Reviews

This profile includes reviews for Arhaus Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Arhaus Furniture has 62 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Arhaus Furniture

  51 E Hines Hill Rd Boston Hts, OH 44236-1151

• 

  Arhaus Furniture

  11800 W Broad St Ste 2132 Richmond, VA 23233

• 

  Arhaus

  3500 Peachtree Rd NE Atlanta, GA 30326-1222

• 

  Arhaus Furniture

  8433 Park Meadows Center Dr. Littleton, CO 80124

• 

  Arhaus Furniture

  7875 Montgomery Road Suite 3115 Cincinnati, OH 45236

Review Details

• Review fromNikole H

  Date: 08/26/2022

  1 star

  Nikole H

  Date: 08/26/2022

  I finally decided to invest in two couches from Arhaus. In less than a year of gentle use, the performance fabric is pilling everywhere on both couches. The company states that it is normal and that there is nothing they can do. They do not sell quality furniture and do not stand behind their products. Do not buy from this company!

  Arhaus Furniture

  Date: 09/15/2022

  we have reached out to this customer to advise her of the option to reselect these sofas. we believe this will resolve the issue.

• Review fromD. H.

  Date: 08/24/2022

  5 stars

  D. H.

  Date: 08/24/2022

  Worse experience ever encountered in purchasing new bedroom furniture. CEO only focused on selling product and zero focused on customers and addressing issues. Will not buy from them again and cannot, in all honesty, recommend them to anyone else. Stay away from them is the best approach!!

  Arhaus Furniture

  Date: 08/26/2022

  we have made contact with this customer and he is satisfied with our response. The customer advises that he considers this case closed.

  D. H.

  Date: 08/26/2022

  The support received from one of the companys associates, after contacting the **** and the recent response from the *** is acceptable. But the experience as described remains and the comments are still valid after the 13 months since initial order placed. Company has confirmed that my experience is not acceptable which is appreciated and confirms the facts that occurred.

• Review fromJ. W.

  Date: 08/24/2022

  1 star

  J. W.

  Date: 08/24/2022

  I purchased 3 Gage Stools for $500 each from Arhaus Took delivery on September 1, 2021. By May/June the color started wearing off of the corners of the seat. Contact customer service and was told that they warranty the fabric and advise that I contact a technician. The technician explained that there was nothing they could do about my issue. $1500 down the drain. These chair should be considered defective. They are not a luxury brand. They are c***

  Arhaus Furniture

  Date: 09/15/2022

  we have reached out to this customer and advised that there is nothing for us to offer at this time. customer is not satisfied with this response

  J. W.

  Date: 09/15/2022

  For a supposed luxury brand, Arhaus Furniture has bargain basement customer service. Buyer beware! $1500 waste of money on Brown ******* Gage Stools

• Review fromKerinn R

  Date: 08/18/2022

  1 star

  Kerinn R

  Date: 08/18/2022

  I ordered counter stools from Arhaus. We waited for 8 months for delivery. After using them for one year, the wicker seats are flaking and falling apart. They are creaking and noisy, my husband has tried to tighten them, as they have become wobbly. I reached out to customer service to no avail. They determined it was normal ear and tear. I expected the stools to last more than a year and not fall apart and look so badly after one year. I expected better quality from Arhaus. I am so dissatisfied and disappointed in the stools and in the company.

  Arhaus Furniture

  Date: 08/19/2022

  we have reached out to this customer and we will replace the counter stools as they seem to be experiencing unusual wear and tear. the exchange items have been ordered and are scheduled to be shipped by mid September and the customer has been advised on the status and is satisfied with our response.

• Review fromIan G

  Date: 08/12/2022

  1 star

  Ian G

  Date: 08/12/2022

  We purchased three pieces of furniture from Arhaus on 11/9/2021 for just under $6,000. It was supposed to be delivered in at most, 14 weeks. It took over 8 months (delivered 7/28/2022) and Arhaus failed to proactively communicate with us throughout this process. After constant delays and two failed delivery attempts, the furniture made it to us but our floors were damaged in the delivery process and one of the three pieces arrived broken. We are currently dealing with two different claims specialists that continue to request additional pictures even though we sent pictures preemptively after all the damage was done. The review could go on about more failed communication and lack of empathy but just want to warn other buyers of this terrible process. Clearly, the only way to resolve issues is to submit a 1-star review.

  Arhaus Furniture

  Date: 08/15/2022

  we have emailed this customer at the email listed and are awaiting additional info from this customer as we are unable to access any info for this order based upon the information provided. we hope to hear back from the customer so we can address these concerns.

  Arhaus Furniture

  Date: 08/22/2022

  we have made contact with this customer and advised of a mid September delivery date to be scheduled. Restated that damage claims must be handled separately through insurance/claims process

• Review fromL. C.

  Date: 08/05/2022

  1 star

  L. C.

  Date: 08/05/2022

  I purchased a 5 piece sectional from Arhaus in January and it was delivered in May but was missing a cushion and the brackets needed to connect the 5 pieces. I contacted Arhaus and was told it would be exchanged for a new one. A few weeks later, the company Arhaus used to deliver the replacement attempted the swap, but was so disrespectful to my home and the furniture that I asked them to leave and take the replacement with them (one of the two men appeared to be under the influence, would not remove their shoes or wash their hands and left black handprints all over my white sectional after dragging the pieces across my hardwood floor). I informed Arhaus of my issues and they acted appalled - but then proceeded to use the SAME moving company again to deliver another replacement, even after I informed them that I would not allow that company back into my home. I was told this particular moving company was the only option. Seriously? Regardless, I gave permission for then attempt the replacement again to just be done with it. On July 5th, the crew arrived with the replacement which was AGAIN missing the brackets as well as damaged in transit (boxes were open in the corners and furniture inside was torn and dirty). I was given approval to send both sectionals back with the moving company. Over four weeks later and multiple emails and phone calls to the concierge **** (when they answer their phones), I have yet to receive a refund or an explanation for why I havent gotten my money back. Everyone I talk to claims they have emailed management and tells me they will follow up with me, but nobody has ever called me back, emailed me or explained what the issue is. So now I have no furniture and they have $6000 of mine. Today I filed a dispute with my credit card company after I spoke to someone at their delivery company who informed me that Arhaus has not accepted any returns from them for 2 months. Buyer beware - worst customer service Ive experienced and very SHADY!

  Arhaus Furniture

  Date: 09/16/2022

  we have made several attempts to contact this customer to no avail. we would appreciate the opportunity to discuss these issues directly with this customer.

  L. C.

  Date: 09/16/2022

  I have actually only received two voice mails attempting to resolve this concern, one of which was yesterday. A return was finally issued after I filed this claim and also filed a dispute with my credit card company. This company had almost two months to resolve this issue with me and it took filing this public complaint for anyone to acknowledge it. I have zero interest in rehashing my experience for the 100th time now that I have my money back. Too little too late.