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Business Profile

Gun Dealers

Range USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Dealers.

Complaints

This profile includes complaints for Range USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Range USA has 41 locations, listed below.

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    Customer Complaints Summary

    • 53 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a membership and then was unable to find the ammo for my own gun that they require anywhere. I couldn't even purchase it from them, and I could not rent a gun from them because of their rule on have another person with you the first time. I emailed for a refund because they don't put their phone number out there the same day I purchased it for a refund, and they will not give me one. I want a refund of 53.99.

      Business Response

      Date: 01/23/2023

      Hello, 

      Thank you for reaching out to us! 

      I see that you submitted two tickets, ticket * ****** but we never heard back from you to discuss this further. Please locate our responses, as we sent another email to you. They may be in your spam/junk folder. We look forward to hearing from you soon!

    • Initial Complaint

      Date:12/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sorry but ***** ***** ** location is the worst place to have your FFL gun transferred. The item was transferred/delivered with signature on 12/19 and it is now 12/23. No signs of email or call yet to have my items picked up… for sure, no future FFL transfer from this company ever again. I’ve regret having my items sent and transferred to this place. I should have sent it somewhere else if I’ve only known.

      Business Response

      Date: 12/23/2022

      Hello, 

      Thank you for reaching out! 

      Have you completed our required FFL Form on our website? There is required documentation from your dealer in order to legally transfer. We hope you can understand that we cannot transfer to you without it. This is also the holiday season and Villa Park is one of our busiest stores, we appreciate your patience while they work through the shipments between walk-in customers. Please also know that all orders are unpacked in the order it was received and some of those packages are pallets so it can take some time to process them. Please submit a ticket with your information at rangeusa.com so that we can assist you better with your order. We need more information. We look forward to hearing from you soon at rangeusa.com so that we can assist you! Merry Christmas! 

    Range USA is NOT a BBB Accredited Business.

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