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Business Profile

Garbage Removal

Weeping Willow Waste LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid in full for a quarter of weekly trash pickup. Service and customer service does not exist with this company. Failed and continue to fail trash pickup causing me to find alternate disposal method(s) as well as many other issues associated with trash sitting out on the curb all week not picked up. Requested a refund. I was told they will not issue a refund. Refund policy not stated priod to paying for service. Services nor rendered after payment paid.

  • Initial Complaint

    Date:04/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We recently hired Weeping Willow Waste management for our trash company. They picked up out first week and never to be seen again. I currently have 2 weeks worth of trash they have not picked up. They do not puck phone calls up or return messages as they say message on Facebook as I have..we paid for 3 months in advance and I as of today have went back to my last trash company. This Weeping willow has so many negative complaints. They are not a professional company at all. Do not waste your time and money. I am requesting a full refund for the 3 months I paid in advance.

    Customer Answer

    Date: 05/19/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Weeping Willow Waste LLC regarding complaint ID ********.

    Regards,

    **** ******

  • Initial Complaint

    Date:04/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pre paid for service start up and was never notified can would be delivered when spoke to company on 03/07 to start service originally 03/27. Never received service as of date 04/25 Tried to contact 3/27,4/17,4/18 outgoing calls logged and ****** messages sent (please see attached .png files) Received message back on 4/25 stating no refunds will be issued for services never rendered.

    Customer Answer

    Date: 05/19/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Weeping Willow Waste LLC regarding complaint ID *********

    Regards,

    ***** *******

  • Initial Complaint

    Date:04/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We believe we were scammed by this company. Weeping Willow Waste **** ** ****** ****** **** ***** ************ We were billed for $51.00 for trash pick up and have been waiting 2 weeks and no one has picked up our trash yet. The website sends us to a complete different site that has nothing to do with this company. The phone number voice box is now too full. Any text appears to be not truthful and now I feel it is suspicious. I am afraid we were scammed out of $51.00 and now my credit card has been compromised. I am trying to get my credit card info off the billing cycle, but found no way to get to their web site again. No emails or phone calls to this place are being answered. We are very worried. Please review and advise.

Weeping Willow Waste LLC is NOT a BBB Accredited Business.

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