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Business Profile

Internet Marketing Services

Thane USA, Inc

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Thane USA, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thane USA, Inc has 4 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 82 Customer Reviews

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    Review Details

    • J. B.

      Date: 12/26/2022

      J. B.

      Date: 12/26/2022

      Absolutely terrible company to deal with. I placed an order online and they created 2 orders. I contacted them on the site the next morning to cancel and they replied it was already shipped. Didn't receive it for over a week after. So I canceled the card. I have sent numerous emails and get a generic reply. It's funny that they have billed me and received 2 months of payments. The mop is a joke and does not work even close to the Sunday morning infomercial. A one star is a gift for them. This company is a fraud in everything they touch.

      Thane USA, Inc

      Date: 01/06/2023

      The order numbers ****************** and ****************** were placed online on 09/25/2022 for H2O HD DUAL BLAST DELUXE KIT-3 Pays of $66.32 FREE s&h.
      The orders were delivered on Monday, October 03, 2022, through UPS tracking ****************** and ******************.
      Our Customer Service Team is fully online as we do not operate an inbound phone line. The customer has an active account on our customer support portal through which we can be reached anytime.
      The customer reached out to us through helpdesk ticket using his email address **************** first on 09/26/2022 on which our customer service team responded accordingly with an update that both had been processed to ship from our warehouse and could not be cancelled.
      In terms of the cancellation, our customers can log into our customer service portal at ****************** to access their account and follow the steps to cancel the order in as little as one hour or less from order placement. It is important to note that in our efforts to get the order delivered to our customers, our systems are automated to ensure the fastest order processing and shipment times possible and once an order has been processed and sent to fulfillment, we are unable to cancel an order.
      The customer was suggested to refuse to accept the shipment when it arrives so that it could be returned to our warehouse with the same carrier for us to initiate the refund, but we did not get any response.
      RETURN POLICY:
      Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip.
      WARRANTY:
      The product has a limited one-year warranty.
      The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc.
      CUSTOMER SERVICE PORTAL:
      Our customers can access their account and contact us for assistance by logging into our customer service portal at *************************/

      J. B.

      Date: 01/07/2023

      The phone number is not in service and they are able to respond here but can't send emails. Also I placed 1 order not 2 only received 1 order. Tried to cancel and they claim it was in motion but never responded with a BOL number on the 26th. At that time I was offered a 10% discount. And they double charged me for ONE product due to the fact they double orders as seen on these reviews it happens often. I think this
      Ms. A***** B*********
      Thane USA, Inc
      **** ******* ** **** ************ ** *** *** Can contact me at my email on file. This company again is a fraud and all these reviews show this.

    • Ann P.

      Date: 11/27/2022

      Ann P.

      Date: 11/27/2022

      My 91 year old father ordered this from an infomercial. He tried to call the inbound number to do a return but no one would help. He doesn’t understand what an online company is. I went online to the portal and created an account for him. The day the package arrived he changed his mind and as a result I tried to start a return. I do understand that Thane is an online only company and I followed all of the steps to process the return. Order was placed on 11/5. To date, I’ve requested to return this product twice - still no response and checked my spam folder. Today, I also submitted a help ticket. Also I would like to clarify that portal specifically states do not submit multiple tickets. I still have no RMA number. Since we are coming up on 30 days and no one has responded I will direct my father to call his credit card company and request a charge back. Hopefully someone will notice how this company takes advantage of seniors and files a lawsuit against Thane. I tried to handle the return properly. Do not do business with Thane.

      Thane USA, Inc

      Date: 11/28/2022

      The order number ********* was placed over the phone on 11/4/2022 for H2O Mop X5 Dual Blast Deluxe Elite System, H2O Mop X5 Super Clean Kit and H2O Mop X5 OVERSIZED MOP HEAD.
      The order was delivered on 11/11/2022 through UPS tracking ******************.
      Our Customer Service Team is fully online as we do not operate an inbound phone line. The customer has an active account on our customer support portal through which we can be reached anytime.
      The customer reached out to us through helpdesk ticket using her email address [email protected] first on 11/11/2022 on which our customer service team responded accordingly with Return Instructions for 3 consecutive days from 11/14/2022 to 11/16/2022.
      The return policy is presented to the customer on the product website and on their packing-slip received with the product. Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. Attached for reference.
      The Return Authorization Number is RMA # 13005.
      Return Ship to address:
      AMWARE FULFILLMENT
      16620 STAGG STREET, VAN NUYS, CA 91406
      Once the order has been received by our fulfillment department , the refund to the customer’s account will be initiated.
      Kind Regards,
      Thane USA Inc.
      RETURN POLICY:
      Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip.
      WARRANTY:
      The product has a limited one-year warranty.
      The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc.
      CUSTOMER SERVICE PORTAL:
      Our customers can access their account and contact us for assistance by logging into our customer service portal at ************************* 

    • Shirley E

      Date: 11/20/2022

      Shirley E

      Date: 11/20/2022

      very bad I got a notice that my mop was delver, and the problem is all paperwork and tracking number shoes that I have received my mop, but I have not to this day got my mop and it is very hard to get in touch with any one I even call the number that shows in your report but when I called the number I get a recording that say this number cannot be connected as diel so I add the 1 in front of this number and I still got the same recording can you help me to get me my mop please

      Thane USA, Inc

      Date: 11/25/2022

      The order number ****************** was placed on our website on 11/13/2022 for H2O Mop X5 Dual Blast Deluxe Elite System.
      The order was delivered on 11/18/2022 through UPS tracking ****************** 
      Our Customer Service Team is fully online as we do not operate an inbound phone line. The customer has an active account on our customer support portal through which we can be reached anytime.
      The customer reached out to us through helpdesk ticket using her email address *************************** on 11/18/2022 on which our customer service team responded accordingly.
      The customers has been informed that we have an ongoing investigation with our 3rd Party Fulfillment Center and the Carrier. We will get back to the customer through helpdesk as soon as we get an update from them.
      Kind Regards,
      Thane USA Inc.

    • John S

      Date: 10/31/2022

      John S

      Date: 10/31/2022

      I ordered a 28cm set of flavor oat pans in October 2022. They sent me 24cm flavorcoat instead but charged me for 28cm. They don’t provide phone number so I can request prepaid shipping label. The item is unopened and in original packaging so a prepaid return shipping label should be provided. I registered but the registration only accepted a previous order.
      I just want the correct product

      Thane USA, Inc

      Date: 11/08/2022

      The order was placed on our website on 10/2/2022 for FlavorCast Grande (28cm) Set however, due to a system glitch, an incorrect product - FlavorCast Grande (24cm) Set was shipped to the customer.
      Our Customer Service Team is fully online and we are in contact with the customer through helpdesk ticket ******** to resolve the issue as soon as possible.

    • Cheryl P

      Date: 10/26/2022

      Cheryl P

      Date: 10/26/2022

      I purchased this back in September and yet today I have not been able to get a phone number to return this. I have tried several times to get on-line to set up an account and it will not let me. It is still in the box it came in unopened and would like my money back. I don't want it. I feel when people can't be honest and give you the help you need in all areas and just want your money, this is bad business.

      Thane USA, Inc

      Date: 10/31/2022

      The order number ****************** was placed on our website on 9/24/2022.
      Our Customer Service team is fully online as we do not operate an inbound phone line. Our customers can reach us through our customer support portal at ***************** at anytime for assistance. Two registration invitation links were sent to the customer's email address on file on 9/27/2022 4:47:26 AM and 9/29/2022 4:34:24 AM to enable the customer to register on our customer support portal, however at this time the customer has not yet registered and the links have expired. A new registration link has once again been sent to the customer's email address at ***********************.
      The customer has been contacted through our customer service helpdesk via ticket # ******** and has been provided with the Return Authorization Number and return instructions.
      The return authorization number is RMA # *****. Please include these RA numbers on the shipment.
      Return Ship to address
      AMWARE FULFILLMENT
      ***** ***** ******* *** ***** ** ***** 
      RETURN POLICY:
      Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip.
      WARRANTY:
      The product has a limited one-year warranty.
      The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc.
      CUSTOMER SERVICE PORTAL:
      Our customers can access their account and contact us for assistance by logging into our customer service portal at ************************** 

    • Marilyn R

      Date: 10/21/2022

      Marilyn R

      Date: 10/21/2022

      Oct. 21, 2022
      This company should not be in business. Who is monitoring this company? It should not even exit on the map. Thane does not deserve one star. It has very poor customer service. They took my daughter's name and put it on my order. I am the one that order the mop; not her, Thane robbed me of my $204.00. My mop never steamed nor worked. I did not get all my complete order of parts. They sent what they wanted me to have. I have been trying to get in touch with this company since March 2022. I ask for a full refund; after two days of purchasing the mop products, I been emailing them in my portal from March 2022 to Oct.2022. They send me a generic email back stating they will get back with me 2 to 3 business days. I never hear from them. None of their phone number works, I have been scammed. I purchase a two-year warranty and I cannot use it. They just took my fix income. I never dealt with a company like this. They do not want their own non-working product back. They knew the product did not work; before they sent it to me. I almost order two mops at the same time. I am so glad I did not order it for my friend. I don't want their headaches. They know who I am and where to find me, I talk about them on Facebook; whenever I see them advertisement their mops on Facebook. I just don't want other people getting scammed. I am warning them ahead of time. I don't think the company is reading my emails in the portal. I think they just delete me. All I want is my refund. They can have their lemon non-working mop back. I want to throw up every time I look at this mop and those parts sitting in the box in the corner. Thane gets a zero review from me. No Stars from me; until they make it right with me.

      Thane USA, Inc

      Date: 10/24/2022

      The order was placed over the phone on 3/26/2022 under the given name. The order was sent with all the accessories that were part of the configuration purchased.
      The customer reached out to us through 2 helpdesk tickets using her email address **************** on 04/21/2022 on which our customer service team responded accordingly with RMA number ***** and Address to return the product under 30 days Money Back Guarantee Policy. However, we did not hear back from the customer after that.
      Our Customer Service team is fully online as we do not operate an inbound phone line. The customer has an active account on our customer support portal through which we can be reached anytime.
      We received 3rd helpdesk ticket on 09/19/2022 on which our customer service team responded properly to resolve the issue by requesting for some pictures and video as replacement of any defective part can be done under warranty period on which also we did not receive any response.
      Another helpdesk ticket was created recently on 10/14/2022 in which our team again requested for some pictures and video to have a look at the issue properly and assist accordingly but there is no response from customer's side.
      Unfortunately, we are unable to assist with the return at this time as the item is past the 30-day return period.
      We are still awaiting the customer's response to our last message sent to the customer on 10/14/2022 through ticket ********. Once we receive pictures and/or video of the issue the customer is experiencing with the product, we will be happy to assist the customer with a replacement part.
      RETURN POLICY:
      Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip.
      WARRANTY:
      The product has a limited one-year warranty.
      The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc.
      CUSTOMER SERVICE PORTAL:
      Our customers can access their account and contact us for assistance by logging into our customer service portal at ************************** 

    • Lorraine E.

      Date: 10/21/2022

      Lorraine E.

      Date: 10/21/2022

      I ordered a h2ox5 mop from their website on Oct 10, 2022 and while ordering a message popped up stating “ oops something went wrong “ a rep will contact you by email. A short time later I get an email from the company asking me if I want to continue so I did. Next thing I get 2 emails for 2 different mops, one for $ 129 and another email for a $143.95 mop. The only thing I can figure out is that the email asking me if I wanted to continue was the cause of the second order. When I received those emails I immediately tried calling all four numbers listed for customer service, no contact . I contacted my credit card company to dispute charges. I submitted a return authorization number for each mop and received emails for each stating a rep would contact me in 1-2 days, that was four days ago. Their refund policy states you must cancel order in one hour otherwise you must submit for refund and it must all be done within 30 days. I feel this company is very deceptive to their customer and stall so they don’t have to give you a refund . I just want the authorization numbers to return these mops. I don’t understand how they can list customer service numbers when there is no customer service. I also sent an email to the company ,no response. I have kept all emails pertaining to this matter. I appreciate your help in this matter.

      Thane USA, Inc

      Date: 10/27/2022

      The order number ****************** was placed on our website on 10/10/2022 6:01:32 PM. The order number ****************** was placed on our website on 10/10/2022 5:38:54 PM.
      Our Customer Service team is fully online as we do not operate an inbound phone line. The customer has an active account on our customer support portal through which we can be reached anytime.
      The customer reached out to us through 1st helpdesk tickets using her email address ************************ on 10/11/2022 on which our customer service team responded accordingly with an advice to refuse the shipment when it arrives so that we can initiate the refund when it gets back to our warehouse as the order was already in transit.
      The customer reached out again through 2 helpdesk tickets 10/16/2022 in which our team again requested to refuse the shipments by taking them to local UPS Store but there was no response from customer's side.
      We have now provided 2 RMA numbers to customer to return the mops in ticket ********.
      The return authorization number is RMA # ***** for Order Number ****************** and RMA # ***** for Order Number ******************.
      Please include these RA numbers on the shipment.
      Return Ship to address
      ****** *********** ***** ***** ******* *** ***** ** *****  RETURN POLICY:
      Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip.
      WARRANTY:
      The product has a limited one-year warranty.
      The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc.
      CUSTOMER SERVICE PORTAL:
      Our customers can access their account and contact us for assistance by logging into our customer service portal at ************************** 

    • Rita A

      Date: 09/16/2022

      Rita A

      Date: 09/16/2022

      I am helping an 85 year old who ordered your product from a infomercial that she called to place the order and was not satified with the product when it arrived. She has no email accounts. So she tryed calling the same number that she called to place the order and was unable to speak with anyone because it is all recordings for purchasing only. So I tryed to help her by going to the Customer Support Portal and creating an account using my email with her Order# with no response. Sent it 3 times with a response of Thank You! Your account has been located.
      Please check your email for further instructions. I still have not received anything in my email. It has been over 30 day that she has been trying to get in touch with them at no avail. All she is asking for is a return label and a refund. She just doesnt understand how a company can take someones informaion over the phone but when you need help there is noone to speak too....

      Thane USA, Inc

      Date: 09/20/2022

      Our Customer Service Team is fully online, and we do not operate an Inbound Phone Line.
      Our customers can access their account and contact us for assistance by logging into our customer service portal at **************************  Currently, we are not in receipt of any requests submitted on behalf of the customer.
      The return policy is presented to the customer on the product website and on their packing-slip received with the product. Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product.
      In addition, the product has a limited one-year warranty.
      Return Policy and Warranty terms link for reference ******************************************** 
      *The customer has filed a chargeback with their bank and the dispute is under review by the customer’s bank*
      The return period is now past 30 days, however in good faith of the company we will make an exception and accept the return at our warehouse.
      The Return Authorization Number is RMA # *****.
      Return Ship to address:
      ****** *********** ***** ***** ******* *** ***** ** ***** 
      Once the order has been received by our fulfillment department and the chargeback has been removed, the refund to the customer’s account will be initiated.

    • CHRISTY B

      Date: 08/09/2022

      CHRISTY B

      Date: 08/09/2022

      I purchased a total flex l on July 1st. I went through the customer service portal to create an account so I could access the online library. The link that they sent me says invalid and I have tried to contact them multiple times so I can use my machine but NOONE will return my emails. I just want to use what I paid for.

      Thane USA, Inc

      Date: 08/11/2022

      The customer successfully logged into our customer support portal on 7/4/2022 8:49:03 AM. The customer submitted a help request on Aug 1, 2022 5:06 PM.
      Our customer care team assisted the customer on Aug 3, 2022 at 12:37 PM and sent the online streaming link to the customer's email address at *********************.
      The link sent to the customer is a valid link.
      The online streaming link is also included in the user manual provided to the customer with her purchase.

    • Mary T

      Date: 08/04/2022

      Mary T

      Date: 08/04/2022

      I made my order after seeing an infomercial. The order was placed on July 24 and it’s August 3rd but I haven’t received my order. I have also submitted a request for a refund and just a help request and NO ONE has gotten back to me. When I opened the link from my email to the FedEx page it’s says pending and has said that for a week. I should’ve done what I usually do which is research a company before I make a purchase. It won’t happen again.

      Thane USA, Inc

      Date: 08/08/2022

      The customer placed the order on 7/24/2022 8:08:14 AM and the item shipped from our warehouse facility on 07/25/22 with FedEx Tracking Number *********************  The item has been LOST IN TRANSIT with the Carrier. The customer reached out to us on August 2, 2022 and our customer care team has been in communication with the customer through email at ***********************  In good faith of the company, the customer was offered a reship, however the customer has declined a reship and requested for a refund on Aug 5, 2022 at 5:41 PM. The refund has been initiated to the customer's account and the customer has been informed by email.

    Thane USA, Inc is NOT a BBB Accredited Business.

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