me about the fire arm, or about being a responsible gun owner being that it was my first. The salesman (Fin L) that lied about my order walked over smiling and being secretive. They packed the weapon up gave me a smile. I thought they were being honest and knowledgeable men about my order. I had one chance to check my order not two times. Seeing that they don’t take returns for firearms and express that customers should check to shift the responsibility off them is like thieves stealing right in front of you. I will never purchase from range USA again nor recommend it especially the one in Naperville IL. 

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On a trip to the US in March this year my husband and I visited Range USA as he wanted to experience a shooting range. We were told it was cheaper to sign up for the membership then cancel it afterwards so we chose to do that.
  
  A few days later I contacted Range USA to cancel my membership and they emailed me back asking for further information, which I sent back to them. I heard nothing further but assumed the cancellation confirmation had gone to my husband's email as that was the email it was set up under.
  
  Last week I noticed a membership fee on my credit card and realised I have been charged the fee for the last two months despite my cancellation request. We don't even live in the US so can't make any use of this membership.
  
  I emailed Range USA 3 more times asking for cancellation and a refund and received no response. I tried to go on their website but the site is down, at least for *** ******* visitors. I then contacted them through their ******** page where someone replied and said they have now cancelled my membership but won't provide a refund as their system does not show that I responded to their initial request for further info. I explained I had definitely provided the extra info and that my reply is in the email chain from the further three emails I sent last week. I said I can provide a screenshot or forward the email chain to a different email to show them. I was then told if I want to discuss it further I can visit the website's help and support page. Which, of course, I can't access because the website is down.

  Business Response

  Date: 06/02/2023

  Hello *******,

  We hope you were satisfied with the resolution for this situation.  Just as a reminder, your membership has been canceled and refunded.  You will not be charged again.  Thank you for talking with me yesterday, if you ever need help or assistance in the future , please reach out to us at ###-###-####.

  Customer Answer

  Date: 06/02/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ***********
  

• Initial Complaint

  Date:05/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 25th 2023 My family and I visited a Range USA facility in Wixom, MI. I was told all the benefits of a membership. I agreed and signed up. The staff member struggled with creating the membership and took down multiple email addresses and names. He then used my card to pay for it. On a subsequent visit a different staffer could not find my membership and told me maybe it was cancelled. I then paid a non-member rate for my party. A month later I see a debit in my checking account for a membership. Numerous emails with customer service requesting cancellation and a refund resulted in customer service blaming me for not checking all the emails that were used for the membership and I was denied a refund.
  I request a full refund ($39.99) and also the monies I paid as a non-member on the subsequent visit because of their mistake.

  Business Response

  Date: 05/03/2023

  Hi, ********

  We do see that you presented at least 3 identities to us across several occasions, and that purchases were made under each of these, including 1 Range USA membership. Our sales associates cannot be expected to find your profile or provide any discounts due to you if you present yourself as a different person each time you visit the store. The membership in question did not have your name attached to it. Out of an abundance of caution, we have canceled that membership and any recurring charges associated with it. We will not be issuing any refunds in this instance. We apologize for any inconvenience.

  Business Response

  Date: 05/04/2023

  Hi, ********

  Our stance has not changed on this issue. We are sorry if you are dissatisfied.

  Customer Answer

  Date: 05/04/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  The company continues to say I provided multiple email addresses & names during the membership process - I did not. The staffer took it upon himself to create this bizarrely complicated membership that cost me money thereafter. Their lack of standardized business practice should not result in monies being incorrectly taken from me. 
  Regards,
  
  
  
  ******* ******
  

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a suppressor ******* ******** *** $687) through silencer shop to Range USA, Louisville. (Order number:#*******)
  I have asked the Range USA manager before order, and he failed to mention they have changed their policy this year which they no longer provide service to none-US citizen. Now, the suppressor is delivered to Range USA, and they are not willing to certified the suppressor due to Range USA company's policy. ( I am legal to buy & own suppressor at my state)
  I have talked to their store manager & team lead multiple times, and they are not able to transfer it to another dealer or shipped back to silencer shop. They state that this can only be done at Range USA "corporate", and the only way to communicate it is through their internal email system. The team lead has sent out the info, and state it normally took 24-48 hours for them to respond. However, the "Corporate" has not respond in a week.
  
  I file this complaint to hope it can reach to their "Corporate office", so they can either:
  a. Certify this suppressor like other normal FFL do
  b. Transfer this suppressor to another FFL dealer
  c. Ship this suppressor back to Silencer Shop
  
  Thanks

  Business Response

  Date: 04/18/2023

  Hi, *******.

  We did reply to the ticket you submitted on our website, and we are still investigating possible solutions to this issue. We will respond again soon via email when we have determined a possible resolution.

  Customer Answer

  Date: 04/22/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  For the record here is the respond their were talking about:"Your help request:
  
  This Customer is not a US Citizen. We cannot transfer his Silencer due to him not being a US citizen. He wants it transferred to ******** *** ** where they can transfer it so he can have his silencer."

  It's just state the problem, meanwhile, after a week, I still do not see a actual plan or personal I can reach to solve this issue. No one from Range USA has contacted me yet (14 days after they submit the ticket in their system).

  Regards,
  
  
  
  ******* ***
  
  

  Business Response

  Date: 04/24/2023

  *******,

  We made arrangements last week to transfer this silencer to you. Store management will be reaching out to you to proceed with the transfer.

  Customer Answer

  Date: 04/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ***
  

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the store located in ***** *****. I agreed to join their “membership” so my son and I could shoot for a few hours. A few weeks later I decided I didn’t need to pay $43/month for something I wouldn’t rarely use. I called the store to cancel my membership. I was told I had to go online to cancel it. I got on my computer and went to their website but they conveniently make it difficult to find where you should go to cancel. I called the store back and a young lady helped me find it on their website. I then submitted, IN ALL CAPITAL LETTERS, and in no unclear language, that I wanted them to cancel my membership EFFECTIVE IMMEDIATELY. My wife told me they charged us the following month. I then submitted ANOTHER message directing them to CANCEL MY MEMBERSHIP. To this date they have YET to cancel my membership and they are STILL CHARGING ME WITHOUT MY PERMISSION OR APPROVAL.

  Business Response

  Date: 03/05/2023

  Hi, *******.

  We see that you requested to cancel your membership on 12/01 at 8:29pm and we sent you the following response 1 minute later at 8:30pm to ask if you were sure. You may want to check your spam or junk folder for the email.

  "Hello,
  Thank you for reaching out to us!
  Before you decide to cancel, we want you to look over your current Membership Benefits to see if you are currently registered for a membership that suits your needs.
  If you would still like to cancel, please reply back with a confirmation and if you could a reasoning as to why you are canceling."

  We never received a response from you after that.

  We have canceled your membership now, in response to this message.

  We're so sad to see you go but we can confirm that your membership has been canceled. Thank you for your tenure as a Range USA member. Please let us know if you have any questions or if you need further assistance!

  Customer Answer

  Date: 03/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  I submitted my request to have my “membership” or “subscription” cancelled, as I was informed is SOP. I want the excess charges to my bank account credited back to me from that request date forward. Anything less than this is fraudulent behavior and not a good business practice. 
  
  
  Regards,
  
  
  
  ******* *****
  
  

  Business Response

  Date: 03/07/2023

  *******,

  We can see that you used your membership in the store to get free range time on 1/15/23. Please note that this was after the 12/01/22 on which we asked you if you wanted to cancel your membership and you did not respond. This indicates that you knew the membership was still active and you chose to continue. We have canceled your membership and you will not be charged anymore, but we will not refund fees for services that were rendered. We are sorry for any inconvenience.

  Customer Answer

  Date: 03/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  
  You are correct in your determination that I did in fact “use range time” once in January. I stopped by the retail location to speak with Store Management to verify my “subscription” has actually been cancelled (as I’d requested the month prior), yet my wife had informed me we were STILL somehow being charged (even after following your stupid online request procedure).  Store Management informed me that, for some reason, our “subscription” was in fact STILL active and we were STILL being charged. This was the SECOND time I requested, IN PERSON, that my “subscription” be cancelled. As we were STILL being forced to pay for a service I no longer wanted I decided I’d at least get some use out of it so, yes, I “used some range time” that afternoon.  Now, if you were still being charged for a car you’d rented and ATTEMPTED, TWICE, to turn in so you wouldn’t be charged anymore, but your spouse told you that you WERE STILL BEING CHARGED FOR, for some unknown reason, wouldn’t you take it for a spin again??…since you’re ALREADY PAYING FOR IT??

  
  

  I tell you what…you do what you want, but if you’re seriously not going to refund me those few dollars for “service provided” from which YOU FAILED to release me from, EVEN AFTER I FOLLOWED YOUR STUPID ONLINE REQUEST PROCESS, and you have PROOF that I did…well…that’s fine. Besides being a combat veteran and a member of a family who’s served in all branches of our armed services, the sheer number of friends and associates I have who will know about how I was handled…well, let’s just say this isn’t a wise business decision. But I understand your corporate mindset. I work with it every day. Good luck. 

  
  

  
  

  And Thank YOU,

  
  

  
  Regards,
  
  
  
  ******* *****
  
  

• Initial Complaint

  Date:02/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2022 I visit Range USA in ************* **. I never encounter anything like this before I walk in no one greeting me when I tell you they was standing against the wall I stood there for 20 minutes and I said excuse me I would like to buy this gun so randy ran my background and told me that I was delayed and I said to him really that never happen to me before. I contacted corporate office and I spoke with Holly and I told holly what was going on in Holly told me to go back to the store and they will correct it I went back November 30, 2022 Mike corrected my name they still delayed me for a month I never heard from them. On FEBRUARY 10, 2023 I called Holly again and told her that no one from her store reach out to me and Holly said really so she ask me can I go back to the store today and I said sure and Holly said to me if you have any problem call me as soon as I walk through the doors I ask where was the manager and Tanner and Davion told me he is gone to the bank I told Davion that a background doesn't take a month Davion stood there with his arms folded and said you just have to wait until the background come back then I told Tanner and Davion Holly told me if I had any problem to call her and Tanner said ok like what she going to do to me I don't think Tanner knew who Holly was I called Holly and I put Holly on speaker and Holly heard everything that Tanner and Davion was saying Holly was surprised they refuse to help me they told me to wait until the manager come back from the bank Holly said to them there should be a shipping manager there that's when RICHI. T came over once he heard Holly say that and I told Holly she need a whole group of new peoples in here that deal with all nationality and Holly said I agree when you leave that store call and give me everyone name I said ok I still have not heard from RICHI. T when he told me I will call you its been 15 days no call from no one. they customer service sucks in store.

  Business Response

  Date: 02/27/2023

  Hi, ******.

  
  It seems that your firearm purchase was delayed multiple
  times by the FBI. When you made your purchase in November, we initiated an FBI
  NICS background check (as is required by federal law) but the FBI did not
  respond. After 30 days, we requested for them to run the background check
  again. Once again, they did not respond. We asked them to run the background
  check for you again on February 10, and they have not responded as of this time.

  At this time, we would like to refund your purchase. You can
  visit the ************ store for a full refund.

  If you have any questions about why your firearm purchase was not approved by the FBI, you should direct them to the FBI. You can contact the FBI at this link: *************************************************************************************************************************************************

  Customer Answer

  Date: 03/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ******** 

  In November I reached out to the FBI and they told me it was Range USA and to go to another gun store so they can run my background and I did so I don’t know what games Range USA playing to make it look like I’m on delay and I never received a call from anyone yet