Complaints

This profile includes complaints for BidFTA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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BidFTA has 31 locations, listed below.

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  BidFTA

  7660 School Rd Cincinnati, OH 45249-1528

• 

  BidFTA

  8485 Broadwell Rd Newtown, OH 45244-1644

• 

  BidFTA

  54 E 11th Street Newport, KY 41071

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  BidFTA

  6401 Colerain Ave Cincinnati, OH 45239

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  BidFTA

  2224 Waycross Rd Cincinnati, OH 45240

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When entering the store, there is a sign that plainly states “please check items before checkout. Once an item is checked out and/or leaves store, no returns no exceptions. TY”. Upon checking my item, several parts were missing. My mom got a craft table. It was not the same item. Nothing like the picture at all. When attempting to return items, the service desk was uncooperative. States that is what preview item is for. Again, the item my mom got was NOT what they advertised. It’s a table so deal with it attitude is what we got. I explained to the service desk that there entry sign should be corrected to reflect what items that does cover. She said nope, it only covers new things. I again reiterated that is NOT what their sign says. She REFUSED to give me a contact number for someone above her OR her name. As I was leaving, she kept yelling GOD WILL GET YOU over and over.

  Business Response

  Date: 08/19/2022

  We deal in secondary market items.  Secondary market means that items could come from customer returns, overstock, shelf pulls or display/floor models. We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock.
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  
  We use 4 different kinds of descriptions when lotting items: Brand New,  Appears New, Open Box (Please Use Preview, Unverified Condition) and Damaged.  The following are the definitions for each that are posted in the terms of our auctions:
  
  Condition of “Brand New”: Brand New items are new and unused merchandise. It may not be in its original packaging. They should perform as expected. If you pick up your item and it is not new, or does not work, you can return that item before you leave the pickup location. These items are guaranteed for functionality and completeness. A bidder must examine the item thoroughly when picking up. If the item is not brand new the bidder MUST report this at the warehouse prior to leaving the premises. Once the bidder has left the premises with the item, Fast Track It cannot issue any refund for issues arising with the item
  
  Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to 2MC Management, Inc. prior to leaving the premises. Once the bidder has left the premises with the item, 2MC Management, Inc. cannot issue any refund for issues arising with the item.
  
  Condition Notation of "Open Box" "Please Use Preview" or "Unverified Condition": Items marked "Open Box" "Please Use Preview" or "Unverified Condition" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. An open box item could be incomplete and has not been tested for functionality. Taking advantage of the listed inspection days is strongly recommended for these items. 2MC Management, Inc. cannot issue refunds on these items if there are issues arising.
  
  Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC. 2MC Management, Inc. cannot issue refunds on these items.
  
  Being familiar with these terms is very important as to how the item’s condition is assessed.  They are also important to know because they tell whether or not the item can be refunded.  They are also required to be agreed to in order to receive a bidder number to participate in our auctions. 
  
  We understand that many people simply do not read the auction terms so we offer all bidders one, 1-time courtesy refund.  It’s kind of a “get out of jail free card”. So, if bidders place bids on an item, pick up and take it home without inspecting it and it’s damaged, they are given their courtesy refund and told that they need to be familiar with all of the auction terms going forward.  
  It gives us an opportunity to educate the bidder on how our auctions work.
  
  The Phillipi, Mansfield and Wilson Rd. locations are owned and operated by a 3rd party vendor.  
  They tend to lot a lot items as “Please Use Preview”, meaning, you go to look at the items on the listed inspection days because “Please Use Preview” items are not refundable.  
  I will be submitting Ms. ******* for a courtesy refund for this item.  She is welcome to dispose of it as she sees fit.  If she decides to continue bidding with us, we request she read and become familiar with the item descriptions and the terms of our auctions. 
  
  

• Initial Complaint

  Date:08/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Twice in the last week purchases have been made from the BidFTA.com website using my account. One was for auctions in another state, this most recent one was local to my area and the location that legitimate purchases have been made from in the past. In the first case I was able to catch the issue before my card as charged and was never charged anything. This time I was charged two charges: $54.39 and $381.03. I contacted ***** bank and made them aware that the card was used without my authorization and they charged it back as fraud. I also contacted the company via the support email address. The end result of that communication was "your account wasn't hacked, I suggest you go pick up your items". I also asked for my account to be closed, and they did finally comply and close the account so no further activity can take place with the account.
  
  Although a legitimate purchase was made from my account it was only after I added my new debit card to try to make other purchases that it was used frequently. At this point I'm not sure I need the refund as ***** Bank has already charged back the transactions, but regardless this is not how you handle customers and unauthorized use of someone's account.

  Business Response

  Date: 08/13/2022

  When bidders have an account with us, the only person with access to it is that bidder.  The only way someone could log on and bid using their account is if they have access to the bidder’s device or the password to their account.  
  On Aug 2nd, ** ********** emailed in advising that he did not bid on items in Tennessee that he had won.  He was refunded using his 1 time courtesy refund and advised to be aware of the location he is bidding on when he places his bids.  
  On Aug. 6, he emailed in again to claim that his account was used fraudulently for a second time by an “Unknown Person”  When looking into the purchases, the IP addresses showed that all bids and purchases were made from the same location that all other non-disputed bids were made.  The bids and payments came from his household.
  *** ********** was advised that his account wasn’t fraudulently used and that he needed to pick up his items.  He then advised that he would file a credit card dispute for the items. 
  On 8/7, *** ********** went to the location and picked up his items- a day after filing this BBB complaint.   
  All bidders are ultimately responsible for who they allow to access their devices and accounts.  We are not to assume the loss if a bidder suddenly gets “Buyer’s remorse” and decides they no longer want the items they bid on.  
  We will assume *** ********* is satisfied with his purchases and will respond to any credit card disputes when they come in. 
  
  

• Initial Complaint

  Date:08/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bidder: *****
  Invoice Id: *******
  Auction: **********
  
  Bought items that were categorized “appears new” both items were either damaged or dirty. Asked for a refund, refund was given to me as credit not refunded back on my credit card, I don’t want to do a chargeback but if this isn’t resolved in a few days I will do a chargeback. I’m from out of town, only use the website when I visit my for a few weeks/months. I don’t need the credit 85.46, I need it back on my card. Trying to force me to use there auction site when I don’t want to.

  Business Response

  Date: 08/05/2022

   

  The customer was advised that the bidder credit was reversed yesterday 8/4 at 12:26.  They should see the refund in 3-5 business days. 

  Attaching the email thread and the refund reversal. 

  Customer Answer

  Date: 08/05/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *****