Complaints

This profile includes complaints for BidFTA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  BidFTA

  7660 School Rd Cincinnati, OH 45249-1528

• 

  BidFTA

  8485 Broadwell Rd Newtown, OH 45244-1644

• 

  BidFTA

  54 E 11th Street Newport, KY 41071

• 

  BidFTA

  6401 Colerain Ave Cincinnati, OH 45239

• 

  BidFTA

  2224 Waycross Rd Cincinnati, OH 45240

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I only bid on “Brand New “ items that being said a lot of what I end up with is broken , won’t work and torn up . They refuse a refund period I have spend 1000 dollars for junk that is new . I called tried to speak with them . They do not talk on the phone you email. I just don’t understand how new is so much Junk. I just wanted my hard eenee money back. They are taking people for what little we have .

  Business Response

  Date: 07/08/2025

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  

  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  Ms. ****** did not inspect the item before leaving the location.  All items must be inspected and any issue must be addressed prior to the item leaving the location.  Had that been done, Ms. ****** would have been assisted with her item.  We list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.  
  
  Ms. ****** had emailed the Support Team in May and June, five different times about items she did not inspect until she arrived home.  She was advised in the Team’s responses what she needs to do when picking up- each time.  
  
  Our lotters create auctions of over 100 items a day.  They do not have the time to closely inspect items they list, nor are they experts in the items they list.  Which is why we stress to bidders that they need to inspect their items. 
  At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 
  
  We are unable to assist Ms. ****** with a refund for her item. 
  

  
  

• Initial Complaint

  Date:07/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buyer beware!!
  On July 1, 2025 I went to BidFTA to pick up my items. It was my first time there and I wasn’t 100% sure what to do. I went and grabbed a cart and when I pulled it towards me the bottom shelf came down on my shin! It hurt so bad that it made me nauseous. I got a nice bruise and bump, but I powered through. It’s hot as heck in there, but I powered through. I find all of my items but one. I asked a very nice gentleman by the name of J**** to please help me find my item. He took me over to wall 5 and helped me get my item down and onto my cart.
  I went and checked out and was not told to check to make sure my items were accurate & there were no signs stating that we need to make sure the correct items are in the boxes because you’re SOL once you leave. I got home and found out it wasn’t the correct item by noticing the picture on the other side of the box. I didn’t open it and took it back just to exchange for the correct item. I didn’t ask for a refund, just the correct item. I did not open the box and it was obvious that I didn’t. The very rude gentleman that I spoke with regarding this situation was very condescending. I asked to speak to the manager and he called her on the walkie talkie and he spoke for me because apparently they have so many complaints that the
  manager is too lazy to come speak to me. She told this “gentleman” that I couldn’t have a refund (I didn’t want one!) I just wanted what I paid for! She also said that she knew that I could hear her and that all sales are final with a tone that was incredibly rude! Again…..I don’t want a refund! You all made the mistake and I have to pay for your incompetence. I wish the warehouse was back at Bargain Hunts. They were so nice and reminded people to check their items. Great customer service. LaVergne warehouse employees are not so rude, with the exception of J****.
  Give that sweet man a bonus.

  Business Response

  Date: 07/08/2025

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  

  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  Ms. ****** did not inspect the item before leaving the location.  All items must be inspected and any issue must be addressed prior to the item leaving the location.  Had that been done, Ms. ****** would have been assisted with her item.  We list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.  
  
  Our lotters create auctions of over 100 items a day.  They do not have the time to closely inspect items they list, nor are they experts in the items they list.  Which is why we stress to bidders that they need to inspect their items. 
  At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 
  
  We are unable to assist Ms. ****** with a refund for her item. 
  

  
  

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** security system from bidfta, and before I left the location, I inspected the item. Upon inspection, the items in the box were not ***** products. Someone had switched out an old used security system that is missing parts.
  The dvr isn't even a dvr. As described in the ***** product, there is a micro SD card and the recording box doesn't have a place and it doesn't say ***** on the cameras or dvr.
  I spoke with the manager and an associate, and the manager said the product is " as is ".
  It's not even the right product in the box, so how could the actual ***** security system be " as is" ?
  I showed the manager and associate the items and they agreed it was not a swan security system, but still refused to refund the money I paid
  Also. The hardware is missing for mounting the cameras
  I would like a refund.

  Business Response

  Date: 06/25/2025

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  

  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  

  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  The item in question is an item with an “As-Is” description.  
   As Is:  Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  As-Is items are simply that- As-Is.  They are non-refundable.  
  We always recommend taking advantage of the preview days and times to inspect anything you are interested in that is As-Is description.
  

  
  

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  They say that the product is inspected. 

  The items was not inspected, because it's not a ***** product. Nothing in the package is *****. Whomever the owner was, took an old security system and put it in the box.

  You can not offer a product for sale, if it's not the original product.

  If the item was inspected, you would not have offered it for sale. 

  None of the item are *****.. Its junk that has no use. 

  Please refund my money.

  
  
  Regards,
  
  
  
  ******* ******
  
  

  Business Response

  Date: 07/02/2025

  The item in question is an item with an “As-Is” description.  
   As Is:  Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  As-Is items are simply that- As-Is.  They are non-refundable.  
  

  We always recommend taking advantage of the preview days and times to inspect anything you are interested in that is As-Is description.

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refused to refund despite having a clear outline of policy on conditions. Which is pictured. I paid $140 for the item in Good condition and in the good conditions terms it doesn’t say anything about used. It directly states good condition as“ Item is free of major damage or defects.
  The item may or may not be in the original packaging. packaging may be less than perfect, hardware may be missing. or product may have been opened previously.
  Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls. overstock, or in-store display units.” It also has a very distinctive odor.

  Business Response

  Date: 06/18/2025

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 5 item classifications to describe the items listed on our website: 
  

  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 

   

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  We have no correspondence of the issue from *** *******.  However, in looking at the photos he provided of the item and the item listing, the item appears to be in “Good Condition”.  If he brought it up with the warehouse staff prior to leaving the location and was denied a refund, then the warehouse manager would have thought the same thing.  We would be unable to assist him with a refund for the item.
  

  
  

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/1/25 I won Bid ********** a 7 - Person Wicker / Rattan Outdoor Sectional Seating Group Storage Table listed as Good Condition. I would never bid on an item described as Incomplete. Since I thought I had won a 7 person set I was confident I would not be able to transport it. My sister offered to pick it up. She checked the contents before leaving and felt it was in good condition, not knowing it was not a complete set. A subsequent bid for the exact same item was listed as Incomplete/3 pieces, as my item should have been. I have attached both listings. I would not have bid at all or as high as I did if it had been advertised as Incomplete.

  Business Response

  Date: 06/18/2025

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  

  
  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  *** ********** did not inspect the item before leaving the location.  She apparently opened it once she was home and then emailed in that the item was incomplete.  All items must be inspected and any issue must be addressed prior to the item leaving the location.  Had that been done, *** ********** would have been assisted with her item.  We list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.  
  
  
  Our lotters create auctions of over 100 items a day.  They do not have the time to closely inspect items they list, nor are they experts in the items they list.  They are not familiar with makes and models of items or how many boxes an item is supposed to be in.
  Which is why we stress to bidders that they need to inspect their items. At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 
  
  
  We are unable to assist *** ********** with a refund for her item. 
  
  

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* **********
  

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is all within a 3 month time frame. They say the conditions are good but there not my steam mop didn't work then can trash I order was only a cover and I order a pedi scrubber that was used and stunk. That's disgusting.
  They charge you for not picking up an order that they resell.
  I will be deleting the app

  Business Response

  Date: 06/18/2025

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 5 item classifications to describe the items listed on our website: 
  
  

  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  

  
  Being familiar with these terms is very important as to how the item’s condition is assessed. 

  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  In regards to the item not picked up, the warehouses are on strict inbound and removal schedules and do not hold anything beyond their posted removal days.
  Removal dates are stated on every auction as it’s running and also on the receipts customers receive once it’s charged out. They are not a surprise and we always recommend paying attention to them so customers can plan their schedule around picking up.  
  
  We cannot issue refunds for items not picked up on time.  
  
  The First line in our Auction Terms reads “This is an ONLINE ONLY AUCTION PLEASE DO NOT BID IF YOU ARE NOT ABLE TO PICK UP YOUR ITEMS during the scheduled removal times NO refunds or chargeback will be granted due to a lack of removal at the designated times. After the scheduled removal, items will be considered abandoned and you will be charged a removal fee for disposal of your items”
  

  We have no correspondence from *** ******* about any issues with any items.  Without any information such as receipts, I am assuming she did not inspect the items before leaving the location.  Or they could have been listed as “As-Is” items- which are not eligible for refunds.  We would be unable to assist her with a refund for the items.  
  I am seeing that she is actively bidding on several more items in our auctions, I would recommend she inspect the items and discuss any issue with the removal staff before leaving the location. 
  

  
  

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won an item at BidFTA.
  
  When I picked up the item, it was not as advertised. (Different model worth half as much as stated.)
  
  I spoke to the warehouse manager, who told me to email BidFTA.
  
  My exchange with "Deborah" is below.
  
  ***
  
  Deborah,
  
  According to your own description of “Good Condition,” I understand that cosmetic flaws such as minor scrapes, scuffs, missing hardware, or damaged packaging may be expected. However, what I received goes far beyond issues of condition. The item I picked up is an entirely different model than the one advertised—not a variation in appearance or wear, but a completely separate product that is worth approximately 50% less than the model listed in the auction.
  
  This is not a simple matter of a customer return or shelf pull. It is a clear case of misrepresentation—a violation of BidFTA’s own condition definitions and auction standards. I raised the issue immediately with the warehouse manager, who flatly refused to take any action. This kind of response is not just unprofessional; it raises serious concerns about consumer protection compliance and fair business practices.
  
  I respectfully request that BidFTA resolve this matter promptly by one of the following:
  
  Supplying the correct model as advertised in the original auction listing,
  
  Issuing a full refund for the misrepresented item, or
  
  Offering a partial refund or discount of at least 50% to reflect the true value of the item I received.
  
  I’m prepared to escalate this matter through appropriate consumer protection channels, if necessary, but I would prefer to resolve this directly and amicably with your support team.
  
  I have already attached supporting documentation, including the original listing and a photo of the item received.
  
  *****
  
  ***
  
  From: Support (BidFTA)
  Subject: [BidFTA] Re: Misrepresentation to Item Won: **********
  
  Jun 3, 2025, 14:47 EDT
  
  We are unable to override warehouse decisions, we are here to reiterate the refund policy.
  
  Deborah

  Business Response

  Date: 06/05/2025

  This issue has been resolved.

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ******
  

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against BidFTA.com due to deceptive business practices related to their auction of a television listed “As-Is.” I was not allowed to inspect the item before paying, even though I was physically at the pickup location and asked to open the box. I was told I could only inspect it after checkout.
  
  Once I paid and opened the box on site, I found the TV to be completely non-functional, with a badly cracked screen and obvious internal damage (photo attached). The damage was clearly known beforehand and intentionally concealed.
  
  Although the item was listed “As-Is,” that does not excuse deliberate misrepresentation or denial of inspection. “As-Is” does not mean “sold blindly” or “damaged beyond use.” Their refusal to allow inspection directly contradicts the policies on their own website, which claim buyers can preview items before bidding.
  
  This is not an isolated incident. Many reviews and complaints online show a pattern: BidFTA frequently sells non-working items, blocks inspection, then refuses any refund. These actions violate basic consumer rights and constitute unfair and deceptive trade practices, as outlined in 15 U.S. Code § 45 (FTC Act).
  
  I am requesting a full refund for the purchase and a formal review of BidFTA’s auction practices. I have attached photo evidence of the item’s condition and can provide additional documentation if needed

  Business Response

  Date: 06/04/2025

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  

  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  

  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  *** ***** did not inspect the item before leaving the location.  She apparently opened it once she was home and then emailed in that it was the wrong item.  All items must be inspected and any issue must be addressed prior to the item leaving the location.  Had that been done, *** ***** would have been assisted with her item.  We list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.  
  
  Our lotters create auctions of over 100 items a day.  They do not have the time to closely inspect items they list, nor are they experts in the items they list.  Which is why we stress to bidders that they need to inspect their items. 
  At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 
  
  ** ******** bid on and picked up a television with an item description of “As-Is”.  
  
  As it items are defined as this in our auctions:
  
  As Is:  Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  As-Is items are simply that- As-Is.  They are non-refundable.  
  

  We always recommend taking advantage of the preview days and times to inspect anything you are interested in that is As-Is description. 
  

  Preview is when you go to the location and "preview" the item before the auction ends.  That way you can see the item in person and decide if it is something you would like to bid on.
  

  Inspection is what is done at the testing stations after you check out- for items listed as Brand New, Good Condition that you want to check before you leave the building to make sure the item is in the described condition.  
  

  *** ******** was told he couldn’t INSPECT his item on the warehouse floor, he would have been welcome to inspect it at the testing area but unless it was a completely different item than what was listed- it was a mailbox and was supposed to be a chair- there is nothing that can be done as far as a refund is concerned.  
  

  We are unable to assist *** ******** with a refund for his item.
  

  
  

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  
  The business has not addressed or resolved the issue.
  
  
  Their response is a generic reiteration of their terms, which fails to address the specific facts of my complaint. I was not allowed to inspect the item before payment. After I paid and opened the box — while still on-site — I discovered the television was completely broken and non-functional.
  
  
  I immediately notified the staff, but was told no refund would be issued. Their own policy states that if the item is misidentified or mis-conditioned, it can be addressed after checkout but before leaving the building. I followed that exactly — and was still denied.
  
  
  This response avoids accountability and ignores their own posted policies. The television was not misused or opened at home — it was clearly defective on-site, and their refusal to resolve the issue is unacceptable.
  
  
  I do not consider this matter resolved. I respectfully ask that BBB continue to pursue this case, and that this unresolved complaint be reflected in BidFTA’s public BBB profile.
  
  
  

  
  
  
  
  Regards,
  
  
  
  ***** ********
  
  

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/28/25 I picked up my bid item that I had won off of Bidfta. It was supposed to be a brand new computer tower. I instead received a cigar humidifier. Bidfta does have a space for you to check the product before you leave as they say they have a policy that once you leave with it, no refunds. This space isn't anymore than 3 feet wide and there were over 100 people in the building, with more than 50 trying to cram into this small space to check items when I was there. The box was awkward and heavy so I asked the person who scanned me out to check to make sure the item was a computer tower. They did and confirmed that it was. As it turns out, it wasn't. They are now refusing to refund me or give me the actual item I bid on. I was corresponding via email with a customer support person, but after asking for me to send pictures of the item I did receive, they have been ignoring me. I either want my $200 back, or the actual item I was supposed to receive and for them to take back the cigar thing as I have no use for it. My bid number for the item is listed in the Account/Order area below. I have attached pictures, I cannot attach the email thread I have with support though.

  Business Response

  Date: 06/04/2025

   

  We have the email thread and will provide that.  

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 5 item classifications to describe the items listed on our website: 
  

  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  

  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  

  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  *** ***** did not inspect the item before leaving the location.  She apparently opened it once she was home and then emailed in that it was the wrong item.  All items must be inspected and any issue must be addressed prior to the item leaving the location.  Had that been done, *** ***** would have been assisted with her item.  We list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.  
  
  Our lotters create auctions of over 100 items a day.  They do not have the time to closely inspect items they list, nor are they experts in the items they list.  Which is why we stress to bidders that they need to inspect their items. 
  At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 
  
  *** ***** emailed the Support Team that the wrong item was in the box.  She was responded to with our refund policy.  She then replied to the email with a string of expletives.  She was warned to curb the language and was asked for more detail about the issue along with photos of what she received.  We were in the process of trying to work through a technical issue involving our ability to submit partial refunds and planned on looking into a possible partial refund for *** *****’s item once the weekend was passed and the issue fixed.  *** ***** then emailed back in with more expletives and a demand to turn off her account.  It was decided that we would not be able to assist *** ***** further and will stick by our original response citing the refund policy.  
  
  We are unable to assist *** ***** with a refund for her item.  
  

  
  

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I first contacted the support department on the 28th. I was asked to submit pictures of what I received and then never heard anything back. I emailed again on Friday asking about the status of this issue, and once again, received nothing back. They weren't waiting for the weekend to be over to get ahold of me, I've read their reviews, that's what they do, they just stop responding. So yes, the email I sent this monday did have expressive language. If they would actually fix their issues, then maybe explicates wouldn't be needed. I also tried calling their customer service number and it is nothing. You cant talk to anyone, it's a recording saying to email them.  
  
  
  Regards,
  
  
  
  ***** *****
  
  

  Business Response

  Date: 06/12/2025

  *** ***** did not inspect the item before leaving the location.  She apparently opened it once she was home and then emailed in that it was the wrong item.  All items must be inspected and any issue must be addressed prior to the item leaving the location.  Had that been done, *** ***** would have been assisted with her item.  We list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.  

  We are unable to assist her with a refund.

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  The item was inspected by the worker who scanned me out due to, as previously stated, the condition and amount of people at the maybe 3ft space they give you to check items. The worker did confirm that it was a computer monitor, when, in fact it is not. Furthermore, under the Ohio consumer protection law, a seller cannot use deceiving practices, which Bidfta did when they posted a computer tower, brand new, for bid with pictures of what the computer tower looked like, and the actual item in the box was a cigar humidifier that seems to have been used. 
  
  
  Regards,
  
  
  
  ***** *****
  
  

  Business Response

  Date: 06/30/2025

  *** ***** did not inspect the item before leaving the location.  She apparently opened it once she was home and then emailed in that it was the wrong item.  All items must be inspected and any issue must be addressed prior to the item leaving the location.  Had that been done, *** ***** would have been assisted with her item.  We list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.
  We are unable to assist her with a refund.

• Initial Complaint

  Date:05/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won an item on the Bidfta auction site. The item was a ****** ***** * * ***** * ****** ***** ******* tool Cabinet (blue). The item was advertised in "good" condition. The item was "won" on 5/27/25 and picked up on 5/29/25. When I picked up the item I inspected it onsite and found a significant dent in the product. This does not meet my definition of "good" condition. I brought this to the attention of the person who checked me out and she said that she could not issue me a refund because the product essentially still functioned. They told me to submit an email and request a refund. The emails that I received back said that they don't override the warehouse and that I shouldn't have left with the product....but the warehouse told me there is nothing that I could do and to submit the email....basically telling me to leave and take it up with bidfta corporate...only to have bidfta corporate come back and say they wouldn't have done anything in the first place.
  
  There is some risk with these auction sites and I get that, but this situation is a little more egregious. The picture associated with this item were taken in a way to conceal the damage. That makes this transaction deceptive and fraudulent. I'm requesting a full (or at least partial) refund. I would not have purchased the product had they been honest about the damage.
  
  Additional information
  
  My bidder ID: ******
  Auction ID: **********
  Item: **********

  Business Response

  Date: 06/04/2025

  
  
  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  

  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  *** **** inspected his item at the location and found a dent on the bottom of the toolbox.  He was advised by the warehouse staff that it still fits the “good condition” listing.  Good condition is listed as this in our auction terms:
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  If a customer continues to argue with the staff at the location, they will often advise them to try and email the Support Team to see if they can assist them.  That is what they told *** ****.  He emailed the Support Team and they reiterated the policy.  
  

  Because the item meets the item description definition, we will not be able to assist *** **** with a refund for his item. 
  

  
  

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  The pictures chosen for this item specifically hid the damage.  That was not accidental…..that was deliberate.  I was also told to take a set of actions that said I could leave and still get this issue resolved.  That was a lie.  I was told to send an email to corporate to dispute only to receive a response from corporate that would never over ride the decision of the warehouse.  Very convenient.  These behaviors are not proper business and should not go unchallenged 

  
  Regards,
  
  
  
  ******* ****
  
  

  Business Response

  Date: 06/12/2025

  *** **** inspected his item at the location and found a dent on the bottom of the toolbox.  He was advised by the warehouse staff that it still fits the “good condition” listing.  Good condition is listed as this in our auction terms:
  
  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  
  If a customer continues to argue with the staff at the location, they will often advise them to try and email the Support Team to see if they can assist them.  That is what they told *** ****.  He emailed the Support Team and they reiterated the policy.  
  
  Because the item meets the item description definition, we will not be able to assist *** **** with a refund for his item.