Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 77 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  The Procter & Gamble Company

  3464 Mike Padgett Hwy Augusta, GA 30906

• 

  The Iams Company

  845 Commerce Dr Henderson, NC 27537

• 

  The Procter & Gamble Company

  17 Eaton Avenue Norwich, NY 13815

• 

  Procter & Gamble

  PO Box 100537 Atlanta, GA 30384-0537

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I put two Lumi by Pampers baby monitors on our registry when our baby was close to being born. We received two of these monitors as gifts from family members for the baby shower. This was in the summer 2021. We’ve used one as have my in-laws to watch our child overnight and when she naps. These were not cheap monitors at all. Recently we received notification from the company that these monitors would no longer work after 3/32/2023. There was no disclosure whatsoever when we added these to our registry that they would be pulling the plug on the functionality of them. I’ve tried to email and call them to discuss why and nobody can give us a reason nor a satisfactory solution. They’re just telling us sorry that’s how it is. I don’t feel this is right to do to people that paid good $ for these monitors that not have to go out and buy new ones simply because pampers (P&G) has decided to stop their functions. I feel the company should be good enough to replace them with a newer, functional model or reimbursement to the people that feel taken as we do! Please help us to get some resolution this is not right. Again, we don’t have receipts as they were gifts for a baby shower. We certainly can send photos of them or even return them to the company if they’d like

  

  Business Response

  Date: 03/14/2023

  Thank you for reaching out to the Better Business Bureau regarding Lumi.  We're sorry for the disappointment caused and appreciate your letting us know.  Like you, we had hoped the product would continue.  To address your concerns, please look for an email from our Consumer Care Team in the coming days.

  Kind regards. 

• Initial Complaint

  Date:03/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint relates to refund for coupons issued to us by P&G Old spice and other products that were recalled and were asked to be discarded. P&G in exchange issued coupons to us for those products
  However none of those coupons could be used in our area. They were tired at target, Duane Reade, CVS
  etc and none of store were able to scan and accept the coupons.
  
  So we contacted P&G and reported the issue and they offered to provide the value via check if we can tear off the coupons and write void against them and send them via digital means . They sent an email documenting the same [ ref:_*************************f] . After we responded to that email with the digital proof as requested. they acknowledged but till today never sent us the reimbursement check for the coupons that were destroyed as per the instructions
  
  Requesting P&G to provide the reimbursement check as promised. Attached here is the proof of email exchange and the documentation requested by P&G

  

  Business Response

  Date: 03/10/2023

  Thank you for reaching out regarding the recall and we're sorry for your disappointment.  It appears your email came back to an unmonitored account, therefore we did not see your response.  We have now requested a debit card in place of the coupons that you sent images of. Please look for it to arrive by postal mail in about two weeks.

  Kind regards. 

  

  Business Response

  Date: 03/21/2023

  Thank you for the updated information.  We did contact the bank who cancelled the debit card that was sent to the previous address and have issued a new card to the new address.  Please allow 7-10 business days for delivery by USPS.

  Kind regards.

   

  Customer Answer

  Date: 03/22/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****
  

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Lumi Smart Baby Monitor back in November 2020, and was just notified that the streaming services will end on March 2023. My camera still works perfectly fine, but will now become useless after March thanks to Lumi ending their services. I reached out to the business for a full refund, but all they could offer was a $50 Visa Gift Card to help me towards a purchase of a new camera.
  
  They mentioned I was out of my 12 month warranty period, but I am not filing a warranty claim as the camera still works perfectly fine. I just want to be able to use the camera as originally intended.
  
  My desired outcome is a full refund so that I can use that money towards a new camera.

  

  Business Response

  Date: 03/01/2023

  Thank you for contacting the Better Business Bureau (BBB) and Lumi. We're sorry to hear about your experience, and we'd like to assist.
  
  Please keep an eye out for an email from us directly regarding your refund.
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* *******
  

• Initial Complaint

  Date:02/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I participated in the Olay promotion: spend $25+ get $25 Digital Gift Card. I'm really having difficulties receiving the redemption certificate for E- Gift Card for $25. I purchased the required products per guidelines and submit it for $25.00 on 11/10/22, before the deadline of Jan 31, 2023. Also, I got the approval email to earn this reward on 11/13/22. However, I never received it. I attempted to contact their support via their rebate website 8 times (from Nov 2022 to Jan 2023), Only received an automatically message "Sorry to hear! We will check with our rewards partner. Once we have an update, we will reply to this email thread." Then NO updates anymore. Currently, the rebate website is down, and no place or contact infor. that could follow up my case. Please help me resolve this issue. I have spent so much time on this and still no solution. And now I can't even follow up with their team that was aware of this issue. Many thanks

  

  Business Response

  Date: 02/28/2023

  Thank
  you for reaching out to the Better Business Bureau (BBB) and we're sorry to
  hear of your disappointing experience with the Olay Rebate. We do not have
  access to the records for promotions so did reach out to the Promotions Team.
  While the program is now closed, we were able to confirm your submission with
  them and our team is a prepaid debit card for $25 via postal mail. Please look
  for it to arrive in the next 7-10 business days.

  
  Kind
  regards. 

• Initial Complaint

  Date:02/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered for Olay's Holiday Promotion of getting a $25 gift card for a $25 Olay purchase. I submitted my receipt on 1/13/23. I received a confirmation email saying "Your receipt has been successfully submitted! You will receive an email when your receipt has been validated." However, I never received any follow up from Olay. I tried using the Contact Us link in the email to follow up, but it leads to a page saying "404 Not Found" and their phone number just has a message saying the promotion is over with no option to speak to anyone.

  

  Business Response

  Date: 02/28/2023

  Thank you for reaching out to the Better Business Bureau (BBB) and we're sorry to hear of your disappointing experience with the Olay Rebate. We do not have access to the records for promotions so did reach out to the Promotions Team. While the program is now closed, we were able to confirm with them and are sending a prepaid debit card for $25. Please look for it to arrive in the next 7-10 business days.

  Kind regards. 

  Customer Answer

  Date: 03/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ********
  

• Initial Complaint

  Date:02/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As an ardent and loyal buyer of Puffs with Vicks since you first introduced the product, I am reluctant to complain. We buy in bulk, keeping a cube in each bathroom, between pillows in our bed, on the breakfast table, in the den, in two cars and spare inventory in the closet! However, our recent purchase of two four packs from ****** has raised suspicions of shorting as the last three boxes have been emptied much faster than normal. The bar code # is ****** *****. Thank you for your consideration.
  
  ***** * ****** **

  

  Business Response

  Date: 02/21/2023

  Thanks for contacting the Better Business Bureau (BBB) and Puffs. We appreciate your loyalty, and we'd like to help.
  
  We have not made any changes to the amount sheets in each box, so we're sorry to hear that each box isn't lasting as long as they did. Our products go through many quality checks to ensure they arrive and stay in the best possible condition, including the product weight. Thank you for taking the time to let us know about this.
  
  Please keep an eye out for an email from us directly regarding compensation.
  
  We thank you for contacting the Better Business Bureau(BBB) and Puffs, and appreciate your loyalty.

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in a sustainability rebate program and it was approved on June 5 2022. The same day I clicked the email that they sent and clicked the link to claim the reward. The email says "You must visit this page to claim your reward by 7/28/2022". The website then said (and still currently says) redeemed showing a green check but it also says "We're sorry, but you didn't claim your reward in time. It has expired.". However when I go to the reward history page it shows this promotion with a green check next to it stating that I earned a $10 pre-paid **********.
  
  The website states they would either email or mail me the rebate card but they did not do either. The terms and conditions also do not state anything about any time limits other than clicking that link before July 28.
  
  At this point I am still waiting for them to email or mail me the $10 **********. It seems as though they closed my claim without fully processing it.
  
  This was conducted through ***************************** **** ***** *********************

  

  Business Response

  Date: 02/17/2023

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  We are very sorry to hear you are unable to claim your reward. Although we do not handle promotions here, please look for email from P&G, in your inbox with details about how we can assist further.
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 02/17/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  It seems as if the complaint was sent to the wrong department.

  
  Regards,
  
  
  
  ****** ******
  
  

  

  Business Response

  Date: 02/21/2023

  We're sorry for any confusion. As requested, a prepaid debit card for the $10 has been issued and should arrive to your postal address in the coming weeks.  

  Kind regards. 

• Initial Complaint

  Date:02/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved in November for the Olay holiday rebate gift card of $25, but never received it. I’ve asked several times when I’ll be receiving an update or if the card was sent, but customer service tells me they’ll write me back and then I hear nothing . I’m very disappointed and frustrated that no one will answer my question

  

  Business Response

  Date: 02/16/2023

  Thank you for reaching out to the Better Business Bureau regarding the Olay Digital Rebate offer and we're sorry for your disappointment.  To be sure there is no confusion, the reward was a digital gift card, not a physical card.  To confirm, are you saying you didn't receive the email to claim the digital reward?

   

  We look forward to hearing back from you.

   

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  

  I did not receive an email or any update on the gift card I was approved for. There’s no email with a digital card and no one has offered to send it.

  
  Regards,
  
  
  
  * *****
  
  

  

  Business Response

  Date: 02/21/2023

  Thank you for reaching out to the Better Business Bureau
  regarding the Olay Holiday Rebate.  We’re
  sorry for the difficulties you had but are glad you let us know.  We did reach out to the Promotions Team since
  we don’t have access to their records.  They
  did approve sending a prepaid debit card for $25. Please look for it to arrive
  in the 7-10 business days.

  
  Kind regards.

  Customer Answer

  Date: 02/23/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  * *****
  

• Initial Complaint

  Date:02/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in the Olay holiday promotion(2022): spend $25+ get $25 Digital Gift Card. I'm really having difficulties receiving the redemption certificate for HomeGoods Gift Card for $25 that was approved. I purchased the required products per guidelines and submitted for over $25.00. There had some bugs in their website with uploading the receipt process. After I contacted their support several times about this, my receipt was approved for $29.99 which is more than qualifying amount of $25. After several emails sent and contacted them thru phone calls, they still did not send redemption certificate for the $25 Gift Card yet. Then I finally got an email with an image(one household only allows one submission) attached. I replied back the email and said no one in my apartment applied to this promotion. Then no responding to any emails that I sent so far. I am a college student and live in campus, when I was visiting my relatives in Christmas and I bought this Olay moister cream, and I have sent it as a gift to my friend. I’d like your help me on this, since I spent so much time to call them and sent emails, it is over 1 month after the receipt has approved. Thank you very much!

  

  Business Response

  Date: 02/21/2023

  Thank you for reaching out to the Better Business Bureau
  regarding the Olay Holiday Rebate.  We’re
  sorry for the difficulties you had but are glad you let us know.  We did reach out to the Promotions Team since
  we don’t have access to their records.  They
  did approve sending a prepaid debit card for $25. Please look for it to arrive
  in the 7-10 business days.

  
  Kind regards.

  Customer Answer

  Date: 02/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** ***
  

  Customer Answer

  Date: 03/14/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******** ***

   

  Hi ****,
  
  
  Sorry to bother you again. This is related to Complaint ID: ******** which you closed it 2 weeks ago but it is already 2 weeks passed, I haven't received the $25 from P&G.  Could you check if it has mailed to me (my address) or to my email address? Everyday I check both and I haven't received it yet. Please help me to double check it. I don't know what I can do next, still waiting. Thank you very much!  ********
  
  
  MESSAGE FROM BUSINESS:
  
  
  Thank you for reaching out to the Better Business Bureau regarding the Olay Holiday Rebate.  We’re sorry for the difficulties you had but are glad you let us know.  We did reach out to the Promotions Team since we don’t have access to their records.  They did approve sending a prepaid debit card for $25. Please look for it to arrive in the 7-10 business days.
  
  
  
  
  Complaint ID: ********

  Customer Answer

  Date: 03/15/2023

  Hi ****,
  
  I felt so bad since today when I go to pick up the mail at 5:00pm, and surprise I got the P&G $25 card. I felt so sorry and I should wait another day to send you that email. I don't know if we can re close this claim.  Sorry for any trouble I have made for you. It is really a long time to get this rewards.
  
  Thank you very much for help! 
  
  ********

• Initial Complaint

  Date:02/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,
  As a last resort, I decided to reach out to the business on this platform hoping for a resolution.
  I participated in the spend $25 on select Olay products to receive a $25 gift card. I successfully made a qualifying purchase over $25 and was able to register on their website. However, on Jan 31, when I tried to log into my account to upload the receipt, it gave an error. I selected the option forgot password and it said a link has been sent to my email to reset my password. I tried this option almost 15 times but still no link was received in any of my folders in email. Thus, I was not able to upload my receipt because it did not let me login. I immediately sent Olay a message explaining my concern using the support button. No response was received.
  On feb 1, I called them on their no. ###-###-####. But nobody was reachable on that no. and it gave a recorded message saying the promotion has ended. I then contacted the p&g customer service who then asked me to contact the olay customer service.
  After calling olay, the agent created a case id ******** and said I would hear back from their team within 48 hrs. However, again no response was received. I again contacted them for follow up but the agent this time said that they can’t help me with the rebate on this no. and I should again call on the original no. ###-###-####.
  I called on the above no. which was working this time on feb 6 or Feb 7. The agent said I would hear back from their team by feb 10. Again, no response received.
  I again called on their no on Feb 14 and spoke to an agent who said they will again forward my concern to the relevant team.
  After 14 days of constantly going back and forth and spending indefinite hours and effort over the phone, the issue still remains unresolved.
  It’s very sad that I had to reach to a reputed business on this platform for a resolution and that none of the customer service agents were able to resolve my concern.

  

  Business Response

  Date: 02/16/2023

  Thank you for reaching out to the Better Business Bureau regarding the Olay Rebate.  We're sorry to hear of your disappointing experience and have relayed this to our Promotions Team.  They did advise the offer is now over, therefore we're sending a prepaid debit card in place of the promotion link. In addition, as a gesture of goodwill, we are including a $10 off coupon for a purchase of Olay. They will arrive in separate mailings in the next 7-10 business days.

  Kind regards.

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:
  
  
  Hi,

  I am moving to a new apartment. Request you to please send the prepaid card and the coupons to my new address which is **** ********** *** ********* ** ************ ** *****. I have reviewed the response made by the business in reference to complaint ID ********.
  
  
  
  Regards,
  
  
  
  ******** ****
  
  

  Customer Answer

  Date: 02/17/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******** ****

  Hi, This is a follow up to my complaint id ******** regarding the $25 Olay gift rebate. The business promised to send a prepaid debit card instead of the gift card. They also promised to send a $10 coupon. Since I am moving to a new apartment, request you to please send the prepaid card and the coupons to my new address which is as follows: **** **** **** ********** *** ********* * ************ ** *****
  
  
  
  Desired Outcome:
  Please send the prepaid card and coupons to my new address.
  
  

  

  Business Response

  Date: 02/21/2023

  Thank you for providing your new location, the debit card and coupon were sent separately to the new address.

   

  Kind regards.